Escolar Documentos
Profissional Documentos
Cultura Documentos
Evasco
Personal Data-
* Monitors and evaluates the the calls of agents and make sure they adhere to the
guidelines set by the client
* Suggests improvements at the associate and project level through evaluations and
reports
* Create Scorecards and IDPs (Individual Development Plan) for assigned specialists
People Support Call Center– Call Center Specialist (Ayala, Makati)- August -2004-Jan .
2006)
Armani Exchange
Handles incoming calls/orders from US based customers
Handles complaints and query
Experian Account
Handles incoming calls from experian members
Assigned in retention department and gives the status of the credit
standing of customer upon request.
Process new members
BISELL ACCOUNT
Answer all incoming telephone calls from Bissell consumer
Handles order calls
Takes note of consumer feedbacks including compliments or complaints
Follow-up and return call to consumer when necessary
Troubleshoots Bissell machines based on consumers phone request
Provides necessary information to customers
Provides quality service to customers
Other duties and responsibilities
Handles Strategic Department that concerns on new business for the company
Handles international compilation releases
Prepares monthly sales report
Purchases orders from suppliers
Handles Inventory of stocks
Conceptualizes and implements marketing plans and strategies
Handles events and promotions
Handles local compilation
Forecast Sales
Handles DVD,VCD and SACD releases
Handles product ordering from supplier abroad
Handles strategic campaign for priority releases as well as retail/store campaign
Handles Profit and loss report
Coordinates with radio for promotions
Checks on possible label for licensing
Al- Faisaliah- Sony Music Entertainment -MEGASTAR- Jeddah, Saudi Arabia (1991 to April
2001) – Position held was Label Coordinator / Label & Product Manager (Sony Entertainment;
V2 Records and Timbuktu Records) The following tasks were performed:
Screens and evaluates all releases from the above-mentioned labels.
Purchases and oversees CD and Cassettes stocks.
Conceptualizes and implements Marketing plans
Consumer Research
Pricing of Products
Media and Consumer Promotions
Brand and Product designing and packaging
Handles customers request and complaints (CUSTOMER SERVICE)
Evaluates and monitors sales performance of products
Coordinates with Licensors for the royalty and sales reports.
Evaluates yearly and monthly sales performance.
Product quality control of each releases before mass production and release in the
market.
Reviews Daily sales performance
Conducts daily meeting with Salespeople
Handles write ups of Album Reviews and Feature Stories given to newspapers
Handled COMPANY’S Newsletter from 1995-1997
Writes Product Presentations for Salesmen
Other Skills
Knowledgeable in using Microsoft Word, Excel and Powerpoint
Education
1985 - 1989 Pamantasan ng Lungsod ng Maynila (University of Manila) Manila, Philippines
Bachelor of Science in Mass Communication.
1. STATE SCHOLAR
1981 - 1985 Esteban Abada High School Manila, Philippines
High School.
1. Scored 96% on the National College Entrance
1971 – 19780 – Dr. Alejandro Albert Elementary School
Elementary