Bradley J.

Halford
Glens Falls, NY 12801 | 210-602-7749 | Bradley.halford89@gmail.com
Versatile, highly organized business office manager with 15+ years of experience in healthcare administration, patient
care, protocols, cost containment and personnel management. Proficient with HMS, CPSI, Healthland,
McKesson/Paragon, GE, Cerner, and NextGen hospital management systems, as well as Microsoft Office Suite (Outlook,
Word, Excel, and PowerPoint). Additional core competencies include:

Medical Office Management

Data & Records Maintenance
Budget & Inventory Control
Staff Training & Supervision
Contract Negotiations

Patient Care & Relations

Technical & Computer Proficiency
Cost Analysis/Reduction
Continuous Quality Improvement
Operational Analysis

Education
Bachelor of Science in Health Care Services DeVry University, San Antonio, TX
Graduated - October 2013

Professional Experience
Glens Falls Hospital Glens Falls, NY
March 2015 Current
Director of Patient Financial Services
Overseeing of the day-to-day business operations of the Business Office, Admissions, Medical Records, and Case
Management Departments for a 410-bed Acute Care Hospital and 20+ Clinics.
Key Team Member to help lead the successful transition from the GE hospital information system to Cerner.
Implemented enhanced employee satisfaction procedures to achieve and maintain a 3.85% satisfaction score for
2015. GFH as a whole had a 3.69% employee satisfaction score for 2015.
Executed all essential human resources functions, including recruiting, interviewing, hiring, training and
managing 50+ staff members.
Led successful Cash Redesign Program along with the Finance Department. Increased Transparency of all Cash
Received on a daily basis for Administration to Budget more effectively.
Maintain constant cash flow within $23M to $27M.
Maintained AR days (45-53). Reduction Plan by 10% was implemented to lower AR days further.
Manage all aspects of planning, tracking, analysis, and quarterly/annual reporting and revenue recognition using
sound business acumen.
Assisted/Trained HIM, Patient Access, and Case Management on cross-department initiatives that has
maintained/improved AR Days.
Controls department budgets to include outlays, financial controls and quality improvement activities in
accordance with hospital guidelines and regulations.
Val Verde Regional Medical Center, Del Rio, TX (left due to RIF)
Feb 2014 March 2015
Sr. Director of Revenue Cycle
Overseeing of the day-to-day business operations of the Business Office, Admissions, Medical Records, and Case
Management Departments for a 93-bed Acute Care Hospital and 5 Clinics.
Controls department budgets to include outlays, financial controls and quality improvement activities in
accordance with hospital guidelines and regulations.
Improved POS collections by over 31% (57k to 75k).
Maintain constant cash flow within $3.5M to $4.5M.
Executed all essential human resources functions, including recruiting, interviewing, hiring, training and
managing 50+ staff members.
Manage all aspects of planning, tracking, analysis, quarterly/annual reporting and revenue recognition using
sound business acumen.

Assisted with implementation of a new system conversion to include manual statement billing and reduction of
unbilled reports until conversion process was completed.
Enhanced the registration auditing procedures to achieve and maintain a 97% error rate.
Internal processes implemented for Bad Debt capture for Medicare/Medicaid Crossovers for cost reporting
purposes.

Powell Valley Healthcare, Powell, WY (Left to complete Bachelors)

Jan 2013 August 2013
Director of Patient Services
Overseeing of the day-to-day business operations of a 25-bed Critical Access Hospital, Nursing Home, Assisted
Living, Long-Term Care Facility and Clinics.
Maintained constant cash flow within $3M to $4M.
Executed all essential human resources functions, including recruiting, interviewing, hiring, training and
managing 20+ staff members.
Reduction of the Unbilled Report from 6,770 claims in May to 1,000 claims by August due to system conversion
Consistently adhered to high-efficiency cost control protocols, effectively operating within 5% of budget and
target performance indicators to date.
Led successful transition from Healthland hospital information system to NextGen during system overhaul.
Collaborated with management teams to monitor and implement regulation changes related to CMS, Medicaid
and other third party partners.
Performed Internal Audit of Admissions/Registration to verify that the department was achieving the required
98% error rate.
South Texas Regional Medical Center (Community Health Systems), San Antonio, TX
Jan 2011 Jan 2013
Business Office Director
Directed both business and financial affairs for a 67-bed Acute Care Hospital and Rural Health Clinic which
included monitoring of cash receipts, working aging reports, billing, collections and correspondence.
Ensured adherence to proper and compliant billing and collections practices for workers compensation,
Medicare, Medicaid, motor vehicles, self-pay, indigent and commercial insurance claims.
Monitored and evaluated patient complaints with a 24-hour turnaround.
Assisted patients with their hospital bills including interfacing with collection agencies and credit bureaus.
Collaborated with UR/Case Management to apply InterQual admissions and discharge criteria, as well as EHR
for questionable admissions to protect and insulate facility from RAC recoupment.
Improved POS collections by over 38% (57k to 79k).
Achieved 95%-115% of the corporate monthly net cash goal.
Successfully minimized late charge penalties through implementation of a system that sends daily email of
Monitor Bill Report to ER, Radiology, Respiratory and L&D to ensure prompt updates within 3 day bill hold.
Developed and introduced system to collect patient satisfaction feedback for admissions and registration.
Brownfield Regional Medical Center, Brownfield, TX
April 2004 January 2011
Business Office Director
Managed business and financial affairs for a 47-bed Acute Care Hospital and Rural Health Clinic. Supervised and
organized 12 employees across multiple departments and disciplines.
Recovered previously outsourced business office from an outside vendor and coordinated all business office
functions in-house. Restructured new processes which significantly increased efficiency and productivity.
Managed and negotiated contract agreements with new and existing payers.
Maintained constant cash flow within $2M to $3M.
Reduced accounts receivable days by 27% (80 to 63).
Analyzed and implemented current processes with the UR/Case Management department to achieve optimal
functionality with both admissions and discharge criteria.
Coordinated with multiple departments to promote team building and open communication channels.
Pecos County Memorial Hospital, Fort Stockton, TX
July 2003 April 2004
Insurance Billing & Collections
Provided billing and collections support to ensure that proper procedures were followed for all workers compensation,
Medicare, Medicaid, motor vehicles, self-pay, indigent and all commercial insurance claims.
Day-to-day functions included processing daily cash receipts, working reports, billing and collections as well as
opening mail to forward to appropriate departments.

Ward Memorial Hospital, Monahans, TX

January 2001 July 2003
Business Office Manager & Supervisor Client Services
Responsible for coordinating the reorganization and streamlining of Ward Memorial Hospital business office to increase
functionality and implement processes to maximize efficiency and productivity.
Authored policies and procedures manual for quality control purposes.