SECTION 4

a. The Tenderer
i)

Full registered legal name and address of the Tenderer;

Sweet Food
Convenience Store
Business Name:

L1L07, level 1, Public Concourse,

KIA

Telephone No:
ii)

082-615373

Form of business entity

Partnership

iii)

Business Registration Certificate Number;

Business Registration Certificate No:71308
As the certified copy attached in Appendix A.

iv)

Names, certified true copies identity card or passport

and the percentage of ownership of all partners or
shareholders who own 10% or more of the equity of the
Tenderer;
Name: Mr. Wong Sing Siew ownership

Malaysia Identity Card no: 660608-135469

Certified copies of Identity Cards are attached in

Appendix A.

v)

Names of all Directors and Senior Managers:

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(a)State whether the Tenderer, or any of its directors or

senior managers, or its holding or any of its subsidiary
companies has ever been cancelled or early terminated
(if yes, give detail);
No.
(b) State whether, within the past 3 years, the
Tenderer, or any of its directors or senior managers, or
its holding or any of its subsidiary companies has ever
been awarded a tenancy and refused to enter into the
same. If yes, give details.
No.

(c) Give particulars of any litigation or arbitration

proceedings in which the Tenderer or any of its directors
or senior managers was involved over the past 5 years
or is currently or may become involved. Also give
details of any actual or potential claims in respect of
any goods or services provided b y the Tenderer.
NONE
(d) State whether the Tenderer or any of its directors
and senior mangers has ever been convicted of a
serious criminal offence. If yes, give details.
No
vi)
vii)

Place and date of incorporation if it is a corporation;

A certified copy of the updated Memorandum and
Articles of Association or by-laws if it is a corporation;
Not Applicable.

viii)

Names of all holding, subsidiary and associated

companies (if any);
Not Applicable.

ix)

Names, position, address, telephone and fax numbers

of the contact person for this tender;

Madam Lim Hii ching

Manageress
Address: No1908, Lorong G7. Jalan Stampin,
BDC Estate
93250, Kuching
Tel/ Fax: 082-615373
Mob no: 01115399838
Email: Jenching@yahoo.com
OR
Mr. WONG SING SIEW
Manager
Address: No.1908, Lorong G7, Jalan Stampin,
BDC Estate
93250, Kuching.
Tel/ Fax: 082-615373
Mob No: 019-8285889

x)

Form 9, 24 and 49 to be certified by the Company

Secretary.
Please refer to document attached in appendix
A.

xi)

Latest three (3) years audited Financial Statements for

the last three years. If the latest audited financial
statements relate to a period ended more than six
months prior to the Closing Date, provide the latest
Management accounts.
Please refer to document attached in Appendix A.

xii)

For existing Tenants, to submit a three (3) years

Audited Sales Report.
Please refer to document attached in Appendix A.

xiii) Latest three (3) months Bank statement.

Please refer to document attached in Appendix A.

b. Background
i)

Briefly describe the history of the Tenderer including

details of substantial changes during in past three (3)
years ( in no more than two pages of A4 size);
In year 2015, the business was operating under the
name *SWEET FOOD SUPPLY CENTRE*. It was the
concept of *LOCAL PACKED FOOD AND BAKERY*store.
It has been closed at the end of year 2005 due to
KUCHING INTERNATIONAL AIRPORT RENOVATION
WORKS.
*Sweet Food Supply* have been famous of their
LOCAL PACKED FOOD especially *Kueh & snack
traditional Sarawak* . The customers always looking
for their local packed food.

For your information, we have been operating 2

convenience stores at Level 1 and Level 3 KIA , one
Conveneince Store at Sibu Airport and Twinkle pan
(kiosk) at KIA. We have bountiful of Airport Local
packed food business experience and transaction
and a wide spectrum of business concepts. With
this, we confidently say that, branching out
another store for Local Packed Food at Kuching will
not be a major problem either in terms of
admistrative, financial or management.
On 9th Nov 2011, Madam Lim Hii ching the
outlet manager of Sweet Food convenience Store
has been awarded*THE BEST SUPPORTING
PARTNER* by Malaysia Airports Berhad, KLIA.

I was born and raised in Dalat- the administrative town of the

Dalat Dsitrict in Mukah Division and is now residining in Kuching.
So I am well familiar with the all Sarawak Local products and
highly enthusiastic to market our Sarawak Local products.
I have business supporting partners *FIDAUZ (afifi) *KEK LAPIS in
which he has been awarded *SIJIL SARAWAK BEST * KEKE LAPIS
and *SITI PAYUNG* specialized in *KEK LAPIS ROLL* especially
ROLL kinder bueno, roll Kit Kat and roll sweet nutella. These are
very UNIQUE and special ONLY SOLD at my outlet which not
found in downtown market.
My family members have been operating *fishing Industry*
-Riverside Seafood and Riverside seafood Restaurant at Mukah.
They are supplying FRESH LOCAL IKAN TERUBUK MASIN
ORIGINAL, prawn and fish to all the market of Sarawak. Besides,
they also produce *AA PRAWN & IKAN KEROPOK* using high
quality ingredients. These are the best keropok for all the
Semenanjung and Sarawak favorites snack.
Mukah is rich of local products in Sarawak. Every year, there will
be organizing *PESTA KAUL LOCAL FOODS Festival* to
Besides, my outlet has been appointed *SOLE DISTRIBUTOR* of
the famous snack *KK LELEK AMPLANG* within Sarawak and
TY.GOAT MILK natural Homemade soap.
During the tenancy period of ten ye

ii)

Describe in detail the current major activities/ prime

business;

To date, our store has organized various excitement sales activities

throughout the year (attached for your kind reference)(Appendix A)
including joint Campaign and promotion with Malaysia Airport Mega
sales by giving free gift and gift voucher, sampling, lucky draws,
win & dip to build and strengthen the brand *KIA SHOPPING*.
We have also improved Survey Ratings by conducting annual
survey and comment forms (attached) to passengers, customers
and staff so as to improve in which ever area that we
overlooked/neglected and to maintain our high quality customer
service and professional standards.
Apart from this, we also give special discount to the airport staff. In
conjunction with seasonal festivals Aidilfitri, New Year,Chinese New
Year, Deepavali, Christmas, Valentines Day, Mothers Day our store
gives away *FREE GIFTS* to all passengers and airport staff who
drop in to promote our sale. The purpose of all this events is to
promote the campaign ultimately driving sales performance that to
meet the target of margin sales of MAB. The Campaign had not only
enhanced the shopping ambiance, offerings and privileges but also
overall customer experience.
Besides, in order to create top of mind awareness that airports are
shopping destinations by promoting our airport store to school,
colleges and Universities we have started to reach out to the above
mentioned.

Part of Sweet Food Convenience Store aim is to contribute to the

publicity to the Association, by putting up a donation box at our
outlet to corporate social responsibility. This will strengthen the
relationship between the customers as a whole, it will receive
overwhelming response from the public to support and patronize
Sweet Food Convenience Store.

iii)

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State the number of full time employees engaged

directly in managing and operating airport retail or
other retail operations of comparable scale (please
provide organizational chart);
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iv)

Provide a credit reference from the principal banker

or the financial institution providing credit facilities to
the Tenderer for financing the anticipated
capitalization and working capital requirements
concerning the Tenderers ability to meet its
obligations under the tenancy agreement.
Mr. Wong sing Siew is self funding. Sweet Food
Convenience Store is prepared to renovate and
purchase the equipment and inventory
necessary to begin the operation.

c. Recent Operations
i)
For each retail operation of comparable scale held in the
past 3 years, list and attach (if necessary) in chronological
order;
Trading name
Sweet Food Convenience Store

Date of holding and duration

31st August, 2006 until now.

Location
L1l07, level 1, public concourse, KIA
L3L01,Level 3,Departure Hall, KIA
L07&L08, Ground Floor, Sibu Airport
Twinkle Pan , KIA

Total Area
150SQM

Landlord
Malaysia Airports Sdn Bhd

Product categories
Local packed food,Sarawak ikan terubuk & sourvenir.
Annual gross sales (latest available figure)
RM850,0000.00 (JAN-DEC 2014)

Customer profile
Tourists, visitors, passengers, Airport employees and
Airline Crews.

Number of staff managing the operation (indicate

responsibilities, part time/full time, etc)
8 full time staffs include madam Lim.

POSITION
Manager

JOB RESPONSIBILITY
Responsible for day to day
operations of the store.
Ensure the store achieve economic
goals.
Management of the team and
development of the business.
Stock Inventory control and
Merchandising planning.
Sales and customer service.
Staff Supervision and
Management.
Evaluates staff performance and
training programme.
Checks the price competition
regularly.
Identifies new trends in the
industry.
Handles customers complaints in

REMARK
Full time

a
positive manner.
Cashier

Receive Cash.
Close out cash and balance.
Greet customers, using names
whenever possible.
Assists customers with their needs
or requests.
Say *thank you* to the customer.

Full time

Sales Promoter

Check Inventory.
Handle sales inventory.
Introducing and promoting new
products.
Demonstrates the *please the
customer first* credo.
Maintains responsive and cooperative relationships with
manager and other personnel.

Full time

Any other pertinent information.

Sweet Food convenience store will be full- time

convenience store operating 7 days a week, 18 hours of
business (from 630am-12midnight)

ii)

Describe the existing pricing policy

Pricing will be set at 20% to 80% mark up
depending on product categories a
nd turn over.

iii)

Describe existing product(s) sourcing.

SUPPLIER

PRODUCTS

TERMS

KUEH TRADITIONAL
SARAWAK
KEK LAPIS

30DAYS

90DAYS

SPIC

SARAWAK IKAN TERUBUK

FRESH PRAWN AND FISH
LOCAL TRADITIONAL
SNACK
LOCAL TRADITIONAL
FOOD
PEPPER

HOME GARDEN

PEPPER

90DAYS

PERUSAHHAN
ISLAM
FIDAUZ KEK
LAPIS/SITI PAYUNG
RIVERSIDE
SEAFOOD
KK LELEK
WIDE WAY

30DAYS

90DAYS
90DAYS
90DAYS

*More suppliers will be added when tender is awarded.

Other information
Provide other pertinent information relating to the existing
operations which may assist Malaysia Airports Sdn Bhd in
assessing your tender proposal.
With our wide experience in our establishment operating, which
cater in and out flow of the passengers based on the passengers
movement statistics, we are pride ourselves on being Local Packed
food and bring our customers and travelers better choices and
options to improve their entire airport experience.

However, the most exciting part is the incredible reaction we have

already received from both the travelling public to set up local
packed food at KIA.

WE ARE PLANNING TO branch out Local packed

food at sibu Airport if we offered a local packed
food at Kuching International airport.
our Objectives are: Build and strengthen the brand *KIA SHOPPING*.
Communicate platform to continuously inform
passengers of the ongoing activities and promote new
offerings and new local packed at KIA.
Create excitement and activities at KIA throughout
the year.
Increase sales performance and average sales.
Enrich the airport shopping experience.
Promote the various retail offerings whilst turning the
International Airports into lifestyle destinations.
Encourage shopping at KIA.

(ii) Proposed Business Plan

a) Trade Name

SARAWAK HOME TASTE

b) Conceptual Design
(i)
Attach and describe proposed design concept for the
outlet. Artists impassions, photos, brochures, catalogues
and other materials may be used to illustrate the
proposed concept;
The layout plan is attached in the Appendix c.
(ii)

Variation(s) in the concept, layout plan and product

display proposed is at the absolute discretion of Malaysia
Airports.
Shoppers might also develop unique relationships
with a stores ambience, partly contributed by the
display and location of local packed foods. A more
conducive location of certain ranges could
encourage greater browsing and local packed food
displays may dispose consumers to buy on impulse.
THE STORE will portray a local native ambient
furnished with wooden shelf and filled native selling
items. The manin concept of this store is to provide a
touch of native nostalgia feeling, so the decotions will
be mainly deocative items found in Sarawak culture
heritage.
(iii) Highlight the uniqueness and innovativeness of the
theme, if any.
Sweet Food convenience store will attract
customers by fostering with competitive pricing,
promotion and friendly services.
In additional, the store will offer *Special discount*
to airport employees and airline crews.

Madam Lim Hii Ching has strong work ethic and her
ability to deal with the public in a friendly and
courteous manner.

c. Merchandising/ Operational Plan

State or illustrate:i)

Mode of operation;
Sweet Food Convenience Store will be a full time
convenience store operating 7 days a week,
18hours type of business.

ii)

The merchandising plan, including the full range of

products to be offered at the outlet;
The Merchandising Plan please refers to
Appendix C.
Range of Products to be offered at the gift and
souvenirs will be suggested in a typical breakdown:Non food
5%
Groceries
26%
Ice Cream
4%
Soft drink
12%
Health&beauty 4%
Dairy
10%
candy
3%
Deli Items
7%
Tobacco
2%
Snack
7%
others
2%
To keep up the sales records which continually
monitor the ratio between our stock and actual
sales. The abovementioned table helps to
minimize lost sales and money tied up in
inventory as well as determines the demand of
customers.

iii)

Uniform of the employees;

Design of Uniforms as sketch below

T-SHIRT with executive outlook

iv)

Delivery requirement (e.g frequency, number of

suppliers, etc);
Dairy delivery on fresh, dairy products estimated
at least 8-10 suppliers.

v)

Any other pertinent information

We expect our Local packed food will be popular
with airport employees and passengers because
they will find the same pricing methodology,
clean and friendly shopping atmosphere we
established from our previous convenience store.

d. Customer Service and Quality Assurance

Programme
Describe;
i)

The quality Control programme that will be implemented;

Implementing the quality control programme is by daily
routine check on

ii)

Product Reviewing
Product reviewing and monitoring may help us to
understand the degree to which the range of
products are fall under the fast moving category
and key lines items.

How high quality customer service and professional

standards will be maintained;
Aiming to have worker wearing traditional batik clothing in
order to serve the customer with a unique taste of the
Sarawak Culture.
Sweet Food Convenience Store will strive to provide
superior customer service and professional standards by
providing well-trained staff that has knowledge in Customer
Service. Beside, our staffs are able to speak at least three
languages, Bahasa Malaysia, English and Mandarin.
For your information, hong kong airline will be to KIA
soon, we will ready to speak *kantonese* dialet to Hong
Kong passengers.

Customer Suggestion Form/ Survey and Comment Form

(sample as attached in the Appendix B) will enable us to
improve in which ever area that we overlooked/neglected
and to maintain our high quality customer service and
professional standards.

iii)

How travelers on unscheduled or delayed flights will be

served; and
Nill

iv)

How customers feedback and complaints will be handled.

Our Philosophy in business is *Customer Is Always
Right*
We will handle the complaints in a positive and
friendly manner towards any suggestions, feedback
and complaints received. In addition to this, we
shall treasure any suggestion, feedback and
complaints by presenting with a small token to the
customer as an acknowledgement to their valuable
support and feedback.

d. Pricing Policy;
State, propose and attach;
i)

The criteria and methodology that will be used to

establish prices;
Pricing will be set at 30% to 100% mark up
depending on the products categories.

ii)

The initial price list for all proposed products;

subsequently such product list shall be submitted to
Malaysia Airports Sdn Bhd every six months;
Batik
Sarawak Bags
Key chains
T-shirts

50% mark up
50% mark up
30% mark up
50% mark up

Toys

60% mark up

Sarawak decorative items

iii)

40% mark up

Kek Lapis

20% mark up

Local Pack Foods

15%-20% mark up

Detail product listing

awaiting of tender.

will

be

submitted

upon

Type of tag for price display, (variation (s) in the type ,

nature and size of these proposed displays shall be
determined by Malaysia Airport Sdn Bhd)
Name of product and pricing

Sample Price Tag

e. Marketing Plan
State or describe:i)

The corporate marketing philosophy and policy;

Sarawak is a place with many festive
celebrations, as such we would like to leverage
on this and have decorated in accordance to
the different festive seasons. On the other
hand, special culture performances can able be
organized in conjunction with the seasons to
leave a memorable print in the tourists heart.
Month of June (GAWAI FESTIVAL)
1) THE MEMOERABLE PHOTO BOOTH
*Set up a unique and localized photo booth
corner with Gawai Festival as the main theme
to attract people near the entrance of the shop
to take pictures.
Note: Tourist love taking pictures as their
memory to the city. Hence, cease the chance
to get their attention of the shop and start
promoting Local Packed foods. Promoters can

also lend a helping hand to take photo for

them.
*After the tourist has taken their photos,
arrange promoters to provide free PULUT RICE
(NASI PENGGANG) testing so that they can try
these authentic local delicacies.

*Promoters then start to promote the local

goods that are on promotion reinforcing that
this promotions is to celebrate this festival
season together with them. According to the
theory of reciprocity, individuals are highly
likely to respond to a positive action with
another positive respond. Thurs, they have
tasted the goodness of free sampling Pulut
Rice and have free photo taking booth, they
are likely to reciprocate in a positive light.
Research suggest that people will even
respond in a higher and larger favor in respond
to small favors, even in buying behavior.
Hence, it is a good chance to sell local goods to
them.
*Cease this festive season to boost the sales of
local goods with attractive discount, limited
edition free gifts and purchase with purchase

irresistible deals. These promotions can

increase buying behaviors as the goods are
seen to be a good values and worth buying. At
the same time, the free photo booth and free
pulut testing services can increase compliance
of the customers towards the promotion items.

HARI RAYA AIDILFITRI

(SETTING: Play Hari Raya music and have staff
wear baju kurung to boost the atmosphere of
the shop)
*create small mini hampers can could be bring
on board through hand carry with promotional
price.
*the hampers should be with the green and
Hari Raya Aidilfitri theme.
*content of the well decorated mini hampers:(A) KEK LAPIS
(B)LOCAL HOMEMADE BISCUIT & SNACK.
(C) GULA NIPAH TRADITIONAL KETUPAT.
EXAMPLE:

(HARI RAYA LOCAL PACKED FOODS HAMPER)

MERDEKA DAY CELEBRATION
(photo)
*Decoration with Malaysia and Sarawak flag.
*Promotional sales on items that symbolize
different states and have all the specialties of

the different states in different section in a

corner.
*have the flag of the state and items that are
produced by state.
For example, The Penang Har Mee istant
noodles that are very famous near the flag of
Penang,Sumber Indah Maju Laksa that is the
1st laksa in Sarawak. AMPLANG keropok that is
the famous snack at KK.
*Malaysia in Pack(edibles and non edibles
pack)
- non edibles pack Create a package/hampers
that has postcards and key chain that
symbolize all the different states in ONE
package. So that the tourist can bring home a
full memory of Malaysia Home.
-Edible pack create a mini package that
includes all the snacks from all the different
states and little booklet of the history of
Malaysia and Sarawak Map in the package. So
that the tourist can bring home a full package
of the taste MALAYSIA AND SARAWAK.
These special packs are able to attract
customers attraction and even it back as a
souvenir to their friends.

Chinese new year

REWARDING POINTS
During Chinese new year, our store carried out
a small scale rewarding points to our
customers for example every purchase of RM10
in single receipt, customers will receive 1 chop
and collectively 10chops, customer entitled to

get free gift and it has proving an increased in

sales.
RAINFOREST WORLD MUSIC FESTIVAL
The rainforest world music festival is a unique
festival
Every purchase of RM CUSTOMER entitiled f
or limited edition free key chain* SAPIH*.
These bring memories of Sarawak.

NEW PRODUCTS LAUCHING (new resipi terbaru kek

lapis)
New products or new flavors of the products are important
as it will increase range of merchandizing, at the same
time, it creates an environment where shoppers*must*
comeback and interest to look for WHAT IS NEW.
For example,
Kek lapis kurma and roll kurma selling at RM10 and RM19
PER roll (prices included GST.

adapt and blend uniquely splendor of nature

with local arts, cultural and heritage as our
retail and merchandising concept.

 Offer varieties, unique and quality products

base on local arts, cultural and heritage.
Competitive and affordable price.
.
ii)

iii)

Local/ regional/international Marketing programme that

will be implemented.
Advertise the sales promotion in Malaysia Airlines in
Flight Magazine and direct mail.
Malaysia Carnival Sales by offering special discount
on products.
School Holiday Promotion by giving Free Discount
Shopping vouchers (check store for details)
Monthly sales Activities: distributing of flyers on
sales and new product launching.
Lucky Draw cross-join with KLIA, MIRI,KUCHING
INTERNATIONAL AIRPORT, for those
customers/passengers who spend in airport are entitled
to draw ( check store for details).
Festive season activities championed the Malaysian
culture and heritage.
Sales Campaign INDULGE & WIN by Malaysia
Airports to increase the sales.
Borneo International Kite Festival in September
by displaying with various Kite (Wau) to attract
customers to indulge our shop.
Targeted Customers; and
Our target customers are largely from arriving and
departing passengers, visitors, airport employee
and airline crews who buy for personal
remembrance of the place and some as a gift to
their friends and family back home.

iv)

Any innovative methods to maximize sales.

Sweet Food Convenience Store will organize
join promotion with Malaysia Airport such as
sale campaign Indulge & Win by giving free
special design of souvenir and discount
shopping voucher to the check in and arriving
passengers.
Customizable Unique souvenir and gifts design
to attract the customers.
Poster and Banner are to be displayed in
Airport Departure and Arriving Hall on any
sales and promotion activities.
Flyer Distribution: flyers will be distributed
in the airport on a monthly basis advertising
specials, draws and promotions.
Media coverage garnered by the campaign
had strengthened awareness in driving Bintulu
Airport as a lifestyle destination.
The above promotion activities are subjected to
Malaysia Airport Authority.

f. Manpower Plan
Describe or illustrate:i)

The estimated manpower requirement and

recruitment plan; and

Sweet Food Convenience Store will have 8

employees including Mdm Lim Hii Ching.
Mr.Wong Sing Siew and Mdm Lim Hii ching will
assist in daily operations of the store.

ii)

The organizational structure for operating the outlet.

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g. Investment and Funding

i)

State the intended initial investment, broken down

into categories such as design, fixtures, furnishings,
equipment, merchandise, payroll, interest charges,
etc; in the format attached (section 5, attachment
5.1-1)
Please refer Appendix B.

ii)

State the intended replacement and refurbishment

programme, if any, during the tenancy period and the
estimated cost;
Replacement and refurbishment programme will not be
required within the first 3 years.

iii)

State how the initial investment will be funded;

Self funding, no loan required. Thus, no
fianancial charges incurred.
With the cash budget of RM80,000.00 Will be
sufficient to operate the business because of
the following reason:

With our existing business connection, we can

easily obtain credit terms of 30 to 60 days from
suppliers.
Installment plan for renovation and purchase of
equipments.
Daily cash collection will be sufficient to pay off
all major expenses and installments including
staff salary.

(iv) State bench mark average, investment per square metre;

and
Total investment : RM9,375.00
Area:
18.75sq m

Therefore average investment per square metre:

RM9375 /18.75 = RM500
(v)

Investment Criteria.
Investment Criteria is based on the past
experience and total passengers movement
record with family members and friends who
are sending and fetching the passengers,
airport employees and airlines crews.
From the passengers movement statistic
provided in the Appendix.
We conclude that:Statistic from department/arrival passengers per year 779,774pax
Family, friends accompanying passengers(1 to 1) 779,774pax
Total 1,559,548pax
Daily passengers movement (2,266,186/365days) 4273pax
Assuming 5% passenger buying from the store.214pax
Assuming average spending of rm2.50310pax x rm2.50=RM535.00.00
Therefore, total sales per day..RM535.00

Revenue forecast
State the forecast average monthly gross revenue for
each 12 months period commencing from the operation
date; in the format attached (section 5.2-11)

Please refer Appendix B.

i)

Facilities Requirements
State whether any additional facilities are required for
operating the facilities other than those provided by
Malaysia Airports Sdn Bhd and why they are necessary.
Malaysia Airports Sdn Bhd does not guarantee the
availability of the additional facilities but will endeavour to
satisfy the needs of the Tenderer. The Tenderer will be
required to pay for the additional facilities. If such
additional facilities are not provided by Malaysia Airports
Sdn. Bhd, state how you will meet such requirements.

We intend to provide a small area for 3 computers

in our convenience store to cater for internet
surfing. We see the needs to provide a better
service to our passengers and public.

k. Other Information
Provide evidence of commitment to excellence of
operation/service and other pertinent information relating
to the proposed operation which may assist Malaysia
Airports Sdn Bhd in evaluating the tender.
The experience that Mdm Lim Hii Ching brings to
the Endeavour is invaluable, she has product
knowledge, is familiar with large chain pricing and
techniques and sales strategies. While working for
the overseas and local supermarket, Madam Lim
established valuable wholesale contact she will
utilize in the new business.
Madam Lim mission is* it does not matter what the
size of the convenience store whether it is a single
store operator or a combination of several outlets,
there is one consistent element: WE WILL ALWAYS
ENSURE THAT WE EMPHASIZE BETTER CHOICE,
MAINTAIN A GOOD PUBLIC PROFILE, TRUST AND
CONVENIENCE TO OUR CUSTOMERS AND THE

PASSENGERS OF MALAYSIA AIRLINE AND ALL THE

AIRPORTS STAFFS.