Functional Modules:

1. SAP FI module: FI stands for Financial Accounting.

2. SAP CO module: CO stands for Controlling.

3. SAP CRM module: CRM stands for Customer Relationship Management.
4. SAP EC module: EC stands for Enterprise Controlling.
5. SAP HR module: HR stands for Human Resources.
6. SAP IM module: IM stands for Investment Management.
7. SAP MM module: MM stands for Materials Management.
8. SAP PLM module: PLM stands for Product Life Cycle Management.
9. SAP PM Module: PM stands for Plant Maintenance.
10. SAP PP module: PP stands for Production Planning.
11. SAP SD module: SD stands for Sales and Distribution.
12. SAP TR module: TR stands for Treasury.
13. SAP WM module: WM stands for Warehouse Management.

Technical Modules:
1. SAP ABAP module: ABAP stands for Advanced Business Application Programming.
2. SAP Basis module: Basis also known as Basis Admin is typically the administration of SAP.
3. SAP BI module: BI stands for Business Intelligence.
4. SAP BPC module: BPC stands for Business Planning and Consolidation.
5. SAP BODI module: BODI stands for Business Objects Data Integrator.
6. SAP EP module: EP stands for Enterprise Portal.
7. SAP GRC module: GRC stands for Group Risk Compliance.

8. SAP MDM module: MDM stands for Master Data Management.

9. SAP Netweaver module: Netweaver provides technical foundation for SAP applications.
10. SAP Security module: Security ensures security of enterprise operations.
11. SAP Solution Manager module: Solution Manager facilitates technical support for distributed
systems.
12. SAP XI module: SAP Exchange Infrastructure (SAP XI) enables you to implement cross-system
processes on services.
13. SAP PI module: SAP Process Integration (SAP PI) is enterprise application integration (EAI)
software.

SAP NEW DIMENSIONAL MODULES

1. SAP APO module: APO stands for Advanced Planner Optimizer.
2. SAP EWM module: EWM stands for Extended Warehouse Management.
3. SAP SCM module: SCM stands for Supply Chain Management.
4. SAP SEM module: SEM stands for STRATEGIC ENTERPRISE MANAGEMENT.
SAP INDUSTRY SPECIFIC MODULES
SAP IS Aerospace & Defense for Air and military industries.
1. SAP IS Automotive for Automobile manufacturing industries.
2. SAP IS Banking for Financial Industries, Banking, and Market Risk Management.
3. SAP IS Chemicals for Chemical industries.
4. SAP IS Consumer Products for Consumer product industries.
5. SAP IS Defense & Security for defense and security industries.
6. SAP IS Engineering, Construction, and Operations for Construction and engineering
companies.
7. SAP IS Healthcare for hospitals and healthcare institutions.

8. SAP IS Higher Education & Research for Campus management.

9. SAP IS High Tech for high tech industries.
10. SAP IS Industrial Machinery and Components for heavy machinery manufacturing
companies.
11. SAP IS Insurance for Insurance companies and Currency Markets.
12. SAP IS Life Sciences for life sciences industry.
13. SAP IS Media for Communication and Publishing industries.
14. SAP IS Mill Products for mill product industries.
15. SAP IS Mining for mining industries.
16. SAP IS Oil & Gas for Oil and Gas Industries.
17. SAP IS Professional Services for professional services industry.
18. SAP IS Pharma for Pharmaceutical industries.
19. SAP IS Public Sector for Public Sector and Administration.
20. SAP IS Retail for Supermarkets and Retail industry.
21. SAP IS Telecommunications for Telecommunication operators.
22. SAP IS Transportation & Logistics for transportation and logistics industry.
23. SAP IS Utilities for Utility industries.
24. SAP IS Wholesale Distribution for wholesale distribution industry.

TRAINING METHODOLOGY:
Our training approach has been designed

to achieve the following specific objectives:

Teach users the new tools, systems and procedures of the Project implementation

Communicate new benefits and efficiencies

Deliver training at the time of need and in the correct format

Provide training that is relevant and appropriate to the audience

Design training that is uniform in style across courses

Provide a variety of training delivery mechanisms, each customized to the specific skills and
knowledge being taught

Develop content and delivery mechanisms that are synchronized with Think Tree Works

This document provides a high level approach for training design, development and delivery.
However, this approach may change as the project detailed design is finalized.
Corporate Training Approach Overview
The training curriculum will be developed using a structured approach that includes the following
high-level process and deliverables:
Training Preparation: During the Training Preparation phase, high-level plans and
methodology overviews are developed and delivered to the project team. This information is
used as input to the Training Design and Development efforts.
Deliverables include: Training Approach and Strategy document, Training Methodology
presentation and Training Templates.
Training Design: Training design includes the definition of the training curriculum for each
impacted audience group as well as identifies the high level requirements for Training Delivery.
Deliverables may include: Performance Support Plan, Training Environment Requirements,
Training Needs Analysis, Training Course Outlines, Training Development Schedule and Training
Metrics.
Training Development: Training Development incorporates the deliverables created during
Training Design and other inputs to develop the training and performance support materials
(training manuals, job aids, etc.). The Training Development effort also includes dedicated time
to manage the sign off and review process, quality assurance checkpoints and organization of
training-related logistics. The Training team will manage the development of end user training
materials by working closely with the Subject Matter Experts (SMEs) and project team to
understand the users needs and system functionality.
Deliverables may include: Completed Training Materials (user manuals, job aids, etc.),
Functional Training Environment, Training Assessment Strategy, Preparation for Functional
Trainers, and Workshop and Business Simulation Materials.
Training Delivery: Training Delivery focuses on finalizing all training related logistics required
to smoothly conduct training, deliver the courses to the users and continue post-implementation
support.
Deliverables may include: Training Delivery Schedule, Access to the SAP Basic Navigation
Computer Based Training (CBT), Course Evaluations, Delivery of Instructor-Led Training, Business
Simulations, and Workshops.

Corporate Training Approach

Recommended Delivery Approach
Our recommendation involves a blended approach that includes the following elements:
Windows Training All employees who are not familiar with Microsoft Windows will be required
to attend a training class either at a third-party training vendor or on-site. This is a pre-requisite
for using SAP.
CBT for all SAP-impacted employees - All employees impacted by SAP must start their SAP
training using RWDs Basic Navigation CBT. It provides the student with basic SAP skills and
concepts that must be mastered before the student attends Instructor Led Training.
Instructor-Led Training (ILT) - ILT will be used to share high-level concepts and system
navigation tips. ILT will also train users how to use online help and the reference tools to
troubleshoot and solve their own problems. This training can be delivered to audiences of
moderate size (8-10 max). ILT will be used for Process and Transactional Training, which takes
place in the classroom and could extend over multiple sessions. SMEs will support these
sessions.
Coaching - Since the training audiences are segmented and need to learn differentiated skills, a
portion of Project training will occur via coaching. Training team members and/or project team
resources will be leveraged as learning coaches who will work to teach functional skills to small
groups of participants.
Business Simulations - ILT provides students with exposure to the new business processes and
experience with the SAP transactions that will enable them to perform their job responsibilities.
Business Simulations, a great success during Phase I, provide the users with an environment in
which they can use the skills learned in ILT and work with other Think Tree W departments to
solve day-in-the-life scenarios. Business Simulations are used to ascertain the end user
communitys absorption of the new processes, and if/what additional training should be
conducted before Go-Live.
Workshops - Workshops are the final mechanism used to provide end users with additional,
focused training. Once Business Simulations are conducted, the Training team can gauge which
procedures must be reinforced in training. The Training team can schedule workshops to be
delivered to small groups using the materials available in the training manuals. Workshops are
also used as an avenue to disseminate process or transactional changes that have occurred since
the ILT.
Corporate Training Delivery Methods
The Project implementation will require varying amounts of training across a diverse population
of end users. Some users will have extremely modest training needs, while others will require
detailed knowledge and skills. In order to accomplish these various goals, a variety of training
delivery methods will be considered. A combination of the following training methods may be

employed:
SAP Basic Navigation CBT
All employees that will use SAP functionality must start their training path using RWDs Basic
Navigation CBT. It provides the student with exposure to basic SAP skills and concepts that must
be mastered before the student attends ILT. At the end of the CBT, there exists a certification
exam that each student must pass before attending ILT.

Method/Tool

Description

SAP Basic
Navigation CBT

Key Benefits

Enables end users

to participate in selfpaced SAP-learning

Emphasis placed
on interactive
demonstrations and
exercises

Most end users

can access CBT from
their work stations

Access to CBT
distributed via
e-mail notification

Gives users
opportunity to become
comfortable with SAP
environment before ILT

Participants benefit
from multiple test/quiz
checkpoints

Hands-on practice
with the system in a safe
environment, available 24/7

Risks/

Ensure connectivity to each appropriate work station

Requirements

Verify number of licenses needed for new employees

Communicate to the managers that their direct reports need ample time
to complete the CBT

Course Outlines
The course outlines provide a high level description of the training courses.

Method/Tool

Description
Cours

Key Benefits
Contains the

Courses are

e Outline

following:

Risks/

Requir
ements

Course Names

Objective: Each
course will be created
with clearly defined
objectives to ensure
training meets project
objectives

For each course

the Training team will
identify:

-High level
description

-Main topics

-Audience

-Duration

process-focused, so end
users can apply training
concepts to real world
situations.

Clear, up front
curriculum planning
enables the bundling of
the training audience by
skill sets

Curriculum
structure helps ensure that
the right people get
information that is relevant
and sufficiently detailed in
scope

We must foster agreement and sign-off with the

Process teams to ensure timely course development and
accurate content. Otherwise, training materials will not
accurately depict the proper processes and job requirements.

Instructor-Led Training (ILT)

With ILT, computer and paper-based materials are developed and discussed in class. The class
includes content presentations, instructor demonstrations, discussions and activities. A training
database (essentially a copy or instance of the actual SAP system) offers users hands-on
system practice during the course activities. ILT focuses on general SAP concepts, navigation and
new business procedures. It also provides users access to online help tools and job aids.
ILT will cover mission-critical activities that participants are most likely to perform and use
immediately after Go-Live. Instructors discuss these critical activities and participants work

through related exercises.

Method/Tool Description

Key Benefits

ILT

Gives users opportunity to have system

and business questions answered by
experts

Led by trainers and supported by

SMEs

Emphasis placed on interactive

discussions, hands-on practice and Training is focused on business, not
exercises
only system-related tasks
Instructors use training database
and training manuals

Participants benefit from peer

interaction

Presentation tools and exercise

packets are distributed to
participants

Hands-on practice with the system in a

safe environment
Reinforces use of reference materials
by incorporating them into course

Risks/

Ensure appropriate class sizes (student/instructor ratio should not exceed

10/1)

Requirements
Need qualified, effective and knowledgeable instructors with superior
communication skills

Training Database (supports classroom training)

The training database enhances training development and delivery and allows participants to
practice activities in a safe environment. The training database is populated with realistic data
(master data, mock customers and vendors) and used as a testing environment during the
Training Development process. The training database will be used to facilitate ILT exercises,
Business Simulations and Workshops.

Method/Tool Description
Training
Database

Key Benefits

Provides a safe place

to practice
activities/transactions without
affecting production

Supports live

Mirrored to match
the configuration of Think
Trees live environment
as closely as possible

demonstrations and hands-on

exercises during ILT and
Coaching
Risks/

Requires initial setup and population of database with realistic data (this
demands adequate technical resources)

Requirements
Training database needs to be kept up to date with system changes
Database must be refreshed periodically to ensure trainees are working
with clean, accurate data
E. Coaching
Coaching is an appropriate training method for small audiences with specialized skills,
straightforward process changes and follow-up training. In these situations, it is not necessary to
develop numerous formal training materials. Instead, specific objectives are outlined, and an
expert works with users to explain and demonstrate important job-related tasks. Users then
practice or demonstrate the new skills and are provided with feedback. Coaching can occur in a
testing, training or live environment, before and after implementation.