Comparative Analysis of The Role of Civil Society in Providing Social Welfare Services in The Western Balkans

Comparative Analysis
of the Role of Civil

Society in Providing
Social Welfare Services
in the Western Balkans
Belgrade, November 2013.

1
CIP Katalogizacja u publikaciji

Narodna biblioteka Srbije, Beograd
364(497-15)
061.2(497-15)
KOMPARATIVNA analiza uloge civilnog
na Zapadnom Balkanu / [autor SeConS, grupa za
razvojnu inicijativu ; urednik Ivan Marin]. -
ISBN 978-86-917355-0-0
1. SeConS, Grupa za razvojnu inicijativu (Beograd)
a) Socijalna zatita- Zapadni Balkan
b) Nevladine organizacije - Zapadni Balkan
COBISS.SR-ID 203260684
Tel:+381 11 238 15 77
Fax: :+381 11 238 15 77
Urednik
Ivan Marin
Autor
Tel:+381 11 412 12 57
Fax:+381 11 344 73 86
Belgrade, November 2013.
Introduction
Bosnia and Herzegovina
Montenegro
35
Croatia
51
Kosovo
66
Srbija
79
97
Recommendations
103
Annex
111
ASB
Arbeiter-Samariter-Bund, Deutschland e.V.
BiH
CSW
Centre for Social Work
SWC
Social Welfare Centre
DFID
Department for International Development (UK)
EU
European Union
FBiH
Federation of Bosnia and Herzegovina
LGBT
Lesbian, Gay, Bisexual, Transgender
NGO
Non-governmental organisation
CSO
Civil Society Organisation
RS
Republika Srpska
UNDP
United Nations Development Programme
UNICEF
United Nations Childrens Fund
INTRODUCTION
2
S
In FBiH, social protection is under

the jurisdiction of the entities and
cantons.
series of
District also has
2.1
prote-
2
2.1.2 ANALIZA INSTITUCIONALNOG OKVIRA
family and veteran protection,
tu
re-
12
monitoring
concerning
10
2.2
Republika Srpska
2.2.1
ANALYSIS OF THE LEGAL FRAMEWORK
he Constitution of Republika Srpska
are
apply.
No. 24/10);
11
2
The Law on Social Protection
provided by law, are impleme-
provided for an individual, a
Above all,
12
Republika
13
The Law on the Protection of Civil Victims of War
14
2.2.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK

Three ministries are competent for social
protection
pro-
15
Pro3
by
16
protection
Family
2.3
Federation of Bosnia and Herzegovina
2.3.1 ANALYSIS OF THE LEGAL FRAMEWORK
17
2
28/13);
9-10/10).
ri-
a common obligation.
protection are provid-
41
federal,
The Law on the Principles of Social Protection, the Protection of Civil Victims
of War and the Protection of Families with Children of the Federation of BiH
18
Federation
19
Sara-
training
care.
except
and
20
impeded
Central
material
accofamily
21
2
an
Labour
22
2
5
elderly
23
2
2.4.1 ANALYSIS OF THE LEGAL FRAMEWORK
no. 1/03, 4/04, 19/07 and 2/08);
prote-
pe-
24
of
by law.

Soci
25
2.5
Associations of Citizens in Social Protection
61
26
7
2
94
10
5
11
6
7
in
8
2009, p. 71
9 Ibid, p. 82
10 Idid, pp. 98, 102
11 Idid, p. 117
27
2
A number of non-go-
12
1
eco.
213
14
3
co15
4
13
p. 115
15
28
16
5
ca.
17
6
18
19
be added.
in 2011), Sarajevo: CPCD and TACSO, 2013.
29
2
on cooperation
20
1
20 Idid, p. 124
30
21
2
number
development
3
capacity22
welfare
21 Idid, p. 141
31
4
23
2.6 Summary and Recommendations for Advocacy Work
32
regu-
33
34
3
3.1
Analysis of the Legal Framework
No. 46/2010
39/2011
35
by
36
ser
154).
37
3
3.2
Analysis of the Institutional Framework
sonnel.
unit in
225
326
importance for local social protection
26
38
1
)24
159
tre for
ntellectual
Bijela
427
5
28
. Local
629
3.3
39
30
7
31
8
932
33
10
and from foreign
32 Ibid, p.22
33
40
201111
34
35
12
36
13
TABLE 3.1 THE ALLOCATION OF FUNDS FROM GAMES

OF CHANCE FOR NGOS (2012)
Area
Share in the total

fund of the call
of addiction
TOTAL
35
41
1.
137
doc
42
TABLE 3.2 THE ALLOCATION OF FUNDS FOR NGOS

FROM MUNICIPAL BUDGETS IN EUR IN 2011
Municipality
Andrijevica
Bar
Budva
Bijelo Polje
Berane
Cetinje
Danilovgrad
Podgorica
Kolain
Kotor
Mojkovac
Plav
Pljevlja
Tivat
Ulcinj
TOTAL
Funds allocated for

NGOs in 2011
8,500
70,000
65,000
40,000
30,000
19,600
28,000
45,000
60,000
5,000
20,000
10,000
60,000
6,000
30,000
14,000
20,000
55,000
30,000
1,000
5,000
622,100
Funds distributed to
NGOs in 2011
8,500
n/a
33,000
n/a
23,500
11,500
n/a
32,000
60,500
10,000
20,000
10,000
47,000
1,000
n/a
14,000
20,000
36,000
30,000
n/a
0
357,000
Source: www.crnvo.me
43
pro-
138
following
38
44
39
2
40
3
living in
location.
441
TABLE 3.3 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO
Service
NGO
Local
Red
government Cross
Public
inst. self
Total
Support for living in a family

Daily care/centre
16
Supported living
vice
19
22
41
16
20
10
10
11
lation
13
2
Daily meal
Sub-total
70
13
3
28
108
15
40 Ibid, p.18
41 Ibid, p. 254
45
3
3
21
3
3
24
10
46
Mediation
mediation
mediation
46
10
2
48
15
15
Sub-total
151
Total
221
15
159
29
267
TABLE 3.4 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO

ACCORDING TO THE TARGET GROUP
Target group
people
violence
Number of
services
Percentage
Number of
of sevices
for a given
target group
out of the
total number
of services
Number of
NGOs
providing
the
services
75
13,542
68
62
3,703
62
49
2,359
21
Percentage
of NGOs in
the services
for a given
target group
18
Young people 21
819
19
Family
649
17
18
8
Roma and
2239
LGBT
899
42
1
2
43
47
3
144
A large number of non-governmental orprocess. There are no clear mechanisms
2
45
3
46
44 Ibid, p. 6
45 Ibid, p. 12
48
3.4 Summary and Recommendations for Advocacy Work
Recommendations for advocacy work:

1. The role of the NGOs should be promoted on the basis of the available
research and data.
49
3
2. Advocacy work for multi-year funding.
3. Advocacy work for the coordination of the line Ministry and the central
fund.
50
4
4.1
CROATIA
he Constitution of the Republic of Croatia
ticle 3).
cial
of
objec-
manner
The Social Welfare Act
(Article 3).
51
CROATIA
meeting
foreign
We-
52
53
CROATIA
47
1
54
4.2
T
1
48
49
2
50
3
451
48
55
CROATIA
tion of
operational
alike).
152
limited253
56
prevail354.
4.3
Associations of Citizens for Social Protection
Croatia
55
56
of
important.
57
54 Ibid, p. 368-370
55
56 Ibid, p. 364
57
Zagreb, 2012, p. 42
57
CROATIA
58
1
259
60
3
61
4
Demand for
58
59 Ibid, p. 7
60 Ibid, p. 15
61 Ibid, p. 29
58
62
5
. Finally,
63
6
764
65
8
left
66
9
initia-
62 Ibid, p. 38
63 Ibid, p. 40
59
CROATIA
167
from 2011
68
2
(main-
60
godini
in
2013).
69
3
61
CROATIA
later on)
TABLE 4.1 DATA ON APPROVED PROJECTS OF CITIZENS ASSOCIATIONS

BY THE MINISTRY OF SOCIAL POLICY AND YOUTH
Period
Area
Number of
associations
Average
budget
HKN
Average
budget
EUR
Total
budget
HKN
Total
budget
EUR
Protection
35
258,921
34,695
9,062,229
1,214,339
Social and
13
190,900
25,581
2,481,698
332,548
2010-2013
period
2010-2013
period
an activity
Second year
Protection
52
206,904
27,725
10,759,000
332,546
Social and
19
178,009
23,853
3,382,167
453,211
119
208,684
27,964
25,685,094
3,441,803
119
208,684
27,964
25,685,094
3,441,803
2011-2014
Second year
2011-2014
TOTAL
62
an activity
TABLE 4.2 OVERVIEW OF AVAILABLE FUNDS FOR ASSOCIATIONS WITH

THE MINISTRY OF SOCIAL POLICY AND YOUTH FOR 2012
Development of volunteering
young people
Promotion and protection of
young people
TOTAL
Total
amount
Total
amount
Implementation period
550,000
73,700
770,000
103,180
33,210,635
4,450,225
365,000
48,910
401,611
53,816
September-December
2012
1,761,877
236,092
April-December 2012
1,300,000
174,200
550,000
73,700
5,000,000
670,000
1,200,000
160,800
45,109,123
6,044,623
2012
2012
70
1
71
2
63
4
4.4
CROATIA
Summary and Recommendations for Advocacy Work
ocial welfare system.
next period.
Role of local and regional authorities.
Role of the NGO sector.
64
Recommendations for advocacy work:

1. Establishing mechanisms for monitoring the activities of the NGO sector
A
welfare
2. Advocacy work for the establishment of a mechanism for the permanent
3. Advocacy work for the deinstitutionalisation of the social welfare system.
4. Advocacy work for building a system of support for the licensing process.
65
5
5.1
and
66
KOSOVO
circu-
Centre
The Law on Social and Family Services
67
5.2
KOSOVO
capacities to administer the social
68
September 2013).
particularly
69
KOSOVO
172
273
74
3
475
72
2011
70
replacement
5.3
and role for non-governmental
under
76
1
277
78
3
71
KOSOVO
79
1
September 2013).
from international funds, and

other countries,
.
80
2
ra
represent.
81
3
p.136
72
of
. Dealing
482
583
84
6
85
7
86
8
84
73
KOSOVO
87
1
. Leaving
88
2
89
90
4
2013, p. 3
2013, p. 13
2013, pp. 17-18
74
and
a
191
91
75
KOSOVO
292
92
2008, p. 51
76
5.4
Legal system
Institutional system.
The role of the local self-government.

and
Municipa-
The role of the governmental organisations.
According
77
KOSOVO
1. Establishing mechanisms for monitoring the activities of the NGO sector in
2. Advocacy work for the creation of a system of professional support for

the public and NGO sectors.
3. Advocacy work for the creation of transparent mechanisms of funding.
78
6
6.1
No. 16/2002
129/2007
79
for
protection,
80
6.2
1
93
in
of Great Britain, 2005
81
6
budgeting
94
developed395.
496
94
2010
Belgrade: CLDS, 2006
82
in
become functional.
Se-
independent life.
elderly people (12).
83
597
698
TABLE 6.1 OVERVIEW OF LOCAL SERVICES IN SERBIA IN 2012

Service
elderly people
Number of local
122
Daily accommodation for

71
37
Club
84
28
20
21
18
16
young people
15
15

elderly people
12
11

law
10
9
Drop-in centre
4
5
99
7
85
6
of all
averagely
1
100
TABLE 6.2 SHARE OF LOCAL SELF-GOVERNMENTS IN THE FINANCING OF

LOCAL SERVICES IN SERBIA
Service
Daily accommodation for elderly people
Drop-in centre
86
CHART 6.1 COMPARISON OF FINANCING SOURCES
87
6
101
1
6.3
2
265 million102
3
103
104
4
5
105
102
88
106
1
ade-
107
2
89
6
TABLE 6.3 SOURCES OF FINANCING3108
2005
2009
Local government
Regional government
4
in 2012109
to provide a bank guarantee for a tender, for example. In addition, many local
90
Beneconcerning
110
5
PO SEKTORU
91
TABLE 6.4 SHARE OF SERVICE PROVIDERS FROM THE NGO SECTOR

Service
Drop-in centre
Daily accommodation for elderly people
Club
92
TABLE 6.5 STRUCTURE OF SERVICES PROVIDED BY THE NGO SECTOR

Service
Daily
accommodation
Total number of
for
people
37
32
11
11
9
5
Club

elderly people
Daily accommodation/centre
Drop-in centre
3
3
3
1
1
1
0
independent
93
1
111
developmental
94
6.4
nstitutional system.
v
Role of the local self-government.
Licensing.
rely on.
The role of NGOs.
1. Advocacy work for reviving earmarked transfers.
95
6
2. Advocacy work for the establishment of a support system in the licensing
process.
3. Strengthening the negotiating position of NGO service providers

through networking.
96
7
7.1
Introduction and Explanation
a)
97
(2)
obtained); etc.
7.2
98
Local and National Foundations
well-rooted),
112
1
(former BCIF Balkan

Serbia
of
99
7
7.3
Registers of Service Providers
interve-
7.4
100
Networks of Service Providers
7.5
Resource Centres
ject
or
101
7
7.6
Cross-Sectoral Initiatives
demanding
available
manageri-
and Montenegro),
rtance.
102
Croatia
8
8.1
General Conclusions and Recommendations
the priorities for the development of the sector and its interventions within
the country and the system of service providers. Coordinated investment is
easier for connection with the state public policies.
Recommendation 2: The establishment of a system of support for the NGO

sector, which will be coordinated with the work of the line Ministry. In this
way the work of the NGOs will be integrated into the social welfare system,
public and the NGO sectors, the sustainability of the NGO sector, etc
example
103
8
Recommendation 3. Providing support for the development of the policy
of the capacities of the line ministries and state administration at the same
time means support for the development of the entire social protection
system and NGOs that provide social welfare services. Those capacities
refer to an analysis of needs and resources, planning the system development, coordinated investment, monitoring the work and the quality
control of services, and alike.
Recommendation 4: Concurrent advocacy work for the development of

the NGO sector of service providers and the public sector. Some of the
mechanisms for strengthening the social role of the country and the NGO
sector have already been mentioned and include coordinated investment,
strengthening the policy functions of the line ministries, and also the
introduction of a quality control system in both sectors.
Recommendation 1: The establishment of a mechanism of support for the

NGO sector on the national and regional levels.
refer to
104
Recommendation 2: Advocacy for cooperation between CSWs and NGOs
105
8
Recommendation 3: Advocacy for amendments to the law that lead to the
should be funded by the state. A part of these interventions must include
services, regardless of who is supposed to provide them.
develoRecommendation 4: Advocacy for support for small domestic foundations that support grassroots initiatives.
managerial
profe-
106
Recommendation 5: Advocacy for the introduction of a system of middle-term

projects.
orderer,
coordinated
etc.
Recommendation 6: The development of an analytical and research
sector as a basis for advocacy strategies.
Recommendation 7: The employment of gathered knowledge from the

region and advocacy for the transfer of good practice.
107
8.3
Advocacy Matrices
TABLE 8.1 RECOMMENDATIONS BY COUNTRY
Montenegro
Advocacy work for multi-year funding
Croatia
108
Serbia
TABLE 8.2 NATIONAL RECOMMENDATIONS THAT COULD HAVE

REGIONAL CHARACTER
Montenegro
Advocacy work for multi-year funding
Croatia
Serbia
Srbija
109
8
TABLE 8.3 REGIONAL RECOMMENDATIONS
1
national and regional level.

nivou.
2
A
3
4
5
6
7
110
9
List of institutions where in-depth interviews were undertaken:
Montenegro:
Croatia:
Serbia:
111
112

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Comparative Analysis

of the Role of Civil

Belgrade, November 2013.

CIP Katalogizacja u publikaciji

Belgrade, November 2013.

Bosnia and Herzegovina

Arbeiter-Samariter-Bund, Deutschland e.V.

Bosnia and Herzegovina

Centre for Social Work

Social Welfare Centre

Department for International Development (UK)

Federation of Bosnia and Herzegovina

Lesbian, Gay, Bisexual, Transgender

Civil Society Organisation

United Nations Development Programme

United Nations Childrens Fund

In FBiH, social protection is under

Bosnia and Herzegovina

family and veteran protection,

ANALYSIS OF THE LEGAL FRAMEWORK

he Constitution of Republika Srpska

provided for an individual, a

The Law on the Protection of Civil Victims of War

2.2.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK

Federation of Bosnia and Herzegovina

2.3.1 ANALYSIS OF THE LEGAL FRAMEWORK

2.3.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK

no. 1/03, 4/04, 19/07 and 2/08);

2.4.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK

Associations of Citizens in Social Protection

in 2011), Sarajevo: CPCD and TACSO, 2013.

2.6 Summary and Recommendations for Advocacy Work

Analysis of the Legal Framework

Analysis of the Institutional Framework

importance for local social protection

Associations of Citizens in Social Protection

and from foreign

TABLE 3.1 THE ALLOCATION OF FUNDS FROM GAMES

Share in the total

TABLE 3.2 THE ALLOCATION OF FUNDS FOR NGOS

Funds allocated for

TABLE 3.3 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO

Support for living in a family

TABLE 3.4 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO

A large number of non-governmental orprocess. There are no clear mechanisms

3.4 Summary and Recommendations for Advocacy Work

Recommendations for advocacy work:

Analysis of the Legal Framework

he Constitution of the Republic of Croatia

The Social Welfare Act

Analysis of the Institutional Framework

Associations of Citizens for Social Protection

TABLE 4.1 DATA ON APPROVED PROJECTS OF CITIZENS ASSOCIATIONS

TABLE 4.2 OVERVIEW OF AVAILABLE FUNDS FOR ASSOCIATIONS WITH

Promotion and protection of

Summary and Recommendations for Advocacy Work

ocial welfare system.

Role of the NGO sector.

Recommendations for advocacy work:

2. Advocacy work for the establishment of a mechanism for the permanent

3. Advocacy work for the deinstitutionalisation of the social welfare system.

Analysis of the Legal Framework

The Law on Social and Family Services