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Regional Solution Center

Change Request Form

LATAM Demand Management

Change Request Form


Purpose:
This Change Request form is meant to standardize the way changes requests are submitted to IS, and
defines the minimum information required to describe a demand of change to an IS applications/systems
across LATAM region.
Authorization of Change Requests:
Before submitting this form, please make sure that the request has been properly authorized. Please read
carefully the guidelines below for information about key principles, policies and mandatory rules applied to
the Change Management Process.
Submitting this Change Request form:
Once completed and authorized, please submit your request form to LATAM Demand Management team
at changerequest.latam@sanofi.com (creation of ticket will be requested by Demand Management
representatives on your behalf).

Change Management Process guidelines:


The following key principles, policies and mandatory rules apply to the Change Management Process:
General guidelines:
A ticket must be opened for all requests.
All changes must be validated and authorized by business areas through contact with
respective Business Process Owners (BPO).
The process is triggered only when an authorized person requests for a change.
Key Users are the focal point of end users to request for changes.
All changes will be recorded in a Change Management system for tracking and traceability.
All changes must be approved before implementation.
Cancelled or rejected changes will not be executed.
o If a change is cancelled it is mandatory to add a reason for the cancellation.
o If a change was cancelled or rejected in error, a new Change Request must be opened.
For Pre-approved changes:
A Change Advisor Board (CAB) will be responsible to analyze and pre-approve minimum risk
requests. These changes when requested- will be implemented without an extra approval
stage or business release.
For Emergency changes:
Only requests related to critical issues stopping core business services -such billing, closure
and expedition- will be considered as Emergency Changes
An ad-hoc Emergency CAB will analyze and approve the change as emergency.
These requests will be built, tested and implemented outside of business release schedules
and full documentation will be completed after guarantying the issue has been resolved.
For Normal changes:
All Normal changes will be classified based on an assessment of their risk and impact using
change classification criteria and will be assessed on technical possibilities.
Change requests will have to wait for availability on next scheduled business release to be
implemented.
Normal changes can be implemented outside of business release schedules only if they are

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Regional Solution Center

Change Request Form

LATAM Demand Management

confirmed as mandatory before a specific date (ex. Regulatory or legal changes with
deadline before next business release)

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Regional Solution Center

Change Request Form

LATAM Demand Management

CRF ID:
Click here to enter RFC ID.
(to be completed by Demand Management)

CHA2: Review and


Classify Change

CHA1: Initiate Change


R: Change Initiator

CHA3: Plan and


Dimension change

R: Change Manager
C: Change Coordinator

R: Change Coordinator
C: Change Initiator
C: Subject Matter Expert

CHA4: Approve and


Schedule Change
R: Change Advisor Board
(CAB)

The fields below must be completed by Change Initiator


Before submitting the form, please make sure that the request has been properly authorized by your Business Process Owner.
Once completed and authorized, please submitting this form to changerequest.latam@sanofi.com.

Contact Information
Date of submission:
Key User:

Roberto Salomone

Authorized person who initiates the change.

Requester:

Ricardo Ambrosio

Person who is at the origin of the request, if


different for Key User

Process Owner:

Roberto Salomone

Person who has the ultimate responsibility for


the performance of the process

Location:

Argentina
Merial
Argentina
Systems

Please follow the format:


Country/Company/Site/Department

Change Description
Change Source:
Change Type:

Business

IS Competence Center

Service Delivery

Enhancement

New Functionality

Maintenance

System/Module to be changed:

MM y SD

Summary:

Changes in the creation of the txt files.

(Incident/Problem)
(Resolution of Issues)

Please enter a short description or title for


the requested change.
36 - Interfases para
ZIP.docx

Associated Process:
Please inform the associated process
affected by the requested change.

Update into Manugistics. The generated files thru this transaction, are
imported into Manugistics.

Information is not correct in some files created thru this transaction.

Actual Situation:
Please describe the actual situation including
information about scenario and actual
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Change Request Form

LATAM Demand Management

solution or workaround to achieve the


desired result.

Accommodate the information in base the requirements.

Business Justification and


Benefits:
Please describe the reasons and added
value to business that justify the
implementation of the change

Consequences if not implemented

Wrong information.

Describe the possible business impacts or


consequences if the change is not
implemented

N/A

Affected Sites and Services:


List or describe the sites and services
affected by the change

Business impact:
Please identify the business impact related to
business continuity and user affectation

4 - Extensive/
Widespread

3 - High/
Large

2 - Moderate/
Limited

1 - Low/
Localized

Complete Loss of
Service

Limitation of
Service

Loss of
Functionality

Prolonged business Reduction of


productivity
unavailability
Partial service
User affectation:
disruption
Critical / Regional
affectation (most or User affectation:
High / Regional
all regional users
affectation (some
affected, all
users affected,
countries/entities
more than 3
affected)
countries or
entities)

Business urgency:
NOTE: The priority will be defined by Change
Management during Change assessment
based on Impact VS Urgency informed here.
CAB decision may also influence the final
priority

Reduction of
productivity
Loss of access to
functionalities
User affectation:
Significant (More
than 1 country,
more than 1
entity)

Limitation of
functionality

Critical

I cant move forward until this change is resolved.

High
Medium

Im fine for right now, but unless this change is resolved by the due
date, I wont be able to move forward.
Im fine for the right now, but this may impact my ability to move
forward in the near future.

Low

This change is not impacting my ability to move forward.

Type of Impact:

Legal
Regulatory
None of above

IMPORTANT: For all LEGAL or


REGULATORY, please attach evidences
together with this form (ex. associated law
with due date, audit point screenshot with
classification)

Date when change is required:


NOTE: After change assessment, Change
Committee (CAB) will use this date to
determine a schedule to implement the
change, which will be informed back to you.

Change Request Form Authorization


Process Owner

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Authorized

No business impact
No loss of
productivity
User affectation: Not
significant
affectation (focal
affectation,
Individual, local)

Date of

05.11.2015

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Change Request Form

LATAM Demand Management

Recommendation
:

authorization:

If printed, please get signature of Process Owner.


If not, please attach e-mail with Process Owner authorization.

Rf : xxxx-pppp-yy-zz-00x
QXXX-CM-XX-EN v1.0

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