Customer detail & data!

Feb 23, 2015

Please note.

EPQ-Care is the ICT vehicle that facilitates the Komtrax Plus data
being available to be presented / evaluated for customers and staff.
The screen shots from within the Komtrax Plus system in this
presentation are based on a respective Komatsu haul vehicle
(equipped with Komtrax Plus).

Komatsu Limited reserve the right to change or modify the

Komtrax Plus System and hence the subsequent screen content
and imagery without notice and any time.

Different machine models may / will contain different content and

detail with respect to the model variant.

EQP-CARE Overview
1. Working data of machines is sent via Orbcomm satellites.
Summary data is sent every 20 working hours.
2. When you conduct a manual download you can get detailed
data for each cycle. Ask your Komatsu DB for software and
cable for manual downloads.
Right picture displays
Komatsu Cable (VHMS / PLM)
Part # 799-608-3220A

Example Non-Komatsu
Serial Port to USB Cable
Make: ATEN USB Cable
(DB9 Serial Converter 35cm Cable)
Model # UC-232A

Serial Port /
USB Cable

Komatsu Cable

Note: Testing has found some (generally cheaper brand) USB conversion cables do not work.
(Caution: If you are downloading from an Electrical type haul unit; you may experience voltage spikes)

EQP-CARE

Access EQP-Care through the following link:

https://eqpcst.komatsu.co.jp/eqpc/init_mkmw.do

Contact you Komatsu DB for User ID and Password

- screen shots...
Fleet data
[Summary]

All the machines for that customer

Only machines with KomtraxPlus

Number of units displayed
on the screen

Fleet data
[Summary]

When health status font is displayed

as blue font, you can click on it at
any time to move to Individual
Machine Information

Clicking on the colour will display

the latest update

Fleet data
[Summary]

When KOMTRAX Plus records have not been sent from

KOMTRAX Plus and not updated for the latest 60 days,
The colour is shown by white such as: Green / Yellow / Red

Fleet data
[SMR]

Display
(1) Monthly operation hour
(2) Cumulative SMR

012345
123456
234567
345678
012345
123456
234567

When health status font is displayed

as blue font, you can click on it at
any time to move to Individual
Machine Information

Fleet data
[Faults]

Only the last fault is shown in detail:

date, SMR, code and description

Previous fault recording

occurrences by Month view

Fleet data
[Fuel]

Average (calculated) fuel consumption of last 12 months

The green colour bars are for simple visual comparison

Display
(1) Average Fuel Consumption per Month
(2) Cumulative Fuel Consumption

Fleet data
[Payload]

Average payload and cycles of last 6 months

The green colour bars are for simple visual comparison

Display
(1) Average Load per Month, and
(2) Number of Cycles per Month

Fleet data

[Operation conditions]
Duty Cycle is given in comparison to Komatsu fuel
consumption Specification & Handbook values
It is also possible to filter duty cycle info by colour

Use the check box to display the respective

Operation or Idle % numerical value

Operating vs Idle data is only for following (applicable) models:

Trucks; HD465, 605, 785, 985 &1500.
Dozers; D375A & 475A

Fleet data

[Operation conditions]
Explanation about idling time
Dump truck

LOADED
TRAVEL TIME

EMPTY
TRAVEL TIME

LOADING
STOP TIME

EMPTY
STOP TIME

LOADED
STOP TIME

DUMP
TIME

A
B

B = Total Duration time

A / B = Operating Ratio
(B A) / B = Idle Ratio
Note: Dumping time is not included in Komtrax Plus, EQP-CARE calculation.
When dumping time analysis is needed, please download payload data directly from PLM.

Individual machine details

[Machine Info]

A summary of trend signals that exceed

respective specification as applicable

A summary of Faults (if applicable)

The change button allows the user to change the unit

from this point within this screen. Once you change
the unit, all following tabs will be that respective unit.
Note: If you have had chosen an interval this will
remain when you change units.

Individual machine details

[SMR]

Monthly search functionality

Average of calculated working hours of last 6 months

A record of respective events e.g. manual download,

caution, abnormal trend etc

[Trend data 1]

Utilised for a print out copy of the screen.

The function is for each respective screen only.

Multi function search flexibility

If trend data displays Caution and Critical values; if they

are exceeded, please contact your Komatsu distributor.
Note: the values displayed are the highest & average
values from the 20 hour period.

Respective Warning, Caution &

Critical values are from KLTD

[Trend data 2]

[Trend data 3]
Critical trend can be observed like this case

[Trend data 4]

[Trend data 5]

[Trend data 6]

[Trend data 7]

Fuel consumption data is also available on a stand alone sheet i.e. Fuel tab

[Trend data 8]

[Trend data 9]

[Trend data 10]

[Trend data 11]

Maximum speed in the 20h period.
(It includes: Hauling, returning and also back to workshop, etc)

How many seconds in the 20h period

(i.e. 72,000 sec) that ECO mode was utilised.

Individual machine details

[Faults]

You can utilise 1 of 3 ways to look at faults

Last occurring fault

is displayed here

A click on the fault code will

reveal the duration of fault
and the timeline of the event.

The yellow highlight indicates

the actual monthly day / date

Individual machine details

[Faults]
Details of fault

Duration of the fault

The fault occurrence is visually

displayed within a 24 hour time
period.

Individual machine details

[Faults]
List screen

Fault history (csv data) can be downloaded to Excel

[Faults]

Downloaded csv data

Individual machine details

[Faults]
Summary View

Fault history (csv data) can be downloaded to Excel

[Faults Summary]

Downloaded csv data

Individual machine details

[Fuel consumption]

Multi function search flexibility

Colour limits in graph are respective to Specification

& App. Handbook fuel consumption and conditions

Individual machine details

The PLM system can store

up to 2,900 actual working cycles.

[Payload]

Filter for manual downloaded data only

Detailed cycle payload data can be viewed (i.e. you can drill down for more
detail) if manual download data is stored, this is indicated by Blue font.

Black font indicates daily summary data, this is via Satellite (i.e. Orbcomm).

Individual machine details

[Cycle Payload data]
Change scale as / if required

Cycle Payload data can be viewed in

histogram style if a manual download
from the truck has been conducted, and
the data then uploaded into EQP-CARE

Individual machine details

[Payload]

Payload data can be downloaded to Excel

Individual machine details

[Payload]
Downloaded Payload csv data
Total payload and operation summary can be obtained
Total payload from 05:47 till 15:15 on 07/01 2013 was 1315.9 tonne
Cycles from 05:47 till 15:15 on 07/01 2013 was 23 cycles

Average payload = 1315.6 / 23

= 57.2 tonne

Available data on Payload download

Payload data explantation

Note: Dumping time is not included

Loading

Loading

160m

Hauling

Loaded

Dumping

Returning

Empty

Loading

160m

Loading

Hauling

Dumping

Loaded

Returning

Empty

1. Stop:
Stop time is simply counted when "Shift lever is N or vehicle speed < 1km/h are kept more than 1 second."
-> So it is difficult to know why the vehicle is stopping ( cigarette time or talking or coffee with engine idling or waiting or etc.)
2. Loading: it is from start of loading till finish of 160m continuous run from loading area.
3. Loaded:
4. Empty:

it is from 160m run till finish of dumping at crusher.

it is from finish of dumping till start of loading.

Therefore, the meaning of each column is:

Loading stop: Inside loading area, after first loading, when shift lever is N or move slower
than 1km/h till moving 160m

Consult with your Komatsu DB

for changing the setting trigger
(if required).
The setting range is 0 ~ 255m.

Therefore, waiting for loader to load first load is not in this section.
If operator talks after loading complete, it is counted in this section.
Loaded stop: From 160m away from loading area and till dumping finish at crusher,
when shift lever is N or move slower than 1km/h till moving 160m
-> Stop during hauling on the road, stop at crossing or waiting at crusher to dump
or coffee or lunch break with loaded condition with engine idling, it count this section
Empty stop:

After emptying body at crusher till loader dumps first load in dump body,
when shift lever is N or move slower than 1km/h till moving 160m
-> If truck stops at crusher after finished dumping material, or stop at cross section or on the road
or coffee, lunch break with empty body with engine idling or waiting for the loader to load first bucket

Therefore, it is not possible to understand "stop" time as "waiting" time.

Speed limit on Payload meter

The default speed is set at 99.0 km/h. Consult with your Komatsu DB to
change the setting if required. The PLM system will count how many times
the unit runs faster than the set speed limit.
Note: This is not a speed limiting device for the truck itself

Speed limit on Payload meter

Vehicle ID:

You can put serial number (e.g. 123xxxx) or Fleet number (e.g. K01, K11) etc.

Open ID :

You can put operator number, loaded material number, etc

Completion Flag:

Additional explanation about Excess of Payload

100~105 105~110 110~115 115~120 120~125 125~130 130~

9

Overload
total

Actual
cycles

27

38

Actual respective singular occurrence

In this case, there are 11 loads
(i.e. 38 - 27) under 100% GVW

Available data on Payload download

Vehicle angle: Angle (deg) of the truck measured by the Payload sensor.
Note: It is not the slope angle of the road!

Individual machine details

[Operation conditions]

Colour indication in display are respective to Specification

& App. Handbook fuel consumption and conditions

Operation data is generated only for following (applicable) models:

Trucks; HD465, 605, 785, 985 &1500.
Dozers; D375A & 475A.

Loaders; WA600-6.

HX; PC1250-8.

Map data can be reviewed ONLY if manual

downloaded data is stored (not Orbcomm).
This data has to accumulate 200 hours
operation before graph population occurs.

Individual machine details

[Map 1]

Table Values

B
D
A
X
General Legend
Red Indicates abnormal operating area
White Indicates Normal Operation
Grey Indicates Protected area
(Not allowed by controller)

Zone Legend (for more info, also move to next slide)

Green, A & B: Calculation case is a Non-full stop and shifting from F to R or R to F.
- Transmission detects machine speed more than 4 km/h.
Blue, C & D:
Calculation case is neutral coasting.
- This abnormal operation may damage T/M component & reduce clutch /
disc life. If there are several counts in Red Zone, confirm operating
conditions, assess operators practices.
Red, X:
T/M shifting down in foot braking.

T/m Sift Change Map - Zone Legend (additional information)

A. From Forward (F1, F2) to reverse (R1, R2): the Controller checks the forward speed and if it is
too fast, it will not engage clutch and the unit must wait until the speed reduces <4km.
When the shift lever is in D range and is changed to reverse F2 F1 or F2 R2 happens.
B. From Reverse movement to Forward movement, clutch will engage quickly (for safety
in case reversing at an edge [ e.g. bench / cliff ] and if something happens and operator
wants to go Forward immediately to escape from the potential dangerous situation.)
C. Forward (F3 ~ F7) to N: it must be coasting motion (driving fast with shift in Neutral),
this is not good for lubrication. Engine RPM is too low (i.e. idling) and nor enough oil lubrication
is supplied to T/C T/M. Note: coasting in N also induces poor oil flow cooling i.e. when retarding.
D. From Neutral (engine low idling) to high speed engaging clutch. Controller will find the best shift
position and engage clutch. However, sudden engaging of clutch will reduce clutch life.

X. T/M shift down in foot braking keeps the shift until the vehicle stops, after that, T/M shift to F1 or F2
based upon shift lever position or shift to the adequate speed range in foot braking ON to OFF.
The purpose to hold the shift in foot braking is to reduce shift change shock, and reduce clutch
engagement numbers.

Individual machine details

[Map 1]

Display Selection

Map data can be reviewed ONLY if manual

downloaded data is stored (not Orbcomm).
This data has to accumulate 200 hours
operation before graph population occurs

one point
This is data accumulated from new
and up until the latest down load.

changing the origin point

The data point can be changed by
clicking on the respective displayed date.
Refer to the below examples and note
the respective highlighted dates.

For example: New 20th May 2013

Individual machine details

[Map 1]

Display Selection

Map data can be reviewed ONLY if manual

downloaded data is stored (not Orbcomm).
This data has to accumulate 200 hours
operation before graph population occurs

difference

changing the origin point

This is data accumulated between two

down load events i.e. the highlighted dates.

The respective data point can be changed

by clicking on the respective displayed date.
Refer to the example and note the
respective highlighted dates.

For example: 10th April ~ 20th May 2013

Individual machine details

[Map 2]

Map data can be reviewed ONLY if

manual download data are stored.

Individual machine details

[Engine ON/OFF]

Engine ON/OFF data can be reviewed ONLY if

manual downloaded data is stored (not Orbcomm).
This data has to accumulate 200 hours
operation before graph population occurs.

Rolling your mouse over

the point will display
respective information

Cautions are real time and sent by satellite

Daily SMR data

Information,
Communication
Technology