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ABSTRACT

Adi Ajeng Krissou, 07.1.1.13.0.036


Correlation between Job Satisfaction and Civil Public Servant
Performance at Local Public Hospital Bandung City.

Thesis, xiv pages, 104 pages.

This research entitles “Correlation between Job Satisfaction


and Civil Public Servant Performance at Local Public Hospital
Bandung City”. This research is aimed at finding out how is the
correlation between job satisfaction and personnel work performance
at Local Public Hospital Bandung City. The method that is used in
this study is the correlation research method with quantitative
approach, while the technique of data collection is by distribution of
questionnaires or surveys on 71 respondents, interview with the
respondents and the leadership of Local Public Hospital Bandung
City, literature study and direct observation.
From the result of Pearson Product Moment correlation
analysis, it reveals that the score is 0,4367 or 43,67%, mean there is a
positive correlation between job satisfaction and work performance,
these correlation categorized to be medium. Then based on the result
of coefficient of determination analysis, it is known that the
contribution of job satisfaction to performance is 19,07%. This means
job satisfaction give 19,07% contribution of performance
improvement. Then from the t test, it is known that there is a
significant correlation between job satisfactions and the performance
of Civil Servants at Local Public Hospital Bandung City.
Based on result of the research above, it can be summarized as
follows : The job satisfaction of Local Public Hospital Bandung City
personnel has poor level. While the work performance of Local
Public Hospital Bandung City personnel has good enough level.
Then, there is a positive and significant correlation between job
satisfy actions and work performance, and according to Sugiyono
( 2003:214) the correlation is categorized with "medium". Job
satisfaction contributed 19,07 % of performance improvement. Last,
the efforts to increase job satisfaction and work performance in Local
Public Hospital Bandung City not run as expected, this occurs
because of some inhibiting factors.
From the result of this research, it is also obtained information
of the interferences in order to increase job satisfaction and work

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performance of civil public servants in Local Public Hospital
Bandung City are distribution of incentives / allowances are still
perceived unfair for some officer; a lack of harmonious relations,
either among the officers and also officer with the leader; the leaders
not provide a guidance and supervision to the officer; difficult to do
promotions at the Local Public Hospital Bandung City; lack of ability
and expertise of officer in completing the task; the limited budget for
education and training; and many officers that is less discipline.
For that purpose the writer gives suggestions such as : in
evaluating the distribution of incentives/allowances, it should be
more involving all levels of officers, and considering the equality of
its; the leader of Local Public Hospital Bandung City need to create
a close working correlation between the leadership with employees
and should more often doing familiarity approach like routine
meetings outbound and recreation together with officer family; the
leaders need to observe the results of the work that already
completed by the officer and provide a direction to correct the results
before it submitted to the leader; the leaders should assessing the
reward and punishment system so the officers will always obey the
rules of work and also have good discipline; last, the permission and
opportunity for the officers to continue their education to a higher
level or follow training with their own expense should be increased
so the knowledge, ability, and skill of the officer can be further
improved.
Keywords: correlation, job satisfaction, work performance

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