STANDARD OPERATING PROCEDURES

FOR
INTERNAL & EXTERNAL COMMUNICATION

QUALITY PROCEDURE

COMMUNICATION
INTERNAL & EXTERNAL

Issue No. :
Issue Date :
Rev. No.
:

Owner: M R

01
December 15th 2009
00

Authorized by: C E

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STANDARD OPERATING PROCEDURES

FOR
INTERNAL & EXTERNAL COMMUNICATION

DISTRIBUTION LIST
Copy No.

Owner: M R

Issued to (Designation)

Authorized by: C E

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STANDARD OPERATING PROCEDURES

FOR
INTERNAL & EXTERNAL COMMUNICATION

AMENDMENT SHEET
Revision
No.
Date

Owner: M R

Issue No.

Page No

Authorized by: C E

Nature of
Amendment

Approved by

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STANDARD OPERATING PROCEDURES

FOR
INTERNAL & EXTERNAL COMMUNICATION

1. Purpose
The purpose of this procedure is to provide a system and
instructions, and to assign responsibilities for internal/ external
communication regarding quality management system.
2. Scope
This procedure applies to internal communication of:
Management System Policy
Operational Procedures
Performance of the System
Suggestions and feedback from personnel.
Laws Rules & Regulation.
I-Internal
II- External
3. Responsibilities
M.R is responsible for ensuring implementation of the internal/
external communication system and for coordinating related
activities.
4. Procedures
Communication Channels
The channels for internal/ external communication include:
Meetings
Training sessions
Posters/ Display Boards
Computer Network
Suggestion forms
Internal Office Memos
Letters.
Telephone
Fax
E-mail
Step I.

Owner: M R

Communication of Management System Policy

Management System Policy is documented in the
System Manual and is internally communicated to the
employees through poster displays and orientation
sessions. Management System Policy is a controlled
document and any revisions of the policy is
communicated through document change request form.

Authorized by: C E

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STANDARD OPERATING PROCEDURES

FOR
INTERNAL & EXTERNAL COMMUNICATION

Step II.

Communication of System Procedures

System Procedures are controlled documents and
latest issues of procedures are communicated to all
persons in controlled distribution list. The system
procedures are communicated through training sessions.
The System Procedures may also be computerized and
made available on internal computer network.

Step III.

Communication of Management System Performance

Performance of Management System is reported in
Management System Audit report. This report is
presented in the management review meetings. In
addition, the status of CPAR's is also Presented by the
MR in the management review meeting.
Product quality trends are represented statistically and
displayed on the notice boards.
If any interested party wants to give suggestion and view
about Management System, his suggestion and view will
be sent to Chief Executive to review.
If any interested party is affected from the Company Ltd.
activity or process, his complaint would be sent to MR,
he will raise a CPA form for its remedial action.
For improvement in performance, MR will communicate
to all relevant external agencies and its records will be
maintained in communication file.

Step IV.

Suggestions & Feedback from Personnel

Personnel at all levels are encouraged to report
problems related to Management System, and offer
suggestions on how to improve performance. They may
communicate these problems or suggestion to their
concerned departmental heads through suggestion forms.
RELATED DOCUMENTS
Procedure for Control of Documents and
Records
Procedure for Improvement
Inter Office Memo
Letters record.

Owner: M R

Authorized by: C E

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