CW GOVERNMENT TRAVEL, INC.

ESTABLISHMENT AND MANAGEMENT OF

eTRAVEL SERVICES
FOR

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

RESPONSE TO SOLICITATION NUMBER FBGT-CD-030001-N

JUNE 13, 2003

ROUND 2

VOLUME 1 – TECHNICAL APPROACH

THIS PROPOSAL INCLUDES DATA THAT MAY NOT BE DUPLICATED, USED, OR DISCLOSED OUTSIDE OF THE GENERAL SERVICES
ADMINISTRATION (GSA) – IN WHOLE OR IN PART – FOR ANY PURPOSE OTHER THAN TO EVALUATE THIS PROPOSAL. IF,

HOWEVER, A CONTRACT IS AWARDED TO THIS OFFEROR AS A RESULT OF – OR IN CONNECTION WITH – THE SUBMISSION OF SUCH

DATA, GSA WILL HAVE THE RIGHT TO DUPLICATE, USE, OR DISCLOSE THE DATA TO THE EXTENT PROVIDED IN THE RESULTING
CONTRACT. THIS RESTRICTION DOES NOT LIMIT GSA’S RIGHT TO USE INFORMATION CONTAINED IN THE DATA IF IT IS OBTAINED

FROM ANOTHER SOURCE WITHOUT RESTRICTION. THE DATA SUBJECT TO THIS RESTRICTION ARE CONTAINED IN ALL SHEETS OF
THE PROPOSAL.
 eTravel Services
Volume 1 – Technical Approach

TABLE OF CONTENTS

Amendments to SF 1449 ............................................................................................................................................................vi

1.0 Technical Approach - Narrative ............................................................................................................................................1
1.1 Voluntary Product Accessibility Templates ......................................................................................................................2
1.2 Final CONOPS/Use Cases.................................................................................................................................................2
1.2.1 Types of Travel...........................................................................................................................................................3
1.2.1.1 Business ...............................................................................................................................................................3
1.2.1.2 Non-Federally sponsored travel...........................................................................................................................3
1.2.1.3 Other - Leisure.....................................................................................................................................................3
1.2.2 eTS Services ...............................................................................................................................................................3
1.2.3 Basic Capabilities & Characteristics...........................................................................................................................4
1.2.4 Technology Capabilities & Characteristics ................................................................................................................5
1.2.4.1 Federal Enterprise Architecture ...........................................................................................................................5
1.2.4.2 Portal Functionality .............................................................................................................................................5
1.2.4.3 Operating Platform ..............................................................................................................................................5
1.2.4.4 Browser Technology............................................................................................................................................5
1.2.4.5 Architecture .........................................................................................................................................................5
1.2.4.6 Data Exchange .....................................................................................................................................................6
1.2.5 Policy Knowledge and Compliance............................................................................................................................6
1.2.5.1 Federal Travel Regulations and Other Applicable Regulations...........................................................................6
1.2.5.2 Foreign Service TDY Travel (and other) -6 FAM Volume 100 Regulations ......................................................6
1.2.5.3 Accessibility Standards of 36 CFR 1194 .............................................................................................................6
1.2.5.4 JFMIP Travel System Mandatory Requirements.................................................................................................6
1.2.6 User Roles...................................................................................................................................................................7
1.2.6.1 Mandatory Requirements.....................................................................................................................................7
1.2.6.2 Objectives ............................................................................................................................................................8
1.2.7 Use Cases..................................................................................................................................................................13
1.2.8 Use Case Documentation..........................................................................................................................................14
1.2.8.1 Use Case - Manage Traveler Profile..................................................................................................................14
1.2.8.2 Use Case - Request Travel Authorization..........................................................................................................15
1.2.8.3 Use Case - Book Reservations...........................................................................................................................16
1.2.8.4 Use Case - View Itinerary..................................................................................................................................17
1.2.8.5 Use Case - Process Travel Authorization ..........................................................................................................17
1.2.8.6 Use Case - Request Reimbursement ..................................................................................................................18
1.2.8.7 Use Case - Process Reimbursement Authorization............................................................................................19
1.2.8.8 Use Case - Maintain Customer Settings ............................................................................................................27
1.2.8.9 Use Case - Maintain User Accounts ..................................................................................................................28

Integrating
Solutions with Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Service Solicitation Number FBGT-CD-030001-N
Round 2, Volume 1, Page ii
 eTravel Services
Volume 1 – Technical Approach

1.3 Performance Based Work Statement (PBWS)/Work Breakdown Structure ...................................................................29

1.3.1 Work Breakdown Structure ......................................................................................................................................29
1.3.2 Performance Measures..............................................................................................................................................29
1.4 Security Approach ...........................................................................................................................................................34
1.4.1 General - Security Architecture ................................................................................................................................34
1.4.2 eAuthentication.........................................................................................................................................................37
1.4.3 PKI and Digital Signature.........................................................................................................................................41
1.4.4 Web Browser Security..............................................................................................................................................42
1.4.5 Data Security ............................................................................................................................................................42
1.4.6 Personnel and Physical Security ...............................................................................................................................43
1.4.7 Supplemental Security Services................................................................................................................................44
1.4.8 Government Access ..................................................................................................................................................44
1.4.9 Subcontractor Security..............................................................................................................................................44
1.4.10 Security Management, Plan, Process, Certification Process...................................................................................44
1.5 Data Management Approach ...........................................................................................................................................47
1.5.1 Data Exchange ..........................................................................................................................................................47
1.5.2 Integration Support ...................................................................................................................................................49
1.5.2.1 Data Integration - Standard Inputs and Outputs ................................................................................................50
1.5.3 Information Management - Reporting ......................................................................................................................53
1.5.3.1 Custom Reports .................................................................................................................................................54
1.5.4 Information Management - Data Warehouse............................................................................................................55
1.5.5 Information Management - Business Intelligence ....................................................................................................56
1.5.6 Record Retention & Archiving .................................................................................................................................59
Appendix A - Work Breakdown Structure ................................................................................................................................61
A.1 eTS Functional Work Breakdown Structure ...................................................................................................................61
A.2 eTS Post Contract Award Work Breakdown Structure ..................................................................................................63
A.2 1 General Approach ....................................................................................................................................................63
A.2.2 Assumptions.............................................................................................................................................................65
A.2.3 eTS MS Project Gantt Chart ....................................................................................................................................66
Appendix B - Performance Based Work Statement (PBWS)....................................................................................................68
B.1 Program Management .....................................................................................................................................................68
B.2. Travel Authorization and Voucher System (TAVS)......................................................................................................68
B.2.1 System Administration.............................................................................................................................................68
B.2.2. User Roles, Permissions, Access ............................................................................................................................69
B.2.3 Traveler Profiles.......................................................................................................................................................69
B.2.4. Workflow, Routings, Notifications, System Messages...........................................................................................70
B.2.4.1 Routings ............................................................................................................................................................70
B.2.4.2 Workflow ..........................................................................................................................................................70

Integrating
Solutions with Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Service Solicitation Number FBGT-CD-030001-N
Round 2, Volume 1, Page iii
 eTravel Services
Volume 1 – Technical Approach

B.2.4.3 Notifications......................................................................................................................................................70
B.2.4.4 System Messages ..............................................................................................................................................70
B.2.5 Travel Planning and Authorization ..........................................................................................................................70
B.2.5.1 Travel Types .....................................................................................................................................................70
B.2.5.2 Travel Authorization .........................................................................................................................................70
B.2.5.3 Travel Advance .................................................................................................................................................71
B.2.6 Travel Voucher ............................................................................................................................................................72
B.2.6.1 Local Travel Vouchers......................................................................................................................................73
B.2.6.2 Travel Receipts .................................................................................................................................................74
B.2.6.3 Financial Accounting ........................................................................................................................................74
B.3 Reservations/Fulfillment .................................................................................................................................................75
B.3.1 Self-Service Online Booking ...................................................................................................................................75
B.3.2 Non Self Service ......................................................................................................................................................77
B.3.3 Fulfillment/Ticket Delivery......................................................................................................................................79
B.4 Deployment.....................................................................................................................................................................80
B.4.1 Implementation ........................................................................................................................................................80
B.4.1.1 Implementation Support Services .....................................................................................................................80
B. 4.1.2 Implementation Team ......................................................................................................................................81
B.4.1.3 Kickoff/Planning Meetings ...............................................................................................................................82
B.4.1.4 Data Exchange Processes..................................................................................................................................82
B.4.1.5 Establishment of Billing Procedures .................................................................................................................82
B.4.1.6 Training Needs Assessment ..............................................................................................................................82
B.4.1.7 Dedicated Support Teams .................................................................................................................................83
B.4.1.8 Integration Agreements.....................................................................................................................................84
B.4.1.9 Dedicated Rollout Support................................................................................................................................84
B.4.1.10 eTS Implementation Report ............................................................................................................................85
B.4.1.11 Meeting and Exceeding the Objectives...........................................................................................................85
B.4.2 Customer Support ....................................................................................................................................................85
B.4.3 Training....................................................................................................................................................................85
B.4.3.1 User Role eTS Training ....................................................................................................................................86
B.4.3.2 Online Computer-based Training......................................................................................................................86
B.4.3.3 Instructor-led and Train-the-Trainer .................................................................................................................86
B.4.3.4 Realistic Experience Training ...........................................................................................................................87
B.4.3.5 Travel and Administrator Functions Training...................................................................................................87
B.4.3.6 Business Intelligence, Data Warehouse, and Reporting Capabilities Training.................................................87
B.4.3.7 Supplemental Training Services........................................................................................................................88
B.5 eTS Application Hosting.................................................................................................................................................88
B.5.1 eTravel Portal...........................................................................................................................................................90

Integrating
Solutions with Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Service Solicitation Number FBGT-CD-030001-N
Round 2, Volume 1, Page iv
 eTravel Services
Volume 1 – Technical Approach

B.5.2 eAuthentication ........................................................................................................................................................90

B.5.3 Web Browser/Client Platform..................................................................................................................................90
B.5.4 User Accessibility ....................................................................................................................................................91
B.5.5 Data Architecture .....................................................................................................................................................91
B.5.6 Application Architecture..........................................................................................................................................91
B.5.7 Technology Architecture..........................................................................................................................................97
Full Operating Architecture .........................................................................................................................................101
B.6 Security Approach ........................................................................................................................................................103
B.7 Data Management Approach.........................................................................................................................................103
Appendix C - Voluntary Product Accessibility Templates......................................................................................................104
Appendix D - Traceability Matrix ...........................................................................................................................................116
Appendix E - eTS Objectives to be Demonstrated ..................................................................................................................160
Appendix F - eTS Objectives to be Demonstrated Attachment 16B .......................................................................................186

Integrating
Solutions with Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Service Solicitation Number FBGT-CD-030001-N
Round 2, Volume 1, Page v
 eTravel Services
Volume 1 – Technical Approach

AMENDMENTS TO SF 1449

Carlson hereby acknowledges receipt of all Amendments and Questions and Answers regarding this Solicitation. This
includes those included in:
¾ Amendment 5
¾ Amendment 6
¾ Amendment 7
¾ Amendment 8

Integrating
Solutions with Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Service Solicitation Number FBGT-CD-030001-N
Round 2, Volume 1, Page vi
 OMB Approval 2700-0042

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1 27

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

005
6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

GSA/FSS/FBGT
Mail Stop 1AA
2011 Crystal Drive, One Crystal Park, Room 911
Arlington, VA 22202
8. NAME AND ADDRESS OF CONTRACTOR (No. Street, county, State and ZIP: Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

CW Government Travel, Inc. FBGT-CD-030001-N

1777 N.E. Loop 410 X 9B. DATED (SEE ITEM 11)

Suite 702B 05/21/2003

San Antonio, Texas 78217 10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning one (1) copy of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate
letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE
DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this
amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this
amendment, and is received prior to the opening hour and date specified.
12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.
A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN
ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).
C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _2_ copies to the issuing office.
14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Changes to the RFP are stated on Pages 2 – 27

Except at provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.
15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Pablo P. Framiñan, Director of Business Development Carl J. DeBernard, Jr., Contracting Officer
15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

________________________________________________ June 12, 2003 BY _____________________________________________

(Signature of person authorized to sign) (Signature of Contracting Officer)
NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)
PREVIOUS EDITION UNUSABLE Computer Generated Prescribed by GSA

Round 2, Volume 1, Page vii

 OMB Approval 2700-0042

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1 5

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

006 06/05/03
6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

GSA/FSS/FBGT
Mail Stop 1AA
2011 Crystal Drive, One Crystal Park, Room 911
Arlington, VA 22202
8. NAME AND ADDRESS OF CONTRACTOR (No. Street, county, State and ZIP: Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

CW Government Travel, Inc. FBGT-CD-030001-N

1777 N.E. Loop 410 X 9B. DATED (SEE ITEM 11)

Suite 702B 02/26/03

San Antonio, Texas 78217 10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning one (1) copy of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate
letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE
DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this
amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this
amendment, and is received prior to the opening hour and date specified.
12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.
A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN
ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).
C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _2_ copies to the issuing office.
14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Changes to the RFP are stated on Page 2.

Except at provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.
15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)
Carl J. DeBernard, Jr.
Pablo P. Framiñan, Director of Business Development Contracting Officer
15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

________________________________________________ June 12, 2003 BY _____________________________________________

(Signature of person authorized to sign) (Signature of Contracting Officer)
NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)
PREVIOUS EDITION UNUSABLE Computer Generated Prescribed by GSA

Round 2, Volume 1, Page viii

 OMB Approval 2700-0042

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1 4

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

007 06/10/03
6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

GSA/FSS/FBGT
Mail Stop 1AA
2011 Crystal Drive, One Crystal Park, Room 911
Arlington, VA 22202
8. NAME AND ADDRESS OF CONTRACTOR (No. Street, county, State and ZIP: Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

CW Government Travel, Inc. FBGT-CD-030001-N

1777 N.E. Loop 410 X 9B. DATED (SEE ITEM 11)

Suite 702B 02/26/03

San Antonio, Texas 78217 10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning one (1) copy of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate
letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE
DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this
amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this
amendment, and is received prior to the opening hour and date specified.
12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.
A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN
ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).
C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _2_ copies to the issuing office.
14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Changes to the RFP are stated on Page 2.

Except at provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.
15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)
Carl J. DeBernard, Jr.
Pablo P. Framiñan, Director of Business Development Contracting Officer
15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

________________________________________________ June 12, 2003 BY _____________________________________________

(Signature of person authorized to sign) (Signature of Contracting Officer)
NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)
PREVIOUS EDITION UNUSABLE Computer Generated Prescribed by GSA

Round 2, Volume 1, Page ix

 OMB Approval 2700-0042

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1 2

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

008 06/11/03
6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

GSA/FSS/FBGT
Mail Stop 1AA
2011 Crystal Drive, One Crystal Park, Room 911
Arlington, VA 22202
8. NAME AND ADDRESS OF CONTRACTOR (No. Street, county, State and ZIP: Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

CW Government Travel, Inc. FBGT-CD-030001-N

1777 N.E. Loop 410 X 9B. DATED (SEE ITEM 11)

Suite 702B 02/26/03

San Antonio, Texas 78217 10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning one (1) copy of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate
letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE
DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this
amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this
amendment, and is received prior to the opening hour and date specified.
12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.
A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN
ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).
C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _2_ copies to the issuing office.
14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Changes to the RFP are stated on Page 2.

Except at provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.
15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)
Carl J. DeBernard, Jr.
Pablo P. Framiñan, Director of Business Development Contracting Officer
15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

________________________________________________ June 12, 2003 BY _____________________________________________

(Signature of person authorized to sign) (Signature of Contracting Officer)
NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)
PREVIOUS EDITION UNUSABLE Computer Generated Prescribed by GSA

Round 2, Volume 1, Page x