RESIDENTIAL

GATEWAY
Model TG784n

version 2011

USER MANUAL

CONTENTS
TECHINICAL SPECIFICATIONS

HARDWARE SETUP

LED BEHAVIOR

INSTALLATION REQUIREMENTS

EASY SETUP

MANUAL SETUP

11

WIRELESS CONFIGURATION

13

PORT FORWARDING CONFIGURATION

15

USB FILE SHARING

16

USB PRINTER SHARING

20

TROUBLESHOOTING

23

RESET TO FACTORY DEFAULT

24

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TECHNICAL SPECIFICATIONS
Hardware Specifications
Interfaces WAN

Interfaces LAN

Extras

Dimensions (h x d x w)
AC Voltage
Temparature
Humidity

RJ11 DSL line port

1 FXO POTS port (optional)
Ethernet WAN 10/100 Base-T
4-port autosensing 10/100 Base-T
auto-MDI/MDI-X Ethernet switch
2 FXS POTS ports
2 USB 2.0 masters
Wi-Fi IEEE 802.11b/g/n on board
Reset button
WPS button
Dual memory bank for TR-069
Remote upgrade
41 x 167 x 223 mm (1.6 x 6.6 x 8.8 in.)
100-240 VAC (switched mode power supply)
0 - 40 C (32 - 104 F)
20% to 80%

Management

User Friendly GUI via HTTP and HTTPS

GUI-embedded Easy Setup wizard
On demand Remote GUI assistence (helpdesk)
Web-browsing Intercept (install/diagnostics)
PC (wireless) Technicolor Gateway Setup Wizard
TR-069 CPE WAN Management Protocol
TR-104 Voice Service Provisioning
TR-098 Internet Gateway Device Management
TR-111 Home Network Device Management
TR-104 Storage Service Provisioning
TR-064 LAN Side Configuration
Zero-Touch Auto-Provisioning

Services
Printer sharing
Content sharing

Samba + NTFS (optional) File Server

UPnP Media Server
DLNA DMS
Metadata support

Remote HDD file access

USB 3G dongle support
Dynamic DNS
Open architecture for 3rd party application development

Firewall Security

Stateful Packet Inspection Firewall (SPIF)

Customizable firewall security levels
Intrusion detection and prevention (DoS, SYN Flood, Ping of Death, Fraggle, LAND, teardrop, etc.)
Website URL and Content-based filtering
DMZ

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Wireless Performance and Security

Wi-Fi IEEE 802.11b/g/n access point

Wi-Fi CERTIFIED
WPA-Personal/WPA2-Personal, WEP
Wi-Fi Multimedia (WMM)
Wi-Fi Protected Setup (WPS)
Up to 4 vitual SSID APs support
Security and service segregation per SSID
Dynamic rates switching for optimal wireless rates
Manual/auto radio channel support

HARDWARE SETUP

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LED BEHAVIOR
Power LED
Colour

State

Description

Green

Solid on

Power on, normal operation

Red

Solid on

Power on, self-test failed, indicating device malfunction

Orange

Blinking

Bootloader active (during upgrade)

Off

Power off

Ethernet LED
Colour

State

Description

Green

Solid on

Ethernet connection, no activity

Blinking

Ethernet activity

Off

No Ethernet connection

Wireless LED
Colour

State

Description

Green

Solid on

No wireless activity, WPA(2) encryption

Blinking

Wireless activity, WPA(2) encryption

Solid on

No wireless activity, WEP encryption

Blinking

Wirless activity, WEP encryption

Solid on

No wireless activity, no security

Blinking

Wireless activity, no security

Toggling

Wireless client registration phase

Orange

Red

Red/green
Off

WLAN disabled

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Phone LED
Colour

State

Description

Green

Solid on

VoIP service up

Blinking

VoIP activity

Off

VoIP service down

Broadband LED
Colour

State

Description

Green

Solid on

DSL line synchronised

Blinking

Pending DSL line synchronisation

Off

No DSL line

Internet LED
Colour

State

Description

Green

Solid on

Internet connectivity, no activity

Blinking

Internet activity

Solid on

Internet connection setup failed

Red
Off

No Internet connection

WPS Button LED

Colour

State

Description

Green

Solid on

Client successfully registered via WPS

Orange

Blinking

WPS registration ongoing

Red

Blinking

Error occured

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INSTALLATION REQUIREMENTS
Requirements
Your computer must run one of the following operating systems:

Microsoft Window 7 or higher

Microsoft Window 7 x 64 or higher

Microsoft Window Vista (SP1) or higher

Microsoft Window Vista x 64 (SP1) or higher

Microsoft Window XP SP2 or higher

Microsoft Window XP x 64 SP1 or higher

Microsoft Window 2000 SP4

Mac OS X 10.4 (Tiger)

Mac OS X 10.5 (Leopard)

EASY SETUP
Proceed as follows:
1. Connect the TG784n to your broadband service.
2. Power on the TG784n.
3. Connect your computer to the TG784n.
4. Launch your Internet Browser.

**Note:
If the TG784n welcome page does not appear
automatically on the browser, key in the following
URL in your Internet browser, http://dsldevice.lan or,
192.168.1.254

5. Your Internet Browser will automatically redirect to TG784n welcome page. (ref. **Note)
6. Click on Setup my Residential Gateway.

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7. Easy Setup will appear, click Next to proceed.

8. Service Selection will appear, select your desired service and click Next.

*Note:
HSI(GPON) - Internet with No VoIP
HSI(GPON) & VoIP - Internet with VoIP
HIS(GPON), VoIP & IP Cam - Internet with VoIP
and Static IP for Camera service.

9. Input your Internet Account User Name and Password, click Next to proceed.

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10. Input your Voice Account Telephone Number, User Name and Password. Click Next to proceed.

11. If you wish to change TG784n Access Control, please input new User Name and Password. Click Next to proceed.

Note:
TG784n is configured with 2 level access:
1. User mode
default user name: MaxisBB
password: (blank)
2. Administrator mode
default user name: Administrator
password: (modem access Key)

12. Verify your configuration and click Start to apply.

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13. Please wait for the wizard to complete the configuration.

14. Done! You have successfully setup TG784n. Click Finish to close the wizard.

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MANUAL SETUP
Proceed as follows:
1. Open your web browser.
2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254)
3. The TG784n GUI appears.

4. Click on the eInternet to configure your user name and password.

5. Enter your Username and Password and click Connect.

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6. To configure your VoIP settings, click on Toolbox.

7. In Toolbox click on Telephony.

8. In Telephony click on Configure.

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9. Input your VoIP account details and click Apply.

*Note:
SIP URI: same details as username.
Display name: same details as username.
Abbreviated number: leave it blank.
Port: Select All to configure for both port FXS1 and FXS2.
Otherwise select which port you would like to assign.

WIRELESS CONFIGURATION
Wireless connection
If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless client
adapter for each computer you want to connect wirelessly.
Before you can connect a computer to your wireless network you need to know the wireless settings that are
currently used by the TG784n:
The Network Name (SSID)
The wireless key
TG784n default SSID and Wireless key is printed at the bottom panel of the Gateway.

To change TG784n wireless settings:

1. Open your web browser.
2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254)
3. The TG784n GUI appears. Then click on Home Network.

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4. In Home Network click on WLAN.

5. In WLAN click on Configure.

6. Modify your desired settings and click Apply.

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PORT FORWARDING CONFIGURATION

To change TG784n Port Forwarding settings:
1. Open your web browser.
2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254)
3. The TG784n GUI appears. And click on Toolbox.

4. In Toolbox click on Game & Application Sharing.

5. In Game & Application Sharing click on Configure.

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6. Select your application and device. Click Add and incoming request for the selected service will now be directed
to the selected device. The TG784n will also configure the its firewall to allow this service.

USB FILE SHARING

Requirements
Your USB storage device must be formatted as FAT32.

Connecting your USB storage device to the Residential Gateway

Proceed as follows:
1. Plug your USB memory stick or external hard disk in (one of) the USB master port(s) of your TG784n.

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Using the Network File Server

Procedure
1. Open your web browser.
2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254)
3. The TG784n GUI appears. And click on Toolbox.

4. On the Toolbox menu, click Content Sharing.

5. On Content Sharing, click on Configure.

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6. Under Network File Server (Windows Networking, click Server Enabled).

7. Click Apply.
8. All users connected to the TG784n can now connect to your USB storage device

*Note:
Server Name:
You will use this name to access the USB storage.
If you leave this field empty you can only access
your USB storage device by entering the IP address
(by default: 192.168.1.253)

Accessing the shared content on Windows

Proceed as follows:
1. Open Windows Explorer.
2. In the address bar type two backslashes followed by the name that you entered in the Server Name box
(in our example: \\Thomson).

If you did not provide a server name, type \\192.168.1.253.

3. All storage devices that are attached to your Residential Gateway are listed as folders.

If the storage device has multiple partitions an index number will be added at the end
(for example: Disk_a1 and Disk_a2).
If the partition is a managed partition, the Media and Shared folders will be displayed instead.

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Accessing the shared content on Mac

Proceed as follows:
1. On the Go menu, click Connect To Server.
2. The Connect To server window appears.
3. In the Server Address box, type smb://<servername>, where <server name> is the Server Name you assigned to
your USB storage device. So in our example we will type smb://Thomson.

If you did provide a server name, type smb://192.168.1.253

4. The SMB Mount window appears.

Select the shared folder you want to mount and click OK.
5. The SMB/CIFS Filesystem Authentication window appears. You do not need to authenticate, click OK.
6. Your USB storage device is not mounted and is displayed on your deskop.

Unmounting your USB storage device

Proceed as follows:
1. Browse to the Residential Gateway GUI.
2. On the Toolbox menu, click Content Sharing.
3. In the Navigation bar, click Configure.
4 Click Unmount.
5. Unplug your USB storage device from the ResidentialGateway.

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USB PRINTER SHARING

Printing Sharing
* Pre-requisite before the print server.
1. Connect the USB printer to the TG784n USB port.
2. You have the printer software loaded on the PC (OS 2K/XP/Vista and OS X).
3. The printing format used is RAW.

Open Printer and Faxes and click on Add a printer

Select Local printer and untick UPNP printer

Select create a new port and select

Click Next

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Add printer IP address as 192.168.1.253

Select custom and click on settings

Select Protocol as: LPR

Insert Queue Name as: printer
TICK  LPR Rate Counting Enabled

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Select your printer or use the Printer Installation

CD to reinstall the printer driver

Select as default printer

Select Do not share the printer

Click yes to print test print

Click Finish

Finish! Your printer sharing is completed

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TROUBLESHOOTING
None of the lights light up (Residential Gateway does not work)
Make sure that
The Residential Gateway is plugged into a power socket outlet.
You are using the corect power supply for your Residential Gateway device.

The power requirements for your Residential Gateway are clearly indicated on the identification
label of the Residential Gateway. Only use the power adaptor supplied with your Residential
Gateway.

The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

The Broadband LED does not light up

Make sure that:
Ethernet Cable to WAN port is connected.
ONT is turned on.

The LED does not light up

Make sure that your user name and password are correct.
Proceed as follows:
1. Browse to the Residential Gateway GUI.
2. On the Broadband menu, click Internet Services.
3. Under Internet, click View More.
4. Check your user name.
5. Re-enter your password.
6. Click Connect.

Ethernet LED does not light up

Make sure that:
The Ethernet cable is securely connected to the Ethernet port on your Residential Gateway and your computer.
You are using the correct cable type for your Ethernet equitment, that is UTP CAT5 with RJ-45 connectors.

No Wireless Connectivity
Try the following:
Change the wireless channel.
Make sure that the wireless client is configured for the correct wireless settings (Network Name, security
settings).
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the
Residential Gateway or directing the Residential Gateways antenna(s) for optimal performance.
Make sure that the wireless client adapter is enabled (message like radio on).

Poor Wireless Connectivity or Range

Try the following:
Change the wireless channel.
Check the signal strength, indicated by the wireless client manager. If the signal is low, try place the Residential
Gateway or to direct the Residential Gateways antenna(s) for optimal performance.
Use WPA(2)-PSK as encryption.

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Change the wireless channel

Proceed as follows:
1. Browse to the Residential Gateway GUI.
2. On the left menu click Home Network.
3. Under Wireless, click your access point.

Your access point will be listed in the following format: WLAN: <Network Nme> (<Actual speed>).
For example, WLAN: Thomson83C7C7 (54Mbps).

4.
5.
6.
7.

The Wireless Access Point page appears.

In the Navigation bar, click Configure.
Under Configuration, select the channel of your choice in the Channel Selection list.
Click Apply.

Calling over VoIP

If you have problems calling via VoIP, check whether:
Your phone is corectly connected to the Residential Gateway.
Your phone is working on the traditional telephone network (PSTN):

Connect your phone directly to the telephone wall outlet.

Try to make a phone call.
Your phone number, user name and password are configure correctly.
The registers and proxy servers IP address and port number are configure correctly.
The Power, Broadband/DSL and Voice LEDs are on.

RESET TO FACTORY DEFAULT

Resetting your Residential Gateway
If at some point you can no longer connect to the Residential Gateway or you want to make a fresh install,
it may be useful to perform a reset to factory defaults.

Warning
A reset to factory defaults settings deletes all configuration changes you made. Therefore, after the reset, a
reconfiguration of your Residential Gateway will be needed.
Also your wireless clients will have to be re-associated.

Method
You can also choose between:
Resetting the Residential Gateway via the Residential Gateway GUI.
Reset the Residential Gateway via the Reset button.

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Resetting the Residential Gateway via the Residential Gateway GUI

Proceed as follows:
1. Browse to the Residential Gateway GUI.
2. On the Residential Gateway menu, click Configuration.
3. In the Pick a task list, click Reset my Residential Gateway.
4. The Residential Gateway restores the initial configuration and restarts.
5. The Residential Gateway returns to the Residential Gateway home page (unless the IP address of your computer
is not in the same subnet as the default IP address of the Residential Gateway, being 192.168.1.254)

Reset the REsidential Gateway via the Reset button

Proceed as follows:
1. Make sure the REsidential Gateway is turned on.
2. Push the Reset button until the Power LED lights red - this will take about 7 seconds.

3. Release the Reset button.

4. The Residential Gateway restarts.

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