Outsourcing Services Ltd is an ISO 9001 certified 12-year-old organization, having

over 3000 professionals across 146 locations in India. RT's competencies lie in
providing technical support (onsite and online) to IT Giants to (HP) Hewlett
Packard.
From October 2006

Till date

Working as Sr. Coordinator & having professional experience in Coordination.

Reporting to: - Manager - Servicing

ROLES & RESPONSIBILITIES
Handling day to day general queries logged by HP Customers
Co-coordinating with the Project Team and Engineers to get the problem resolved to the
satisfaction of the customer.
Sending the Up time report to the respective managers & client
Answering mails and making reports of referral cases & Escalations. ? Making all reports
related to customer care (feedback/satisfaction).
Coordination with management in regard for the status of escalations weekly, monthly,
quarterly and annually
Taking feedback from customer on services, making quarterly report & submitting the same
to concerned Authorities.
When required structuring right service engineer in coordination with Service Manager.
& Coordinating & getting follow up from the service engineers regarding pending issues.
M/s. Acumen Measurement & Consultancy Pvt. Ltd. Acumen Measurements & Consultancy
Pvt. Ltd. (Calibration division) is an independent calibration laboratory
established in 2000 providing calibration of a wide range of Mechanical, Electrotechnical, Electronics, Audio-video and Process control instruments.
From February 2005 to
September 2006
Worked as a Marketing Coordinator & having coordination with Sales Team
Reporting to :- Manager Marketing
Reportees: - Leading a team of 5 Marketing Executives & 2 Service Engineers
ROLE AND RESPONSIBILITIES:
Coordination with various customer regarding orders
Having tie-ups with customer regarding due payments
Arrangements for sales meet with Marketing Manager
Responsible for preparation of all sales team expenses & accounts.
Arrangement for ticketing / hotel bookings
Monitoring the emails
Responsible for all correspondence
Ensuring presence / absence of all team members & maintaining their records (Daily call
report)
Ensuring monthly database for Marketing Manager

Professtional Qualification

Having Bachelors Degree Specialization in Commerce (BCOM) from Delhi University,

New Delhi.

Having Diploma in Computer Application in MS Office (MS Word, MS Excel, &

PowerPoint)

Professtional Interest:

Marketing Coordination (Domestically & Globally)

Human Resource

Extra Curricular Activities:

Took part actively in a lot of culture activities

Active participant in games & aerobics etc. at school level

Personal Information
Date of birth
Sex
Status

16.08.1986
Female
Unmarried