Workplace Dispute Resolution Bibliography

WORKPLACE DISPUTE RESOLUTION BIBLIOGRAPHY
by David Klegerman and Cinnie Noble

http://www.noblesolutions.net/pages/resources.html
This bibliography does not include extensive references to arbitration in the workplace.
General | Discrimination and Sexual Harassment | Ombuds | Dispute System Design |
Workplace | Employment Disputes | Systems Design | Labour Management | Labour and
Employee Relations | ADR and Workplace Journals
| Workplace Sites
General
A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
- Barrett, J.T., "In Search of the Rosetta Stone of the Mediation Profession", Negotiation
Journal 15(3), July 1999, 219-228.
- Bedman, W.L., "From Litigation to ADR: Brown & Root's Experience", Dispute Resolution
Journal, 50(4), October-December 1995, 8-15.
- Bingham, L.A., Mediating Employment Disputes: Perceptions of Redress at the United States
Postal Service. Review of Public Personnel Administration, Spring 1997, 20-30.
- Bishop, P., Winning in the Workplace: ADR Strategies for Employment Disputes, Carswell,
1995.
- Blackard, K., Managing Change in a Unionized Workplace: Countervailing Collaboration,
Westport, Connecticut: Quorum Books, 2000.
- Blake, R.R., and Mouton, J.S., "Solving Costly Organizational Conflicts", San Francisco:
Jossey-Bass, 1984.
- Bohlander, G.W., "Alternative Dispute Resolution Policies: Current Procedural and
Administrative Issues", Labour and Law Journal, September 1996, Vol.47, 619-626.
- Braverman, M., Preventing Workplace Violence: A Guide for Employers and Practitioners,
Sage Publishing Incorporated, 1999.
- Brett, J.M., Barsness, Z.I., and Goldberg, S.B., "The Effectiveness of Mediation: An
Independent Analysis of Cases Handled by Four Major Service Providers", Negotiation
Journal, 1996, 12(3), 259-269.
- Bridges, W., Managing Transitions: Making the Most of Change, Reading, Mass.: AddisonWesley, 1991.
- Briles, J., The Briles Report on Women in Healthcare, San Francisco: Jossey-Bass, 1994.
- Buono, A.F., and Bowditch, J.L., The Human Side of Mergers and Acquisitions: Managing
Coalitions Between People, Cultures, and Organizations, San Francisco: Jossey-Bass, 1989.
General
Top A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
- Cloke, K., and Goldsmith, J., Resolving Conflicts at Work, San Francisco: Jossey-Bass,
2000.
- Cloke, K., and Goldsmith, J., Resolving Personal and Organizational Conflict: Stories for
Transformation & Forgiveness, San Francisco: Jossey-Bass, 2000.
- Conlon, D.E., Carnevale, P.J., and Murninghan, J.K., "Intravention: Third Party Intervention
with Clout", Organizational Behaviour and Human Decision Processes, 1994, 57(3), 387-410.
- Cornelius, H., The Gentle Revolution: Men and Women at Work-What goes wrong and how
to fix it, Simon and Schuster, 1998.
- Costello, E.J., Jr., Controlling Conflict: Alternative Dispute Resolution for Business, Chicago:
CCH, 1996.
- Cousins, R.B., and Benitz, L.E., "The Manager as Mediator", Manage, 1996, 47(23), 8-10.
- CPR Institute for Dispute Resolution, "Fortune 500 Companies Find Benefits in Adopting ADR
Policy", May 12, 1997, Press Release, http://www.cpradr.org.
- CPR Institute for Dispute Resolution, "CPR Panels", Alternatives to the High Cost of
Litigation, 43(4), 1994.
- Cropanzano, R. (ed), Justice in the Workplace: Approaching Fairness in Human Resource
Management, Hillsdale, N.J.: Erlbaum, 1993.
- Csiernik, R., "Mediation and the Workplace: Creating an Awareness Within Employee
Assistance Programs", Mediation Quarterly, 8(2), 1990.

General
- Dana, D. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001.
- Dana, D., Managing Differences: How to Build Better Relationships at Work and Home, (2nd
Ed.), MTI Publications, 1997.
- De Dreu, C.K.W., and Van De Vliert, E. (eds), Using Conflict in Organizations, Thousand
Oaks, Calif.: Sage, 1997.
- Diekmann, K.A., Tenbrunsel, A.E., and Bazerman, M.H., "Fairness, Justification, and Dispute
Resolution", in S. Gleason (ed) Frontiers in Dispute Resolution in Labour Relations and
Human Resources, Michigan State University Press, 1997, 187-202.
- Dibble, R.E., "Alternative Dispute Resolution of Employment Conflicts: The Search for
Standards", Journal of Collective Negotiations, 1997, 26(1), 73-84.
- Denenberg, R.V.V., Braverman, M., Denenberg, R.V., "The Violence-Prone Workplace: A New
Approach to Dealing with Hostile, Threatening and Uncivil Behavior", Cornell University
Press, 2001.
- Denenberg, T.S., "Dispute Resolution and Workplace Violence", Dispute Resolution Journal,
Vol. 51, 6-16.
- Downie, B., Coates, M.L., and Furlong, G., "Meet Me Inside: Resolving Workplace Conflicts",
Ivey Business Quarterly, 56, Summer 1998.
General
- Eaton, S.C., "The New Negotiations in the American Workplace", Negotiation Journal,
Volume: 10 Number: 3, 1994.
- Eaton, S.C. and Kochan, T.A., "A Grass-Roots Experiment to Resolve Workplace Problems",
Negotiation Journal, 12(2), April 1996, 175-179.
- Edwards, R., Rights at Work, New York: The Twentieth Century Fund, 1993.
- Elangovan, A.R., "Managerial Third-Party Dispute Intervention: A Prescriptive Model for
Strategy Selection", Academy of Management Reviews, 1995, 20(4), 800-830.
- Ewing, D., Do It My Way or You're Fired: Employee Rights and the Changing Role of
Management Prerogative, New York, NY: John Wiley & Sons, 1983.
Top
- Feuille, P. and Chachere, D.R., "Looking Fair or Being Fair: Remedial Voice Procedures in
Nonunion Workplaces", Journal of Management, 1995, 21(1), 27-42.
- Folberg, J., Taylor, A., Mediation: A Comprehensive Guide to Resolving Conflicts Without
Litigation, San Francisco: Jossey-Bass, 1984.
- Furlong, G., "Quality of Employee Dispute Resolution Unknown in Many Canadian
Organizations", Interaction, Spring 1998.
- Furlong, G., "Dispute Resolution: Beyond the 'Open Door' in Large Canadian Companies", in
Conflict Management and Dispute Resolution Systems in Canadian Non-Union
Organizations, Kingston: Queen's University Press, 1998.
General
- Gleason, S. (ed), Frontiers in Dispute Resolution in Labour Relations and Human Resources,
Michigan State University Press, 1997.
- Gleason, S. (ed), Workplace Dispute Resolution, Michigan State University Press, 1997.
Top
- Harness, C.C. and Mook, J.R., "ADR: The Privatizing of Employment Dispute Resolution",
Employee Relations Today, 1997, 23(4), 51-66.
- Henry, J., and Lieberman, J., The Manager's Guide to Resolving Legal Disputes - Better
Results Without Litigation, New York: Harper & Row, 1985.
- Hirschsohn, P., "Negotiating a Democratic Order in South Africa: Learning from Mediation and
Industrial Relations", Negotiation Journal, 12(2), April 1996, 139-150.
- Hocker, J., and Wilmot, W.W., Interpersonal Conflict, 4th Edition, Dubuque, Iowa: W.C.
Brown, 1995.
- Hunter, L.W., and McKersie, R.B., "Can 'Mutual Gains' Training Change Labor-Management
Relationships?", Negotiation Journal, 8(4), 1992.

General
- Karambayya, R., and Brett, J.M., "Managers Handling Disputes: Third Party Roles and
Perceptions of Fairness", Academy of Management Journal, 1989, 32(4), 687-704.
- Karambayya, R. and Brett, J.M., "Managerial Third Parties: Intervention Strategies, Process,
and Consequences", in J.P. Folger and T.S. Jones (eds), New Directions in Mediation,
Thousand Oaks, Calif.: Sage, 1994.
- Katz Jameson, J., "Employee Perceptions of the Availability and the Use of Interests-Based,
Rights-Based, and Power-Based Conflict Management Strategies",
Conflict Resolution Quarterly, 19(2), 2002.
- Keashly, L., and Newberry, J., "Preference for and Fairness of Intervention: Influence of
Third-Party Control, Third-Party Status and Conflict Setting", Journal of Social and Personal
Relationships, 1995, 12(2), 277-293.
- Kochan, T.A., and Eaton, S.C., "New Ideas on Resolving Workplace Disputes: Examples from
the U.S. and Abroad", Negotiation Journal, 12(2), April 1996, 113-117.
- Kolb, D.M., "How Existing Procedures Shape Alternatives", Journal of Dispute Resolution,
1989.
- Kolb, D.M., "Who Are Organizational Third Parties and What Do They Do?" in R.J. Lewicki,
B.H. Sheppard, and M.H. Bazerman (eds), Research on Negotiations in Organizations, Vol.1,
Greenwich, Conn.: JAI Press, 1986.
- Kolb, D.M., and Sheppard, B.H., "Do Managers Mediate, or Even Arbitrate?", Negotiation
Journal, 1985, 1(4), 379-388.
- Kramer, R.M., and Tyler, T.R., Trust in Organizations: Frontiers of Theory and Research,
Thousand Oaks: Sage, 1996.
- Kuretzky, B., and MacKenzie, J., Mediating Employment Disputes, Aurora, Ontario: Canada
Law Book, 2001.
General
- Landau, S., Landau, B. and Landau, D., From Conflict to Creativity: How Resolving
Workplace Disagreements Can Inspire Innovation and Productivity, John Wiley & Sons
Canada, 2001.
- Lax, D. and Sebenius, J., "The Manager as Negotiator". The Free Press, 1986.
- Lewin, D., "Conflict Resolution and Management in Contemporary Work Organizations:
Theoretical Perspectives and Empirical Evidence", Research in the Sociology of
Organizations, 1993, 12, 167-209.
- Lewin, D., "Dispute Resolution in the Non-Union Firm: A Theoretical and Empirical Analysis",
Journal of Conflict Resolution, September 1987, Vol.31, 497.
- Lipsky, D.B., and Seeber, R.L., "The Use of ADR in U.S. Corporations: Executive Summary",
Joint initiative of Cornell University, Foundation for the Prevention and Early Resolution of
Conflict (PERC), and Price Waterhouse LLP
[http://www2.conflictresolution.org/perc/projects/project1a.html], 1997.
Top
- Macfarlane, J. (ed), Rethinking Disputes: The Mediation Alternative, Toronto, Canada: Emond
Montgomery Publications Limited, 1997.
- Macfarlane, J. (ed), Dispute Resolution Readings and Case Studies, Toronto, Canada:
Emond Montgomery Publications Limited, 1999.
- Mahan, B., "Why Corporations Hesitate to Mediate", California Lawyer, 1989, 42.
- McCabe, D.M., "Alternative Dispute Resolution Mechanisms and Procedural Fairness in NonUnion Employment Disputes," in Society of Professionals in Dispute Resolution, 22nd Annual
International Conference, Chapter 10.
- McDermott, E.P., "Survey of 92 Key Companies: Using ADR to Settle Employment Disputes",
Dispute Resolution Journal, 1995, 50(1), 8-13.
- McDermott, E.P., "Using ADR to Settle Employment Disputes", Dispute Resolution Journal,
50.
- McDermott, E.P., with Berkeley, A.E., "Alternative Dispute Resolution in the Workplace:
Concepts and Techniques for Human Resource Executives and their Counsel", Westport:
Quorum Books, 1996.
- McDowell, D. S., "Alternative Dispute Resolution Techniques: Options and Guidelines to Meet
Your Company's Needs." Washington D.C.: Employment Policy Foundation, 1993.
- Morrill, C., "Vengeance Among Executives", in J. Tucker and D. Black (eds), Virginia Review
of Sociology, Vol.1: Law and Conflict Management, Greenwich, Conn.: JAI Press, 1992.
General
- Nicarthy, G. et al, You Don't Have to Take It, Seattle, Washington: Seal Press, 1993.
- Noble, C., "Resolving Co-Worker Disputes Through Coaching Conflict Management",
Canadian HR Reporter, September 24, 2001.
Top
- Phillips, B.A., The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in
Your Business or Organization, San Francisco: Jossey-Bass, 2001.
- Picard, C., Mediating Interpersonal and Small Group Conflict, Ottawa, Canada: Golden Dog
Press, 1998.
- Potapchuk, W.R., Laue, J.H., and Murray, J.S., "Getting to the Table: A Guide for Senior
Managers". Fort Belvoir, VA: Institute for Water Resources, U.S. Army Corps of Engineers,
1990.
Top
- Reder, D.B., "Mediation as a Settlement Tool for Employment Disputes", Labor Law Journal,
Volume 43, 1992, 602-607.
- Rowe, M.P. and Ziegenfuss, J.T., "Corporate Ombudsmen: Functions, Caseloads, Successes
and Problems", Journal of Health and Human Resources Administration, 15(3), Winter 1993,
261-280.
- Ritzky, G.M., "Reducing Employment-Related Litigation Risks", Risk Management, 1994,
41(8), 49-52.
- Reilly, M., and MacKenzie, D., ADR in the Corporate Environment, Toronto, Canada: CCH
Canadian Limited, 1999.
General
- Sessa, V.I., "Using Perspective to Manage Conflict and Affect in Teams", The Journal of
Applied Behavioural Science, March 1996, Vol.32, 101-115.
- Sheppard, B.H., Lewicki, R.J., and Milton, J.W. Organizational Justice: The Search for
Fairness in the Workplace. New York: MacMillan, 1992.
- Simon, H.A., and Sochynsky, Y., "In-House Mediation of Employment Disputes: ADR for the
1990s", Employee Relations, 1995, 21(1), 29-51.
- Solstad, K.E., "The Role of the Neutral in Intra-Organizational Mediation: In Support of Active
Neutrality", Mediation Quarterly, 17(1), 1999.
- Stuci, H.U. How Motorola Measures Economic Benefits of ADR. Alternatives to the High
Costs of Litigation. CPR Institute for Dispute Resolution, 1996, 14 (7), 91.
- Sunoo, J., "Some Guidelines for Mediators of Intercultural Disputes", Negotiation Journal,
October 1990.
Top
- Thomas, K.W., "Conflict and Negotiation Processes in Organizations", in M.D. Dunnette and
L.M. Hough (eds), Handbook of Industrial and Organizational Psychology, Vol.3 (2nd ed.),
Palo Alto, Calif.: Consulting Psychologists Press, 1990.
- Tjosvold, D., The Conflict Positive Organization: Stimulate Diversity and Create Unity, Don
Mills, Ontario: Addision-Wesley, 1992.
Top
- U.S. General Accounting Office. Alternative Dispute Resolution: Employers Experiences with
ADR in the Workplace. U.S. General Accounting Office, B-274297, Aug. 1997.
General
- Volkema, R.J., Bergmann, T.J., and Farquhar, K., "Use and Impact of Informal Third Party
Discussions in Interpersonal Conflicts at Work", Management Communication Quarterly,
1997, 11(2), 185-216.
Top
- Walton, R., and McKersie, R., A Behavioral Theory of Labor Negotiations, New York:
-
McGraw-Hill, 1965.
Weise, R.H. "The ADR Program at Motorola", Negotiation Journal, 1989, 5(4), 381-394.
Wells, J.C., and Liebman, W.B., "New Models of Negotiation, Dispute Resolution and Joint
Problem Solving", Negotiation Journal, 12(2), April 1996, 119-138.
Westin, A.F., and Feliu, A.G. Resolving Employment Disputes Without Litigation, Washington,
D.C. Bureau of National Affairs, 1998
Top
- Yarbrough, E., and Wilmot, W., Artful Mediation: Constructive Conflict at Work, Boulder,
Colo.: Cairns, 1995.

General
- Ziegenfuss, J., Organizational Troubleshooters: Resolving Problems with Customers and
Employees, San Francisco: Jossey-Bass, 1988.
- Zinsser, J.W., "Employment Dispute Resolution Systems: Experience Grows But Some
Questions Persist", Negotiation Journal, 12(2), April 1996, 151-165.
Discrimination and Sexual Harassment
- Aggarwal, A.P., Sexual Harassment in the Workplace (3rd edition), Butterworths Canada Ltd.,
2000.
- Aggarwal, A.P., "Dispute Resolution Processes for Sexual Harassment Complaints",
Canadian Labour and Employment Law Journal 3, 1995, 61-93.
Top
- Baar, L.A., and Zody, M.A., "Resolution Conferences Conducted by the Utah AntiDiscrimination Division: The Elements of a Successful Administrative Mediation Program",
Journal of Contemporary Law 21, 1995, 21-40.
- Barrett, J.T., and Dewey Tanner, L., "The FMCS Role in Age Discrimination Complaints: New
Uses of Mediation", Labor Law Journal, 1981, 745-754.
- Black, W., B.C. Human Rights Review: Report on Human Rights in British Columbia,
Vancouver, B.C., 1994.
- Bond, C.A., "Resolving Sexual Harassment Disputes in the Workplace: The Central Role of
Mediation in an Employment Contract", Dispute Resolution Journal, 1997.
- Bond, C.A., "Shattering the Myth: Mediating Sexual Harassment Disputes in the Workplace",
Fordham Law Review 65, 1997, 2489-2533.
- Bryson, D., "Mediator and Advocate: Conciliating Human Rights Complaints", Australian
Dispute Resolution Journal 1, 1990, 136-141.
- Clarke, G.R., and Davies, I.T., "Mediation - When is it Not an Appropriate Dispute Resolution
Process?", Australian Dispute Resolution Journal 3, 1992, 70-80
- Cornish, M., Achieving Equality: A Report on Human Rights Reform. Report of the Ontario
Human Rights Code Review Task Force, Ontario: Government of Ontario, 1992.
- Cornish, M., and Lopez, S., "Changing the Workplace Culture Through Effective Harassment
Remedies", Canadian Labour and Employment Law Journal 3, 1995, 95-129.
- Costello, E.J., "The Mediation Alternative in Sex Harassment Cases", Arbitration Journal,
March 1992, 47(1), 16-23.
Top
- Department of Justice Research, Statistics and Evaluation Directorate, Complaint and
Redress Mechanisms Relating to Racial Discrimination in Canada and Abroad, Volume I,
Ottawa, Canada: Department of Justice, 1994.
- DeShazer S.H. and Cohen, J., "Mediating Employment Disputes under the Disabilities Act",
Dispute Resolution Journal, February 1998.
- Devereux, A., "Human Rights by Agreement? A Case Study of the Human Rights and Equal
-
Opportunity Commission's Use of Conciliation", Australian Dispute Resolution Journal 7,

1996, 280-301.
Dunlop, J.T., and Zack, A.M., Mediation and Arbitration of Employment Disputes, San
Francisco: Jossey-Bass Publishers, 1997.
Top
- Edelman, L.B., Erlanger, H.S. and Lande, J., "Interal Dispute Resolution: The Transformation
of Civil Rights in the Workplace", Law and Society Review, 1993, Vol.27, No.3, 497-534.
- Gadlin, H., "Careful Manoeuvres: Mediating Sexual Harassment", Negotiation Journal 7,
1991, 139-153.
- Gadlin, H., "Mediating Sexual Harassment", in B.R. Sandler and R.J. Shoop (eds), Sexual
Harassment on Campus: A Guide for Administrators, Faculty and Students, Needham
Heights, MA: Allyn & Bason, 1997.
- Gutek, B., Sex and the Workplace, San Francisco: Jossey-Bass, 1985.
- Gwartney-Gibbs, P.A., and Lach, D., "Gender and Workplace Dispute Resolution: A
Conceptual and Theoretical Model", Law and Society Review, 1994, 28(2).
- Gwartney-Gibbs, P.A., and Lach, D., "Workplace Dispute Resolution and Gender Inequality",
Negotiation Journal, April 1991, Vol.7, No.2, 187-199.
- Gwartney-Gibbs, P.A. and Lach, D., "Sociological Explanations for Failure to Seek Sexual
Harassment Remedies", Mediation Quarterly, Summer 1992, 9(4), 365-373.
Top
- Hodges, A.C., "Mediation and the Americans With Disabilities Act", Georgia Law Review 30,
1996, 431-507.
- Human Rights Research & Education Centre, Complaint and Redress Mechanisms Relating
to Racial Discrimination in Canada and Abroad, Vol.1, Ottawa: Department of Justice
Canada, 1994.
Top
- Irvine, M., "Mediation: Is it Appropriate for Sexual Harassment Grievances?" Ohio State
Journal on Dispute Resolution 9, 1993, 27.
- Keri, C., "Personal Harassment: The Cautious New Workplace", National, October 1997, 1216.
- Kolb, D.M., and Putnam, L.L., "Through the Looking Glass: Negotiation Theory Refracted
Through the Lens of Gender", Workplace Dispute Resolution, 1997, 231-257.
Top
- Lach, D., and Gwartney-Gibbs, P.A., "Sociological Perspectives of Sexual Harassment and
Workplace Dispute Resolution", Journal of Vocational Behaviour, 1993, Vol.42, 102-115.
- Landau, E.C., "Conciliation as a Mode of Settlement of Discrimination Complaints (The
Experience of the Employment Discrimination Committees)", Adelaide Law Review 11, 1988,
257-284.
Top
- Marshall, M.A., and Reif, L.C., "The Ombudsman: Maladministration and Alternative Dispute
Resolution", Alberta Law Review 34, 1995, 215-239.
- McDowell, L. (ed), Human Rights & Equity Report, Carswell, October 1997, Vol.9, No.1.
- Mendes, E., Rudner, K.L., and Jourdain, P., Alternative Dispute Resolution Mechanisms in
Human Rights Commissions and Analogous Institutions in Australia, The United Kingdom,
The United States and Canada, Ottawa: Department of Justice Canada, 1994.
Top
- Parker, T. and McHale, J., Designing a Quality-Based Human Rights ADR Program: Issue
Paper, Victoria, B.C.: British Columbia Human Rights Commission, 1998.
- Rifkin, J., "Mediation from a Feminist Perspective: Promise and Problems", Mediation, 1984,
2(2), 21-31.
- Roberts, K. and Lundy, C., "The ADA and NLRA: Resolving Accommodation Disputes in
Unionized Workplaces." Negotiation Journal, 11(2), 1995.
- Rowe, M.P., "Dealing with Harassment: A Systems Approach", in P. Stockdale (ed) Sexual
Harassment: Perspectives, Frontiers, and Response Strategies, Women and Work, Volume
5, Newbury Park, CA: Sage Publications, 1996.
- Rowe, M.P. "Dealing with Sexual Harassment", Harvard Business Review, May-June 1981,
59(3), 42-47.
- Rowe, M.P., "People Who Feel Harassed Need a Complaint System with Both Formal and
Informal Options", Negotiation Journal, 6(2), April 1990, 161-172.
Top
- Shemberg, A., "Mediation as an Alternative Method of Dispute Resolution for the Individuals
with Disabilities Education Act: A Just Proposal?", Ohio State Journal on Dispute Resolution
12, 1997, 739-757.
- Silberman, R.G., Murphy, S.E., and Adams, S.P., "Alternative Dispute Resolution of
Employment Discrimination Claims", Louisiana Law Review 54, 1994, 1533-1558.
- Silverman, R., "Mediation as Part of a Mulit-Process System for Resolving Sexual
Harassment Disputes", The Proceedings of the Conflict Resolution Symposia: 1992-1994,
The Mediation Centre at Carleton University, January 1995, 230-245.
- Singer, L.R., Mediating Civil Rights: The Age Discrimination Act, Washington, D.C.: National
Institute for Dispute Resolution, 1986.
- Singletary, C.,R., and Shearer, R.A., "Mediation of Employment Discrimination Claims: The
Win-Win ADA Option", Labor Law Journal, 1994, 338-345.
- Stamato, L., "Sexual Harassment in the Workplace: Is Mediation an Appropriate Option?",
Arbitration Forum, VI(2), Summer 1992.
- Stamato, L., "The Case for Mediating Sex Harassment", New Jersey Law Journal 16, 1994.
- Taylor, C.A., "Signing off Human Rights: Wrongful Dismissal Settlements and the Ontario
Human Rights Code", Advocates' Quarterly 11, 1990, 422-435.
- Thornton, M., "Equivocations of Conciliation: The Resolution of Discrimination Complaints in
Australia", Modern Law Review 52(6), 1989, 733-759.
Top
- U.S. General Accounting Office. "Employment Discrimination: Most Private Sector Employers
Use Alternative Dispute Resolution." U.S. General Accounting Office/HEHS-150, July 1995.
Top
- Williams, A.D., "Model Procedures for Sexual Harassment Claims", Arbitration Journal, 1993,
48(3), 66-75.
Ombuds
- Ayeni, V., "Evaluating Ombudsman Programmes", Ombudsman Journal 11, 1993, 67.
Top
- Caiden, G.E. (ed), International Handbook of the Ombudsman, Volume I, Evolution and
Present Function, Westport, Conn: Greenwood Press, 1983.
- Caiden, G.E. (ed), International Handbook of the Ombudsman, Volume II, Country Surveys,
Westport, Conn: Greenwood Press, 1983.
- Clark, K.E., "Improve Employee Relations with a Corporate Ombudsman", Personnel Journal,
September 1985, Vol.23, 289.
Top
- Danet, B., "Toward a Method to Evaluate the Ombudsman Role", Administration and Society,
10(3), 1978, 335.
Top
- Fleischman, A., Colby, T., and Human Rights Research and Education Centre (HRREC),
"Ombudsman: Issues and Articles. A Bibliography", International Ombudsman Yearbook 1,

1997, 157-195. (Also published in Ottawa: HRREC, University of Ottawa, 1997)
- Furtado, T., "Why an Organizational Ombudsman? What an Organization's Management
Might Want to Know", Dallas: Ombudsman Association, 1996
Ombuds
- Gadlin, H., "Ombudsman: What's in a Name"? Negotiation Journal, 16(1), 2000, 37-48.
- Gadlin, H., and Pino, E.W., "Neutrality: A Guide for the Organizational Ombudsperson",
Negotiation Journal, 1997, 17.
- Gadlin, M., and Pino, E.W., Neutrality: What an Organizational Ombudsman Might Want to
Know, Dallas: Ombudsman Association, 1997.
Top
- Howard, C.L. and Gulluni, M.A. The Ombuds Confidentiality Privilege: Theory and
Mechanics, Dallas: Ombudsman Association, 1996.
- Hutchins, R. L. Reprisal, Retaliation, and Redress: What an Organization's Management
Might Want to Know, Dallas: Ombudsman Association, 1996.
Top
- Kandel. W. L. and Frummer, S.L. "The Corporate Ombudsman and Employment Law:
Maintaining the Confidentiality of Communications", Employee Relations Law Journal, 19(4),
Spring 1994, 587-602.
- Kolb, D.M., "Corporate Ombudsman and Organizational Conflict Resolution", Journal of
Conflict Resolution, 31(4), 1987, 673-691.
Top
- Lupton, D.K., "Resolving Faculty Disputes: The Education Ombudsman Proposal", Innovative
Higher Education, 1984, 94-107.
Ombuds
- Marshall, M.A., and Reif, L.C., "The Ombudsman: Maladministration and Alternative Dispute
Resolution", Alberta Law Review, 34, 1995, 215-239.
- McGrath, A., "The Corporate Ombuds Office: An ADR Tool No Company Should Be Without",
Journal of Public Law and Policy, 18(2), 452-486.
- Meltzer, D.L., "The Federal Workplace Ombuds", Ohio State Journal on Dispute Resolution,
13(2), 1998, 549-609.
- Milton, C.C., "The Ombudsman as a Protector of Fundamental Personal Rights",
Ombudsman Journal 7, 1988, 89-94.
Top
- Owen, S., "The Expanding Role of the Ombudsman in the Administrative State", University of
Toronto Law Journal 40, 1990, 346-362.
Ombuds
- Rief, L., Marshall, M., and Ferris, C. (eds), The Ombudsman: Diversity and Development,
Edmonton, Alberta: International Ombudsman Institute, 1993.
- Robbins, L.P., and Deane, W.B., "The Corporate Ombuds: A New Approach to Conflict
Management", Negotiation Journal, 2(2), 1986, 195-205.
- Rowe, M.P., "An Overview of Client and Internal Ombudsmen", Journal of Health and Human
Resources Administration, 15(3), Winter 1993, 259-260.
- Rowe, M.P., "The Corporate Ombudsman: An Overview and Analysis", Negotiation Journal,
3(2), April 1987, 127-40.
- Rowe, M.P., "Dispute Resolution in the Non-Union Environment: An Evolution Toward
Integrated Systems for Conflict Management?", in Sandra Gleason (ed) Frontiers in Dispute
Resolution in Labor Relations and Human Resources, Michigan: Michigan State University
Press, 1997, 79-106.
- Rowe, M.P., "Helping People Help Themselves: An ADR Option for Interpersonal Conflict",
Negotiation Journal, 6(3), July 1990, 239-248.
- Rowe, M.P., "Options, Functions and Skills: What an Organizational Ombudsperson Might
Want to Know", Negotiation Journal, 11(2), April 1995, 103-114.
- Rowe, M.P., "The Ombudsman's Role in a Dispute Resolution System", Negotiation Journal,
7(4), October 1991, 353-361.
- Rowe, M.P., and Reddy, J., "The Ombudsman as an Ounce of Prevention", Industry, 51(3),
March 1987, 42-44.

- Rowe, M.P., Simon, M., and Bensinger, A., "Ombudsman Dilemmas: Confidentiality,
Neutrality, Testifying, Record-Keeping", Proceedings of the Annual Conference of SPIDR,
1989, Washington, D.C.: SPIDR, 1990, 282-293. Also reprinted in Journal of Health and
Human Resources Administration, Winter 1993, 329-340.
- Rowe, M.P., Ziegenfuss, J.T., Hall, G., Perneski, A., and Lux, M., "Perspectives on Costs and
Cost Effectiveness of Ombudsman Programs in Four Fields", Journal of Health and Human
Resources Administration, 15(3), Winter 1993, 281-312.
- Rowe, M., Ziegenfuss, J.T., and Muzenrider, R.F., Cases, Methods, Costs, and Impact of
Some Corporate Ombudsmen, Middletown, Penn: Pennsylvania State University Press,
1992.
Ombuds
- Steiber, C., "57 Varieties: Has the Ombudsman Concept Become Diluted?", Negotiation
Journal, 16(1), 2000, 49-57.
Top
- Wagner, M.L., "The Organizational Ombudsman as Change Agent", Negotiation Journal,
16(1), 2000, 99-114.
- Weiss, "Comparing Legislative and Executive Ombudsman in the United States",
Ombudsman Journal, 7, 1988, 39.
- Wyner, A.J. (ed), Executive Ombudsmen in the United States, Berkeley, CA: University of
California, Berkeley Institute of Governmental Studies, 1973.
Top
- Ziegenfuss, J.T. Jr., Rowe, M., and Munzenrider, R.F., "Corporate Ombudsman: Functions,
Case Loads, Approaches, and Outcomes", Journal of Health and Human Resources
Administration, 15(3), 1993, 261-280.
| Workplace Sites
Dispute System Design
- Blancero, D., and Dyer, L., "Due Process for Non-Union Employees: The Influence of System
Characteristics on Fairness Perceptions", Human Resource Management, 1996, 35(3), 343359.
- Brett, J., Goldberg, S., and Ury, W., "Designing Systems for Resolving Disputes in
Organizations", American Psychologist, 1990, 162.
- Brett, J. M., Goldberg, S. B and Ury, W. L., "Managing Conflict: The Strategy of Dispute
System Design", Business Week Executive Briefing Service, Vol 6, 1994.
- British Columbia Commission on Resources and Environment, The Provincial Land Use
Strategy: Dispute Resolution, Volume 3, Victoria, B.C.: Commission on Resources and
Environment, 1995.
Top
- Cavenagh, T. Business Dispute Resolution: Best Practices, System Design & Case
Management, 1999.
- Carnevale, D.G., "Root Dynamics of Alternative Dispute Resolution: An Illustrative Case in
the U.S. Postal Service", Public Administration Review, Sept/Oct 1993, Vol.53, No.5.
- Carr, F., "How to Design a Dispute Resolution Program", CPR 12(3), Alternatives to the High
Cost of Litigation 36, 1994.
- Carter, S., "The Importance of Party Buy-In in Designing Organizational Conflict Management
Systems", Mediation Quarterly, Volume: 17 Number: 1, 1999.
- Cloke, K., "Conflict Resolution Systems Design, the United Nations, and the New World
Order", 8 Mediation Quarterly, Summer 1991, No.4, 343.
- Coates, M.L., Furlong, G.T., and Downie, B.M., Conflict Management & Dispute Resolution
Systems in Canadian Nonunionized Organizations, Industrial Relations Centre, Queen's

University, 1997.
- Conbere, J., "Designing Conflict Management Systems to Resolve Workplace Conflicts",
Journal of Alternate Dispute Resolution in Employment, 2(3), 2000, 30-36.
- Conbere, J., "Theory Building for Conflict Management System Design", Conflict Resolution
Quarterly, 19(2), 2001, 215-236.
- Costantino, C.A., "Using Interest-Based Techniques to Design Conflict Management
Systems", Negotiation Journal, 12(3), July 1996, 207-214.
- Costantino, C.A., and Merchant, C.S., Designing Conflict Management Systems: A Guide to
Creating Productive and Healthy Organizations, San Francisco: Jossey-Bass, 1996.
- CPR Institute for Dispute Resolution. CPR Model ADR Procedures and Practices,
Employment ADR: A Dispute Resolution Program for Corporate Employers, 1995.
- Cronin-Harris, C., "Mainstreaming: Systematizing Corporate Use of ADR", 59 Albany Law
Review, 1995-96, No.3, 847.
- Darling, C. (ed), Thinking Strategically: Developing Systems to Resolve Conflict, Dispute
Resolution Series, Volume 4, Continuing Legal Education Society of B.C. and Dispute
Resolution Office, B.C. Ministry of Attorney General, 1998.
- David, J., "Designing a Dispute Resolution System", Commercial Dispute Resolution Journal,
1, 1994, 26.
Top
- Ewing, D., Justice on the Job, Boston: Harvard Business School Press, 1989.
Top
- Goldberg, S.B., and Brett, J.M., "Getting, Spending - and Losing - Power in Dispute Systems
Design", Negotiation Journal, April 1991, Vol.7, No.2, 119.
Top
- Holton, S.A. (ed), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management
in Higher Education, Bolton, MA: Anker, 1998.
Top
- Kolb, D.M., and Silbey, S.S., "Enhancing the Capacity of Organizations to Deal with
Disputes", Negotiation Journal 6(4), October 1990, 297-305.
Top
- Lynch, J., CCRA: Contemporary Conflict Resolution Approaches, Ottawa: Canada Customs
and Revenue Agency, 1998.
- Lynch, J., "Labour Management System Design - The RCMP Experience", Canadian
Arbitration and Mediation Journal, 1997, 6(1), 7-9.
- Manring, N.J., "Dispute System Design and the U.S. Forest Service", Negotiation Journal,
1993, 9(1), 13-21.
- Mazadoorian, H.N., "Institutionalizing ADR: Few Risks, Many Benefits: Some Guidelines for
System Design", CPR 12(4), Alternatives to the High Cost of Litigation 45.
- Mazadoorian, H.N., "On Implementing ADR: One Company's Experience Putting Theory into
Practice", The Complete Lawyer, Spring 1987, 45.
- McCabe, D.M., Corporate Non-Union Complaint Procedures and Systems: A Strategic
Human Resources Management Analysis, New York: Praeger Publishers, 1988.
- Murray, J.S., "Dispute System Design, Power, and Prevention", Negotiation Journal, 1990,
4(1), 105-108.
Top
- Nelles, A., "Making Mediation Mandatory: A Proposed Framework", Journal on Dispute
Resolution 7(2), 1992, 287-313.
- Noble, C., "Dispute Resolution Programs for the Workplace, Lawyers Weekly, March, 2000.
- Noble, C., "Options in Conflict Management System Design", Workplace News, Vol.8, Issue
5, May 2002.
Top
- O'Connor, D., "The Design of Self-Supporting Dispute Resolution Programs", Negotiation

Journal, April 1992, Vol.8, No.2, 85.
Top
- Parker, T., and McHale, J., Designing a Quality-Based Human Rights ADR Program: Issue
Paper, Victoria, B.C.,: British Columbia Human Rights Commission, 1998.

- Rowe, M.P., "Options and Choice for Conflict Resolution in the Workplace", in L. Hall (ed)
Negotiation Strategies for Mutual Gain, Newbury Park, CA: Sage Publications Inc., 1993,
105-119.
- Rowe, M.P., "Organizational Response to Assessed Risk", in Program Record of the 1988
IEEE Electro 1988 Conference, Risk Assessment and Response, IEEE, 1988.
- Rowe, M.P., "Specifications for an Effective Integrated Complaint System", in R. Shoop et al
(eds) Sexual Harassment on Campus, New York: Simon and Schuster, 1997.
- Rowe, M.P., "The Non-Union Complaint System at MIT: An Upward-Feedback Mediation
Model", in Alternatives to the High Cost of Litigation 2(4), April 1984, 10-18. Also reprinted in
Riskin, Leonard L., and Westbrook, James, Dispute Resolution and Lawyers, St. Paul, MN:
West Publishing Co., 1987.
- Rowe, M.P., "The Post-Tailhook Navy Designs an Integrated Dispute Resolution System",
Negotiation Journal, 9(3), July 1993, 203-213.
- Rowe, M.P., and Baker, M., "Are You Hearing Enough Employee Concerns?", Harvard
Business Review, 62(3), May-June 1984, 127-136.
- Rowe, M., and Bendersky, C., "Workplace Justice, Zero Tolerance and Zero Barriers: Getting
People to Come Forward in Conflict Management", in Thomas Kochan and Richard Locke
(eds), Negotiations and Change, from the Workplace to Society, Ithaca, NY: Cornell
University Press, 2002.
Top
- Slaikeu, K.A., "Conflict Management: Essential Skills for Health Care Managers", Journal of
Health Care Material Management, Nov-Dec 1992, 36-48.
- Slaikeu, K.A., "Designing Dispute Resolution Systems in the Health Care Industry",
Negotiation Journal, 5(4), 1989, 395-400.
- Slaikeu, K.A., and Hasson, R.H., Controlling the Costs of Conflict: How to Design a System
for Your Organization, San Francisco, CA: Jossey-Bass, 1998.
- Slaikeu, K.A., and Hasson, R.H., "Not Necessarily Mediation: The Use of Convening Clauses
in Dispute System Design", Negotiation Journal, 8(4), 1992, 331-337.
- Society of Professionals in Dispute Resolution (now ACR) and Cornell University, "Guidelines
for the Design of Integrated Conflict Management Systems Within Organizations",
Washington, D.C., 2001/02, www.spidr.org/article/icmsD.html.
- Slate, W.K., and Friedman, G.H., "Ten Things Not To Do When Designing an Employment
ADR System", HR Advisor, January/February 1997, Vol.2, No.4.
- Stitt, A.J., Alternative Dispute Resolution for Organizations: How to Design a System for
Effective Conflict Resolution, Toronto: John Wiley & Sons Canada Limited, 1998.
- Ury, W.L., Brett, J.M., and Goldberg, S.B., Getting Disputes Resolved: Designing Systems to
Cut the Costs of Conflict, San Francisco: Jossey-Bass, 1988.
Top
- Zinsser, J.W., "Employment Dispute Resolution Systems: Experience Grows But Some
Questions Persist", Negotiation Journal, 1996, 151.
Articles on www.mediate.com under Workplace category
-B-
- Bartles, T., "City of Tucson Employee Mediation Program."

-C-
- Cohen, J., "The ADA Mediation Guidelines".

- Colsky, A., "Thoughts on the Limitations of Grievance Procedures in the Private Sector".
-D-
- Dana, D., "What's a Conflict?"

-F-
- Ford, J., "Confidentiality Issues in Workplace Mediation: What Every HR Manager

Should Know".
- Ford, J., "Cross Cultural Conflict Resolution in Teams".

- Ford, J., "Dealing with Difficult Behaviour".
-H-
Hamilton, J., & Seaman, E., "Turning Around Polarized Mindsets in Workplace Mediations".
Henderson, E.B., "An Expanded Role for Mediation in Conflict Resolution".
Hicks, T., "Mediation in Sexual Harassment Cases".
Hicks, T., "Seven Steps for Effective Problem Solving in the Workplace".
Hicks, T., "What Is Mediation And How Does It Fit Into The Workplace"?
Hicks, T., "Steps for Setting Up an Effective Conflict Management System".
-J-
- Janis, M., "In the Eye of the Beholder: Using Perceptual Errors to Resolve Employment
Disputes".
-K-
- Kichaven, J., "Top 10 Reasons Why Psychiatric Disability Discrimination Claims are so Hard
to Mediate".
-M-
- McClure, L., "Violence and Harassment In The Workplace: The 10 Most Common Mistakes
Companies Make".
- Miller, D., "A Just Alternative or Just an Alternative? Mediation and the Americans with
-
Disabilities Act".
Muniz, J., "When You Can't Get Through to Them: Cultural Diversity in Mediation".
-N-
- Noble, C., "Conflict Management Through Coaching".

- Noble, C., "Conflict Coaching - A Preventative Form of Dispute Resolution".
-S-
- Secretary of the Treasury, U.S., "Resolving Workplace Disputes".

- Society of Professionals in Dispute Resolution - Track Two (now ACR), "Guidelines for
Voluntary Mediation Programs Instituted by Agencies Charged with Enforcing Workplace

Rights".
- Sorensen, M. & Thomas M.Bartels, T.M., "Reflections on a Group Intervention: City of Tucson
Employee Mediation Program".
| Workplace Sites
Top Articles on www.mediate.com under Employment Disputes category
-A- Adler, S., "Resolution of Reasonable Accommodation Disputes".
- Adler, S., "Strategies for a Successful Employment Mediation".
- Andres, D., and Creps, C., "The Interactive ADA Accommodation Process".
-C- Cabot, S., "Settling Employment Disputes".
- Cheston, S., "Advances in ADR with the Air Force".
-F-
- Ford, J., "Workplace Conflict: An Inevitable Fact of Life".

-K-
- Krivis, J., "Dealing With A Competitive Approach In Mediation".

-R-
- Roberts, M.J., " Mediation: an Executive's Guide to Managing Conflict".

- Roberts, M.J., " Resolving Employment Disputes Through Mediation".
- Rosenthal, R.J., "Mediation as an Affirmative Business Strategy."
Top
Articles on www.mediate.com under Systems Design category
-D-
Delaney, B., "Building an Internal System for Resolving Disputes".
Department of Veterans Affairs, "Sample Mediation Programs: Veterans Integrated

Service Network".
-F-
- Federal Mediation and Conciliation Service, U.S., "Preventative Mediation: Examples From
-
the Labour Management Arena".

Federal Alternative Dispute Resolution Council, "Evaluating ADR Programs (2001)".
Ford, J., "The Training of Conflict Resolution Skills in the Workplace".
Furlong, G.T., "Dispute Resolution: Beyond the Open Door in Large Canadian Companies"
-L-
- Lynch, J., "Does Your Organization Need a System"?

- Lynch, J., "New Conflict Management Systems Section".
-N-
- Noble, C., "Options in Conflict Management System Design".

-S-
- Spidr's ADR in the Workplace, Track 1 Committee, "Guidelines For The Design Of Integrated
Conflict Management Systems Within Organizations".

Top Articles on www.mediate.com under Labour Management category
- Nagel, S., "Super-Optimizing for ADR Disputes".
Articles on www.hr.com under Labour and Employee Relations category
- Gunn, R., "What is ADR in a Work Setting?".
- Adler, Peter S., (Originally from: Mediate.com), "The Making of a Mediator: Sun Tzu and the
Art of War".
- Liu, C., "How To Investigate Sexual Harassment".
Another source of ongoing articles about workplace dispute resolution is "Workplace News"
published by the Association for Conflict Resolution, www.acresolution.org. This publication is
available to members of the workplace section of ACR.
Other Recommended ADR and Workplace Journals (from ACR):
- The Journal of Alternative Dispute Resolution in Employment, published quarterly by CCH,
Chicago, Illinois: davidallenlarson@hotmail.com.
- Dispute Resolution Magazine, published quarterly by the American Bar Association Section
on Dispute Resolution, Chicago, Illinois: http://www.abanet.org/dispute.
- The Employee Advocate, published quarterly by the National Employment Lawyers
Association, San Francisco, California: http://www.nela.org/.
- Dispute Resolution Journal, published quarterly by the American Arbitration Association, New
York, New York: http://www.adar.org/.
- Negotiation Journal, 1999 and onwards: http://www.kluweronline.com/issn/0748-4526.
- Social Science Research Network: http://www.SSRN.com/ (some articles relate to dispute
resolution in the workplace).
Top Links to other Workplace Sites:

- www.crinfo.org (An excellent source to reference Mediation Quarterly, now called Conflict
Resolution Quarterly)
- http://www.work911.com/conflict/conart.htm
- www.workplace.ca
- International Labour Organization - http://www.ilo.org
- End Workplace Violence - http://www.members.aol.com/endwpv
- The Foundation for the Study of Work Trauma - http://www.worktrauma.org
| Workplace Sites
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WORKPLACE DISPUTE RESOLUTION BIBLIOGRAPHY

by David Klegerman and Cinnie Noble

Assistance Programs", Mediation Quarterly, 8(2), 1990.

Relationships?", Negotiation Journal, 8(4), 1992.

Colo.: Cairns, 1995.

Dispute Resolution Journal, February 1998.

Opportunity Commission's Use of Conciliation", Australian Dispute Resolution Journal 7,

"Ombudsman: Issues and Articles. A Bibliography", International Ombudsman Yearbook 1,

Want to Know", Negotiation Journal, 11(2), April 1995, 103-114.

March 1987, 42-44.

Systems in Canadian Nonunionized Organizations, Industrial Relations Centre, Queen's

- O'Connor, D., "The Design of Self-Supporting Dispute Resolution Programs", Negotiation

Paper, Victoria, B.C.,: British Columbia Human Rights Commission, 1998.

- Bartles, T., "City of Tucson Employee Mediation Program."

- Cohen, J., "The ADA Mediation Guidelines".

- Dana, D., "What's a Conflict?"

- Ford, J., "Confidentiality Issues in Workplace Mediation: What Every HR Manager

- Ford, J., "Cross Cultural Conflict Resolution in Teams".

- Noble, C., "Conflict Management Through Coaching".

- Secretary of the Treasury, U.S., "Resolving Workplace Disputes".

Voluntary Mediation Programs Instituted by Agencies Charged with Enforcing Workplace

- Ford, J., "Workplace Conflict: An Inevitable Fact of Life".

- Krivis, J., "Dealing With A Competitive Approach In Mediation".

- Roberts, M.J., " Mediation: an Executive's Guide to Managing Conflict".

Delaney, B., "Building an Internal System for Resolving Disputes".

Department of Veterans Affairs, "Sample Mediation Programs: Veterans Integrated

the Labour Management Arena".

- Lynch, J., "Does Your Organization Need a System"?

- Noble, C., "Options in Conflict Management System Design".

Conflict Management Systems Within Organizations".

Top Links to other Workplace Sites:

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