Republic of the Philippines

Department of Environment and Natural Resources

Region XII, Aurora Street,
City of Koronadal, 9506 Philippines
CITIZENS CHARTER PROCESS NO. 3
Name of Agency

Frontline Services
Schedule of Availability of Service

:
:

Administrative Division (Procurement Section)

DENR Regional Office No. 12
Procurement Services
8:00AM 5:00PM, Monday to Friday

NO.

CUSTOMER ACTIVITY

DENR ACTION

(A)

(B)

(C)

Request for Common Use Supplies and Office

Equipment

Verifies purchase request against annual

procurement plan
Selection of appropriate procurement mode
Records and controls the purchase request

Chief Procurement
and Staff

Conduct of Competitive Bidding:

Prepare schedule of procurement
based on GPPB timeline
Prepare bidding documents
Post to PhilGeps and newspaper, if
necessary

BAC and BAC

Secretariat, TWG
(Goods, Infra, and
Consulting Services)

1.

OFFICE/PERSON
RESPONSIBLE
(D)

DURATION
(E)
5 minutes

1 week

DOCUMENTARY
REQUIREMENTS
(F)

AMOUNT OF
FEES
(G)

Approved purchase
request with fund
availability,
specification and term
of reference

None required

GOODS:
1. Specification
2. Terms of
Reference
INFRA:
1. Specification
2. Bill of quantities/
Estimates
3. Appoved Plan
4. Terms of
Referance

None required

CONSULTING
SERVICES:
1.Specification
2.Criteria
3.Terms of Reference

NO.
(A)
2

CUSTOMER ACTIVITY
(B)
Request for Bidding Documents

DENR ACTION
(C)
Issues Order of Payment

Negotiated Procurement Sec. 53.1 & Sec.

53.9
Two failed bidding
Prepare request for quotation
Post to PhilGeps for at least 7
consecutive days

OFFICE/PERSON
RESPONSIBLE
(D)
Disbursing Officer

Chief Procurement
and Staff

DURATION
(E)
10 minutes

Prepared by:
CINDY J. CUICO
Administrative Officer II

Fax the purchase request to

Procurement Service-DBM and
prepare purchase order, expense
monitoring and voucher and submit
it to the Finance Division for
payment

AMOUNT OF
FEES
(G)
Depends on the
intricacies in
the preparation
of the bid
documents
None required

1 hour

Agency to Agency:

DOCUMENTARY
REQUIREMENTS
(F)
Official Receipt

None Required
Chief Procurement
and Staff

Noted by:
BAIMONA B. MACABAGO
OIC-Chief, Procurement Section

1 hour

Republic of the Philippines

Department of Environment and Natural Resources
Region XII, Aurora Quezon Street,
City of Koronadal, 9506 Philippines

Citizens Charter Process No. 1

Name of Agency
Frontline Services
Schedule of Availability
of Service

NO
.

:
:
:

ISSUANCE OF PURCHASE ORDER OR CONTRACT

DENR Regional Office No. 12, Procurement Division
Procurement Division

8:00AM 5:00PM, Monday to Friday

CUSTOMER ACTIVITY

DENR ACTION

(B)

(C)

Present the Identification Card and inform the head of

the Procurement, that He is the awardee of the contract

Procurement division issues noticed of

Award (NOA), Purchase Order (PO) &
noticed to proceed (NTP), not requiring
notice of performance security.
Reviews certificate of acceptance

2.

Present certificate of Acceptance

3.

Delivers Items per PO/ IO/Contract

Procurement Issues Purchase Order

(PO) / contract
Inspect/ Accept delivery

OFFICE/PERSON
RESPONSIBLE
(D)

DURATION

DOCUMENTARY
REQUIREMENTS
(F)

AMOUNT OF
FEES
(G)

Procurement Staff

10 mins

None

None

Procurement Staff

10 mins

None

None

Procurement Staff

30 mins

Registry form

None

(E)

(A)
1.

Prepares Inspection and receiving report

and certificate of acceptance
4.

Submit billing statement where items delivered with

Invoice Delivery Receipt and Original PO/IO/Contract

Head signs certificate of acceptance

Review all attachments
Prepares disbursement voucher for
payment
Forward such at Finance Department for
audit and approval

30 mins

None

None

DOCUMENTARY
REQUIREMENTS
(F)

AMOUNT OF
FEES
(G)

Citizens Charter Process No. 2

Name of Agency
Frontline Services
Schedule of Availability
of Service

NO
.

:
:
:

PROCUREMENT OF GOODS THROUGH PERSONAL- CANVASS

DENR Regional Office No. 12, Procurement Division
Procurement Division

8:00AM 5:00PM, Monday to Friday

CUSTOMER ACTIVITY

DENR ACTION

DURATION

(C)

OFFICE/PERSON
RESPONSIBLE
(D)

(B)
Forward Purchase Request at Procurement office duly
approved by RD and ARD

Received and Record Purchase from the

concerned office needing the supplies.

Procurement Staff

10 mins

None

None

Procurement Staff
Procurement Staff

10 mins
30 mins
30 mins

None
Registry form
None

None
None
None

(E)

(A)
1.

2.
3.
4.