Functional Competency Packages

Accelerate competency-based
management in your organization

with targeted job profiles
Competency-based job profiles give you the edge you need
to stand out in your market by engaging your employees and
empowering them to succeed.
Move beyond basic job descriptions

Competency-based job profiles are the foundation on which all
competency-based activities are built, because they identify the
specific competencies that define success for a specific job. This
makes competencies concrete and tangible in the workplace,
giving you a common language for describing successful
performance.
While conventional job descriptions list the tasks and
responsibilities that must be performed competently,
competency-based job profiles define the expectation of any job
in measurable employee behaviors.
THE PATH TO SUCCESS
Competency-based job profiles

improve the performance of your
HR initiatives by defining the key
behaviors that drive success.
Research shows that:
Mapping competency profiles
for jobs and identifying learning
plans resulted in 189% increase
in learning engagement.
Bersin, 2014
547% ROI from competency
training as measured
by employees first-year
commissions.
Human Capital Institute, 2006
Sifting through hundreds of competencies can make identifying

the right competency at the right level for each job in your
organization a complex task. To save you time and money we
have prepared targeted sets of competencies designed to cut your implementation time in half.
By utilizing a combination of general competenciescompetencies describing the general

behaviors required to perform effectively in a range of jobsand technical competencies
competencies describing the application of knowledge and skills needed to perform effectively in
a specific role or group of jobsyou can create highly targeted job profiles that focus both on the
soft skills and know-how needed for successful performance.
Human Resource Systems Group. All rights reserved. | Tel: 1-866-574-7041 www.hrsg.ca info@hrsg.ca
Targeted job profiles for your organization

Organizations often want to start developing competency-based job profiles for a targeted
functional area. Click on the functional group listed below to see the complete list of general and
technical competencies included in each package.
Accounting and Finance
Marketing
Administration
Operations Management
Customer Service
Research and Development
Human Resources
Sales
Information Technology
Supply Chain Management
Sample competency-based job profile

A competency-based job profile is made up of a group of competencies that are critical for
successful performance in a particular job. The following sample shows how the behavioral
indicators of a particular competency at a specific level of proficiency would be displayed on the
job profile. Contact us to see a complete sample.
Human Resource Manager (Human Resources)

JOB DESCRIPTION
Plans, directs, coordinates, and evaluates human resource management activities of an organization to maximize the strategic use of
human resources and maintain functions such as recruitment, training and development, employee compensation, personnel policies,
and regulatory compliance.
General Competencies
ACHIEVEMENT ORIENTATION
Helps others meet and exceed standards
Focusing efforts on achieving high quality results consistent with the

organizations standards.
Makes efforts to improve others efficiency.

Motivates and coaches others to follow own example of excellence.
Contributes ideas for improvements in work methods and outcomes
Level 3
BUSINESS PERSPECTIVE
Develops business strategies
Using an understanding of business issues, processes and outcomes

to enhance business performance.
Demonstrates thorough understanding of how own section adds value to the

organization.
Makes decisions that clearly support the business strategy (e.g., builds business cases
Level 3
for decisions/actions, takes a market perspective).

Formulates optimal ways to improve services/products in the section, taking into
account a longer-term and broader corporate perspective.
Customizes the execution of broad business strategies in own area.
CLIENT FOCUS
Provides seasoned advice
Providing service excellence to internal and/or external clients.

Level 4
Acts as a seasoned advisor, providing independent opinion on complex client problems

and novel initiatives, and assisting with decision-making.
Pushes client to consider difficult issues that are in their best interests.
Advocates on behalf of clients to more senior management, identifying approaches
that meet clients needs as well as those of the organization
Simplify the process of developing highly effective job profiles

HRSGs Competency Profile Package is the only integrated package designed to support a bestpractice process for developing competency-based job profiles.
The package includes access to:
World-leading competenciesSelect from pre-packaged functional competency groups, or
the complete competency dictionary of 550+ multi-level general, technical, and leadership
competencies.
CompetencyCore softwareAutomate the process of short-listing, selecting, and applying
competencies to job profiles.
One-on-one coachingWork directly with a competency specialist who will provide
guidance on your competency profiling initiative.
Inclusive processSupport stakeholder participation and buy-in with a built-in process for
building organizational consensus.
KEY BENEFITS
Affordable access. Gain access to HRSGs world-leading competency content and software, but
pay only for the competencies plus a month-to-month software access feeno long-term licenses.
Faster results. Build profiles swiftly and start seeing value from them faster with proven, bestpractice guidelines, professional support, and a streamlined, automated selection process.
Defensible process. CompetencyCore software documents every step of the competency selection
process and provides you with a paper trail that includes all stakeholder input.
Full support. Your package includes technical support to guide you through the automated
selection process and guidance from a competency specialist.
To start developing targeted competency-based job profiles,

please call 1-866-574-7041 ext. 234 or email info@hrsg.ca
ABOUT HRSG
Since 1989, HRSG has worked with a range of industries to define talent needs, address skill deficiencies, and improve
individual and organizational performance. Clients include global corporations and small or midsized organizations operating in sectors such as logistics, finance, accounting, technology, HSE, HR, manufacturing, sales and marketing, and
many more. For more information, please visit www.hrsg.ca.
HRSGs Functional Competency Packages

Accounting and Finance
CATEGORY
COMPETENCY NAME
Analytical Thinking
Attention to Detail
Client Focus
Planning and Organizing
Work Ethics and Values
Quality Focus
Information Gathering and Processing
Critical Judgment
Business Perspective
Technical Competencies
Accounting and Reporting

Business Performance Analysis
Business Plan Preparation and Evaluation
Cash Management
Contract Management
Corporate Governance
Corporate Finance
Cost Accounting
Cost Management / Internal Controls Assessment
Credit Management
Debt Management
Fraud Detection and Control
Financial Budgeting, Planning and Reporting
Financial Policy Development, Interpretation and Application
Financial Risk Management
Financial Systems, Processes and Technology
Fixed Asset Accounting
Procurement Management
Processing and Recording Financial Transactions
Project Finance, Risk and Cash Management
Revenue and Profitability Management
Vendor Management
Administration
CATEGORY
COMPETENCY NAME
Adaptability
Attention to Detail
Client Focus
Concern for Safety
Enforcement
Information Management
Interactive Communication
Legislation, Policies, Procedures, and Standards
Organizational Awareness
Resource Management
Teamwork
Using Financial Information
Using Information Technology
Contract Management
Contract Preparation
Contractor Resource Management
Negotiation
Organizational Analysis and Design
Policy and Standards Design and Development
Process Management
Vendor Management
Customer Service
CATEGORY
COMPETENCY NAME
Achievement Orientation
Adaptability
Attention to Detail
Client Focus
Decision Making
Impact and Influence
Initiative
Problem Solving
Resilience
Self-confidence
Teamwork
Using Information Technology
Client Relationship Management

International Business and Multicultural Skills
Product and Service Advice and Support
Product Knowledge
Human Resources
CATEGORY
COMPETENCY NAME
Analytical Thinking
Attention to Detail
Client Focus
Conflict Management
Problem Solving
Teamwork
Valuing Cultural Diversity
Business Needs Analysis

Career Development and Coaching
Change Management
Compensation and Benefits Administration
Competency Management
Consulting and Advising
Contract Management
Employee Engagement and Retention Management
Employee Relations
Employment Legislation, Policies, and Procedures
Interviewing Skills
Learning and Development
Learning Delivery
Learning Solutions Development
Occupational Health and Safety
Organizational Analysis and Design
Performance Planning
Policy and Standards Design and Development
Process Management
Project and Program Management
Recruitment and Selection
Risk Management
Strategic Planning
Succession Management
Talent Management
Valuing Diversity
Vendor Management
Workforce Planning
Information Technology
CATEGORY
COMPETENCY NAME
Analytical Thinking
Continuous Learning
Critical Judgment
Decision Making
Problem Solving
Project Management
Teamwork
Application Development/Support and Maintenance

Architecture
Business Analysis
Database Design and Management
Infrastructure/Platforms
IT Procurement and Asset Management
IT Project Management
IT Support Troubleshooting
IT Audit
Processes Methodologies, Tools and Expertise
Quality Management and Assurance
Security/Information and Application Protection
Service Management Processes
Systems Design
Systems Integration and Porting
Telecommunications (Data and Voice) Network
Testing
Marketing
CATEGORY
COMPETENCY NAME
Analytical Thinking
Client Focus
Creativity and Innovation

Channel Management
Competitive Knowledge
Corporate Advertising
Event Management
Industry Knowledge
Market Research & Analysis
Marketing Communications
Marketing Strategy and Planning
Measurement & Control
Media Relations
Positioning & Branding
Pricing
Product Development
Product Knowledge
Public Relations
Strategic Business Development
Operations Management
CATEGORY
COMPETENCY NAME
Adaptability
Attention to Detail
Client Focus
Concern for Safety
Conflict Management
Decision Making
Developing Others
Human Resource Management
Improving Business Processes
Interatcive Communication
Performance Management
Project Management
Quality Focus
Resource Management
Results Management
Team Leadership
Using Financial Information

Business Plan Preparation and Evaluation
Contract Management
Project and Operations Insurance
Project Finance, Risk and Cash Management
Resource Management
Research and Development

CATEGORY
COMPETENCY NAME
Adaptability
Analytical Thinking
Attention to Detail
Client Focus
Continuous Learning
Creativity and Innovation
Critical Judgment
Problem Solving
Project Management
Teamwork
Visioning and Alignment
Writing Skills
Analysis and Assessment

Applied Investigation
Communications Management
Intellectual Property Management
Laboratory Information Management System (LIMS)
Operation
Process Development
Process Engineering
Product Development
Project Planning
Project Risk Management
Resource Management
Risk Assessment
Scientific Knowledge and Expertise
Technical Research Safety
Testing and Analysis
Sales
CATEGORY
COMPETENCY NAME
Attention to Detail
Client Focus
Initiative
Relationship Building
Resilience
Results Management
Teamwork
Channel Management
Business Partnering
Client Relationship Management
Competitive Knowledge
Contract Management
Industry Knowledge
Market, Industry and Competitor Knowledge / Understanding
Market Research & Analysis
Merchandising/Retailing
Negotiation
Product and Service Advice and Support
Pricing
Product Knowledge
Sales Process
Store Operations
Strategic Business Development
Territory Management
Supply Chain Management

CATEGORY
COMPETENCY NAME
Analytical Thinking
Attention to Detail
Decision Making
Impact and Influence
Acquisition
Assessment and Planning of Requirements
Contract Administration and Management
Contract Preparation
Contractor Resource Management
Disposal
Evaluation
Global Sourcing
Inventory/Supply Management
Legislative Framework Alignment
Logistics and Transportation Management
Management of Working Relationships with Suppliers
Negotiation
Operations, Use, Maintenance and Management
Operations/Logistics Strategy Development
Performance Assessment
Risk Management
Sourcing Strategy Development
Strategic Assessment and Planning of Requirements
Supplier Strategy Development
Tendering
Warehouse Fundamentals
Warehouse/ Stores Management

Functional Competency Packages

Enviado por

Dados do documento

Descrição original:

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Functional Competency Packages

Enviado por

Direitos autorais:

Formatos disponíveis

Accelerate competency-based

management in your organization

Move beyond basic job descriptions

Competency-based job profiles

Sifting through hundreds of competencies can make identifying

By utilizing a combination of general competenciescompetencies describing the general

Targeted job profiles for your organization

Research and Development

Supply Chain Management

Sample competency-based job profile

Human Resource Manager (Human Resources)

Helps others meet and exceed standards

Focusing efforts on achieving high quality results consistent with the

Makes efforts to improve others efficiency.

Develops business strategies

Using an understanding of business issues, processes and outcomes

Demonstrates thorough understanding of how own section adds value to the

for decisions/actions, takes a market perspective).

Provides seasoned advice

Providing service excellence to internal and/or external clients.

Acts as a seasoned advisor, providing independent opinion on complex client problems

Simplify the process of developing highly effective job profiles

To start developing targeted competency-based job profiles,

HRSGs Functional Competency Packages

Accounting and Reporting

Client Relationship Management

Business Needs Analysis

Application Development/Support and Maintenance

Business Performance Analysis

Business Performance Analysis

Research and Development

Analysis and Assessment

Supply Chain Management

Você também pode gostar