GORDON HAYES

Humble, TX | C: 832.244.6771 | hazer8088@gmail.com

SENIOR LEVEL NETWORK ADMINISTRATOR

Experienced and knowledgeable senior level Network Administrator, actively seeking to contribute technology
solutions skills, network/system administration, quality assurance, and hardware/software support excellence in a role
as Network Administrator with a progressive employer poised for growth.

Highly organized and energized by deadline-driven challenges with the ability to effectively consult on problem and
project scope, and recommend technology solutions that surpass expectations while ensuring IT business
technology continuity. Easily communicate complex technology concepts to technical and non-technical individuals
in an easy to understand format.

Engage clients with clear and concise direction while providing effective desktop/server support, application
assistance, VoIP, telecom systems, and client service excellence utilizing sound troubleshooting and problem
resolution skills. Savvy networking architecture experience, delivering cost-effective IT solutions in Windows and
Terminal Server platforms.

TECHNOLOGY COMPETENCIES

Desktop/Server Administration
Network Analysis and Design
Effective Troubleshooting
Disaster Recovery Planning
Budget Management
Solid Technology Solutions

Software Applications:
Networking:
ISILON | SCADA
Platforms/Operating Systems:
Databases:
Telecom:
Security:

Application Support
Client Service Excellence
Process Improvements
Build Solid Client Relations
IT Operations Leadership
Network Administration

GIS | Kingdom | Office 365 | Petra | Citrix | Market Data | Exchange 2010 | FlexLM
Active Directory | Cisco LAN/WAN | DHCP | TCP/IP | NAT| OSPF | ODBC | VPN |
Server 2000/2003/2008R2/2012 | Windows7/XP |Blackberry | Terminal Server
Sybase | SQL
Cisco CME VoIP | Mitel 3000/5000 VoIP
Datto | Acronis | Symantec

PROFESSIONAL EXPERIENCE
2014 to 2016: Kinetica LLC, Houston, TX
Senior Technical Analyst/IT Manager
Leveraged strong IT systems administration leadership to manage all aspects of IT design, support, and delivery of
hardware and software support and service for this gas company transporting liquid gas as a distributor to various
refineries.

Recommended new technology design for desktop, server, and network infrastructure; configure Cisco VoIP phone
systems and manage new user network accounts, permissions, and email accounts.

Assisted with hardware upgrades including migration to 64-bit computers utilizing 16 or 32-bit applications;
researched and implemented workarounds for current applications to exist on new platforms.

Setup of network printing including new print server, assigned user permissions and configured IP addresses.

Kept network connectivity and circuits up between home office and gas control office in Lake Charles; worked with
TW Telecom to identify any circuit outages that delivered 99% network up time.

Served as the go to IT support contact that supported 55+ direct end users; supported T1 and VSAT networks.

Provided mobile device support including setup of email, VPN connectivity while promoting greater reliability and
connectivity including remote laptop network connectivity.

Utilize Datto, Acronis, and Symantec backup applications to manage IT/data security and licensing with FlexLM for
Petra including database maintenance; educate users on software maintenance and installation functions.
Identify/restore SQL database corrupted projects and implemented QA/QC initiatives.
Acknowledged as Office 365 Administrator and created user mailboxes and distribution groups; streamlined
company communications and opened greater collaborative efforts across all divisions.
Ensured data connectivity and supported all SCADA platforms; managed Active Directory and administered to
users, groups, and granted appropriate permissions for all users; served as desktop support company-wide.
Consulted on mitigating and addressing discrepancies in gas pipeline measurement applications and implemented
sound and sustainable technology solutions.

2013: FieldWood Energy, Houston, TX

IT Consultant - Contract
Brought in as a technology consultant in a short-term six-month contract position providing technology migration and
integration consultancy moving Apache shelf domains to (FW) FieldWood network after company acquisitions. Setup
offshore users, granted permissions, and implemented telecom, application, and software licensure initiatives.

Served as IT consultant on all company-wide IT initiatives during acquisition of Apache shelf properties, replaced
Cisco phone system, migrated users to company software/hardware mandates and resolved user/software issues.

Key contributor in improving company integration projects while ensuring projects completed on time.

Coordinated network/application replication while ensuring Apache personnel and third-party vendors worked
together to replicate Apache infrastructure into the new FieldWood domain.
During a complicated
merger of several
companies into one network
environment, Gordon was
instrumental in ensuring
communications and IT was
seamlessly connected with
minimal business disruption.
I have nothing but positive
things to say about his
performance and work
ethic. Edie H., VP,
Dynamic Offshore, LLC

2005 to 2013: SPN Resources / Dynamic Offshore LLC / SandRidge Energy, Houston, TX
Network Administrator
Served as network administrator for 200 personnel for this oil and gas industry
conglomerate with revenues totaling close to $1B. Managed entire IT network,
hardware, and software including design, installation, and configuration of company
servers, workstations, laptops, and all software on shore platforms including equipment
procurement.

Provided telecom and IT support for corporate and external users utilizing Citrix
applications; setup and maintained user and group accounts for data access, email,
and all shared drives and managed 2003/2008r2 corporate servers.

Led Terminal Server administration, maintenance, and support functions as well as

Dell/HP servers and Mitel 3000 VoIP telecommunications.

Directed several large IT projects including Osilon server nodes for Geophysical engineers maintenance and
consultation, Exchange 2010 implementation, and network communication for offshore connectivity with
microwave and VSAT.

Managed licensing initiatives for all software/applications company-wide; supported Blackberry server, Blackberry
mobile devises, smartphones, iPhones, and Samsung devices; supported VPN Cisco client.
EARLY CAREER
Koch Industries, Houston, TX - Senior Network Analyst
Superior Energy, Houston, TX System Support Specialist
Koch-Delinea Corporation, Houston, TX Senior Workstation Technician

EDUCATION
Microcomputer Technology Institute, Houston, TX
Associate in Computer Science Technology
New Horizons Computer Learning Center, Houston, TX
Interconnecting Cisco Networking Devices ICND
Exchange 2010
Microsoft Windows 2000 Professional Server Implementation
Implementing Microsoft Windows 2000 Network Infrastructure Implementation
Microsoft SQL 2000 Server Database Administration