Survey Questionnaire

I would like to invite you to take part in my research study by completing this questionnaire. It is
entirely up to you whether you participate but your responses would be valued. My study I regarding
online purchase risks and their effects on the purchase decision. I neither need your name nor any
identifying details; the questionnaire can be completed anonymously and all reasonable steps will be
taken to ensure confidentiality.
Kindly answer in mind the website you have experience of purchasing from

1. The web site of this web-retailer is trustworthy and honest.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

2. The web site of this we b-retailer wants to keep promises and obligations.
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

3. The information provided by the web-retailer is pletiful and of sufficient quality.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

4. The infrastructure of the web site of this web-retailer is dependable.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

5. The web site of this we b-retailer offers secure personal privacy.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

6. The web site of this web-retailer keeps my best interests in mind.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

7. Compared to other web site offered, the web site of this web-retailer is secure and reliable.
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

8. The web site of this web-retailer would not behave opportunistically (e.g., gaining money illegally).
Strongly
Agree

gree

Neutral

Disagree

Strongly
Disagree

9. The performance of the web site of this web-retailer fulfills my expectation.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

10. It is likely that I will transact with this web retailer in the near future
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

11. Given the chance, I intend to use this retailers web site
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

12. Given the chance, I predict that I should use this retailers web site in the future
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

13. I am Worried about that the personal address, telephone number could be misused by others
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

Disagree

Strongly
Disagree

14. My e-mail address could be misused by others

Strongly
Agree

Agree

Neutral

15. The account number of my credit or debit card could be misused by others
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

16. I am worried that the website will share my personal information to other companies
Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

17. The website will Track my shopping habits, purchases.

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Disagree

Strongly
Disagree

Disagree

Strongly
Disagree

Disagree

Strongly

18. The website will Place cookies on a my computer

Strongly
Agree

Agree

Neutral

19. Website will contact me without my consent

Strongly
Agree

Agree

20. I Cant trust the online company

Strongly
Agree

Agree

21. I am worried that I may not get the product

Strongly
Agree

Agree

Neutral

22. I May purchase something by accident

Strongly
Agree

Agree

Neutral

23. My personal information may not be kept

Strongly

Agree

Neutral

Agree

Disagree

24. I may not get what I want

Strongly
Agree

Agree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Neutral

Disagree

Strongly
Disagree

Disagree

Strongly
Disagree

25. My credit card number may not be secure

Strongly
Agree

Agree

26. I Might be overcharged

Strongly
Agree

Agree

27. I Cant examine the actual product

Strongly
Agree

Agree

28. The Size may be a problem with clothes

Strongly
Agree

Agree

29. I Cant try on product online

Strongly
Agree

Agree

30. Inability to touch and feel the item

Strongly
Agree

Agree

31. Must pay for shipping and handling

Strongly
Agree

Agree

32. Must wait for merchandise to be delivered

Strongly
Agree

Agree

Age:

_____________

Gender:

_____________

Education:

_____________

Marital Status:

Neutral

_______________

Salary Range (20,000-30,000) (30,000-50,000), (50,000-100,000) (100,000------)