TraveI

Complete the sentences with words from the box'

l-

z,

6)
G)

divert

jet-tag

cabin

delays

sefvir

ftights

growing number of people criticise the airtines and demand better...' 5l'-V'iee ' "
dissatisfaction, for
There are signs that airlines are trying to respond to customer
and quality in-ftight meals'
example by providing more ....... '..

o
F

"

common on [ong-distance
cases of passenger misbehaviour are unfortunately att too

4
5

After a 15-hour ftight, you can expect a lot of travetlers to suffer

Poor service and

from

""""

"

.... witt inevitably harm an airline's reputation'

frequent

6Ftightand.........'..crewssometimeshavetodealwithdangerousin-flight
behaviour.

TWewereheadingforWarsaw,butowingtothebadweather'theyhadto
..... our ftight to Frankfurt'

Complete the text with the best words'

Customer satisfaction

Forthesecondtime,theKoronaHotelhasbeenrankedNo.lforcustomer

satisfaction.
,At

we get
our hotet, we give our....b....' more than a high-quality experience'

themtoenjoytheKoronawayoflife,'saysKurtAhtberg,theGeneralManager'
'and we pride ourselves on excellent " "

"'

in a luxurious environment''

The......]areresponsiveandservice.oriented,theyobvioustyenioytheir
The](orona is committed to meeting the '..
iobs and want to hetp the clients.
lnternet access
of today's international business ... ...t: there is high-speed

.,.u

throughoutthehotel,andtherearethreespaciousmeetingrooms,withattthe
...,. i needed for successful business " " ' '7'
drive from the
ln addition, the......8 of the hotel is ideat: a three-minute

international airPort.

Ahtberghaslongunderstoodthatbusyexecutivescannotaffordtowaste
Nor do executives
time in . . . .. .' lams as they try to " " "l0 city centre venues'
to catch an earty-morning " ' " '"'
Ortil."tat,U enioy getting up at dawn

1 a) customers
2 a) waiters
3 a) crew
4 a) needs
5 a) tourists
6 a) tools
7 a) speeches
8 a) location
9 a) transport
10 a) reach
11 a) arrival

b) guests
b) help
b) assistants
b) functions
b) dealers
b) facitities
b) [ectures
b) ptace
b) street
b) get
b) airport

c) tourists
c) chefs
c) salesmen
c) success
c) travellers
c) buitdings
c) presentations
c) venue
c) road
c) arrive
c) ftight

d) shoppers
d) service
d) staff
d) faiture
d) voyagers
d) machines
d) tatks
d) situation
d) traffic
d) go
d) check-in

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"

TRAVEL

Match each item on the teft with an item on the right.

a)

As you know, we're going to

Look at the fog!

increase our speciaI offers.

b) They know everything about

We're leaving at five o'clock on

Apex tickets.

Friday morning.

c) They couldn't get us a later

Most probably, airport hotets witl

become increasingly popular.

z,

Hold on. l'[[ call our TraveI

6r

ftight this time.

d) We're about to start

advertising.

Department and find out for you.

6f
F1

Ftights are going to be detayed

designed with the business

again.

ofthem have been

e) Many

o
v

traveller in mind.

Study the forms in botd in Exercise A. Decide which sentence, 1-5,

illustrates each of the meanings, a-e, below.

a)

instant decision .f.g.q.tg np.g..t!..

b)

pre-ptanned decision

c)

prediction based on present evidence

d)

generaI prediction

e)

future arrangement (diary future)

/ opinion about the future .........

In each sentence, one word is missing. Show where the word should go
and write it on the [ine provided.

1
2
3
4
5
6
7

Francesca

travetting from ltaly to Singapore in March.

..

i5...

'

We're going meet our agent to discuss our new strategy.

So you

finish in five minutes? OK then. I wait for you in the lounge.

What time the train arrive in Brussels?

By the way, Jeff,

what you doing on Thursday afternoon?

lt's at[ decided now. We going to hotd the sales conference in Rome.
Monday morning? Just one moment. I just check my diary.

Put the words and phrases in order to make sentences.

1
2
3
4
5

assoon as

/a ring/ larrive /

I'ttgive / in Brussels.

/ MrDupuis

fII I lf / is detayed, / miss / my ftight / the presentation'

a betterhotet.

you advise
again.

/ goingto

/ I'tt/

in May

llfind ll'm / stay here / until

/ notto

go.

/ ourChinese suppliers / unless /visit /

/ and visit / you are / in Copenhagen / our headquarters /

me

Ptease come

/ when

Tip
After as soon as

/if /untit /unless /when /once /next time

we use a present verb

form, even when we are talking about the future.

r
o

10

Next time you:{lbe in Vancouver, you must stay at the Plaza Hotel.
Next time you are in Vancouver, you must stay at the Plaza Hotet.

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