Document

No. :

Pride/IMS/8212

Authorized
by:

Ver #

Satishbabu M

Date

9.00

21-Apr-09

12-Jan-10

Infosys
QUALITY SYSTEM
DOCUMENTATION
References

Relationship
Engagement
Feedback Form

Version.Rev :

9.0

Signature/:

21-Apr-09

Date

Document Revision History

Author

Satishbabu M

Reviewer

NA

Comments
Replacing existing relationship engagement
feed back form in word format with excel to
upload the data automatically into IQIA

Satishbabu M

NA

Incorporated the scale to have incremental

value of 0.5 instead of 1

Comments

isting relationship engagement

rm in word format with excel to
data automatically into IQIA

the scale to have incremental

ue of 0.5 instead of 1

COPYRIGHT NOTICE

This Quality System Documentation is the property of Infosys Technologies Limited. All ideas and informati
documents are the intellectual property rights of Infosys Technologies Limited. These documents are not for g
meant for use only for the person they are specifically issued to. These documents shall not be loaned to
Infosys, including its customers. Copying or unauthorized distribution of these documents, in any form or m
mechanical, photocopying or otherwise is illegal.

Infosys Technologies Limited

Hosur Road
Electronic City, 3rd Cross
Bangalore 560 100
India.
Telephone: 91 80 2852 0261
Fax: 91 80 2852 0362
Website: http://www.infosys.com

To be filled in by Infosys
Organisation

Date

Feedback By

Designation

Project Code

Project Name

Feedback Period

Milestone

ys

To Be filled in by the Customer

The Objective of obtaining the feedback is to evaluate Infosys, performance, on key aspects, during th
execution and actionize for the continuous improvement. Rating is required only where the parameter is applica
We would like your rating on 7 point scale
NA

Rating
Scale

Not
Applicable

Neither
Dissatisfied
Extremely Very
nor
Dissatisfied dissatisfied Dissatisfied Satisfied
Satisfied

Very
Satisfied

Extremely
Satisfied

How Satisfied are you with Infosys team on the following ?

SERVICE MANAGEMENT
1
2
3
4

Completeness of deliverables of service support as per engagement scope

Completeness of deliverables of operational support as per engagement scope
Quality of service delivered (Service Reporting, Service Level Management, System and Operations
Management
Quality of Documentation

PROJECT MANAGEMENT
5
6
7
8
9

Risk/ Issue Management Capabilities

Adherence to Service Level Agreements ( SLA's)
Proactive communication and escalations as needed
Delivery within the committed cost
Handling transition of resources

PEOPLE
10
11
12
13
14

Commitment demonstrated by Infosys Team

15

Technical Expertise (Technical Platform, Architecture, Tools and techniques)

Infosys team adapting to your culture

Abilities/Effectiveness of verbal communication
Abilities/Effectiveness of written communication
Domain Knowledge

Overall Satisfaction
Please Indicate :

Specific Contribution that delighted you

Specific areas that needs improvement

ce, on key aspects, during the project

where the parameter is applicable.

GEMENT

GEMENT

Rating Remark

NA
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5.5
6
6.5
7