LSD Guide to Zimbra 8.

Zimbra Collaboration Suite 8.5

Published: 31/08/15
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LSD Guide to Zimbra 8.5

www.lsd.co.za

Table of Contents
Zimbra 8.5 Overview............................................................................................................................................................................................................... 5
Zimbra Subscriptions.............................................................................................................................................................................................................................. 5
Subscription Types........................................................................................................................................................................................................................... 5
Zimbra Editions....................................................................................................................................................................................................................................... 7
ZCS Product Edition Comparison................................................................................................................................................................................................... 7
Zimbra Support....................................................................................................................................................................................................................................... 9
Standard Support............................................................................................................................................................................................................................ 9
Premier Support.............................................................................................................................................................................................................................. 9
Elite Support.................................................................................................................................................................................................................................. 11
Elite Plus........................................................................................................................................................................................................................................ 11
Product Implementation Options.......................................................................................................................................................................................................... 11
Compatibiltiy......................................................................................................................................................................................................................................... 13
Zimbra vs Microsoft Exchange............................................................................................................................................................................................................. 13
What LSD offers with Zimbra................................................................................................................................................................................................................ 15

Published: 31/08/15
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LSD Guide to Zimbra 8.5

Zimbra 8.5 Overview

Zimbra Collaboration Suite (ZCS) is an open source messaging and collaboration solution, trusted by more than 5,000 companies and public sector customers, and over
100 million end users, in over 140 countries. Zimbra includes complete email, address book, calendar, file-sharing and tasks, and can be accessed from the Zimbra
Web client, MS Outlook, Mozilla Thunderbird and other standards- based email clients and mobile devices. You can deploy Zimbra as a traditional binary install on Linux
or through one of our many Zimbra hosting providers.

Zimbra Subscriptions
ZCS Subscriptions are sold as either Perpetual Licenses or Subscriptions in bundles of 25 mailboxes.
Discounted subscription rates are offered for Emerging Markets (Commercial), Government/Non-Profits and Academic institutions.
Pricing is further discounted by quantity, in 5 tiers:

Tier 1: 25 - 249 mailboxes

Tier 2: 250 - 2499 mailboxes

Tier 3: 2500 - 9999 mailboxes

Tier 4: 10000 - 24999 mailboxes

Tier 5: 25000+ mailboxes

Subscription Types
Perpetual license - Entitles customers to permanent use of the major release version purchased, only. There are no rights to any updates, upgrades, extensions or
enhancements to the software, unless Support and Subscription (SnS) is purchased separately (first year mandatory). SnS is purchased in either 1 or 3 year terms.
Perpetual licenses offer the most cost-effective licensing model for multi-year deployments of Zimbra.
Subscription - Includes software license, support, major and minor release updates over the duration of the subscription - sold on either 1, 2 or 3 year terms. Discounts are
applied for multi-year subscription term purchases. Subscriptions that are not renewed on/before anniversary date will lose the right to use the software.

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LSD Guide to Zimbra 8.5

Zimbra Editions
ZCS is available in two editions that can be mixed and combined in the same installation:

Professional Edition mailboxes include connection to Microsoft Outlook (ZCO), Zimbra Mobile (support for ActiveSync) and includes Email Archiving &
Discovery.

Standard Edition Mailboxes do not include: connection to Microsoft Outlook (ZCO), Zimbra Mobile (support for ActiveSync) or Email Archiving &
Discovery.

Outlook for Mac functionality - optional licensing subscription supporting Exchange Web Services for native Outlook for Mac, 25 mailbox minimum

ZCS Product Edition Comparison

Zimbra Collaboration Product Edition Comparison

Community

Standard

Professional

Web Application
Attachment Search

Attachment Preview Rendering

Personal Distribution Lists

MS Exchange Interoperability

Sharing Folders and Files

Custom Retention Policies

POP / IMAP Email

CardDAV / iCal / CalDAV Clients

Outlook Sync (MAPI)

Desktop

Mobile Devices
Zimbra Rich Web-Based Mobile Web Client

Zimbra Mobile for iPhone / Android / Smartphones

POP / IMAP Email for iPhone / Android / Smartphones

CardDAV Contacts & CalDAV Calendar for iPhone

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LSD Guide to Zimbra 8.5

Zimbra Collaboration Product Edition Comparison

Standard

Professional

LDAP / MS Active Directory Support

Real Time Back Up / Restore

Server Clustering / High Availability

Hierarchical Storage Management (HSM)

Zimbra Archiving and Discovery

Multi-Domain Support

Delegate and Domain Administration

Rebrand Web Client UI

Migration Tools

Zimbra Connector for BlackBerry

Community

Server Administration

Domain Management and Customisation

Zimbra Support
Zimbra Support is available on four levels, each priced differently:

Standard Support
Provides robust web-based access to self-help facilities: Forums, Wiki, Documents, Product Portal, Updates, Upgrades, Support Portal; as well as Phone Support during
Business Hours only with Unlimited Support Incidents included per year.

Initial Response Target Times for Severity-1 = 2 Business Hours; for Severity-2 = 4 Business Hours; for Severity-3 = 8 Business Hours; for Severity-4 = 8
Business Hours.

Premier Support
In addition to Standard Business Hours support, includes 24x7 support for Severity-1 issues, intended for production systems and urgent assistance.

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LSD Information Technology (LSD) recommends that new customers purchase the Premier Support for their first year of subscription, when they are likely to require
more help, and then move to Standard Support on subsequent renewal periods if cost is a concern.

Elite Support
Prioritised organisational relationship with Zimbra, including additional packaged Support Services:

Named Rela)onship Manager

Named Lead Support Engineer

Root Cause Analysis

JPOR and Trusted Advisor

Technical Operations & Upgrade Planning

Health Check

Training

API Development Support

Patch Support

Elite Plus
Includes Elite + Source Code Support:

Source Code Support & Access Management

Core Development Support

Code Review & Integration

Product Implementation Options

LSD offers three options when implementing the Zimbra solution. These options are as follows:

Onsite Server Installation Zimbra is installed and configured on a server provided by the client and is hosted on site or in a data center.

Offsite / Cloud Server Installation Zimbra is installed and configured on a Cloud server such as Amazon AWS or Google Cloud

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Hosted Mailbox Solution LSD will host the Zimbra solution and provide mailboxes on a monthly rental.

Compatibiltiy
Support for Other Desktop Email Clients:

Messaging Application Programming Interface (MAPI) synchronization to MS Outlook 2013/2010/2007/2003 with full delegate, offline access and support
for S/MIME

Support for all POP3, IMAP4, Calendaring Extensions to Web Distributed Authoring and Versioning (CalDAV), and vCard Extensions to Web Distributed
Authoring and Versioning (CardDAV) clients

Mobile Access:

Synchronization with iOS, Android, BlackBerry and Windows smartphones and tablets

Ability to set mobile security policies including device wipe, PINs and device-management features on user accounts

Rich browser-based experience on any smartphone or tablet

Zimbra vs Microsoft Exchange

High Quality Online & Offline User Experience
Zimbra is supported across all major browsers (Safari, Internet Explorer, Firefox and Chrome). Zimbra users have a rich and consistent experience as they
use the Zimbra web client across different browsers.

Access Zimbra from Any Device

Users access Zimbra using the Zimbra web client. Additional support is also provided for:
Zimbra web client

High quality, rich and consistent experience for users supported across all major browsers and on Mac, Linux or Windows desktops.

Outlook

Users who do not want to use the Zimbra web client have the option to use Outlook.

Third-party email clients

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Zimbra supports open standards and can be accessed by third-party email clients that support IMAP, POP, CardDAV and CalDAV.

Smartphones and tablets

Smartphones such as iPhone, Android or Windows-based and Blackberry smartphones are supported. Zimbra can also be accessed via tablets that
support Active

Built for the Private and Public Cloud

Highly available and scalable solution Zimbra provides a scalable solution that has integrated high availability, backup and disaster recovery. Zimbra
integrates with the application monitoring APIs in most virtualization and storage platforms providing critical Zimbra application heartbeat services.

Flexible Storage Options

Zimbra enables organizations to plug and play with todays infrastructure of choice, supporting a hardware independent model, allowing organizations to
choose the best storage servers that fit the business requirements and available budget.

Enables IT-as-a-Service (ITaaS)

Cloud applications and infrastructure have not only changed the expectations of end users, they have also provided executives with granular visibility into
the cost of running a data center.

What LSD offers with Zimbra

LSD Information Technology (LSD IT) is the proud Gold partner of Zimbra in Southern Africa and can assist with ZCS Network Edition subscriptions and a wide range of
Consulting services (Enablement and Advisory) on the Zimbra solution. These services include the following:

Consulting LSD provides on-site and remote consulting to customers who are looking to move to Zimbra or who require input on their infrastructure and
current Zimbra setup.

Implementation and Installation LSD also does the implementation and configuration of the Zimbra solution, be it in the cloud or onsite. The time
allocated to do the implementation is dependent on the scope of work and the size of the stack.

Migration LSD can assist with the migration of users from their current mail solution over to Zimbra. Please note that mailbox sizes and the amount of
mailboxes varies from customer to customer and also from user to user, for this reason migration is also completed on a time and material basis. This is to
ensure LSD does not over bill or over commit to any customer.

SLA LSD offers ongoing support. This support is offered as telephonic or on-site support.

Published: 31/08/15
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