Richard O’Connell 934 Brightview Drive

Lake Mary, Florida 32746

(407) 375-6467
roconnell65@yahoo.com

PROFESSIONAL PROFILE

• Skilled communicator and motivator with over 15 years leadership and

management experience. Excellent in team environments.
• Resourceful problem-solver who enjoys multi-tasking in high stress, fast
paced environments. Proven track record of meeting quotas and achieving goals.
• Excellent computer skills with emphasis on Information Systems Management.

AREAS OF EXPERTISE

• Occupational Safety • Program Management • Training

• Adult Learning • Information • Curriculum Development
Systems

EXPERIENCE

2005-Present Training Manager

Learning & Development
Universal Orlando Resort

TM

• Successfully manage safety and regulatory compliance training program for a

workforce of 14,000 team members. Developed content and delivered an average of
40,000 training units per year.

• Identified a potential for e-learning to be utilized to reduce classroom time

for training. In first year of release, realized 47% completion of topic online
versus traditional classroom delivery reducing time away from work location.

• Researched and utilized new technology to deliver blended learning for a safety
course. Changes resulted in labor cost savings over $20K in first year.

• Manage the scheduling and facilitation of over 1200 classes per year that
supports 24/7 operational schedules. Directly supervise three Safety Trainers
and lead a team of 28 field trainers. Personally facilitated 1200 classes over
four year period.

• Conduct needs and task analysis on jobs to develop or update curriculum for
training courses. After review of in-house training capabilities; identified
and contracted with outside vendors to provide additional resources for program
effectiveness. Partnered with area managers and subject matter experts to
develop blended learning approaches to various job functions throughout the
resort.

• Developed and implemented a Train-the-Trainer process that identified,

developed and mentored internal Team Members that showed potential to exceed as
Rich O’Connell 407-375-6467 roconnell65@yahoo.com

training professionals.
Rich O’Connell 407-375-6467 roconnell65@yahoo.com

1996-2005 Career Counselor (NCC/E-7)

United States Navy
Various locations worldwide

• Analyzed Navy Manpower Documents and provided executive level reports and
recommendations on manning, retention, training and qualifications needed to
achieve objectives.

• Managed retention program, provided individual and group counseling and

guidance on career development programs. Specialized in Individual Development
Plans and goal setting strategies. Received outstanding performance awards for
results achieved.

• Hand picked for working knowledge of Navy Training Management and Planning
System (NTMPS) and Career Information Program Management (CIPM) to attend
conference at Center for Career Development on integration of database elements
into field applications.

• Provided training to other Navy Counselors on use of Career Information

Programs.

• Developed and facilitated training sessions on Navy policies. Including but not
limited to; career development, violence in the workplace, Harassment
Prevention, Equal Opportunity, Diversity, leadership, ethics, and company
values.

• Created and managed a successful Mentor program.

• Provided training and guidance to the Career Development Team on counseling,

employee development and effective feedback techniques. This initiative
resulted in an increase in overall retention of skilled Sailors. Retained 83%
of qualified personnel, exceeding goals.

1983-1996 Electronics Technician

United States Navy
Various locations worldwide

• Managed Electronics Repair Division with 15 technicians assigned. Performed

evaluations and provided feedback to employees, mentored and developed
junior personnel.

• Responsible for scheduled and unscheduled maintenance on shipboard and

aircraft electronic systems including; RADAR, weapons guidance Systems,
digital computers, satellite communications systems.

• Trained new personnel on proper equipment operation, safety, troubleshooting

and repair procedures.
Rich O’Connell 407-375-6467 roconnell65@yahoo.com

EDUCATION AND TRAINING

Master of Science degree, Computing Technology in Education

Nova Southeastern University

Bachelor of Science Degree (Cum Laude), Computer Studies

University of Maryland University College

Human Resource Management certificate course

Villanova University

Kepner-Tregoe Project Management certificate course

Valencia Enterprises

Trainer Course in Occupational Safety and Health for General Industry

University of South Florida

Trainer course in Occupational Safety and Health for Construction Industry

University of South Florida

Numerous Computer and Electronic courses

United States Navy (transcripts available upon request)

COMPUTER SKILLS

Proficient with Microsoft Office suite (Access, Excel, Word, PowerPoint),

Microsoft Publisher, and Microsoft Producer software

Work with Articulate for course development

Work with Remark Office OMR to develop course evaluations

Work with Outstart Trainer for e-learning course development

Work with PeopleSoft HRIS (with Crystal Reports)

Work with Occupational Health Manager software (OHM)

Basic programming skills in JAVA, C++, Visual Basic