Corina Lynne Gorman

2200 N. Torrey Pines Drive

Apartment 2065
Las Vegas, Nevada 89108
Phone: 702-463-7113
rinalynne624@yahoo.com

OBJECTIVE
• A career position in a progressive environment that is challenging with increasing responsibilities.

SKILLS
• Willing to assume responsibility, self-motivated.
• Well-rounded, flexible team player with the demonstrated capacity to learn quickly and apply that knowledge
effectively.
• Skilled in applying a logical, common sense approach to seeking practical solutions.
• Excellent communication and organization skills, ability to multi-task, self-starter and creative.

EXPERIENCE
Kelly Services (Health Management Systems), Albany, New York
Health Insurance Verifier, April 2008-November 2008
• Contacted various health insurance companies to verify members' health insurance eligibility via telephone and
internet. Entered members' eligibility data into company database.

Kelly Services (Empire Blue Cross), Albany, New York

Customer Service Representative, October 2007-March 2008
• Answered members' inquiries regarding health insurance benefits for Medicare department via high volume phone
line and corporate mailings. Worked in a call center environment. Obtained members' health insurance benefits via multi-
screen computer system. Re-assigned claims to be resubmitted. Documented all calls into computer system.

United States Postal Service, Albany, New York

Casual Mail Clerk/Mail Handler, November 2006-September 2007
• Responsible for sorting letters and packages for distribution of mail via company machinery. Assisted in loading
mail onto mail delivery trucks. Lifted up to fifty pounds of mail.

Boscov’s Department Store, Albany, New York

Store Operator/Customer Service, September 2002-January 2004
• Responsible for transferring incoming customer calls to the correct departments via multi-phone line. Handled
outgoing calls to customers regarding customer inquiries and rain check information in a professional manner. Handled
overhead paging system. Assisted in distribution of payroll. Responsible for cash handling, layaway orders, gift wrapping,
customer refunds, and customer relations.

Cumberland Farms, Albany, New York

Store Clerk, January 2001-January 2002
• Responsible for opening and closing the store. Worked independently and as a team. Responsible for cash
handling, lottery, cleaning of store, and stocking merchandise.

EDUCATION
Schenectady County Community College, Schenectady, New York
Human Services, September 2004-June 2005
• Presidents' List-2004
• Dean's List-2005
Colonie Central High School, Albany, New York
High School Diploma, June 1994

References Available Upon Request