INNOVATION GROUP AUSTRALIA

For the Future Ready Organisation

Innovation Group is a global provider of business process

solutions to insurers, fleet and motor manufacturers.

ABOUT US
By expertly managing all aspects of insurance claims and motor fleet accidents, we
simplify complex events and create certainty for our clients and their customers. We
help reduce indemnity costs and provide a faster, more effortless experience for
everyone involved.

MARTIN JONES
CEO Australia and Asia,
Innovation Group

3,000

+1,100

+75%

4 mil+

Employees

Clients worldwide

of the top property and casualty

insurance companies globally are
our clients

claims and incidents

handled per year by
Innovation Group

We support the entire insurance value chain from quote and inception, through First
Notice of Loss, claims and repair management and right on to settlement and recovery.

INNOVATION GROUP AUSTRALIA

For the Future Ready Organisation

WHY INNOVATION GROUP?

As a challenger brand in the Australian car insurance market, we fight for each new
customer by presenting a superior value proposition based on combining lower cost car
insurance policies with swift, dependable claims service. Getting that right means we
generate strong, loyal promoters within our customer base. Innovation Group helps us
do that.
SIMON LINDSAY
Country Manager Progressive
Australia

Experience Expertise
15+ years in the market
Global scale and
collaboration

Qualified people with specialised

skills, industry knowledge and
years of experience

Consistent service
delivery

Strong focus in our core market

Best in class repair network

Proven track record

and reputable brand

Largest fleet player in our

market

Flexibility

Innovative

Tailored solutions

Forward-thinking

Flexible delivery options

Unique solutions

Quick to react and adapt

Partnership approach

Integrated approach

Value-driven

Scalability

INNOVATION GROUP AUSTRALIA

OUR GLOBAL
REACH
We operate across the
globe to deliver innovative
solutions to some of the
worlds largest insurers and
fleet operators. Here is a
selection of our clients.

United Kingdom

North America

Lloyds Banking Group

Co-Operative Insurance
Direct Line Group
Ansvar

American Farmers & Ranchers

Liberty Mutual
Aviva
Avis

For the Future Ready Organisation

Germany

Poland

Wrttembergische Versicherung
GVV Versicherung
AXA

Gothaer Allgemeine Versicherungs-AG

ERGO Versicherungsgruppe
InterRisk Versicherungen

Spain

France

Belgium

Masterlease
ALD Automotive
GE Fleet Services

Mutuelles De Poitiers
Swiss Life
BNP Paribas

Marsh
Metlife
Siemens

South Africa

Australia

India

Toyota South Africa Motors

Ford Motor Corporation South Africa
Jaguar Land Rover
Absa Bank Limited
Standard Bank Limited

4 out of the top 5 insurers

New India Assurance

Oriental Insurance
Future Generali
Raheja QBE
Bharti AXA

9 Fleet Management Operators,

and handling over 100,000 fleet
vehicles

INNOVATION GROUP AUSTRALIA

For the Future Ready Organisation

AUSTRALIAN SERVICE OFFERINGS

SERVICES

CLAIMS
MANAGEMENT

ASSESSING

THIRD PARTY
PROACTIVE

LOSS ADJUSTING

REPAIR NETWORK
MANAGEMENT

FLEET SERVICES

FLEET SOFTWARE

Motor
Home and Contents
Personal Injury
Builders Warranty
SME (Property)
Fleet

INNOVATION GROUP AUSTRALIA

WHAT DO WE DO?
MOTOR AND FLEET CLAIMS MANAGEMENT

We provide complete motor claims services

for insurers, fleet and motor manufacturers.

For the Future Ready Organisation

WHAT DO WE DO?
THIRD PARTY PROACTIVE SERVICES

We proactively direct not at fault third parties to a

controlled repair network to mitigate third party costs.

INNOVATION GROUP AUSTRALIA

WHAT DO WE DO?
HOME AND CONTENT CLAIMS MANAGEMENT

We offer a comprehensive range of

property claims services that support the
entire insurance value chain.

10

For the Future Ready Organisation

WHAT DO WE DO?
BUILDERS WARRANTY CLAIMS MANAGEMENT

We manage the end-to-end claims process for builders warranty products in

Victoria, New South Wales, South Australia and Western Australia.

11

INNOVATION GROUP AUSTRALIA

WHAT DO WE DO?
PERSONAL INJURY CLAIMS MANAGEMENT

We offer a range of personal injury and accident claims services for sports
injuries, medical claims, non-medicare and funeral expenses.

12

For the Future Ready Organisation

WHAT DO WE DO?
RISK MITIGATION

We help fleet
operators minimise
off-road time and
manage risk issues.

13

INNOVATION GROUP AUSTRALIA

WHAT DO WE DO?

For the Future Ready Organisation

OUR INSURANCE SERVICES TEAM

FLEET SOFTWARE

We provide sophisticated technology solutions to help streamline vehicle

selection and automate maintenance approvals.

ROD WOOD
Group Executive, Insurance
Services
With more than 28 years of
insurance industry experience
gained at Innovation Group, QBE
and AAMI, Rod has successfully
led many large projects including
start-ups, restructures and growth initiatives. He
has extensive local and international experience
in personal lines insurance and financial services
products.

14

ANTHONY COOPER
National Business Development
Manager, Insurance Services
Anthony has over 20 years
of experience within the
insurance industry. He has
held senior roles with IAG,
Suncorp, Lumley and Zurich
in strategic planning, portfolio management,
distribution and relationship management.
Anthony has a wealth of knowledge and
experience across all domestic, commercial and
statutory classes.

15

INNOVATION GROUP AUSTRALIA

OUR FLEET SERVICES TEAM

PETER ROBB
Group Executive,
Fleet Services
Peter has over
22 years of
experience
specialising
in fleet
management.
Prior to joining Innovation Group,
Peter held senior executive roles
within one of the worlds largest fleet
management and leasing entities
in both New Zealand and Australia
across sales, operations and general
management.

16

DANIEL
THOMPSON
Business
Development
Manager,
Fleet Services
During his
10 years with
Innovation Group,
Daniel has held a variety of Insurance
and Fleet roles including Claims
Processing, Repair Management,
Contact Centre Management and
Compliance and Training. Daniel has
strong relationship management
experience and comprehensive
knowledge of the fleet and risk
management industry.

TONY BRAND
General Manager,
Fleet Services
With more
than 30 years
automotive
experience gained
globally, Tony has
held senior roles
in OEMs, Franchised Networks, Dealer
and Fleet Systems Providers, and
E-commerce start-up businesses. Tony
joined Innovation Group in 2007 through
the acquisition of Motorconsult Pty Ltd
and has since continued the successful
growth and development of our fleet
risk and technology business.