Escolar Documentos
Profissional Documentos
Cultura Documentos
A PROJECT REPORT
Submitted to
Dr.SHANTHI VENKATESH, M.A, PHD
(ASST.PROFESSOR)
SRM SCHOOL OF MANAGEMENT
MAY- 2010
BONAFIDE CERTIFICATE
DEAN
DIRECTOR
INTERNAL EXAMINER
EXTERNAL EXAMINER
ABSTRACT
The factories Act, 1948 lays stress on improved working conditions for
the workers employed in recognized industries. This Act implies providing
better working conditions, such as proper lighting, heat control, cleanliness,
low noise level, toilet and drinking facilities, etc.,
In order to study the objective, the data have been collected through
Primary survey by administrating a detailed questionnaire to section of the
employees selected at random. The sample size is 150 and is collected
randomly. The simple percentage analysis is used to know the satisfaction
level of the employees regarding welfare measures. It is observed that overall
the workers are satisfied with the facilities.
Suggestions were made based on the findings. The existing facilities such
as First aid, Night duty allowances, Restroom, Funeral expenses can be
improved for further satisfaction of workers.
ACKNOWLEDGEMENT
DECLARATON
declare
that
the
study
report
entitled
LABOUR
WELFARE
The empirical findings in this report are based on the data collection. The
matters included in this study are not a reproduction from any source. I further
declared that any part this project itself has not been submitted elsewhere for Award
of any degree.
Date:
Place:
KISHORE KUMAR.K.M
CONTENTS
TITLE
Abstract
CHAPTER 1
PAGE.NO
iii
LIST OF TABLES
vii
LIST OF FIGURES
viii
INTRODUCTION
1.1
1.2
1.3
1.4
10
1.5
20
CHAPTER 2
2.1
Objectives
22
2.2
23
2.3
24
CHAPTER 3
RESEARCH METHODOLOGY
3.1
Introduction
25
3.2
Research Design
25
3.3
Type of research
26
3.4
Sources of information
26
3.5
Sampling Design
26
CHAPTER 4
4.1.
27
4.2.
34
CHAPTER 5
FINDINGS, SUGGESTIONS
5.1
Findings
47
5.2
Suggestions
48
CHAPTER 6
6.1
CONCLUSION
Conclusion
49
APPENDICES
50
LIST OF TABLES
TABLE
NO
PAGE
NO
4.2.1
34
4.2.2
34
4.2.3
35
4.2.4
4.2.5
36
4.2.6
37
4.2.7
37
4.2.8
38
4.2.9
39
4.2.10
39
4.2.11
40
4.2.12
41
4.2.13
4.2.14
42
4.2.15
42
4.2.16
43
4.2.17
43
4.2.18
44
4.2.19
44
4.2.20
45
4.2.21
45
4.2.22
46
4.2.23
46
LIST OF FIGURES
FIGURE
NO
PAGE
NAME OF THE FIGURE
NO
1.2.1
Organizational Structure
4.2.1
35
4.2.2
38
4.2.3
39
4.2.4
40
4.2.5
42
CHAPTER 1
INTRODUCTION
There are mainly two types of steel producers, primary and secondary
producers. These two strategic groups together uses a mix of technologies, with
much lesser degree of backward integration and hold around 705 of the mild
steel capacity in the Indian steel industry. The third groups of tertiary producers
were the mini-steel plants, using electric, arc of induction furnaces and are very
small in size.
Exports in the first 5 years were mainly due to recession in the domestic
iron and steel market. Once domestic demand revived, exports declined. India
once again started exporting steel only in 1975 touching a figure of 1 million
tones of pig iron and 1.4 million tones of steel in 1976-77. Thereafter, exports
again declined to pick up only in 1991-92. When the main producers exported
3.87 lakh tones which rose to 2.79 million tones in 1995-96 and 3.3 million tones
in 2001-02.
Indias major market for steel and steel items include USA, Canada,
Indonesia, Italy, west Asia, Nepal, Taiwan, Japan, SriLanka and Belgium. The
steel industry has to gear up to meet domestic as Well as global competition
terms of product range, quality, and price.
Steel Authority of India Ltd, (SAIL), Indias largest corporate entity, with its
five integrated steel plants, three special steel plants and Ferro-alloy plant forms
the backbone of Indian Steel Industry. From ordinary safety pin to sophisticated
industrial applications. Steel Authority of India Ltd. (SAIL) is Indias largest and
one of the worlds leading steel procedures with a turn over of 22,000 cr.
SAIL has four integrated steel plants namely Bhilai Steel plant (BSP) in
Chhatisgarh, Durgapur Steel Plant (DSP) in West Bengal, Rourkela Steel Plant
(RSP) in Orissa and Bokaro Steel Plant (BSL) in Jharkhand.
SAIL has three special steel plants namely Alloy Steel Plant (ASP) in West
Bengal, Salem Steel Plant (SSP) in Tamil Nadu and Visvesvaraya Iron and Steel
Plant (VISP) in Karnataka.
General Manager
(W)
Deputy
Deputy General
Manager Projects
Deputy
General
Manager
General
Manager Quality
Deputy General
Manager (MM)
Deputy
General
Manager
Chief of
Communication
Asst.General
Manager
(Technical & Admin)
Chief of
Finance Manager
Asst.General Manager
Computer & Information
Executive
Director
Additional Chief
Vigilance Officer
Senior Manager
Safety
Asst.General
Manager
Chief of Personal
and Administration
Chief Personal
Manager
Chief
(Medical & Health)
Senior Manager
(Town Administration)
Manager
(Administration)
Salem Steel Plant (SSP) is the youngest member of SAIL; the public sector
giant becomes the visitor to the latest technology and sophistication. To meet
the growing demand in 1970 the Prime Minister of India announced in the Loc
Sabha the decision of the government to setup a steel plant at Salem in Tamil
nadu. Based on the feasibility report the government made an investment
decision in 1972, to establish an integrated special steel plant for the
manufacture of stainless steel, electrical steel and special sheets and strips.
On Sep 13, 1977, the detailed project Report was approved by the
government and sanction was accorded for implementation of first stage to be
completed in Sep 1981. Work progressed on schedule and the Hot Rolling Mill
was commissioned on March 13, 1992. SSP produced all thickness and finishes
of its product mix during the first year of operation itself stabilizing operation, the
plant is steadily building up its capacity and achieved a break even point at the
end of the third year of its operations 1984-1985.
Organization Goals
Mission
Vision
Core Values
1. Customer Satisfaction
Customer satisfaction is the priority of every employee and the purpose of
every job. This alone enables to achieve market leadership.
3. Consistent profitability
Consistent and significant profitability must be the essential outcome of our
activities.
4. Commitment to Excellence
Salem Steel Plant thus added another features to its cap; it has won the
SAIL Parayavaran Award for the year 1999. It has also won the Jawaharlal
Memorial National Award for pollution and energy conservation methods from
the International Greenland Society. The plant is also the first in the SAIL units to
achieve Zero discharge of effluence and sewage.
The importance in the conditions of their life and work will lead to high
production and peace, which will ultimately lead to the national progress.
Employee welfare increases the productive efficiency of the workers and induce
them a new sprit of self-relation and consciousness. To save the workers from
the evils, to increase productivity efficiency of the workers and to make the
country more prosperous, labour welfare measures are essential for industry.
1.4.2. Definition
The term employee and labour is used interchangeably in the study unit.
In this study employee welfare refers to labour welfare. Efficiency of the
workforce is directly and indirectly linked with the conditions and environment
under which they are required to work. Even the most sincere employee cannot
contribute his productivity is bound to increase when he is comfortable at the
workplace and he is conscious of the welfare amenities.
Voluntary
Voluntary facilities are the facilities, which are provided by the explorer
voluntarily for the benefit of the employees. Even though more provisions are
becoming statutorily obligatory, new avenues for voluntary welfare work are
always opening up as a result of new situations arising out of more accelerated
pack of industry. So there is a vast scope for employers to play their role in
providing voluntary facilities.
Mutual
Mutual welfare facilities are the joint enterprise of the workers to improve
their lot. This is a place where trade unions can play the active role and
undertake many provisions for the betterment of the workers. But they are not
much developed to provide these facilities to the workers.
The state government may make rules requiring the provision of suitable
places for keeping clothing of workers not worn during working hours and for the
drying or wet clothing in respect of any factory or class of factories.
At least one first-aid box with prescribed contents for every 150 workers.
There shall in every factory be provided and maintained so as to be readily
accessible during all working hours, first-aid boxes or cupboards with the
prescribed contents. There shall be at least one such box for every 150 workers
ordinarily employed at any one time in the factory.
The room shall be in the charge of such medical and nursing staff as may
be prescribed and those facilities shall always be made readily available during
the working hours of the factory.
5. Canteens (Sec.46)
Canteen in factory employing more than 250 workers the state government
may make rules. The state government may make rules requiring that in any
specified factory wherein more than 250 workers are ordinarily employed, a
canteen shall be provided and maintained by the occupier for the use of the
workers.
7. Crches (Sec.48)
8. Welfare officers
The family pension seeks to provide some monetary relief to the family
members of employees, who die in service, that is, before superannuating. In the
event of an employees death his family gets pension on a graded scale
depending on the employees last salary grade.
The employee, the employer and the state government contribute 1-1/6%
of the employees pay as contribution to fund. The central government pays the
administrative cost of the scheme.
This Act applies in the first instance to the personnel factories using power
and employing 20 or more persons. The objective of this act is to provide certain
benefits to employees. In case of sickness, maternity and employment injury and
to evolve a scheme for socio-economic welfare of the workers. The act covers all
factories and industries, which run on permanent basis, and it does not include
any seasonal factory.
The employer is liable to pay under this act, the compensation incase of
personnel injury by accident arising out of and in the course of employment. No
compensation is however payable if the incapacity of the worker, not resulting in
death.
The government has also passed the government of gratuity act 1972
under which employees in factories. Since, oil fields, plantations, ports, railways,
companies, shops or other establishments are entitled to gratuity under
completing 5 years of service, at the rate of months wages for each completed
years of services subject to a maximum of 20 months wages. This scheme
applies to workers drawing a monthly salary of Rs. 1000 or less.
Maternity benefit act 1961 has been passed to regulate the employment of
women in certain establishment for certain periods before and after childbirth to
provide different kinds of benefit to female wage earners.
Women shall not be employed during six weeks immediately following the
day of her delivery or miscarriage.
2)
d) To watch industrial relation with a view to use his influence in the event
of dispute between the factory management and workers to help and to bring
about a settlement by persuasive effect.
CHAPTER 2
2.1. Objectives
All these three aspects are interrelated and work together in a three
dimensional approach. The relative concept of welfare implies that welfare is
relative, in time and place. It is a dynamic and flexible concept and hence its
meaning and content differ form time-to-time, industry-to-industry and country-tocountry depending upon the value system level of education, social customs and
degree of industrialization and general standards of a socio-economic
department of people.
This primary data is collected from these employees during their little
leisure hours and co-operation in responding to the schedule was not
encouraging. So, 100% accuracy cannot be expected in this study.
This study deals with labour welfare measures and management relations
provided by SSP, to its employees.
CHAPTER 3
RESEARCH METHODOLOGY
3.1. Introduction
Research design acts as the blueprint for the research by using this
framework the researcher moves step by step in to the research process. It
constitutes the basic forms for the collection, measurement and analysis of data.
Research design stands fro the advanced planning of the methods to be
adopted for collection of relevant data. Moreover it explains about the techniques
to be used in the analysis, keeping in view the objective of the research and
availability of staff, time and money. This research design was selected based
on the objective on the study and keeping in mind the time and availability of
recourses for the research.
The type of research design used in this project was the descriptive
research. Because, it helps to describe the characteristics of a particular group
of people, working within a company. The characteristics of a work group may
differ in many ways in different companies. Each group may have separate
reasons for exhibiting such characteristics within the company. The descriptive
study was carried out to seek these reasons. Careful design of descriptive
studies was necessary to ensure the complete interpretation of the situation and
to ensure minimum bias in the collection of data.
It is necessary for every research to have both primary data and secondary
data, without which the research would be inefficient. In this research the
primary data was collected by means of a structured questionnaire. The
questionnaire consisted of twenty-five questions inquiring various factors related
to their Welfare measures in SSP. The secondary data was collected through
company profile, journals, websites and other databases of the company. All
these data were helpful in carrying out the analysis.
CHAPTER 4
1. Canteen
2. Medical
3. Educational
4. Service Dress
5. MONET
6. Township
7. Recreation Facility
8. Motivational Scheme
a. Incentive scheme for Non_executives employees
b. Incentive scheme for executives employees
c. Incentive scheme for Market executive employees
d. Nehru award
e. Jawahar award
f. Good work Reward
g. Suggestion scheme
h. Incentive for higher studies
1. Canteen
2. Medical
3. Educational Facilities
4. Service Dress
All male and female employees of SSP are provided which dress once in
every year. This service dress includes shirts, trouser, socks, belt, shoes for
male employees and saris, blouse and chapels for female employees. SSP also
provide winter Dress to employees posted in its offices in the north India.
5. MONET
6. Township
7. Recreation Facility
The facility provided for the recreation and the resources available for this
purpose the importance accorded to it by the employer. These facilities are
sometimes provided at the workplace or community basis. It is also
recommended that small units could be lent a helping land by a state in
organizing recreation facility for its workers in industrial housing colonies.
Employers may also sponsor athletic teams or arrange picnics and group
dinners for members of their families. Needless to say such events are meant to
bring together employers and their families at one place so that they develop
close affinity with one another and a sense of belonging to the enterprise.
8. Motivational scheme
All executive employees are included in this scheme. All executive are paid
money in terms of monthly bases on the bases of production and financial
position of the company.
All the market executives are benefited by this scheme. The marketing
employees posted at Salem as well as outstations are eligible for this reward
scheme. This scheme is based on the total volume of sales per month.
d. Nehru award
e. Jawahar award
Under this award two executives are selected for this award based on their
performance. One from works area another from non-works area. The award
consists of Rs. 5000 and a citation and is conferred on the respective employees
on the National Metallurgies day every year.
All non-executives up to manager level are covered under this scheme. The
purpose of this scheme is to recognize especially good work by the employees.
The main purpose of this scheme is to motivating the employees to maintain
high standard of work among the employees. Good work means specific piece of
work perform by individual (or) group it will resulted in honest quality of output,
good house keeping, etc., based on the recommendation from HOD each
employee (or) group of employees are award ranging from Rs. 200 to Rs. 500 to
each employee.
Under this scheme the employees are encouraged to give their suggestions
in that will result in the meant have improve the working conditions or financial
position of the company. Suggestions are given in the prescribed format. Cash
award is given according to the meant of the suggestion, made by the employee.
Suggestions are arranged and on the spot prizes are given to the employees
concerned.
This scheme also includes the motivational scheme. This scheme facilitates
the employees to enrich their knowledge by acquiring for higher qualification.
Under this scheme the employees who acquire PG, BE, MBA, ICWA, etc.,
obtained degree from educational institutions is given one time cash award of
Rs.10000 to each employee.
4.2.
AGE
Respondents Percentage
25-30
38
25.33
31-40
30
20
41-50
32
21.33
Above 50 50
33.33
Total
150
100
This table indicates that 25.33% of the respondents were between the age
group of 25-30. 20% of the respondents were between the age group of 3140. 21.33% of the respondents were between the age group of 41-50.
33.33 % of the respondents were between the age group of above 50.
DESIGNATION
Technician
Operator
Sr.Technician
Sr.operator
Mechanical
TOTAL
Respondents Percentage
30
20.00
42
28.00
26
17.33
36
24.00
16
10.67
150
100
Respondents
25
76
27
22
150
Percentage
16.67
50.67
18
14.67
100
The above Table indicates that 16.67% of the employees are highly
satisfied with the facilities provided in SSP hospital. 50.67% of the
employees are satisfied with the facilities provided in SSP hospital. 18% of
the employees are neutrally satisfied with the facilities provided in SSP
hospital. 14.67% of the employees are dissatisfied with the facilities
provided in SSP hospital.
100
Neutral
50
Dissatisfied
Total
0
Respondents
Percentage
Respondents
Percentage
Yes
No
TOTAL
32
118
150
21.33
78.67
100
This Table indicates that 22% of the employees are highly satisfied with the
sufficient number of doctors in the hospital.78% of the employees are not
satisfied with the sufficient number of doctors in the hospital.
This Table indicates that 4.00% of the employees are highly satisfied with
the existing referral system in hospital. 69% of the employees are satisfied
with the existing referral system in hospital. 17% of the employees are
Neutrally satisfied with the facilities provided in SSP hospital. 8% of the
employees are dissatisfied with the existing referral system in hospital. 2%
of the employees are highly dissatisfied with the existing referral system in
hospital.
Satisfaction
Respondents Percentage
Yes
88
58.67
No
62
41.33
Total
150
100
This
Table
indicates
with
their
service
satisfied
that
dress.
58%
42%
of
the
of
employees
the
are
employees
satisfied
are
not
Percentage
6.67
56.67
26.67
10.00
100
This table indicates that 7% of the employees are highly satisfied with
their quality of service dress.57% of the employees are satisfied with their
quality of service dress.27% of the employees are Neutrally satisfied with
their quality of service dress. 10% of the employees are dissatisfied with
their quality of service dress.
100
Neutral
50
Dissatisfied
Total
0
Respondents
Percentage
Performance
Highly Helpful
Helpful
No effect
Total
Respondents
41
91
18
150
Percentage
27.33
60.67
12.00
100
This table indicates that 27% of the employees are rate their service dress
is highly helpful to perform their duty. 61% of the employees are rate their
service dress is helpful to perform their duty. 12% of the employees are
rate that no effect in their service dress to perform their duty.
Performance
Yes
No
Total
Respondents Percentage
85
56.67
65
43.33
150
100
50
Total
0
Responde nts
Percenta ge
This table indicates that 57% of the employees are satisfied with the
functioning of MONET. 43% of the employees are not satisfied with the
functioning of MONET.
Satisfaction Respondents
Highly Satisfied 22
Satisfied
25
Neutral
29
Dissatisfied
33
Highly Dissatisfied 41
Total
150
Percentage
14.67
16.67
19.33
22.00
27.33
100
This Table indicates that 15% of the employees are highly satisfied
with
Satisfactory
58.33
65.00
71.67
Neutral
19.00
12.00
8.67
Dissatisfactory
0
3.33
2.33
This Table indicates that 23% of the employees are highly satisfied with quality
of food in canteen. 20% of the employees are highly satisfied with Hygiene of
food in canteen. 17% of the employees are highly satisfied with Canteen
service.
Highly
Satisfactory
60
Satisfactory
40
20
Neutral
0
Table 4.2.12. SATIFACTION
WITH REGARD TO FOOD IN
Dissatisfactory
a) Quality CANTEEN
b)Hygine c)Service
of food
This
Satisfaction
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Total
Respondents Percentage
23
15.33
109
72.67
15
10.00
3
2.00
150
100
Table
indicates
that 15% of the employees are highly satisfied with the food in canteen.
This Table indicates that 73% of the employees are satisfied with the food
in canteen.10% of the employees are neutrally with the food in canteen. 2%
of the employees are dissatisfied with the food in canteen.
This table indicates that 69% of the employees are rated that
their suggestions is consider by canteen in charge. 31% of the
employees are rated that their suggestions is not consider by
canteen in charge.
This Table indicates that 72% of the employees are satisfied with the
promotional measures. 28% of the employees are not satisfied with the
promotional measures.
100
No
50
Total
0
Re spond ents
Per ce ntage
Percentage
4.67
65.33
16.67
10.00
3.33
100
This Table indicates that 5% of the employees are highly satisfied with the
Township school. 65% of the employees are satisfied with the Township
school. 17%of the employees are neutrally with the Township school. 10%
of the employees are dissatisfied with the Township school. 3% of the
employees are highly dissatisfied with the Township school.
Respondents Percentage
112
74.67
38
25.33
150
100
This Table indicates that 75% of the employees are satisfied with the
number of teachers available in Township school. 25% of the employees
are satisfied with the number of teachers available in Township school.
This Table indicates that 37% of the employees are satisfied with the rest
room. 63% of the employees are satisfied with the rest room.
This Table indicates that 77% of the employees are satisfied with the toilet
facility.23% of the employees are not satisfied with the toilet facility.
Respondents
30
74
24
18
4
150
Percentage
20.00
49.33
16.00
12.00
2.67
100
This Table indicates that 20% of the employees are highly satisfied with the
Motivational Scheme. 49% of the employees are satisfied with the
Motivational Scheme. 16% of the employees are neutrally with the
Motivational Scheme. 12% of the employees are dissatisfied with the
Motivational Scheme. 3% of the employees are highly dissatisfied with the
Motivational Scheme.
Satisfaction
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Total
Respondents
4
29
47
50
20
150
Percentage
2.67
19.33
31.33
33.33
13.33
100
This Table indicates that 3% of the employees are highly satisfied with the
functioning of co-operative stores. 19% of the employees are satisfied with
the functioning of co-operative stores. 31% of the employees are neutrally
satisfied with the functioning of co-operative stores. 33% of the employees
are highly dissatisfied with the functioning of co-operative stores.
Satisfaction
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Total
Respondents
3
85
46
13
3
150
Percentage
2.00
56.67
30.67
8.67
2.00
100
This Table indicates that 2% of the employees are highly satisfied with the
functioning of Recreational measures. 57% of the employees are satisfied
with the functioning of Recreational measures. 31% of the employees are
Satisfaction
Yes
No
Total
This
Table
indicates
Respondents Percentage
113
75.33
37
24.67
150
100
that
75%
of
the
employees
are
satisfied
Highly Satisfied
(
60
Transport facility
5
Education facility
Milk during night shift 2
Satisfied
29.67
65.00
78.33
Neutral
5.33
16.67
12.67
Dissatisfied
5.00
13.33
7.00
This Table shows that 60% of the employees are highly satisfied with the
transport facility. 13% of the employees are dissatisfied with the education
facility. 78% of the employees are satisfied with the milk during night shift.
CHAPTER 5
5.1 Findings
From the survey conducted, it has observed that the company provides
several welfare measures for its employees. The opinion of the respondents
shows that in general, most of the employees are satisfied with the medical
facilities extended to them. Regarding referral system in the hospital, only 2
percent of the employees are satisfied with the existing guidelines. Majority of
the employees are satisfied with the service dress issued by the company. Only
12 percent of the respondents feel that service dress is not helpful to perform
their duty. Further, employees feel that MONET is the best channel for
communicating company information and events among employees and their
family members residing in the Township. It is also observed that most of the
employees are highly satisfied with the canteen facilities.
The survey results shows that majority of the employees are satisfied with
other welfare measures like washing allowances, night shift allowance, festival
advances, house rent allowance, shift duty allowance, bonus vehicle advance,
etc.,
5.2 Suggestions
could
can
be
oriented
self-access,
finding
to
utilize
faults
and
Welfare
facilities
correcting
them.
CHAPTER 6
6.1 Conclusion
The study clearly shows that majority of the employees are satisfied with
the existing welfare measures in SAIL, SSP. Only a meagre percentage of about
8 percentages (overall) of the employees are not in agreement with the various
existing welfare measures like canteen, medical, Township, school, lighting
facility, ventilation, and service dress, transport facility. Employees are also
satisfied with various monetary facilities like festival advances, house building
advance and vehicle advance provided by the company. To sum up, in general
employees are satisfied with the various welfare measures currently in vogue, in
Steel Authority of India Ltd., Salem Steel Plant.
EMPLOYEES SURVEY:
Name of the person (optional)
Age
Grade
Department
Are you aware of the welfare measures
[ YES ]
[ NO ]
1.
2.
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
3.
[NO]
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
4.
5.
Are you satisfied with the existing referral system in the hospital
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
Are you satisfied with the existing system of issue of service dress?
[ YES ]
6.
[ NO ]
Are you satisfied with the quality of service dress provided by the
company
7.
8.
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
a) Highly Helpful
b) Helpful
c) No effect
[ NO ]
9.
How is the MONET entertain the employees and their family members
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
10. Please specify the level of satisfaction with regard to canteen in respect of
following:
Highly
Highly satisfactory Satisfactory Neutral Dissatisfactory dissatisfactory
a) Quality of food
b) Hygiene
c) Service
11. Please specify the level of satisfaction with regard to food in
the canteen
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
12. Does the suggestions given by you is given due weight age by the
canteen in charge or not
[ YES ]
[ NO ]
[ NO ]
14. If yes, are you satisfied with the existing promotional measures?
[ YES ]
[ NO ]
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
16. Is the School is equipped with the sufficient no. Of qualified Teachers
[ YES ]
[ NO ]
17. Does the company provide the rest room for employees?
[YES]
[NO]
18. Do you feel the toilet facilities provided by the company is sufficient?
[ YES ]
[NO]
19. Are you satisfied with the motivational scheme with regard to good
work award, suggestion scheme award, etc.,
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
20. Are you satisfied with the performance of the cooperative stores?
21.
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
How do you rate the sports and recreational measures existing in the
plant
a) Highly Satisfactory
b) Satisfactory
c) Neutral
d) Dissatisfactory
e) Highly Dissatisfactory
22. Does the company give due weightage for promoting sports and
cultural activities among the employees and their dependents
[YES]
23.
[NO]
a) Transport facility
b) Educational facility
c) Milk during night shift
24. Please specify the level of satisfaction with regard to allowance like
Highly
Highly satisfactory Satisfactory Neutral Dissatisfactory dissatisfactory
a) Washing allowance
b) Night shift allowance
c) Festival allowance
d) House rent allowance
e) Shift duty allowance
f) Bonus
g) Vehicle advance
25. Please specify the appropriate answer according to your opinion in respect
of following aspects of work environment
Neutral
Highly
Dissatisfactory dissatisfactory
REFERENCE
BOOKS