INDUSTRIAL INTERNSHIP INDUSTRIAL PROJECT REPORT

JUNE 2011 DECEMBER 2011

AT

INTEL TECHNOLOGY SDN BHD, PENANG, MALAYSIA

CHIN CHUN KEAT

12547

INFORMATION & COMMUNICATION TECHNOLOGY PROGRAMME

VERIFICATION STATEMENT

I hereby verify that this report was written by

___________________________________

and all information regarding this company and the projects involved are NOT
confidential.

Host Company Supervisors Signature &

Stamp
Name:
Designation:
Host Companys:
Date:

EXECUTIVE SUMMARY
This report is written with the purpose of narrating the projects completed during the
28 weeks period of the Industrial Training Program with Intel Technology Sdn Bhd
in Penang, Malaysia. The program commenced on 7 June 2011 and ended on 15
December 2011.

Intel Penang is one of Intel's largest assembly and test sites and a design and
development center. The author is hired by Manager Mrs Cheah Sow Peng of the
ITMC-SI AMS Team. The authors Host Company Supervisor is Mr Chua Sze
Loong of the same team.

This report provides a detailed understanding of the two projects completed during
this internship.

The TIC Dashboard Project aims to automate delivery of server data report from
ASAP database to a single, centralized repository, accurate TIC CE Audit data, and
the added feature of viewing number of TIC server inventories. The project ended in
success in a period of four months, and the results are one TIC Server Inventories
Report sent automatically to a TIC shared drive, one TIC Server Inventories
Summary Report that calculates number of TIC server inventories based on the
automated report, and accurate TIC CE Audit data.

The e-form UI Indicator Project aims to remove developers task to alter existing
e-forms on ticket request. The project ended in success in a period of seven weeks,
and the results are three web pages that serve as a web interface to allow e-form
owners to make changes to their e-forms at will.

This report also includes lessons and values learned from this internship (initiative
and communication), and how the author overcame the problems and challenges
faced over the internship.

ACKNOWLEDGEMENTS
First and foremost, the author would like to first acknowledge his heartfelt gratitude
to the host company, Intel Technology Sdn Bhd, Penang, Malaysia for providing him
the opportunity to undergo and complete his industrial training, while providing an
excellent environment of learning and taking care of his welfare for a period of 6
months 2 weeks. The author would also like to thank University Technology
Petronas for preparing the Industrial Training program of a period of seven months,
thus giving the author the opportunity to test his skills and knowledge as well as
gaining experience in a real working environment that will better prepare him to face
the future.

Now, the author would like to thank and extend his utmost gratitude to the people
who has given him support and guidance throughout this internship. The authors
first gratitude goes to Mrs Cheah Sow Peng, Manager of the ITMC-SI AMS Team
and hirer of the author. Mrs Cheah is an excellent manager whose clear sense of
responsibility and proactive behavior was a beacon of inspiration and motivation;
constantly challenging the author to widen his perceptions and test his limits.

The author would also like to thank his Host Company Supervisor Mr Chua Sze
Loong, an Application Developer under ITMC-SI AMS team for his continuous
guidance and support throughout this internship. Mr Chua is a friendly man who has
imparted invaluable knowledge, motivation and shown an inexhaustible amount of
patience at the authors many questions.

The author would like to thank Mr Lung Tein Aik, Technical Lead of the ITMC-SI
AMS team and also the assigned mentor of the author. Mr Lung is an extremely
good-natured and intelligent person who has many times helped out the author,
guiding and teaching him on various programming knowledge and problems with
patience and kindness.

The author would like to extend his heartfelt gratitude to a few other members in the
ITMC-SI AMS Team: Miss Yeap Tze Kee, Project Manager of the e-form UI
Indicator Project and a friendly young woman who is always ready to extend her
help whenever possible; Mr Teoh Yin Hong for his good humor and quick tips that
proved invaluable throughout the internship, Mrs Noramaya for her cheerfulness and
carefree attitude; and Mr Mohd Faizal Mohamad Zakri whose playful jokes brightens
up every meeting like no other.

The author would also like to thank his University Supervisor Miss Elaine Chen
Yoke Yie for her friendliness and support during the internship.

Last but not least, the author would like to thank everyone in Intel Penang, Malaysia
and UTP for their help and guidance throughout this internship.

TABLE OF CONTENTS
Verification Statement

Executive Summary

Acknowledgment

Table of Contents

List of Figures

List of Abbreviations

1.0 Introduction

10

1.1 Intel Corporation

10

1.1.1

Intels Mission

11

1.1.2

Objectives

11

1.1.3

Values

11

1.2 Intel Malaysia

12

1.3 Intel Penang

13

1.4 ITMC-SI AMS Team

14

2.0 Objectives of Industrial Internship

15

3.0 Scope of Work

16

4.0 TIC Dashboard Project

17

4.1 Background

17

4.2 Problem Statement

18

4.3 Roles

18

4.4 Timeline

19

4.5 Objective

19

4.6 Return of Investment (ROI)

19

4.7 Methodology

19

4.8 Result & Discussion

20
7

4.9 Conclusion

27

5.0 E-form UI Indicator Project

28

5.1 Background

28

5.2 Problem Statement

30

5.3 Roles

30

5.4 Timeline

30

5.5 Objective

31

5.6 Return of Investment (ROI)

31

5.7 Methodology

31

5.8 Result & Discussion

32

5.9 Conclusion

35

6.0 Safety Training & Value of Practical Experience

36

6.1 Lesson Learnt & Experience Gained

36

6.2 Leadership, Teamwork & Individual Activities

38

6.3 Business Values, Ethics & Management Skills

39

6.4 Problems or Challenges Faced & Solutions to Overcome Them

41

7.0 Conclusion

43

8.0 References

44

9.0 Appendices

45

LIST OF FIGURES
TIC Dashboard Project, ASAP Database Search Webpage
TIC Dashboard Project, ASAP Database, TIC Server CE Audit Webpage
E-form UI Indicator Project, First Webpage
E-form UI Indicator Project, Second Webpage
E-form UI Indicator Project, Third Webpage
E-form UI Indicator Project, Fourth Webpage

LIST OF TABLES
TIC Dashboard Project, old Server Inventories Report
TIC Dashboard Project, VMWare Host & Clients Report
TIC Dashboard Project, new Server Inventories Report
TIC Dashboard Project, Server Inventories Summary Report

LIST OF ABBREVIATIONS
ATM Automation Technology Malaysia
ITMC Information Technology Manufacturing Computing
SI Service Integration
AMS Advanced Manufacturing Solution
TIC Test Integration Center
E-form electronic-form

1.0 INTRODUCTION
1.1 Intel Corporation

Intel Corporation is an American multinational semiconductor chip maker

corporation headquartered in Santa Clara, California, United States and the world's
largest semiconductor chip maker, based on revenue. It is the world leader in silicon
innovation, develops technologies, products, and initiatives to continually advance
how people work and live. Founded in 1968 to build semiconductor memory
products, Intel introduced the world's first microprocessor in 1971.
Over the years, Intel has grown its employee base to 82,500 as of December 25,
2010 with approximately 55% of those employees located in the United States.

10

1.1.1

Intels Mission
To create and extend computing technology to connect and enrich the lives of
every person on earth.

1.1.2

1.1.3

Objectives
-

Grow PC and Datacenter business with new users and uses

Extend Intel Solutions to win in adjacent market segments

Create a continuum of secure, personal computing experiences

Care for our people, the planet, and inspire the next generation

Values
-

Customer orientation

Results orientation

Great place to work

Quality

Discipline

Risk Taking

11

1.2

Intel Malaysia
Over the past 30 years Intel Malaysia has grown into the largest, most mature
manufacturing facility outside of the United States. Intel Malaysia now
comprises three campuses and employs more than 8,500 people. Intel Penang is
a key assembly and testing site, Intel Kulim assembles processor packaging and
is an important operations center for mobile modules, and Intel Kuala Lumpur
includes a multimedia super-corridor development center as well as a sales and
marketing office.

Known for its world-class safety standards in the global semiconductor industry,
Intel Malaysia is also a two-time winner of the Prime Minister's Quality Award,
a symbol of excellence honored to public and private organizations that
implement outstanding total-quality management programs and contribute
significantly to the country's economy and community. Malaysia itself is a
tropical paradise and a true melting pot, a land rich with a great deal of cultural
diversity.

12

1.3

Intel Penang

In early 1972, a consultant persuaded Intel founding member Andy Grove to

consider the ideal location for Intel's first offshore assembly operation: Penang,
Malaysia. The Intel team was impressed by Penang's location, workforce and
the competency and support of local government. By November 1972, Intel had
invested $1.6 million to start its first offshore assembly plant, known as A1, in
the midst of a muddy paddy field. Initially, the workforce consisted of 100
batik-clad employees.

Now a high-tech campus with 10 buildings and over 6000 employees, Intel
Penang is home to one of Intel's largest assembly and test sites and a design and
development center. Employees in the Intel Architecture Group (IAG)
Malaysiaengineer technological innovations for microprocessors, chipsets and
system-on-a-chip (SOC.)
13

The site features many amenities including a gym, cafeteria, sports courts and
fields, an ATM and convenience store.

1.4

ITMC-SI AMS Team

The teams mission is to deliver stick turnaround VF reports and applications
for ATM factories.

14

2.0 OBJECTIVES OF INDUSTRIAL INTERNSHIP

The Industrial Internship Program is coordinated by Student Industrial Internship
Unit (SIIU) of Universiti Teknologi PETRONAS (UTP).The programs purpose is to
expose the students to the real working environment in order to relate their
theoretical knowledge obtained with application in the industry through several
training approaches. Below are the approaches practiced to meet the programs
objectives:

1. Training and Assignment.

2. Research based activities.
3. Teamwork, Leaderships and management.
4. Safety awareness.

From the Industrial Internship Programme, the students have the opportunity to
develop many necessary skills to meet UTPs mission which is to produce a
well-grounded students.

The objectives of the Industrial Internship Program are:

1. Apply theoretical knowledge in industrial application.
2. Acquire skills in communication, management and team-work.
3. Practice ethical and professional work culture.
4. Implement Health Safety and Environment (HSE) practices at workplace.

15

3.0 SCOPE OF WORK

Throughout the training period in ITMC-SI AMS team, the author was assigned to
two projects only, approved by the teams Manager Mrs Cheah Sow Peng and
supervised by Mr. Chua Sze Loong. The author has also attended lecture classes and
web-based training required for all Intel new hires. The two projects are:
1) TIC Dashboard Project
The objective of this project is to store all TIC departments server data and CE
Audit, and create a summary report to calculate TIC server inventories in a single,
centralized repository.

2) E-form UI Indicator Project

The objective of this project is to optimize e-forms related business process by
creating a web interface that allows e-forms owners to edit details of their
existing forms at will, thus eliminating the old procedure of submitting a change
request to developers.

The lecture classes attended by the author are:

New Employee Orientation, Working at Intel, Malaysian Site MEO, Intro to
Code of Conduct, Informed Risk Taking, Constructive Confrontation, Injury
Incident Free Environment IL, Harassment Avoidance, Open Door Initiatives.

The web-based trainings attended by the author are:

Performing to Values, Effective Meetings, Structured Problem Solving, Legal
Basics, Safety Overview, Learning About Intel Business, Leading Effective
Meetings, Decision Making At Intel, Focal Overview, Informed Risk Taking.
16

4.0 TIC DASHBOARD PROJECT

4.1 Background
ATM TIC (Test Integration Center) team consists of all hardware, software,
middleware, networks, database, accounts, files require to model ATM Virtual
Factory Automation Computing systems.

ASAP (Automated Servers, Applications & Procedures) is a Manufacturing

Operations support tool and centralized repository for managing assets and related
information required to perform sustaining activities on servers, storage and linked
applications which support factory operations. ASAP has the function to compile its
data into Excel reports and send them automatically into designated servers on a
weekly basis. The owner of ASAP is Mr.Thomas Lauderback.

ASCAN is a module of the ASAP database configured for automated data collection
and storage.

ASAP stores all server data under the ATM TIC team. First, the server subnets are
entered into ASCAN. ASCAN will then read the subnets and retrieve data
automatically from the servers under it, and store inside ASAP.

ATM TIC team is the Client of this project.

17

4.2 Problem Statement

The TIC server subnets are not updated into ASCAN, hence ASCAN cannot retrieve
data from all current TIC server, and ASAP produces inaccurate or missing server
information.

ASAP lacks the functionality to calculate number of server inventories, and provide
an accurate CE Audit.

Because of the complications stated above, a TIC employee has to first, retrieve all
TIC server data from two sources: ASAP and the server themselves; create and
maintain two Excel reports to hold these data, in addition to calculating the number
of server inventories manually and store inside the reports.

This method lacks severely in data integrity and availability as it is entirely possible
for human error to occur, and the reports are only available if the employee is
around.

It is impossible to retrieve an accurate CE Audit data because the TIC server subnets
are outdated.

4.3 Roles
Project Manager Cheah Sow Peng
Tech Lead Lung Tein Aik
Programmer Chin Chun Keat
Supervisor Chua Sze Loong
18

4.4 Timeline
-

Explore, WW24-30

Development, WW31-36

Testing, WW37-38

Documentation, WW39

4.5 Objective
1) To store TIC server information in a single, centralized repository.
2) Reduce maintenance load, better management of server data and allow ATM TIC
team to acquire and use data easily.
3) Calculate CE Audit and server inventories.

4.6 Return of Investment (ROI)

1) Complete removal of the old custom Excel server information reports.
2) Reduce maintenance load so that the employee only needs to update server
subnets.
3) Automated delivery of server data Excel reports into a single, centralized
repository (ATM TIC team shared drive).

4.7 Methodology
1) Update all TIC server subnets into ASCAN.
2) Create a TIC Inventories Summary Report (Excel) to calculate server inventories.

19

4.7 Result & Discussion

The main problems and challenges faced in this project are:
1) Missing TIC server subnets in ASCAN
ASCAN is a module of the ASAP database configured for automated data
collection and storage. However, it requires that the servers are configured so that
they can detect ASCAN, and the subnets of the servers must be entered into
ASCAN to automate data collection and storage. ATM TIC team has not updated
the server subnets in ASCAN since year 2009, and thus an employee is forced to
compile two custom Excel reports containing TIC server data. The CE Audit data
stored in ASAP is totally inaccurate due to the same problem.

Retrieving data manually from ASAP is also extremely tedious. Below is a

screenshot showing the complicated categories an employee has to select to find
a server. Selecting too few categories (Below two selections) will not produce
any result.

20

2) ASAP does not calculate server inventories

The ATM TIC team would like to calculate the number of server inventories they
have, such as the number of host server, client servers, virtual servers and more.
ASAP provides only raw data compiled in an orderly manner, and does not
perform any such functions. Hence the employee has to calculate the server
inventories himself in his custom Excel report.

The images below are screenshots of the custom Excel reports the responsible
employee has created to maintain the TIC server data. They are complicated,
error prone, and its availability depends entirely on the employees attendance.

21

TIC Server Inventories Report

VMWare Hosts & Clients Reports

22

In response to these problems, the TIC Dashboard project does a few things:
1) Update all TIC server subnets into ASCAN
ASAP has the function to automatically send a compiled Excel report of the
servers raw data to a designated location (server) whose subnets is under
ASCAN. Therefore, there is no need for the employee to retrieve the data
manually from ASAP in the first place.

To update the TIC server subnets the author has to first acquire permission from
ASAP owner and administrator Mr. Thomas Lauderback. After acquiring
permission, the author acquires a list of all the current TIC servers with their
respective subnets, compare to those already stored inside ASCAN, and began
updating.

The server subnet update for CE Audits is done on a separate occasion because it
requires separate permission from Data Automation Engineer Mr.Oscar. The
same process undergoes after acquiring permission.

The process to update the TIC server subnets using ASAPs provided interface is
as followed:

23

Create a template to hold the subnets.

Then manually insert the subnet and its accompanying information using
the created template.

2) Configure ASAP that it automatically sends a servers data report to ATM TIC
shared drive
ASAP has the function to automatically send compiled reports of server data to a
designated location, as long as the target servers subnet is stored in ASCAN.
After all TIC server subnets have been updated into ASCAN, the author
communicated with the ASAP Administrator, Mr Thomas so that ASAP is
configured to send a TIC server data report to a TIC shared drive.
24

3) Create an Excel-based Summary Report

ASAP does not calculate number of inventories, therefore a summary report is
created to calculate them. The summary report will source directly from the
server data report sent by ASAP, and through a number of pivot tables calculate
the number of server inventories. The summary automatically refreshes every
time it is opened, so the information is always updated. This report is also placed
within the TIC shared drive for the teams use.

The results are as followed:

1) Automated TIC Server data report
ASAP now automatically sends an Excel report to the TIC shared drive every
week, which contains all the TIC servers raw data. Below is a screenshot of the
much cleaner looking TIC servers data report.

25

2) TIC Server Inventories Summary Report

The summary report consists of a number of pivot tables that will calculate all
important fields (server inventories) such as physical servers, models, brocade
switches etc. Data is easily manipulated simply by pulling fields from the pivot
table window into the tables. The summary report is stored in the TIC shared
drive and will update automatically every time the weekly server datareport from
ASCAN is delivered. Users will then download either reports and use them as
they please. Below is a screenshot of the TIC Server Inventories Summary
Report.

26

3) Accurate CE Audit
All TIC CE Audits have been updated. Unfortunately, ASAP cannot automate a
delivery of CE Audit. However, ASAP offers an alternative by allowing users to
download a CE Audit Excel-based report from its interface. Below is a
screenshot of the CE Audit result page in ASAP.

4.9 Conclusion
The TIC Dashboard Project resulted in the total removal of the old custom TIC
server data reports, automated the delivery of the new TIC server data report by
ASAP to TIC shared drive, updated the TIC Team CE Audit information, and
calculation of TIC server inventories through creating the TIC Server Inventories
Summary Report.This project ended in success over a period of four months or
eighteen weeks.

27

5.0 E-FORM UI INDICATOR PROJECT

5.1 Background
E-form is a computer program of a form with the benefits of auto formatting,
calculation, data validation etc. It is commonly used in Intel to gather, save or
manipulate data for business purposes.

Intel has a website that manages all the e-forms created for Intel business purposes.
In Intel, to create an e-form the employee has to submit a ticket request complete
with the required details such as fields of the e-form, through the e-form website. The
process is the same when an e-form owner wants to make changes to their existing
e-forms. E-form owners can also request to create or alter the indicators of their
e-forms. The developers will then process the request to create or alter the e-forms.
Both e-form creation and alteration, from request submission to completion of
request, can take up between 5 to 10 days, if not longer.

An indicator is a view of the e-form. It contains details that the e-form owners may
specify to display. An indicator can be downloaded for use as an Excel file.
The programming languages used for this project includes ASP.NET C# and SQL.

ASP.NET is a Web application framework developed and marketed by Microsoft to

allow programmers to build dynamic Web sites, Web applications and Web services.
C# is a multi-paradigm programming language encompassing strong typing,
imperative, declarative, functional, generic, object-oriented and component-oriented
programming disciplines.

28

SQL is a programming language designed for managing data in relational database

management systems (RDBMS).

The programming platform chose for this project are SQL Management Server
Studio and Microsoft Visual Studio 2010.

SQL Server Management Studio is a tool included with Microsoft SQL Server
2005 and later versions for configuring, managing, and administering all components
within Microsoft SQL Server. The tool includes both script editors and graphical
tools which work with objects and features of the server.

Microsoft

Visual

from Microsoft.

Studio is
It

is

interface applications along

an integrated
used

to

development

environment (IDE)

develop console and graphical

with Windows

user

Forms applications, websites, web

applications, and web services in both native code together with managed code for
all

platforms

supported

by Microsoft

Windows, Windows

Mobile, Windows

CE, .NET Framework, .NET Compact Framework and Microsoft Silverlight.

29

5.2 Problem Statement

Requests for e-form creation or alteration can reach over a few hundred per week. In
the case of human error, the user has to resubmit a request to change the created
e-form. Therefore, time taken for e-form submission request to be completed, for
both creation and alteration of e-forms or e-form indicators, is very long (5 10 days,
if not more).

Developers have to spend a lot of working hours to create and maintain the e-forms.

The long time taken to create or change an e-form or e-form indicator will delay to
all e-form related business processes that may or may not be crucial, resulting in
capital and time loss.

5.3 Roles
Project Manager Yeap Tze Kee
Tech Lead Chua Sze Loong
Programmer Chun Keat
Quality Assurance Yeap Tze Kee, Chua Sze Loong

5.4 Timeline
-

Requirement gathering, WW43

Design, WW43

Development, WW44 - 47

Testing, WW48 - 49

Documentation, WW50
30

5.5 Objective
1) To allow e-form owners to edit their existing e-forms, create or alter
e-form indicators at will, instead of submitting a ticket request.
2) To optimize or reduce delay to all business process that requires
e-forms.
3) To free developers working hours for tasks other than maintaining
e-forms.
5.6 Return of Investment (ROI)
1) Eliminate delay to edit existing e-forms, create or alter e-form
indicators from 5 days to 0 days.
2) To automate process to edit e-forms, create and alter e-form indicators.

5.7 Methodology
1) Creating a web-based interface (add a number of web pages inside the
existing e-form website) that allows e-form owners to interact and edit
the fields of their e-form, create a new indicator of the e-form or alter
the existing indicator of the e-form.

31

5.8 Result & Discussion

When an e-form is created, all its data, details of the e-form and e-form indicators is
stored inside a database and managed using the database management system, SQL
Server 2005. For security purposes the author will not produce any screenshot of the
database.

Intel manages request for all its employees e-forms through a website. This website
serves as a web interface for users to submit their e-form creation or alteration
requests, and to view charts or download their indicators in Excel Form.

The author has created exactly 4 web pages using ASP.NET C# to allow e-form
owners to interact with their existing e-form and make changes to its details and
indicator.

On the first web page, the program will compare and match the employees World
Wide ID to the list stored inside the e-forms database. If theres a match, it will
retrieve all existing e-forms under the e-form owner and display the fields of the
e-form.

The screenshot below shows an example of the first web page. The dropdown list
contains a list of existing e-forms under the e-form owner that he or she can choose.
Upon selection, the table will automatically display all the fields under the selected
e-form. The owner can then select the fields he wanted by ticking the checkboxes. If
the owner does not tick anything at all and clicks the Next button, he will be
directed to an error page and prompted to select at least one field. The error page is a
simple text informing the users error and a button to return to the previous page.
32

Below is a screenshot of the first webpage.

Below is a screenshot of the second webpage, an error prompt page.

To create an e-form, the owner must first go through a number of routing step
approvers to get approval of its creation before submitting a ticket. The third web
page allows the owner to choose whether to display the e-forms routing step
approvers in the e-form indicator.

33

Below is a screenshot of the third web page.

The fourth web page displays all existing e-form indicators for the e-form, and
allows the owner to either create a new indicator or alter an existing indicator. If the
indicator name already exist and the owner tries to save it, the owner will be
prompted by a message box whether to replace the existing indicator. Else, it will
create the indicator and redirects to the e-form homepage.

The owner can download an Excel version of the e-form indicator for use.

Below is a screenshot of the fourth webpage.

34

5.9 Conclusion
As a result, e-form owners can now edit their e-form, create or alter e-form indicators
at will and no longer need to submit a ticket. This removes the task to alter e-forms
and frees the responsible developers working hours. The e-form UI Indicator project
ended in success, over a period of two months or seven weeks.

35

6.0 SAFETY TRAINING AND VALUE OF PRACTICAL EXPERIENCE

6.1 Lesson learned & experienced gained
The main objective of industrial internship program is to expose students to the real
industrial environment and applying theoretical knowledge as well as gaining more
technical skills plus practicing ICT professionals in the industry. This also enhances
the understanding of the ever-changing industrial environment.

Assignments and tasks help to build profound understanding and develop interest in
many specific areas.

Before entering Intel, the author only has the following programming skills C++,
Java and HTML. After the authors experience in Intel he has learned ASP.NET C#
and SQL. Not only the author gained a better understanding and insight on these
programming languages through the guidance of his colleagues, the author also
managed to speed up his learning skills and apply his new knowledge in a short
period of time. These are skills that will be extremely useful for the authors IT
career in the future.

There are two lessons that the author learned most strongly from this internship are
to take the initiative, and communication.
Intel employees constantly pushes themselves to walk out of their comfort zone and
learn something new, and for every knowledge and experience gained also meant a
better standard of life, but none of these would be possible if the person refuses to
take the initiative and start. When the author first entered Intel, after the manager
gave him the first project, the author was taught that he is the owner of this project,
and that he must take the initiative to take the initiative to ensure the projects
36

success instead of just doing what was told. Intel values do not encourage their
employees to perform tedious, repetitive tasks but instead prompt them to
continuously improve themselves to better advance their careers. Thus the author
took the initiative to participate in technical or motivational talks as much as possible
to better improve his knowledge and experience. He also participated as an active
member of i-Cube, a newly formed club that welcomes all new interns of Intel.

The second lesson the author learned was communication. Communication is the
activity of conveying information. Communication helps prevent wasting time and
effort and quickens the learning process. Be it casual or business, communication is
extremely important because something as simple as a one minute consultation can
often mean the success or failure of a task. The author is encouraged to communicate
with the team members and clients of his project, such as holding frequent meetings
and not being afraid to ask questions. The author has also learned how to prepare
better Power Point slides which displays only simple, precise and useful information
which helped tremendously when presenting his projects. And through his
presentation, his colleagues also helped point out mistakes in his presentation and
understanding.

The author has gained experience in virtual meetings and teleconference, that is to
conduct discussions over the phone or microphone, in or outside a meeting room.
This has helped the author to listen and focus a lot better in capturing and
remembering important details over a discussion.

37

The author also gained experience in conducting meetings with foreign employees.
For the first project, the author has to actively communicate with the ASAP
Administrator Mr Thomas Lauderback and Data Automation Engineer Mr Oscar to
gain permission and understanding of the ASAP database.

6.2 Leadership, teamwork & individual activities

Teamwork is the action performed by a team to achieve a common goal. As an intern,
teamwork was emphasized foremost before anything because good teamwork can
easily achieve a level of effectiveness and efficiency one person normally cannot do.
For the TIC Dashboard Project, the author worked closely with his clients to ask the
requirements and needs of the project as well as their technical knowledge, while not
neglecting to ask his colleagues on areas and terms that he does not understand. This
speed up work progress tremendously, ensures good quality of work, and builds a
good relationship with his team. For the e-Forms UI Indicator Project, the author
worked closely with his Supervisor Mr Chua Sze Loong, his Project Manager Miss
Yeap Tze Kee, and his assigned mentor Mr Lung Tein Aik to complete the project.
The authors Supervisor helped to provide an excellent sketch of the web interfaces
design, whereas the Project Manager scheduled a weekly project meeting to keep on
track with project progress, and his mentor has never failed to help the author when
he is faced with a difficult programming problem and asked questions.

The same goes with leadership. Leadership is the process of social influence in
which one person can enlist the aid and support of others in the accomplishment of a
common task. Taking the initiative is the first sign of leadership, but the author has to
be careful not to make careless mistakes or bad decisions that couldve been avoided
through proper planning and thinking. As a project owner, the author also has to
38

ensure that his manners and questions are proper that it would not cause discomfort
among his team. The authors manager is an inspiration for leadership because she
genuinely cares for her employees through simple gestures such as greeting and
asking their wellbeing every few day, and demonstrates strict abidance to procedures
and impressive management skills. While the manager is busy and may not be able to
extend her help, she always provides with a few words of advice. Everyone in the
team is happy under her leadership, and that leads to healthy morale and increased
productivity in the team.

Throughout this internship the author has attended many Intel events ranging from
technical, motivational or pure relaxation. The author has also attended several
lecture classes required by all Intel new hires to learn about information security,
code of conduct in Intel, and HSE. The author also joined a club called i-Cube which
objective is to welcome new Intel interns and ensure that they have a good learning
experience in Intel.

6.3 Business values, ethics and management skills

Intel constantly promotes to be customer orientated, results orientated, disciplined,
risk taking, quality focused and have an excellent working environment. Intel
especially emphasis to conduct business with uncompromising integrity and
professionalism. They put this value into practice by treating customers, suppliers
and others fairly, acting as a responsible corporate citizen, respecting human rights
and managing the impact of Intels business on the world, and keep accurate
financial and other books and records.

39

Intel upholds the spirit of Code of Conduct. The code of Conduct sets the standard
for how Intel work together to develop and deliver product, protect the values in Intel,
how to work with customers, suppliers and others. The five principle of conducts in
Intel are: Intel Conducts Business with Honesty and Integrity, Intel Follows the
Letter and Spirit of the Law, Intel Employees Treat Each Other Fairly, Intel
Employee Acts in the Best Interest of Intel and Avoid Conflicts of Interest, and Intel
Employees Protect the Companys Assets and Reputations.

As an IT corporation, one of the most important ethics to be learned in Intel is

information security. Intel provides specific rules and guidelines to information
security that prevents Intel employees from sharing any Intel confidential
information with anyone, including colleagues or clients, unless authorized. Intel has
a personal blog where employees can write their journals, and not even the blog posts
are allowed to be leaked because it may concern sensitive issues such as racial that
could affect Intels reputation.

The author has also learned several management skills from Intel. One of them was
the Intel format timeline, which uses work weeks (1 to 54) to count and manage tasks
and projects. The other was the LEAN way, which emphasis on simple, precise, and
optimizing of business processes. For power point slides, it provides a simple
template (Problem Statement, Ideal State, Value, ROI, Timing, Scope) that provides
an easily understandable outlook on a task or project. The author also learned to
prepare a Product Requirement Document, which details within all the requirements
of a project.

40

6.4 Problems or challenges faced and solutions to overcome them

The author has met with several problems and challenges throughout this internship.

Communication. For the first project, the author has to communicate with foreign
employees whose way of speech and nationality differs from the authors. All the
meetings are conducted virtually and on phone, so the author sometimes find it hard
to understand the details especially when he was new to certain technical terms often
used in business. The author overcomes this by first jotting down every question he
wants to ask on the project to keep communication as efficient as possible, and also
asks questions whenever he doesnt understand a certain sentence. The author also
holds these meetings with a client or colleague around because they understand much
better than the author, and can help explain the details after the meeting. The author
is also careful not to interrupt between conversations or it may cause the meeting to
drift away from the intended discussion. The author also learned how to follow up
properly in e-mail so as to remind a colleague to perform a task without appearing
rude or offensive.

Initiative. At the beginning of the internship the author lacked the initiative to ask his
colleagues questions because he was unfamiliar with them. The author also at first
lacked the initiative to join in Intel events. The author later consulted with the
manager on the issue to obtain advice, and became more proactive later on.

Planning. Before the author has poor planning skills and does not set up a proper
timeline for his projects. To overcome that, the author sets up a reminder on Outlook,
and requests a colleagues help (second project, the authors Project Manager Miss
Yeap Tze Kee) to help mark out a timeline.
41

Unfamiliar programming languages. The author is completely new to ASP.NET C#,

and only has basic knowledge about SQL. There were also trouble trying to install
the programming platforms (Microsoft Visual Studio 2010) due to complicated
instructions and incompatibility issues. The author solves this by consulting heavily
with his colleagues, especially his mentor Mr Lung Tein Aik, who is the Technical
Lead of the ITMC-SI AMS Team and has vast knowledge and experience with
programming. Through his guidance the author managed to learn the new languages
quickly, and develop the web pages for the project properly.

42

7.0 CONCLUSION
These 28 weeks of training at Intel Technology Sdn Bhd, Penang, Malaysia has
given the author a fabulous opportunity to expose himself into a real working
environment and industrial culture.

Throughout this Industrial Training, the author has met with a lot of great people and
learned many things in Intel. The team he was with in this short amount of time was
friendly, brilliant, and constantly pushes themselves to achieve the companys goals.
Despite the authors shortcomings and inexperience, they were very patient with the
author and guided him firmly but without encouraging reliance, changing him into a
more proactive, independent and friendlier person, all the while increasing his
knowledge and experience in a workplace. The author is eternally grateful and would
like to thank them once more for their guidance and friendship.

The author has also gained a great deal of knowledge throughout his internship in
Intel. He has learned new programming skills, adding into his arsenal useful
knowledge that would aid him in his future career. He has learned proper
management skills, knowing how to chart a simply and easily understandable
timeline being objective-minded with his tasks. He learned how to keep documents
precise, simple, not too brief or detailed that the others would not understand the
nature of his projects. The author also learned to communicate better. He has
attended numerous meetings and no longer has stage frights, and could speak
confidently but carefully of his points to make others understand. He has gained
experience with virtual meetings and teleconferences and can speak properly to
foreign employees despite cultural differences.
43

The author also feels that he has become a morally better person. He is more
confident in dealing with situations, and is more resilient when dealing with pressure.
The author is now more willing to join in social events, and would not feel shy when
meeting and speaking with strangers.

All in all, the Industrial Training Program in Intel has been tremendously helpful,
and adds to the authors knowledge, experience and character to better prepare him
for the future.

8.0 REFERENCES
UTP Industrial Internship Guidelines, Universiti Teknologi PETRONAS
Intel Employees Portal Website
ASAP Database Website
Intel E-Forms Website

44

APPENDICES

45