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Hagen
Prole
Prociencies
Experience
Oakland, California
Oversaw all high value custom & mail orders across multiple Deluxe channels.
Increased total revenue of custom & standard orders by 20% over the course of a year.
Increased both average order cost, highest value orders & overall revenue on record for the department.
Increased CSR knowledge base by designing easy-to-read diagrams and group training.
Executed initiative to bring previously outsourced orders in-house, saving an extra $100k/year.
Updated and participated in redesigning all Standard Operating Procedures (SOPs).
Made crucial recommendations to developers in streamlining next-gen website for the department.
Created & maintained initiatives to improve & streamline workflow across departments.
Oakland, California
Created high quality marketing decks for high profile entertainment accounts.
Aided client in gaining traction in full service tour merchandising market.
Designed branding around new laser cutting processes.
Designed standardized template for fast turnaround & ease of use.
By focusing on order creation, attained second highest revenue generating center in the district for 2010.
Took on increasing responsibility which included organizing renovation of shop.
Individually rated with the highest marks for a specialist in the district.
Oakland, California
Educat ion
N/A, Communications
510-775-4239
seanthagen@gmail.com
www.sthagen.com