Escolar Documentos
Profissional Documentos
Cultura Documentos
AND MANAGEMENT
(KOLKATA)
Project Report On
“RETENTION at OPUS
Estates”
Submitted By:
ANWESHA
CHATTERJEE
BBA(H)-3rd year
Roll no:071042050049
Registration no:071042050201049
1
Approval form
Institute:
Institute of Engineering
&Management
University: West Bengal University of
Technology
INDEX
TABLE OF CONTENTS
3
ACKNOWLEDGEMENT
It gives me great privilege and honour to offer thanks to all those
who
rendering all possible help during the time when the study was
conducted.
and employees for taking out time from their busy schedule and
providing
PREFACE
In spite of the theoretical knowledge gained through classroom
study, a person is incomplete if not subject to practical exposure
of real corporate world and may have to face hurdles, which will
be difficult to overcome without any first hand experience of
business.
5
As employees are the bases for company so retention of
employees is a
hierarchy that has ideas, it is the employees’ rung that has the
chisel to
jobs. Like their co-workers, work hard for their employers, get
paid well for
6
leave.
But then there’s the real world. And in the real world,
employees, do,
leave, either because they want more money, hate the working
conditions,
estate.
8
Proven Record In Serving
Customers
In the process it is privileged to collaborate with many reputed
Italy. Since inception the guiding principle of the GCJ Group has
been to
9
a leader and pioneer in its many fields of endeavor.
Group Strengths
The GCJ Group of companies brings together a talented
professional team
products and environments, make working for the GCJ Group the
first
Vision: -
To be the first preference of people with ideas
Key Assets
Organizational goodwill.
Land & Building assets across India.
Good management and financial strength.
Strong market penetration.
Trained and qualified professionals.
10
Widespread application of IT.
Understanding of consumer behavior.
Proficiency in time and man management.
Mission:-
To deliver superior value to their customers,
shareholders, employees and society at large.
Values:
Integrity
Commitment
Passion
Speed
Support
ESTEEMED CLIENTS of
GCJ Group
♠ALCATEL ♠ARCHIES
11
♠PHILIPS ♠RAYMOND
♠SAMSUNG ♠FABINDIA
♠NOKIA ♠FRANKFINN
♠6 TENS ♠AGRANI
♠ VIBES ♠BARISTA
♠LEE ♠CAMS
About OPUS
The Group has made significant investments in real estate. The
experience
professional partner.
sure that they get the home they want at the right price and time.
For
13
relationships based on integrity, transparency, courtesy and
commitment.
counsels and guides at every step. In Opus one can trust upon.
The Professional
Dimension
In the real estate industry, paradigms have been shifting rapidly.
It is
partner.
reach out to the right people at the right time in the right manner.
14
The Service Dimension
Opus Customer Focus
day.
15
credentials in the real estate industry, as well as enviable
resources and
high ethical standards have been the guiding principles of the GCJ
way of
time-bound results.
16
with local level knowledge to sterile the best commercial
properties for
to find the best fit. They also provide guidance on legal and
financial issues
Commercial Property
{For MNCs and Indian companies}
Home Search
{For seekers of residential property}
Investment Services
{For financial investors}
Advisory Services
{For homebuyers and developers}
Relocation Services
{For MNCs and Indian companies}
PROJECT PORTFOLIO of
OPUS
GODREJ
MAYFAIR GROUP
EMAAR MGF
TATA HOUSING
HILAND GROUP
EDEN GROUP
SIDDHA
P S GROUP
HERITAGE
BENGAL SHRACHI
DAFFODIL GROUP
MITTAL GROUP
URBANA
LOHARUKA
NPR GROUP
KEPPEL MAGUS
SHRESTHA GROUP
BENGAL SHRIRAM
AVANI GROUP
UNITECH
18
BENGAL AMBUJA ASPIRATIONS
J.J. REALTORS
ALPHA G CORP
JAIPURIA GROUP
ROSEDALE DEVELOPERS
BENGAL SHELTER PARSVNATH
ADYA GROUP
MANI GROUP
AMRAPALI GROUP-DELHI & NCR
FORT GROUP
MERLIN GROUP
SALTEE GROUP
SUREKHA GROUP
REALTECH NIRMAN
IDEAL
RDB GROUP
AMP UNIVERSAL
BELANI GROUP
RUCHI REALTY
PASARI GROUP
KHETAWAT GROUP
KWIC/KSUC
GANGULY GROUP BPTP LTD.
19
Opus consolidates many resources to make every task easier.
They recruit
tailor the plan to fit the needs of the target audience. Their
marketing and
needs.
Database Management
Advertising & PR
21
They provide expert advice on advertising, public relations and
media
management.
Enquiry Handling
satisfy it.
Transaction Support
22
planning advice and make property buying a pleasure.
Differential Advantage
Opus comprises a team of educated, committed and proven
professionals
Manpower
execution.
Structure
23
Customer service is divided into various verticals such as
Residential,
Support
Retention at OPUS
The GCJ Group has been functioning in the Indian Industry for
over
decades now and has reached new heights. It has been made
possible for
the sheer dedication and unparallel efforts put in each and every
employee
24
towards success. The major reason for this rapid growth lies in
their
workforce and how they retain it. The employees are provided
with a
work hard and perform. The aspects of security for the female
employee
25
The employees are often involved in the business activities and
fresh and
management.
then to make an effort to hold him back. Both are helpful in equal
the organization.
Finally it can be penned down that the rate of attrition is very low
in this
INTRODUCTION on
Retention
During the past decade, employee turnover has become a
very serious problem for organizations. Managing retention &
keeping the turnover rate below target & including norms is one
of the most challenging issues facing business. All indications
point toward the issue compounding in the future and even as
economic time change, turnover will continue to be an important
issue for most job groups. The causes of turnover are not
adequately identified & solutions are often not matched with the
causes, so the fail. Preventive measures are either not in place or
27
do not target the issue properly, and therefore have little or no
effect, and a method for measuring progress & identifying a
monetary value (ROI) on retention does not exists in most
organizations. Managing employee retention is a practical guide
for manager to retain their talented employees. It shows how to
manage & monitor turnover and how to develop the ROI of
keeping their talent using innovative retention program.
Employees are the most important and valuable assets of an
organization. Organizations today are doing their best to hold on
to their employees. Retaining them is as important as hiring them
in the first place. Retention is the next challenge after hiring the
employees. Retention is important because to make good people
stick in the organization.
Employees today are different. They are not the ones who
don’t have good opportunities in hand. As soon as they feel
dissatisfied with the current employer or the job, they switch over
to the next job. It is the responsibility of the employer to retain
their best employees.
Definition
“Employee retention is a process in which the employees are
encouraged to remain with the organization for the maximum
period of time or until the completion of the project. Employee
retention is beneficial for the organization as they’ll as the
employee”.
29
No growth opportunities: No or less learning and growth
opportunities in the current job will make candidate’s job and
career stagnant.
IMPORTANCE OF EMPLOYEE
RETENTION
Now that so much is being done by organizations to retain
its employees why is retention so important? Is it just to reduce
30
the turnover costs? The answer is a definite no. It’s not only the
cost incurred by a company that emphasizes the need of
retaining employees but also the need to retain talented
employees from getting poached. The process of retention will
benefit an organization in the following ways:
31
5. Goodwill of the Company: The goodwill of a company is
How to increase
Employee Retention?
Companies have now realized the importance of retaining
their quality workforce. Retaining quality performance contributes
to productivity of the organization and increase morale among
employees.
Of the basic factors that play an important role in increasing
employee retention include salary and remuneration, providing
recognition, benefits and opportunities for individual growth. But
are they really positively contributing to the retention rates of a
company? Basic salary these days hardly reduces turnover.
32
Employee Retention can
be increased by involving
the following practices:-
1. Open Communication: A culture of open communication
33
importantly, they need to know that their opinions matter
and that management is100% interested in their input.
2. Employee Reward Program: A positive recognition for
of one or
two festivals to the employees making them feel good.
34
The picture states the latest statement that corporate believes in
“Love
Employees today are different. They are not the ones who don’t
have good
employer or the job, they switch over to the next job. It is the
responsibility
35
4) RELATIONSHIP 5) SUPPORT
Employee Retention
Strategies
The basic practices that should be kept in mind in the employee
36
Providing coaching: Everyone wants to be successful in his
or her current job. However, not everyone knows how. Therefore,
one of the key responsibilities will be providing coaching that is
intended to improve the performance of employees. Managers
often tend to escape this role by just coaching their employees.
However, coaching is followed by monitoring performance and
providing feedback on the same.
Manager role in
Retention
37
When asked about why employees leave, low salary comes out to
be a common excuse. However, research has shown that people
join companies, but leave because of what their manager’s do or
don’t do. It is seen that managers who respect and value
employees’ competency, pay attention to their aspirations, assure
challenging work, value the quality of work life and when asked
about why employees leave, low salary comes out to be a
common excuse. However, researcher when asked about why
employees
RESEARCH METHODOLOGY
♦TITLE
♦INTRODUCTION
39
To study various career development programs offered by
the organization.
To study the impact of induction & training programs on
retention of employees
To determine the organizational climate.
♦RESEARCH DESIGN
40
present in the organization. The main feature of this method is
that the researcher has no control over the extraneous variables
called the respondents as they are going to interview the
employees of the organization in order to perform study. They
can only report what happened or what is happening. In social
science and business research, they quiet often use the terms
“ex-post facto research” for descriptive research studies, the
researcher can discover and describe the causes for various
situations but they cannot control the situations.
♦RESEARCH TOOLS
PRIMARY DATA
41
SECONDARY DATA
42
ANALYSIS AND INTERPRETATION
Graph 1
Inference:
From the above graph, it is observed that 60% of the
respondents are aged between 25-30 yrs, whereas 25% is aged
between 30-40 yrs and only 15% is between 40-50 yrs of age. This
clearly signifies the workforce is fresh and dynamic at very tender
age.
43
2. Employees are attached to this organization for any particular factor
Introduction:
Graph 2
Inference:
44
3. The nature of the job assigned to the individuals
Introduction:
Graph 3
Inference:
45
4. The management includes the employees in decision-making process
Introduction:
Graph 4
Inference:
46
5. Employees are satisfied with the career development at the
organization
Introduction:
All the employees work and perform with the zeal to get career
development
Table 5
DIMENSIONS NO.OF RESPONDENTS PERCENTAGE
Very Satisfied 3 15
Satisfied 12 60
Dissatisfied 2 10
Very dissatisfied 3 15
TOTAL 20 100.0
Graph 5
Inference:
Introduction:
Graph 6
Inference:
48
rest 15% pointed it is the compensation and benefits which work as
the key factor.
Introduction:
possibility.
Table 7
Graph 7
Inference:
49
From the above graph, it is clear that around 75% of the
respondents are either moderately o highly satisfied with the
level of challenge and responsibility while the rest 25% in not
much satisfied.
Introduction:
Table 8
Graph 8
Inference:
50
From the above graph, it is observed that
70% of the respondents have accepted that they feel there are
enough scopes of growth and promotion provided by the
organization where as the rest 30% feel alike.
Introduction:
Table 9
51
Graph 9
Inference:
52
10. The Training & Development provided by the organization help to
Introduction:
Table 10
Graph10
Inference:
53
11. The specific retention problems in the company.
Introduction:
Table 11
Graph 11
Inference:
54
12. There is stress due to overwork
Introduction:
This question will help to figure out whether there is stress due to
heavy workload or
pressure.
Table 12
Graph 12
Inference:
55
respondents have admitted to this fact that there is stress due to
overwork. While the rest 50% have denied such possibilities.
Introduction:
Graph 13
Inference:
statement.
Introduction:
This question will help us figure out whether such facilities are
provided in the
organization.
Table 14
Graph 14
Inference:
15. Employees are happy with the performance appraisal system in the
company.
Introduction:
essential.
Table 15
Graph 15
Inference:
58
From the above graph, it is observed that 60% of
the respondents strongly have accepted that they are happy with
the performance appraisal system in the company while the rest
40% have not agreed upon this fact.
Introduction:
Table 16
Graph 16
Inference:-
59
From the above graph, it is observed that 75% of the
respondents have accepted that they have feel proud of working
with OPUS Estates. Around 25% of respondents have not accepted
the statement.
17. The jobs that are assigned to the employees turned out to be the way
Introduction:
Table 17
60
Graph 17
Inference:-
employees
Introduction:
61
The life is not guaranteed to anyone. So every employee needs the
Insurance policies. This question is to identify whether the
employees are provided with health, accident and insurance policy.
Table 18
Graph 18
Inference:
From the above graph, it is observed that 10% of the
respondents have accepted that they have been covered under the
health and accident insurance policy by the organization or by other
insurance company. Around 90% of respondents have not accepted
the statement.
Introduction:
62
Employees are provided with appropriate leaves according to the
rules of Human Resource Department as well as in the time of any
justified need.
Table 19
Graph 19
Inference:
63
Introduction:
Graph 20
Inference:
21. The management employs right person for the right job.
64
Introduction:
job.
Table 21
Graph 21
Inference:
65
Findings
1. From the graph 1, it is observed that 60% of the respondents
are aged
between 25-30 yrs, whereas 25% is aged between 30-40 yrs and
only 15% is
between 40-50 yrs of age. This clearly signifies the workforce is
fresh and
dynamic at very tender age. But a major concerning fact hidden
within this
is that there is a lack of experience among them. For efficient
operation
experience is essential.
66
respondents have accepted that their skills are effectively used.
Another
20% respondents have admitted that their workload is reasonable
while the
rest 15% respondents have pointed that it is the safe working
environment
that has a huge impact on the work. Thus it can be summed up
that the
employees are satisfied with their work and work environment.
67
accepting facilities of this sort but care should be taken for the
rest 25%, as
all are equally important to the company.
10. From the graph 10, it is observed that around 55% of the
respondents have strongly and another 15% have moderately
agreed upon the point that the training provided by the
organization helps them to perform better whereas the rest 30%
does not posses the same notion and some strongly differ. The
reason for this difference in opinion has to be looked into because
this issue can lead to dissatisfaction among employees.
69
statement. This is surely a very good practice as such gestures
contribute a lot in boosting ones self-confidence.
support while performing their work But the rest 20% have not
respondents strongly have accepted that they are happy with the
company.
70
accepted the statement. This is definitely an achievement and
one to cherish for. It also is like a reward to proper functioning.
17. From the graph 17, it is observed that 55% of the
respondents have accepted that the jobs they are assigned with
turned out to be like the ones they had expected. But the rest
45% begs to differ at this point. Though the majority have spoken
for the point, this aspect has to be looked into very soon as it is
somewhat a clear indication of employee’s dissatisfaction
regarding the job profile. Employees should be made to do the
jobs they are hired for.
18. From the graph 18, it is observed that 10% of the
respondents have accepted that they have been covered under
the health and accident insurance policy by the organization or by
other insurance company. Around 90% of respondents have not
accepted the statement. It is completely clear from the analysis
that the company does not provide insurance policies. It is a prior
incentive that all major business groups provide their employees
with. This practice must be included within the system.
71
20. From the graph 20, it is observed that 20% of the
respondents have accepted that they have received medical
facilities as and when needed. Around 80% of the respondents
have not accepted the statement. Since majorities have come up
with negative response in this aspect it is strongly recommended
that such practice should be introduced soon.
21. From the graph 21, it is observed that 65% of the respondents
have agreed on this fact that the management employs right kind of
people for the right job, but the rest 35 % feels that the
management is not always correct in employing the right person.
Right person is immensely required for the right kind of job to obtain
the right kind of output and for right functioning.
Suggestions
Need to restructure company’s policy and follow certain
process to overcome problems.
The ability of the employee to speak his or her mind freely
within the organization is a key factor in employee retention.
Involve employees in decisions that affect their jobs and the
overall direction of the company.
72
Recognize excellent performance, and especially link pay to
performance.
Provide the opportunities within the company for cross
training and career progression.
Provide opportunity for career and personal growth through
training and educations challenging assignments.
The quality of the supervisor an employee receives is critical
to employee retention
The ability of the employee to speak his or her mind freely
within the organization.
Talent & skill utilization is a key factor to seek employees in
workplace.
Select right people
Should make a hierarchy for various positions
Offer an attractive, Competitive, Benefits package
Provide opportunities for people to share their knowledge via
training sessions, present actions, mentioning others &
flexible house Retention tips
Company should follow standard SDLC process
Implement good employment practices
Maintain healthy organizational climate
Proper training should be provided to employees according
to their skills
Provide medical and insurance policies to all its employees.
Grant leave facilities and holidays as per the HR norms.
73
Questionnai
re
Personal Details:
1.Age………………
74
Compensation Rewards and
Recognition
Yes No
4.How satisfied you are with the career development at your firm?
5.Which of these is most important to you in determining whether you stay with
your current firm or consider leaving?
6.How satisfied are you with the level of challenge and responsibility in your
current role?
Yes No
75
Strongly agree Agree
9. Does the training and development provided by the organization help you to
increase your performance?
Yes No
Yes No
12. Have you received recognition or praise for doing good work?
Yes No
Yes No
Yes No
Yes No
Yes No
17. Does your company provide you health, accident and insurance policies?
76
Yes No
18. Are you provided with the leave facility according to the rules?
Yes No
Yes No
20. Do you agree that the management employs right person for the right job?
Yes No
BIBLIOGRAPHY
(A) BOOKS
77
3) MOHIT GUPTA, NAVDEEP AGARWAL, Social Research
Methods, Kalyani Publishers
(B) LINKS
1) http://epa.sagepub.com/cgi/content/abstract/27/4/309
2) http://erx.sagepub.com/cgi/content/abstract/21/6/423
(C) WEBSITES
1) www.google.com
2) www.yahoo.com
3) www.jomsagepub.com
78