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Portable Work Station Tools (PWS)

Eureka/GSN Program for


Xerox Authorized Service Providers

Prepared By:
Mike Caira
Western Region Program Manager
Service Partners and Channel Support Group
Version:
April 2008

XEROX PWS TOOLS EUREKA/GSN


Program Overview

TABLE OF CONTENTS
_____________________________________________________________________________
1.0
2.0

3.0

4.0
5.0

6.0
7.0
8.0
9.0
10.0
11.0

Page
Introduction ------------------------------------------------------------------------------------------------------------------3
Overview ------------------------------------------------------------------------------------------------------------------------3
2.1
Technical Database Contents------------------------------------------------------------------------------3
2.2
The Bus Station --------------------------------------------------------------------------------------------------4
2.3
Technical Bulletins ----------------------------------------------------------------------------------------------5
2.4
Service Tips and Service Tip Submission---------------------------------------------------------------5
2.5
Service Documentation ---------------------------------------------------------------------------------------5
2.6
SearchLite ----------------------------------------------------------------------------------------------------------5
2.7
New Generation Electronic Documentation (NGEDoc)------------------------------------------6
2.8
Installation of NGEDoc ---------------------------------------------------------------------------------------6
Value to Authorized Service Providers ------------------------------------------------------------------------------7
3.1
Real Time Automated Bulletin Updates---------------------------------------------------------------7
3.2
Technical Service Tips -----------------------------------------------------------------------------------------7
3.2.1 Authoring Service Tip ----------------------------------------------------------------------------7
3.2.2 Validation Process of Tech Tips---------------------------------------------------------------8
Laptop Specifications ----------------------------------------------------------------------------------------------------10
Security-------------------------------------------------------------------------------------------------------------------------10
5.1
Security Primary Consideration for Xerox and You ------------------------------------------10
5.2
Specific Login Security --------------------------------------------------------------------------------------10
5.3
Password Management-------------------------------------------------------------------------------------11
5.3.1 Password Changes are required under the following circumstances--------11
5.3.2 Login Screen-----------------------------------------------------------------------------------------11
5.4
Replacement of Lost, Stolen or Damaged Eureka II CD --------------------------------------12
5.5
Email Address, Login, and Password-------------------------------------------------------------------12
5.6
Lost or Stolen Laptop- PWS applications were installed--------------------------------------12
Training ------------------------------------------------------------------------------------------------------------------------12
Technical Help Desk Support -----------------------------------------------------------------------------------------14
Additional Software ------------------------------------------------------------------------------------------------------14
Key Contacts -----------------------------------------------------------------------------------------------------------------15
Eureka Enrollment ---------------------------------------------------------------------------------------------------------15
Attachments
Recommended Tools Listing..................16
Searchlite Quick Reference Guide ...18
BusStation Quick Reference Guide .19

XEROX PWS TOOLS EUREKA/GSN


Program Overview

1.0

INTRODUCTION
________________________________________________________________________
Eureka/GSN Software Application (currently Version 9.7 as of April 2008) is available to all Xerox Authorized
Service Providers in North America. Whether you are servicing Wide Format, Phaser and/or Fax/MultiFunction
Products, Eureka primarily enables you to access Xerox Technical Tips and Bulletins and Service
Documentation. Eureka/GSN is part of the Xerox Portable Work Station (PWS) tools. Xerox refers to their
service representatives laptops as a PWS. This plan outlines the Eureka/GSN program for Xerox Authorized
Service Providers and provides the required information to install and use Eureka/GSN. An Internet connection
is required to use the PWS Tools and Eureka when downloading updates. Once these bulletins have been
downloaded, they will be stored on your PCs or laptops hard drive.

2.0
OVERVIEW
________________________________________________________________________
Acronym
PWS
GSN
NEDOC
Xerox ASP

Description
Portable Workstation (i.e. laptop)
Global Services Net
Electronic Documentation (i.e. Service Manuals)
Xerox Authorized Service Provider

Eureka/GSN is a shared knowledge system that allows users to author, validate and access solutions to
common problems. It acts as a vehicle for communicating problems, causes, and solutions that are written in
the language of the end users and can be shared around the world.
Eureka/GSN, Version 9.7, has expanded beyond its original audience and is now available to Internal and
external Xerox support personnel (i.e. Authorized Service Providers)
Eureka/GSN is enabled through the installation of the Global Service Network (GSN) software applications.
After installing GSN, the service technician will be able to subscribe to all product Technical Tips, Service
Bulletins and Service Documentation updates related to the their authorized product portfolio. Eureka/GSN
software is intended for installation into a laptop computer that accompanies the service technician into each
service call. Beyond the cost of personal computers, there is no additional cost to the Authorized Service
Provider for the use of Eureka/GSN. Each Authorized Service Provider will be required to sign a contractual
addendum before receiving the Eureka software Master CD set.
Note: You will not be able to access the Service Training documentation EDOC CDs included in the Service
Training Kits shipped to you unless you have the Eureka/GSN software loaded and have an active GSN ID and
Password on your laptop. It is required that you install Eureka/GSN in order to become Service Authorized.
2.1 Technical Database Contents
The Eureka XRXGSN database access is achieved through the Bus Station. (See illustration 2.1). The
checkmark in illustration 2.1 indicates that a folder and each subcategory within the product folder have
been selected for subscription. The Eureka/GSN database contains thousands of technical articles,
servicing tips, service documentation updates, including parts list updates, and other pertinent servicing
information about Xerox products. Service Authorized Providers will be able to subscribe to the products
within their portfolio of products. The technician laptop MUST be connected to the Internet to download
new information

XEROX PWS TOOLS EUREKA/GSN


Program Overview

Illustration 2.1: Accessing the bus station to subscribe to Eureka/GSN technical database.

XEROX PWS TOOLS EUREKA/GSN


Program Overview

2.2 The Bus Station


The effectiveness of the Eureka/GSN program relies heavily on the ability to organize information
effectively, keep it up-to-date, and distribute it efficiently when and where it's needed. At the same
time, sensitive information must remain secure. The Bus, a proprietary Internet-based file transfer
system, serves all of these needs by allowing Xerox Authorized Service Providers to maintain a local
in the laptoprepository of the information they need the most and to update it regularly. By
working in conjunction with GSNLock, data security is maintained while information sharing is
enhanced. It is assumed that when using the Bus, the user is connected to the Internet.
The Bus Station is the client-side interface with the Bus. Bus Station performs a variety of functions
that affect how easy it is to obtain and organize information. Each tab in the Bus Station software
contains tools that allow users to configure exactly how they update information. .
Subscriptions Eureka/GSN categories and sources organize information by product family, and
within the product families, by information type (tips, customer solutions, bulletins, etc.). Users
subscribe to specific sources or entire categories based on their needs. Information from these
sources on the Bus Server is downloaded to the user's computer, indexed for searching and stored.
Subscribing is done by selecting the subscription tab and double clicking on the box next to the
product folder.
Xerox Authorized Service Providers will be able to receive subscription updates daily, weekly or
monthly (frequency is the users choice) by simply accessing the bus station. The technicians laptop
must be connected to the Internet to access the Eureka/GSN database and receive updates through
the bus station. Usable methods of Internet connection include dial up, broadband, or DSL Internet
connections.
To facilitate access to this information, the Bus Station:

Enables users to subscribe to specific categories and sources of information, reflecting current
priorities. Subscriptions are stored on the client along with information regarding how recently
the sources on the computer have been updated.

Enables users to automatically update their subscribed sources. Updates can run in the
background, at set intervals anytime the computer is online, even if the user is performing
another task. Users can also schedule the Bus Station to automatically check for downloads from
the Bus Server at specific times.

Makes new information immediately available by indexing it as it is downloaded. Indexing is


required for items to be located using SearchLite.

Informs users of new and changed information. Information about new downloads is easily
accessible on the What's New tab. Deletions of old or obsolete information are also displayed.

Uses message windows to inform the user of validation rights, Critical bulletins, and error
messages.

Allows the user to select which files to download based on user-specified attachment size
restrictions.

After successfully installing Eureka, a yellow school bus icon and a GSNLock icon should appear in tool
bar near the lower right corner of the service technicians laptop (PWS) as shown in illustration 2.2.

Yellow Bus Icon


GSNLock Icon

Illustration 2.2: Bus Station and GSNLock Icons

XEROX PWS TOOLS EUREKA/GSN


Program Overview

2.3 Technical Bulletins


All Xerox service bulletins are posted into the Eureka database and are available by (subscribing)
placing a check mark into the technical bulletin option box. (Illustration 2.1 on page 4)
2.4 Service Tips and Service Tip Submission
Service tips are submitted into the database through Eureka. Validated tips are kept in the Eureka
database until they become obsolete. Service technicians within their authorized locations may
author and submit service tips. Only a Xerox employee that is a trained validator may validate service
tips.
2.5 Service Documentation
Service documentation updates are posted into the Eureka database and are available by subscribing
to Products Portfolio.
2.6 Searchlite
SearchLite is an integral component of the framework that allows Eureka/GSN to leverage product
knowledge from around the world and make it broadly available to all service and support
representatives.
For knowledge to be useful, it must be easy to locate, when and where it's needed. SearchLite makes
this possible. This customized search engine is designed to work specifically with the Eureka
knowledge base. As a part of the Eureka/GSN software, it is portable, integrated with other GSN
functions that also support Eureka knowledge sharing, and easy to use.

Using the search indexes associated with each Eureka source and EDOC CD, SearchLite can
quickly locate relevant documents among a large selection of resources.

Availability of both basic and advanced search capabilities allows the end user to build
search queries that are likely to return highly targeted and relevant results.

The ability to customize results to reflect the most relevant categories of information makes
screening results, faster and easier.

Access to relevant documents directly from the search results provides the quickest path from
location of information to viewing and using it.

New configurable screens allow user to display results lists that reflect the information they
are interested in making it easier listing locate relevant records.

Enhanced search wizard functions make constructing useful queries and locating information
into a more intuitive and user-friendly process.

How does Searchlite Work?


Searchlite is a search engine that is built into the Eureka/GSN application software. Searchlite may be
accessed through Microsoft Internet Explorer version 5.5 or higher. (Note: As of April 1, 2008 Eureka
and IE 7 are not compatible). A SearchLite Icon is created in IE toolbar when the GSN application CD
is installed.
By entering a search criterion such as a word, fault code or short phrase into SearchLite, and selecting
the product being serviced, Searchlite will search to find solution that matches the search criteria. The
technician must review the search results found by Searchlite and decide what may resolve the
problem. The key to finding a good solution is to enter good search criteria; fault codes generally
produce the best results.
It should be understood that not all solutions to all problems are known. In that case, an opportunity
exists to author a solution to the problem for the Eureka database. Since solutions are entered into
the Eureka database over time, new products will have fewer solutions.
2.7 New Generation Electronic Documentation (NGEDoc)
NGEDoc is the abbreviation for the browser-based next generation (NG) electronic documentation,
which is an interactive form of service documentation that is stored on CD.

XEROX PWS TOOLS EUREKA/GSN


Program Overview

The use of browser-based electronic service documentation has allowed Xerox to move to a more
compact and easily updated format. Previous electronic service documentation, used with a search
engine called Omnibrowser, could only be updated by installing a revised service manual from a new
CD. Now, with the availability of the Publish on Demand process, Eureka service documentation
sources and Bus file transfer capability, it is possible to update the Next Generation Electronic Service
Documentation as changes are made.
Upon installation of an EDOC CD, you are automatically subscribed to the corresponding EDOC source
in Eureka. From that point onward, you can download updated pages as soon as they are available.
As Xerox Corp. moves forward and launches new products, service manuals will continue to be
produced in EDOC format.
2.8 Installation of EDOC
Each NGEDoc CD has its own installation ( setup.exe) process that must be completed the before the
EDOC can be used.
Steps to Install
1. Insert the Edoc CD into the CD rom drive
2. Select Windows START button
3. Select RUN
4. Type in the following: D:\setup.exe
5. Follow the prompts.
We recommend that users select typical install when prompted.
Additional EDOC CDs can be purchased from Xerox Corp. if needed. You will need the part number
which can be found on the original CD cover or on the CD.
3.0
VALUE TO AUTHORIZED SERVICE PROVIDERS
____________________________________________________
The Eureka/PWS tools add value to the serving entity by abbreviating service calls duration and by
providing immediate access to all verified solutions, current service bulletins, service documentation
updates and EDOC. The PWS tools are estimated to increase service productivity by fifteen to twenty
percent for Xerox Services. 80% of service call issues can be researched and resolved by accessing Eureka
for the Technical Tip/Bulletin and Solution. The productivity increases vary by product line and are heavily
dependant on proper use of the GSN tools. To gain productivity from the PWS tools, Xerox Service used
the tools as part of every service call. Each service representative takes a laptop into the customers site
for service and use of the PWS tools. Dealer productivity gains will depend on how well and how often the
tools are utilized.
3.1 Real Time Automated Service Bulletin Updates
Currently, Xerox Authorized Service Providers may receive service bulletins via email or access to a
website. If the service technician carries their laptop into the customers site when making repairs the
technical tips, service bulletins and documentation updates will be readily available for access and
review through Searchlite. An internet connection is only required when Riding the Bus and
downloading Technical Tips and Bulletins. If the service technician carries their laptop into the
customers site when making repairs the technical tips, service bulletins and documentation updates
will be readily available for review through Searchlite. We recommend that each service technician
visit the bus and update weekly.
3.1.1

Authoring Service Tips


Authorized Service Provider technicians may author and submit technical tips for
validation and inclusion into the Eureka database. (See Illustration 3.1) This is strictly
voluntary. That feedback is provided by email using the dealer email address provided
when setting up the GSNLock.

XEROX PWS TOOLS EUREKA/GSN


Program Overview

Illustra
tion 3.1: Tech Tip Entry Screen
3.1.2

Validation of Technical Tips


Validation is the process by which Xerox ensures the quality of the information in the
Eureka database. The validation process makes use of subject matter experts for each
product family, to ensure that the information being submitted to the database is
accurate, safe, and easy to use. It also provides the opportunity to determine the
appropriate distribution of the information.
The validation process is not, however, limited to ensuring the quality of the information
that is entered into the database. Validators also help maintain the database by
reviewing existing Tips and Solutions on a regular basis, and updating or deleting
information as appropriate.
Technical tip validation is almost exclusively done by a Xerox Corp second level technical
support team members (Field Engineering)). If a tip is submitted, the validator has a set
period in which to validate or reject the tip. Service technicians are encouraged to
submit servicing tips that are not already included into the database. Searchlite should
be checked for the same service tip before beginning the writing process.

XEROX PWS TOOLS EUREKA/GSN


Program Overview

4.0
LAPTOP SPECIFICATIONS
____________________________________________
The PWS/laptop physical and operating system requirements for Eureka/GSN are:
Recommended:
Item

Specification

Processor

1 GHz: Pentium or Celeron

Memory

256 MB RAM

Free Hard Drive Space

400 MB

Screen Resolution

1024x768 or higher

Operating System

Windows XP Pro. (Windows Vista or IE7 not supported as of April 1,


2008)
Broadband. (Dial-up for areas that do not have higher speed access)

Internet Connection

5.0
SECURITY
____________________________________________
5.1

Security Primary Consideration for Xerox and You


To access the Xerox network requires a login process through the Xerox GSNLock. GSNLock is
the security process that is embedded in Eureka GSNLock provides robust security for the
data available to you through Eureka . GSNLock balances the need for quick and easy
communication between Xerox service and support personnel with the need to ensure that
Xerox Private Data remains confidential.
Beginning with GSN, Release 9.7, GSNLock simplifies data access by using single logon for
multiple applications. When you authorize your computer over the Internet, you will have a
single, secure logon for Eureka, the Bus, and the GSN web site.
Internet authorization also means that your identity is authenticated against the GSN server
database every time you logon.

5.2

Xerox Authorized Service Provider Specific Login Security


To complete the installation of the Eureka and enable the GSNLock, you will be required to
provide an email address and a unique password. (See Eureka Enrollment form) Personal
profile information including the computer serial number on which Eureka is installed will also
be required during the software install process. Your companys email address will be used to
set up the User ID and the Password for the GSNLock process, which enables access to the
Xerox database, Eureka , Omnibrowser, and Searchlite. Access is limited to the person(s) that
know(s) the login and password. The entire service organization will use the same login and
password for all service technicians and service managers. For Xerox to maintain Eureka
security, Xerox Authorized Service Providers will be required to use the same login and password
for all service employees.

5.3

Password Management
It is important that your Eureka password be managed carefully and kept secure. When the
password is changed, individuals without the correct login name and/or password will be denied
access to the Eureka database. It is therefore recommended to appoint one primary person to
control the password for the entire company and all satellite locations. If the company has
multiple service locations, then each office will need to be kept apprised of the current user
login name and password. We strongly recommend that the service manager determine the
user name and password. The same person should control the periodic changing of the user
name and password. As noted in 5.3.1 the system requires periodic password changes every
ninety days.

XEROX PWS TOOLS EUREKA/GSN


Program Overview

The following steps in 5.3.1 must be followed carefully and completely.


5.3.1

Password Changes are Required Under The Following Circumstances


1. Regular interval of 90 days or as required when notified by the Eureka system. A
message will appear during a data upload or when you connect to the bus to let
you know that a password change is required. The Eureka administrator (Service
Manager) should change the password at this time and disseminate the new
password to all users. If the password expires the administrator will need to call
the Eureka Help Desk (800-421-5503 prompt 3) when prompted for Product
Code. Once the password has been changed the 90-day clock begins again.
2. If an employee that used Eureka is terminated or leaves the company, the
technician should no longer have access to the Eureka database and the
password must be changed immediately. The Eureka administrator (Service
Manager) should change the password at this time and disseminate the new
password to all users.
3. If a service technicians laptop is stolen or lost and the laptop has the Eureka
software application installed, the Service Manager should change the Password
immediately.

Illustration 5.1 GSNLock client login screenenter User ID & Dealer Password and depress the
login button with the computer mouse.
5.3.2

5.4

Login Screen
The GSNLock login screen will look like illustration 5.1 and can be reached by entering
MS Windows programs/Xerox Applications/GSNLock Client, or if the Eureka
application is configured to the default settings, the GSNLock Client login will appear
after MS Windows has completed the boot up process.

Replacement of Lost, Stolen, or Damaged Eureka CD


Damaged CD: If the Eureka Software CD you receive is damaged please notify Xerox Partner
Services 1-800-249-0347 #2, #3, #4 as soon as possible for a replacement. Note: It is an ethics
violation to duplicate the PWS/Eureka Application CD. CD duplication may result in
Termination.
Lost or Stolen Eureka CD: If the Eureka software CD is lost or stolen, the Service Manager MUST
change the current password and notify all users of the new password change. Xerox
Authorized Service Providers are expected to help protect the Eureka Software and its use by
their employees. Note: It is an ethics violation to duplicate the PWS/EurekaApplication CD. CD
duplication may result in Termination.

5.5

Email Address, Login, and Password


Because Xerox Authorized Service Providers are independent from Xerox, there is no means for
Xerox to know when employees leave the dealership. Xerox cannot permit Eureka database
access to non-ASP employees and must have a method to control access to the Eureka system

10

XEROX PWS TOOLS EUREKA/GSN


Program Overview

and database while still sharing its contents with legitimate users. Therefore, all users in the
same company will login under the same user login and password. The email address that is
tied to the login will be used to notify each company of any pending problems or updates in
the Eureka system.
Example: ABS Office and Solutions (ABSOS)+ has five technicians and one field-service
manager totaling six Eureka users. ABS Office and Solutions email address is JD@ABSOS.ORG
and they have selected a password of dogeatdog. They have matched a login in name of
ABSOS to the email address.
When anyone of the six users wants to use the Eureka applications or get an update from the
Eureka database, they would enter the login ABSOS and password DOGEATDOG into the
GSNLogin System (see illustration 5.1 above) to gain access into the system. This same login
process would be required to use any part of the Eureka software package. All six service
persons use the same name and password. After a few years, Tom Charmer leaves ABS. To
maintain Eureka security, ABS service manager, changes the current GSNLock password and
distributes the password to the remaining service team members. Tom Charmer immediately
looses access to the Eureka system, the database remains secure; Toms PWS software is
eventually disabled over the next 90 days and Mr. Charmers will not be able to update his local
Eureka database. Tom should uninstall the PWS applications from his laptop.
5.6 Lost or Stolen Laptop PWS applications was Installed
If a laptop with PWS applications is lost or stolen, please call Xerox Partner Services at 1-800-2490347, #2, #3, #4. The Eureka administrator (Service Manager) should change the GSN password at
this time and disseminate the new password to all users.
If questions arise regarding login or passwords, please contact the Eureka Helpdesk at 1-800-249-0347 (Option
#4). The Helpdesk is on Central Standard Time.

6.0
TRAINING
____________________________________________________________________________
A training CD is provided and several help screens exist to assist new users. It is strongly recommended
that he training CD be installed and carefully reviewed before attempting to use Eureka tools and
applications. There are some Tools and Applications that are only accessible by Xerox
employees/technicians (i.e. Call Handling, Parts). Xerox Service Authorized Providers should not refer to
any of these sections.
After installing the Eureka software, the PWS home page will appear when Internet Explorer is opened
for the first time. Eureka will set the Internet Explorer to PWS home as the default home page. You
may change this without causing problems, however, the PWS home page is where all the helps can be
accessed.
By selecting
PWS Quick Start-Get Yourself Up to Speed Fast (see illustration 6.1) the user will begin
to learn how to use Eureka and all the various Eureka tools. This is the help screen, which will get you
started. Hardcopy installation instructions and basic user guide will accompany the CD and telephone
support is available at no charge.
Users that do not complete the Eureka Training CD may be refused telephone applications support!

11

XEROX PWS TOOLS EUREKA/GSN


Program Overview

Illustration 6.1: Eureka PWS Home Page

Eureka PWS Quick Start.

12

XEROX PWS TOOLS EUREKA/GSN


Program Overview

7.0
EUREKA TECHNICAL HELPDESK SUPPORT
________________________________________________________________________
Technical support for Eureka is available for all Xerox Authorized Service Providers.
Eureka/GSN support is provided by the PWS Support Helpdesk. If additional help is required
during the Eureka/GSN install or during the initial learning phase of Eureka software call 1800-249-0347 Option #4.
The process to begin using the PWS applicationsEureka/GSN & NGEDoc is:
1.) Install Eureka software GSN RELEASE APPLICATIONS CD (NON-XEROX OWNED PCS)
2.) Install the SNAPS CD the SNAP CD installs a current snap shot of all the most recent
service tips to the date on the CD and saves time with the initial service tip subscription
download.
3.) Install and complete the TRAINING CD.
Support is limited to the following situations:
1.) PWS Software Installation and setup. Your PC must meet minimum physical and software
requirements.
2.) Use of Eureka and other PWS toolsThe PWS Helpdesk will not provide PC support for
general computer questions.
Examples of ACCEPTABLE Support:
1. Tom Charmer needs help installing the PWS application software into his laptop.
2. Tom is having difficulty using SearchLite
3. Tom can not get his Edoc to open
Examples of UNACCEPTABLE Support
1. Tom needs help with Window Media Player.
2. Tom did not complete the Training CD and is looking for help with EDOC. Toms
inability to complete a task that was trained on the Training CD was obvious. The
PWS Helpdesk representative asked Tom if he has completed the training CD. Tom
said no. Tom was politely refused Edoc support and asked to call back after
completing the Training CD.
8.0
ADDITIONAL EUREKA/GSN SOFTWARE CD
________________________________________________________________________
Each Service Authorized Provider will be provided with one master set of (3) CDsApplication
CD, Training CD, and SNAP CD. The Service Authorized Provider may be install the Eureka
Software on multiple computers but because of licensing agreements, but cannot to be
duplicated. If any of the CDs are misplaced or damaged, please contact Partner Services at 1800-249-0347 Options #2, #3, #4.. Please do not call PWS Support Helpdesk to get
replacement CDs.

13

XEROX PWS TOOLS EUREKA/GSN


Program Overview

9.0
KEY CONTACTS
____________________________ ______________________________________
Name
Xerox Partner
Services

Title/Description
Forms to order Eureka/GSN Software
www.office.xerox.com/partners

Phone Number
1-800-249-0347
Option #2, #3, #4

Eureka/PWS
Helpdesk
Mike Caira

Western Region Program Manager

1-800-249-0347
Option #4
585-265-5272

Mickey Bynum

Eastern Region Program Manager

707-863-7576

10.0
EUREKA ENROLLMENT
_________________________________________________________________
To enroll and receive the Eureka/GSN software:

Go to www.office.xerox.com/partners and fill out the Training Order Form for the Eureka/GSN
Software.

Note: You must order and install Eureka/GSN prior to any type of product training certification.

14

XEROX PWS TOOLS EUREKA/GSN


Program Overview

Attachments
Xerox Corp. Field Service Technician Tool Kit
Description
Torque Screw Driver
Torx Drivers Bits
Nye Rheolube 368F lubricant/grease
Nut Driver
Network Cross-over cable
Phillips Drivers
Toner Vac
Multimeter
ESD Strap
Ruler
Flashlight
Phaser 35-Series Premium Transparencies **
Laptop Computer EDOC/Eureka
USB/Serial Adapter
Serial Cable Adapter **
Serial Null Modem Cable

Description
Phillips Drivers
Slotted Screwdrivers
Hex Bit
Driver Extension
Anti-static mat
Small Channel lock Pliers
Needle Nose Pliers
Wire Cutters
Nut Drivers
Lint-Free Cloths or Coffee Filters
Cleaner
Spring Hook
E-Clip tool
Lock-tite
Magnetic Pick-up Tool

Description
Canned Air
Black Bag
Jewelers Loupe
Silicone Oil
Laser Paper
3 -Prong Claw Part-Retriever
Pointer with Magnetized Head
Brush
Tweezers
Utility Knife

Required Tools
Products / Sizes / Details
Solid Ink Products: Xerox Part Number 003082700
Solid Ink Products: T5, T8, T10, T15, T20 (T20 with 2" shaft)
Solid Ink Products or as recomended: Xerox Part Number 006799700
Plastic Gear Lub
Monochrome Products: 5.5mm (magnetic) Xerox Part Number
600T02123
All Network Products: Software/snippet download and network isolation.
All Products: Phillips # 2 and # 1 (Posidrive may work better than
standard bits)
All Products: Laser printers and general cleaning Xerox Part Number
003-1496-00
All Products:
All Products:
All Products: 6 or 12 inch: Needs Inchs and Millimeters:
All Products:
Products: 7300 and 7400 only ** Xerox Part Number 016-1896-00
(Reusable)
See Eureka Support Document for Requirements: Partner Web-site
All Products: Back Channel Trace (Belkin USB/Serial Adapter, P/N
F5U109) Tested
All Products: ** Xerox Part Number 600T80374
All Products: Xerox Part Number 012-1535-00 New number 600T80375

Highly Recommended Tools


Sizes / Details
Phillips # 2 or # 1 with 10" long shaft (Posidrive may work better than
standard bits)
Assorted sizes
2.5mm Hex Bit

Assorted sizes
Cleaning Pick and Feed Rollers
Fantastik/409 etc... & Alcohol
1235/2135/7300 only Xerox Part Number 600T00151
All Products: Xerox Part Number 600T41911

Optional Tools
Sizes / Details
Used to clean sensors
Used to cover light sensitive Imaging Units and Drums
Used to check image quality
Something like Xerox 4200

Small 1/2" used for cleaning parts

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XEROX PWS TOOLS EUREKA/GSN


Program Overview
Dental Mirror
Screw Box / Dixie Cups
Soldering Iron and Solder
Heat Shrink tubing
Electrical Tape
Jeweler's Screwdriver Kit _or _Precision/Hobby tool set

Updated 7/18/2007 kld

Used to hold screws and small part when disassembling products


15 to 20 watt
Assorted sizes
Phillips, flathead, pliers, small torx drivers
** Item is only available from Xerox: All other Tools can be aquired
from Tool Supply, Hardware Store, Electronics/Computer Stores

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XEROX PWS TOOLS EUREKA/GSN


Program Overview

SearchLite

Quick Reference Guide

Get Help
GSN Release 9.X now includes help throughout the software. For more information on a feature, click on the yellow "?" to
open a separate Help window.

SearchLite Quick Start


-Start Internet Explorer and click on the SearchLite button
window will split and display the SearchLite screen.

Internet Explorer

-On the SearchLite screen click on the [Search] button to go to the Sources
screen and select the sources you wish to search. Note: the Search button will
not appear if you are in the Sources Screen already.
-In the Sources Screen expand the Engineering Systems folder by clicking on
the box with the + sign and place check marks on the products sources you
wish to use.
-Click on the [Search] button to go to the search screen.

SearchLite Sources Screen

-In the search screen enter the keywords to search in the [Search] field and click
[Enter]. Any documents containing the keyword/s you entered will be displayed
below. Note: more complex searches can be accomplished using the [Search
Type] pull down. Consult the help file
( ) or your Eureka Training CD.
-Select a document you wish to read by clicking on it. The document will be
displayed on the other half of the Internet Explorer.
SearchLite Search Screen

About SearchLite

SearchLite is used to search Xerox pages that are local to the PWS PC, such as tips, solutions, and bulletins downloaded
from the BUS server. SearchLite searches for information from the local list of sources within SearchLite.
You can open SearchLite by clicking on the SearchLite button in
toolbar.

the browser

You can change how SearchLite displays in the browser, whether it is horizontal or
vertical, by clicking on the orientation button
Sources Select which of your subscribed sources to search, including Tips, solutions,
bulletins, service documentation and local sources.
Searches - Perform a variety of searches: individual words, phrases, proximity, and
Boolean. Construct your own search in the search field or use the Advanced Search
Wizard for complex searches. Select recent searches from your search history list or
clear your search history.
Search Terms - Autosearch searches as you type, screen Search Indexes for your
search terms, allow partial matches of search terms.
Results - Customize the contents of your search results list by right-clicking on a column
heading to add or remove columns. You can rearrange their order by dragging the
column headings left or right.

SearchLite typically open vertically,


on the left side of the window. Click
to change orientation to
on
horizontal, across the bottom of the
window

Local Sources - Create local sources on your computer so you can search databases, MSWord documents, text
documents, PDF files and local HTML pages.
Search Favorites
Save useful searches to the SearchLite Favorites list. Save the settings you want by
making selections in the Add SearchLite Favorites dialog box. (Search results are not saved.) You can create folders
to organize your favorite searches using the New Folder button.

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XEROX PWS TOOLS EUREKA/GSN


Program Overview

BUS Station

Quick Reference Guide

Get Help
GSN Release 9.X now includes help throughout the software. For more information on a feature, click on the yellow "?" to
open a separate Help window.

BUS Station Quick Start


-Open the Bus Station by clicking on the yellow bus in the system tray or from the Xerox Application group.
-In the [Up & Downloads] tab scroll on the source list and insure that Engineering Systems is checked.
-Click the [Check for Downloads] Button (has picture of radar). The Bus will go out to the server and check for updates.
-Once the Bus completes checking for updates, Click on the [Start Transfer] button (has double arrow picture) and the
new updates will be downloaded to your local database on your PWS (Portable Work Station/PC)
-The new tips are now available on your Eureka Database for searching.
Note: All of the available documents in Eureka can be viewed in the [All Document] tab of the Bus station by clicking on
a document and pressing the [View Document] Button.

About BUS Station


The Bus Station functions as the transport mechanism to shuttle
information back and forth from the PWS to the bus server. This
includes software updates and patches, Eureka tips, bulletins, etc.
Additionally, users can upload Eureka tips and solutions through the
Bus Station. The Bus station keeps the PWS up-to-date. It should be
noted that frequent updates reduce download times.
To open the Bus Station, click on the yellow Bus icon in the System
Tray or launch it from the Xerox Applications program group.
The BUS Station organizes features on five tabs:

Click on
in the System Tray to open the Bus Station. Five
tabs across the top organize all the Bus functions. New
features include scheduled and background updates, listing all
documents in a source, file size limits on downloads and Bus
Messages.

Up & Downloads - Check for downloads, view a list of items


available for transfer, set the upper size limit and select files to
transfer, start and stop transfers, view BUS messages, and right
click to select items to transfer.

What's New - View recently downloaded items, select the start date or view only the most recent items

All Documents - View all the items that the Bus knows about on your computer or still waiting for transfer. Right
click to select categories of items to transfer again.

Subscriptions - Subscribe and unsubscribe to categories or individual sources, search for a source. Check for
downloads. (Note: The source for Wide Format products is labeled Engineering Systems)

.Options - There are four sub-tabs in Options: Preferences, Connection, Scheduled Update, and Security.

Preferences - Choose time settings, when to index downloaded files, an upper size limit for downloads, and the
interval to check for BUS updates in the background.

Connection - Displays the name of the BUS Server, connection type (always-on or dial-up), dialer settings, and
hang-up behavior. There is also Test Connection button to troubleshoot your connection to the Bus.

Scheduled Updates - Set up your computer to wake up, connect to the Internet, update your sources at a
specific time, and then disconnect when done.
Security - Only for users who do not have the GSNLock Client. This feature is not used at this time.

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