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Release Notes
Landmark/EAME
Hill Park South
Springfield Drive
Leatherhead, Surrey GU22 7NL
England
Tel: 011-44-1372 868-600
Fax: 011-44-1372 868-601
Help Desk: 011-44-1372-868-686
Email: eame_helpdesk@lgc.com
Landmark/The Americas
Building 1, Suite 200, 2101 CityWest
Houston, TX 77042
P.O. Box 42806, Houston, TX 77242
U.S.A.
Tel: 713-839-2000
Help Desk: 713-839-2200
Fax: 713-839-2168
Email: support@lgc.com
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Requirements . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed Problems . . . . . . . . . . . . . . . . . . . . . . . . . .
Known Problems . . . . . . . . . . . . . . . . . . . . . . . . .
Contacting Support . . . . . . . . . . . . . . . . . . . . . . . 10
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Landmark/Asia Pacific
11th Floor Menara Tan & Tan
207 Jalan Tun Razak
50400 Kuala Lumpur
Malaysia
Tel: 011-60-3-2164-1121
Fax: 011-60-3-2164-1135
Help Desk: 011-61-8-9481-4488
Email: apsupport@lgc.com
Landmark
CasingSeat R2003.11
Introduction
This document contains important information and last minute changes related to
CasingSeat R2003.11 Release Notes that is not documented elsewhere.
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Landmark
CasingSeat R2003.11
System Requirements
Refer to the System Requirements section of the Engineers Desktop R2003.11 Summary
Level Release Notes.
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Landmark
CasingSeat R2003.11
Installation
The Engineers Desktop R2003.11 software is delivered on CD-ROM. You can install all
of the Engineers Desktop R2003.11 applications using the Common Installer. For
complete information on mounting the CD-ROM and installing from CD-ROM, please refer
to the EDT_Installation_Guide.pdf that is included with the Engineers Desktop R2003.11
package.
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If you do run into problems, please refer to the Installation Troubleshooting section in the
EDT_Installation_Guide.pdf.
Landmark
CasingSeat R2003.11
Licensing
For Engineers Desktop Release2003.11, all PC and UNIX products including the
Engineers Desktop applications support use of FLEXlm licensing, which is the only
licensing mechanism supported by Landmark. FLEXlm licensing has been supported with
past releases, so many clients will already be using this licensing mechanism. FLEXlm
licensing is available for networked application and standalone application use. FLEXlm
standalone licensing may be used in conjunction with a network card or through a FLEXlm
dongle (bitlock) where no PC network identification is possible.
Previous versions of the Drilling applications and the Production & Economics
applications supported use of a proprietary Landmark licensing mechanism called
Netsecure for networks. Additionally, Sentinel bitlocks attached to a PCs parallel port
could be used for licensing of standalone installs, Crypkey licensing was also supported
for standalone installs. Use of Netsecure, Sentinel bitlocks and Crypkey has been
discontinued by Landmark and is not supported for use with Release2003 products.
Due to changes with Landmark's licensing mechanism, customers who have previously
installed and run EDM 2003.5 only need to add EDM licenses as stated above in order to
run R2003.11 applications. However, clients who have not previously installed and used
EDM 2003.5 applications (e.g., are upgrading from W2000 versions of the Engineering
applications direct to R2003.11) must re-license their products as well as add EDM
licenses by contacting their local Landmark representative. Refer to the LAM 2003.0Windows Release Notes (LAMReleaseNotes.pdf), located in the
\Products\EDT\Install\LAM folder on CD 5, for details.
IMPORTANT! If you have a version of LAM server older than 7.2e (Release 2003.0 and later), you
must uninstall it before installing the LAM 2003 server.
Failure to uninstall all previous versions of LAM Server before installing LAM Server 2003 will result in
a duplicate FLEXlm service that replicates itself until it crashes Windows.
The procedures for uninstalling LAM server are detailed in the section LAM Server - Uninstallation
Notes in the LAM 2003.0Windows Release Notes (LAMReleaseNotes.pdf), located in the
Products\EDT\Install\LAM folder on CD 5. Products that were licensed under the older server will still
work with the new LAM server.
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The EDM 2003.11 applications require that a new EDM license feature be available from
the customer's licensing server in order for the Engineer's Desktop applications to run.
The EDM license is handled as a Group Checkout for each application user on a particular
PC. Only one EDM license is checked out for all Engineer's Desktop applications being
run by a user on a single machine. Therefore, clients will need to acquire a set of EDM
licenses based on their expected concurrent user level. Please contact your local
Landmark representative for EDM licensing.
Landmark
CasingSeat R2003.11
IMPORTANT! If you are using a FLEXlm dongle (bitlock), you must install FLEXlm 7.2i on the
standalone or client machine.
To install FLEXlm 7.2i for bitlocks (either parallel or USB):
1. Go to your installed \LAM\bin folder, and run flexid.exe to install the bitlock drivers.
2. To request a bitlock license, run \LAM\bin\lmtools.exe. Select System Settings tab; provide the value
you see in the FLEXID9 field.
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Landmark
CasingSeat R2003.11
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Landmark
CasingSeat R2003.11
Fixed Problems
The following problems have been fixed for this release.
174547 Crashes the first time a new user runs the application, but not the second
time.
175558 Application does not prompt for a template when attempting to open a new
Design.
105289 Lack of input validation in Allowable Casing OD's Spreadsheet causes
crashes.
161554 COMPASS formation definition will conflict with formation definition defined
on a CasingSeat template.
162950 Using F4 Unit Converter in the ROP field of Lithology spreadsheet crashes
CasingSeat.
170299 Crash when canceling out of saving a PDI file to the database.
162633 Application loses track when three or more Designs are open with two or more
unit systems.
164094 CasingSeat will display pink cells in pore and fracture spreadsheets after
copy/paste from Excel.
170528 Crash using the Delete key or the Delete Row command.
171423 Engineering release R2003.5 and Engineers Desktop release R2003.11
versions will not run at the same time.
170301 Well Explorer no longer defaults the Design name when a PDI file is imported.
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173325 Crash while reloading data from other EDM apps while parent application is
in Print Preview.
Landmark
CasingSeat R2003.11
Known Problems
138142 Design will not calculate if smallest valid First Casing OD is chosen.
153646 Copy/Paste of spreadsheet columns can cause a crash. Copy/paste logic will
be enhanced in future releases to recognize the type of target; for example, if
you are pasting a column of depths on a column of pressures, the paste will
not happeninvalid operation.The current paste may cause crashes when
validations for a column type are applied on data from other types.
155298 Cannot delete cells in Drilling Parameters table. Although recently the ability
to disable insert/delete rows in this table was requested, user may need to
redefine all his entries. It will be very helpful in that case that any editable cell
or cells (i.e., for Drill Pipe OD, BHA OD, and BHA length) could be selected
and be deleted.
161893 Performance of CasingSeat while reopening/closing design is very slow.
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171926 Plots and spreadsheets can no longer be copied and pasted into Word or
Excel. Discussion: Data in spreadsheets can be copied and pasted into Word
or Excel documents. OLE objects (plots) cannot be copied over; however, the
functionality has been disabled since the CDDM version because OLE
CopyToClipboard is conflicting with the new serializing logic.
Landmark
CasingSeat R2003.11
Contacting Support
Landmark operates a number of Technical Assistance Centers (TACs). Additional support
is provided through district support offices around the world. If problems cannot be
resolved at the district level, Landmarks escalation team is called to resolve your
incidents quickly.
Support information is always available on the Landmark Graphics Support internet page.
Fax: 9712-672-5924
Support Mobile Phone: 971-50-551-7273
Email: eame_helpdesk@lgc.com
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Landmark
CasingSeat R2003.11
Email: apsupport@lgc.com
Australia
1800-448-488
Email: apsupport@lgc.com
Australia (Melbourne)
61-3-9820-2486
Australia (Perth)
61-8-9481-4488 or toll free 1800-448-488
8 am - 5 pm Local Time
Monday - Friday, excluding holidays
Email: soporte@lgc.com
7 am - 5 pm CST/CDT
Monday - Friday, excluding holidays
Fax: 1-713-839-3405
Email: soporte@lgc.com
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Landmark
CasingSeat R2003.11
Email: apsupport@lgc.com
Colombia (Bogota)
01800-915-4743
8 am - 5 pm Local Time
Monday - Friday, excluding holidays
57-1-317-6083 or 57-1-317-6756 or
57-1-317-6106 or 57-1-317-6150
Fax: 57-1-317-5670
Email: soporte@lgc.com
8 am - 5 pm Local Time
Monday - Friday, excluding holidays
Fax: 59-32-261-835
Email: soporte@lgc.com
Egypt (Cairo)
20-2-517-3095
(ask for Landmark Technical Support)
Indonesia
001-803-61284
Email: apsupport@lgc.com
Email: apsupport@lgc.com
Indonesia (Jakarta)
62-21-526-5555 or
toll-free 001-803-61284
Japan
00531-61-0021
Email: apsupport@lgc.com
Malaysia
1800-803-687
Email: apsupport@lgc.com
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China
10-800-6100-253
Landmark
CasingSeat R2003.11
7 am - 5 pm CST/CDT
Monday - Friday, excluding holidays
Fax: 1-713-839-3405
Email: soporte@lgc.com
New Zealand
0800-400-555
Email: apsupport@lgc.com
Nigeria (Lagos)
234-1-262-0765
(ask for Landmark Technical Support)
8 am - 5 pm Local Time
Monday - Friday, excluding holidays
Fax: 234-1-262-0769
9 am - 6 pm Local Time
Monday - Friday, excluding holidays
Email: soporte@lgc.com
Philippines
1800-1611-0207
Email: apsupport@lgc.com
Russia (Moscow)
(ask for Landmark Technical Support)
7-095-755-8300
7 am - 5 pm CST/CDT
Local Business Days, excluding holidays
Fax: 7-095-755-8301
South Korea
00308-61-0046
Email: apsupport@lgc.com
Taiwan
0080-61-1650
Email: apsupport@lgc.com
Thailand
001-800-611-2784
Email: apsupport@lgc.com
7 am - 5 pm CST/CDT
Monday - Friday, excluding holidays
Fax: 1-713-839-3405
Email: soporte@lgc.com
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Landmark
CasingSeat R2003.11
Fax. 9712 672 5924
Email: drilling_support@lgc.com
Support Mobile is 97150 551 72 73
8:30am - 5pm Local Time, Saturday-Wednesday,
excluding holidays
Out of office hours support provided for DIMS only,
call Support mobile number.
7 am - 5 pm Local Time
Local Business Days, excluding holidays
Fax: 971-4-331-5837
Email: gulf_support@lgc.com
Venezuela (Caracas)
0-800-526-3627
7 am - 4 pm Local Time
Monday - Friday, excluding holidays Fax:58-2-9523845
Email: soporte@lgc.com
8 am - 5 pm Local Time
Monday - Friday, excluding holidays
Fax: 84-8-910-1902
Website Address
http://www.lgc.com
ftp://ftp.lgc.com
http://www.oracle.com
http://www.globetrotter.com/flexlm.htm
http://www.microsoft.com/sql/
default.asp
http://www.adobe.com
Microsoft MSDE
http://www.microsoft.com/sql/
default.asp
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Landmark
CasingSeat R2003.11
Trademarks
3DFS, 3D Drill View, 3D Drill View KM, 3DView, 3D Surveillance, Active Field Surveillance, Active Reservoir Surveillance, ADC, Advanced Data Transfer, ARIES, Asset Development Center, Asset Development
Centre, Asset Performance, AssetView, Atomic Meshing, BLITZ, BLITZPAK, CasingSeat, COMPASS, Corporate Data Archiver, Corporate Data Store, Data Manager, DataStar, DBPlot, Decision Suite, Decisionarium, DecisionSpace, DecisionSpace AssetPlanner, DecisionSpace AssetView, DecisionSpace Atomic
Meshing, DecisionSpace Decision Management Systems(DMS), DecisionSpace PowerGrid, DecisionSpace PowerModel, DecisionSpace PrecisionTarget, DecisionSpace Reservoir, DecisionSpace TracPlanner, DecisionSpace Well Seismic Fusion, DepthTeam, DepthTeam Explorer, DepthTeam Express,
DepthTeam Express3, DepthTeam Extreme, DepthTeam Interpreter, Desktop Navigator, DESKTOP-PVT,
DESKTOP-VIP, DEX, DFW, DIMS, Discovery, Discovery Asset, Drill-to-the-Earth Model, Drillability Suite,
Drilling Desktop, DrillModel, DSS, Dynamic Reservoir Management, Dynamic Surveillance System, EarthCube, EDM, eLandmark, Engineers Data Model, Engineer's Desktop, Engineers Link, EOS-PAK, Executive Assistant, ezFault, ezSurface, ezTracker, FastTrack, FieldWorks, FZAP!, GeoDataLoad, GeoGraphix
(stylized), GeoGraphix Exploration System, GeoLink, GeoProbe, GeoProbe GF DataServer, GeoProbe
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Integrated, GES, GESXplorer, GMAplus, GRIDGENR, Handheld Field Operator, I2 Enterprise, iDIMS, IsoMap, Landmark, Landmark and Design, Landmark logo and Design, Landmark Decision Center, LandScape, Lattix, LeaseMap, LMK Resources, LogEdit, LogM, LogPrep, Magic Earth, MagicDesk,
MagicStation, MagicVision, Make Great Decisions, MathPack, MIRA, Model Builder, MyLandmark, OpenBooks, OpenExplorer, OpenJournal, OpenSGM, OpenVision, OpenWells, OpenWire, OpenWorks, OpenWorks Well File, PAL, Parallel-VIP, PetroBank, PetroWorks, PlotView, Point Gridding Plus, Pointing
Dispatcher, PostStack, PostStack ESP, PowerCalculator, PowerExplorer, PowerHub, Power Interpretation,
PowerJournal, PowerModel, PowerSection, PowerView, PRIZM, PROFILE, ProMAGIC, ProMAX, ProMAX
2D, ProMAX 3D, ProMAX 3DPSDM, ProMAX MVA, ProMAX VSP, pSTAx, QUICKDIF, QUIKCDP, QUIKDIG, QUIKRAY, QUIKSHOT, QUIKVSP, RAVE, RAYMAP, RTOC, Real Freedom, Real-Time Asset Management Center, Real-Time Asset Management Centre, Real Time Knowledge Company, Real-Time
Operations Center, Real Time Production Surveillance, Real Time Surveillance, RESev, ResMap, RMS,
SafeStart, SCAN, SeisCube, SeisMap, SeisModel, SeisSpace, SeisVision, SeisWell, SeisWorks, SeisXchange, Sierra, Sierra (design), SigmaView, SimResults, SIVA, Spatializer, SpecDecomp, StrataAmp,
StrataMap, Stratamodel, StrataSim, StratWorks, StressCheck, STRUCT, Surf & Connect, SynTool, System
Start for Servers, SystemStart, SystemStart for Clients, SystemStart for Storage, T2B, TDQ, Team Workspace, TERAS, Total Drilling Performance, TOW/cs, TOW/cs The Oilfield Workstation, TracPlanner, Trend
Form Gridding, Turbo Synthetics, VIP, VIP-COMP, VIP-CORE, VIP-DUAL, VIP-ENCORE, VIP-EXECUTIVE, VIP-Local Grid Refinement, VIP-THERM, WavX, Web Editor, Web OpenWorks, Well Seismic
Fusion, Wellbase, Wellbore Planner, Wellbore Planner Connect, WELLCAT, WELLPLAN, WellXchange,
WOW, Xsection, You're in Control. Experience the difference, ZAP!, and Z-MAP Plus are trademarks, registered trademarks or service marks of Landmark Graphics Corporation or Magic Earth, Inc.
Landmark
CasingSeat R2003.11
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