HELPDESK OF LEGAZPI SAVINGS BANK, INC.

Read the following guidelines carefully to use the system easily.

LOGIN MODULE
This is the main form of the HELPDESK where the user must log in to
the System. The Login page is for the Security purposes to secure your
important data in your account. (See Figure 1)

Figure 1

1. To Log in, Input your username and password in the corresponding textboxes
and click Sign In button. (See Figure 1.1)

Figure 1.1
Note: Use your PC Login as your system login.
Then the main page will display. (See Figure 1.2)

Users Manual

Page | 1

Figure 1.2

If the user entered a Wrong Username or Password, an error message

will be displayed. The user must enter his/her correct username and password
in order to access the HELPDESK system. (See Figure 1.3)

Figure 1.3

2. To exit or close the system, click the

Button, at the Left side of your screen.

(See Figure 2.1)

Figure 2.1

New Ticket

1. To start processing your request, First fill up the End User Information by
clicking the New Ticket button at the top-left side of your screen.
(See Figure 1.1)

Users Manual

Page | 2

Figure 1.1

As the button clicked, the End User Information form will be displayed.
(See Figure 1.2)

Figure 1.2

2. Select your Support Selection, Severity, Status, Assign To, Noted By and
Request Description. (See Figure 2.1)

Figure 2.1
Users Manual

Page | 3

3. To attach file, click the

button. (See Figure 3.1)

Figure 3.1

A Windows browse form will display,

display, select the file to be attach then click
button. (See
See Figure 3.2)
3.2

Figure 3.2

The file will be display as pending, to remove file click the

button.

(See Figure 3.3)

Users Manual

Page | 4

Figure 3.3

4. To Upload file, click the

button. (See Figure 4.1)

Figure 4.1

The uploaded file will be displayed. (See Figure 4.2)

Figure 4.2
Users Manual

Page | 5

To print attached file click the Print button. (See Figure 4.4)

Figure 4.4

A Windows form will display. (See

(
Figure 4.5)

Figure 4.5

Users Manual

Page | 6

Press Ctrl + P to print attached file,

file, a print dialog box will display. Then click
OK button to print. (See
See Figure 4.6)
4.6

Figure 4.6
Then click

button to submit request. (See Figure 4.7)

Figure 4.7
Users Manual

Page | 7

Note:
1. For User Access request users are required to attached signed copy of
System Access Form request.
2. Upon submission ticket request will be email directly to the Selected
Support Group and Selected I.T. Personnel.
A Ticket number will be generated; this will be your ticket number for tracking
purposes. (See Figure 4.8)

Figure 4.8
5. To submit another ticket entry, click the link below. (See Figure 5.1)

Figure 5.1
Or

to close. (See Figure 5.2)

Figure 5.2
6. Check your LegazpiBank mail, a confirmation message will be send in
your email account. (See Figure 6.1)

Figure 6.1

Users Manual

Page | 8

7. Open the email, this will serve as confirmation message. (See Figure 7.1)

Figure 7.1

My Dashboard
After successfully submitted, the request will be display in your Dashboard and
send to the assigned person. (See Figure 1)

Figure 1
It shows the ID, Ticket Number, Date Created, Request Description, Date
Modified, Date Resolved, Duration, Confirmed by, Status, Severity,
Category and Assign To in Table list form. (See Figure 2)

Figure 2
To use search options, type your ticket number in the search input text.
(See Figure 3)

Figure 3
Users Manual

Page | 9

Then your request entry will be display. (See Figure 4)

Figure 4

There are four (4) menu options for monitoring purposes. (See Figure 5)

Figure 5
myRequest : This will show all the requested entry by the user.
New

: New request by the requestor.

Open

: Request that seen by the assign person(s) but still pending.

Resolved

: Request which already resolved.

To view options, click the link name. (See Figure 6)

Figure 6
myRequest: table list (See Figure 7)

Figure 7
New: table list (See Figure 8)

Users Manual

Page | 10

Figure 8
Open: table list (See Figure 9)

Figure 9
Resolve: table list (See Figure 10)

Figure 10
As the request is resolved, a confirmation message will send through email.
(See Figure 11)

Figure 1

Logging Out
Logging Out is very important, the user must log out before closing
the system. It is safe to log out every time the user done using the
system.
1. To log out click the user button at the right-top side of your screen.
(See Figure 1)
Users Manual

Page | 11

Figure 1

Click Logout button. (See Figure 1.1)

Figure 1.1

Users Manual

Page | 12