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APPENDIX A
SURVEY QUESTIONNAIRE
Dear respondent,
Greetings.
We are the first class cadets of the Philippine Military Academy. We are currently
taking up the course Research 431. We are conducting the study entitled, Level of
Service Quality Provided by the Treasurers Office of Philippine Military Academy.
In this regard, may we request your participation by answering this survey
questionnaire. Rest assured that all answers from this instrument shall solely be used
for the study and will be kept in utmost confidentiality.
Hoping for your participation as we extend our appreciation for your time.
Sincerely,
1Cl Edel Mae Manalo
1Cl Albert Rempillo
1Cl Roilan Seno
1CL Jose Victor Suribas
Profile of the Respondent:
Gender: _____Male _______Female
Instructions: With the use of the scale below as basis, please assess the service quality
provided by the Treasurers Office of Philippine Military Academy in terms of its
reliability, assurance, tangibility, empathy and responsiveness.
Scale
4
Description
Very Satisfied
Interpretation
Level of service quality provided by the treasurers
office of PMA is poor.
Satisfied
Moderately
Satisfied
Dissatisfied
Statements
Comments/Suggestions: