MORGAN BARRETT

68-12 Fresh Pond Road, Ridgewood, NY 11385

917-575-1705 morgan.barrett02@gmail.com

TECHNICAL SKILLS
Network
OSPF, EIGRP, RIP,
VLAN, ACL,
NAT/PAT, STP, DHCP,
DNS

Software
Windows Server 2008/2012,
Active Directory, MS Exchange,
Windows 7/8/10, Ubuntu/Mint/Tails/TOR,
VMware, VM Fusion, Virtual Box, Wireshark, Visio,
MS Office/365, Ghost, Acronis DAT backup software,
Adobe Photoshop/PDF Pro, Tomato, DD-WRT

Hardware
Cisco routers 1941, 2941, 3725, 7200
Catalyst switches 2960, 3725, 3850, 6509.
Dell Optiplex, Dell Sonicwall 3060 Pro, PC
clones, Dell, Gateway, IBM, Desktop PCs,
MacBook Pro, Mac desktops.

WORK EXPERIENCE
Freelance Technical Support Mac/PC 2015/2016
Robin E. Sentell Web Developer 2016

Installed Wired/wireless LAN with WLAN security using WPA2, Stateful firewall, and MAC address filtering using DD-WRT
flashed Netgear router.

Built two custom PCs to customer specifications. Installed Windows 10 and user specified software for both PCs

Networked two iPhones, an iPad, and a Kindle.

Monique Peterson Writer, Editorial Consultant, Film and Media Consultant 2016

Replaced MacBook Pros hard drive and installed OS and user-specific software.

Recovered critical files with Disk Warrior.

Performed recovery of all critical files which included MS Word documents, PowerPoint presentations, Excel files, raw and
non-raw photos, music and videos.

Wired LAN and created WLAN with AP with support for NAS, backup utilities, and media server.

Attached a Raspberry Pi 2 card to a 1TB hard drive, USB drive running Raspbian and SAMBA and connected to the
network for Network Attached Storage.

Installed VMware Fusion created VM for Windows 10 and 2012 Server.

Thomas Brown Videographer 2015

Installed a wired / wireless LAN and set up wireless APs for full coverage.

WLAN security using WPA2, Stateful firewall, and MAC address filtering using DD-WRT flashed Netgear router.

Configured firewall packet inspection and Access Control List.

Replaced failed hard drive with a new drive and installed El Capitan, Office 365, Dropbox, Adobe products, ProTools on
two Mac Pro workstations.

Con Edison Of New York - 2007-2013

Customer Service Representative
1.

Served as the primary contact between Con Edisons residential and commercial customers communicating and resolving
electric power, gas, safety, construction, and billing issues.

2.

Inter-departmental communications and negotiations to escalate all noise complaints, street light issues, energy efficiency
programs, Natural gas conversions, distributed generation, and Energy Services (CORS) issues.

3.

Scheduled work crews, inspectors, meter readings, restorations of gas and power to business and residential customers.

4.

Completed electric and gas emergency calls from business and residential customers.

5.

Satisfied corporate and residential customer calls including customer questions and bill extensions/agreements, and
emergency calls. Liaised between customers and other departments within the Con Edison family of services as a CORS
team leader for my group.

6.

Wrote daily reports and proposals ranging from personal and team productivity to customer requested extensions and
agreements.

7.

Met regularly with supervision to determine company goals, to strengthen my weaknesses and develop methodologies for
personal and team improvement. Consistently shared experience, expertise, and knowledge with the team.

Bank of Bermuda - 2000 2003

Systems Analyst
1.

Provided help desk support for all user workstations and associated software, printers, and peripherals.

2.

Configured all new user workstations, employee email, share drives and server rights.

3.

Advised direction and implementation for hardware installation and deployment directly to management.

4.

Performed DAT backup and database maintenance.

5.

Tracked and resolved outstanding user workstation and network access problems, escalating critical issues to other
departments or management.

6.

Wrote standard operating procedures for workstation imaging using Ghost and GhostWalker.

7.

Coordinated with IT staff, network administrators, and project management on office relocation projects.

8.

Migrated all client workstations from Windows 98 to Windows 2000 and installed software and Citrix terminal emulator
software for mainframe applications.

Deloitte & Touch - 1999

Assistant Project Manager IT Dept. Y2K Upgrade. (Consultant) Short Term assignment overseeing all aspects of the Y2K upgrade
for Tri-State area.
1.

Shadowed employees to determine strengths and weakness for the development of standard operating procedures.

2.

Wrote, published and distributed standard operating procedures to entire IT staff.

3.

Developed a laptop upgrade mailing list to solicit mandatory Y2K upgrades for laptop users in the Tri-State area.

4.

Conducted weekly strategy meetings with IT directors and audit directors to discuss all aspects of Y2K project and
company compliance to state/federal regulatory issues.

5.

Managed upgrade/deployment project including overseeing backup of user data storage to server and redistribution of
Y2K ready laptops.

6.

Scheduled 24-hour staff coverage including weekend shifts; managed the distribution of equipment to the suburban
offices.

Over 10 years of Culinary experience as a Chef, butcher, Saucier, Line Cook and Corporate and private caterer.
My transferable skill set from Culinary to Information Technology:

Team leader

Provided direction, mentoring, and feedback to kitchen staff.

Delegated projects to different departments within the kitchen.

Organizational and time management skills.

Documentation of standard operation procedures for health / sanitation department compliance.

Menu planning, recipe development, scaling, and pricing to meet company profit goals or project requirements.

Inter-departmental communications for event planning, staff scheduling, cost control, and client meetings.

Met with clients to select and review menus, tastings and tour facilities.
I keep my Information Technology skills up to date with home built LAN Lab.Three Router/switches.

Two APs. (Access points)

Four client PCs, one MacBook Pro, three iPhones, two tablets, one iPad.

Two subnets separating clients from lab network for testing hardware, software, configuration updates and changes.

One server which is the AD, DNS, DHCP running VMware and Windows server 2012/2016.

One server which is a redundant fall over AD, DNS, DHCP.

One SonicWALL Pro 3060 hardware firewall configured with NAT and DHCP Client, OPT interface is configured in NAT
mode. Experimenting with SNMP and Intrusion Prevention Service via SonicWALL Pro 3060.
As a standalone project, I built a VMware server with:
ADDS-DC Promo
DHCP-192.168.223.31/24, scope allows 20 IP addresses, DG 192.168.223.2/24
DNS- MorganDNS.local / MorganDNS.local.dns,Forwarders=yes, DNS-8.8.8.8 and 8.8.4.4
WDS-integrated with Active Directory, PXE server initial settings are set to respond to all client computers. Users added
under Active Directory>Computers and Users.
WSUS
The primary goal of this build was to test my knowledge of VMware and Windows administration and to utilize Windows
Deployment Services. NAT'd VMware Workstation network utilizing Pre-Installation Executable Environment (PXE) to install a
Windows 8.1 Enterprise build on initiation of new VMware machine