Little Book of Netmail Web

THE
LITTLE
BOOK
OF
MADE IN MONTREAL
THE
LITTLE
BOOK
OF
MADE IN MONTREAL
YOU HAVE REACHED

YOUR DESTINATION!
Well provide answers, coaching

& guidance...
Hmmm...I think I need

a starbucks run
right now...
NETMAIL
GROW BEYOND YOUR LIMITS

Your career will always evolve at Netmail. Youll have the chance to try
your hand at many things that interest you.
Set your own objectives and bounce them off your managers, while
being responsible and accountable to all shareholders including
yourself! Nobody here waits to be told what to do.
We still say were a start-up because we never stop reinventing
ourselves. You should be part of how we continue doing that.
When I made the decision to apply to Netmail,

it appealed to me on many levels: great product,
Open Book Management, strong company ethic,
community involvement, and smiling faces!
Unique, friendly, ethical, and smart only
begin to describe the atmosphere, the work,
and the folks that make Netmail a great place to work.
AMY SCHELLENBERG, QA, 2011
DONT MERELY WORK

FOR A COMPANY.
INSTEAD, GO PLACES WITH IT.
Netmail is a 100% employee-owned global market
Hundreds of our clients already experience the
leader of Integrated Email Management solutions
benefits of lower complexity, improved uptime,
and services. For over 12 years, we have helped
increased productivity, and very competitive
hundreds of organizations worldwide eliminate
pricing by using Netmail to manage their email
complexity, ensure compliance, and enhance
systems.
productivity.
Since our foundation in 2001, Netmail has helped
2001 YEAR FOUNDED
500,000
MAILBOXES
4 OCLOCK IS BEER
FRIDAY TIME
30 COUNTRIES
WHERE NETMAIL
IS USED
100% EMPLOYEE
OWNED
MEET GAGE, OUR

COMPANY MASCOT
65 EMPLOYEES
WITH AN AVERAGE
TENURE OF 6 YEARS
Netmail, our Integrated Email Management
more than 3,000 organizations and millions of
Platform, simplifies the complex world of email
individuals worldwide secure their email. Our
management by removing the need to deploy,
clients range from Fortune 1000 companies
integrate, and manage multiple third-party
to state and local governments, the financial
systems. Netmail consolidates email security
sector, educational institutions, and healthcare
and encryption, policy-based email archiving
organizations. And weve partnered with the
and discovery, and unlimited email storage into a
biggest in the biz to make it happen.
single web-based administration console that can

be accessed anytime, anywhere.
What are you

waiting for?
FOUR NETMAIL MISSION

TEAMS, ONE VOYAGE.
If theres anything weve noticed, its that we achieve the best results
by working on specialized teams, but often reaching out to lend a hand
when another team needs critical help. A typical
day at Netmail is a lot like space travel.
WHERE DO YOU SEE YOURSELF?
DEMAND
DEVELOPMENT
DELIVERY
OPERATIONS
Stargazers spot something through the looking
Someone has to build a spacecraft for a new
The finest and bravest crew trains unrelentingly
Coffees always brewing at Mission Control. Up in
glass that seems light years away. Is it really? Or is
environment, where asteroids lurk in unknown
for the day when they must boldly go. Watch
the wee hours staring at the big screen, making
it so close that they can almost touch it? Difficult to
orbits. Has to be nimble enough for zero gravity.
them board the ship and wave goodbye, make
sure the craft stays on course, the machinerys
explain our need to make contact with the cosmos,
Equip the craft for experiments, because the
contact with distant worlds, make our universe a
running smoothly, that the astronauts are loud and
but opportunity calls.
research has to continue even after lift-off.
little smaller. Moon rock makes great souvenirs.
clear when they make that big discovery.
Customers arent exactly aliens, but

8 / THE LITTLE BOOK OF NETMAIL
CLIENT FEEDBACK
ON A FEW OF OUR STARS
Daniel is phenomenal. He calls me before
Whenever we have an issue, Support is there.
I even have a chance to send an email.
Eyad is always working after hours or later
How does he know?! Support always has
he works and gets it done.
the answer, and if they dont, they get you

one.
Eyad Saheb, Support Manager, 2011
Daniel Chary, Back-Line Support, 2012
I have one word when it comes to the
Support is so good about getting back to me
Support Team at Netmail: Bhavin.
and closing tickets. Anthony always calls me
Whenever I call, Bhavin answers. I always
to give me progress reports.
recognize his voice and say, Hey Bhavin.
Bhavin Patel, Pre-Sales & Front-Line Support, 2013
Anthony Wilson, Front-Line Support, 2013
THE LITTLE BOOK OF NETMAIL
/11
THE SEVEN
RULES OF
NETMAIL.
SPEAK PLAINLY.
SAY WHAT YOU MEAN.
SIMPLICITY
IS BEAUTIFUL.
EXCEL. BE BOLD,
BE REMARKABLE.
DELIVER WHAT YOU
SAY YOU WILL.
One of the best ways to be understood
When we strive to do our best work,
is to make your message simple. Like our
we take pride in what we deliver and we are
product, we want to easily be able to see
committed to the goal.
Weve taken note of a few tricks over the
a purpose and solve problems. Complete
years that have really helped Netmailers be
clarity is not an easy goal, however striving
themselves, helped them get things done.
for it can result in pure brilliance.
LEND A HAND.
WERE ALL IN THIS
TOGETHER.
None of the moving parts that make up our
business can function to their peak ability in
a vacuum. The collaboration between teams
and across departments strengthens the
whole system and makes us all stronger,
more informed. Get involved. Talk to others.
Share knowledge instead of hoarding it.
HOW DO YOU APPLY THESE?
BE THE SOLUTION.
SOLVE THE PROBLEM
BEFORE ITS A CRISIS.
When a small problem is discovered, take
the time to get to the source of it. Ironing
out a wrinkle at the beginning can reduce
having to cross a chasm in the end.
Dont throw the monkey onto someone
elses back. Get it out of the building.
FIND YOUR
INSPIRATION. DESIRE
TO KNOW MORE AND
STOCK UP ON
BRAINFOOD.
Without the desire to know more we simply
dont have a method for stocking up on
brainfood. Inspiration drives us. When you
have found the inspiration you will have
your motivation to make it awesome.
MAKE IT BETTER.
ASK WHY? DONT
BE THE STATUS QUO.
FOCUS ON THE BIG

PICTURE. DONT GET
80/20D!
Nothing that is done today, cannot be
When 20% of the product is taking up 80%
changed tomorrow. If it is confusing,
of the companys time and effort, the system
cumbersome, or crappy, ask why. Relevant
is out of balance. Stay focused on the end
questions build better products. We never
result.
want to hear I could have told you that

or I knew that was going to happen.
WHY I
NETMAIL
Netmail first got my attention for being a Montreals Top

Employer. Then while browsing the career section I found
the online test and I instantly knew that this is a company
that will challenge you from day one. Having a great
product, Open Book Management practices, a relaxed office
environment and getting the chance to work and learn next to
knowledgeable peers makes it a great place to be!
SANTIAGO VAZQUEZ, QA, 2013
WHY ITS ALL

KINDS OF AWESOME
TO WORK HERE.
BE A SHAREHOLDER!
What does 100% employee-owned actually mean? Thinking and
acting like an owner, plain and simple. You have access to financial
data. As owners, we hold ourselves to a higher standard.
Its a culture of openness, transparency and accountability.
For new team members who arent used to this, we help them
navigate through it with financial literacy training. That way,
everyone can make informed decisions that influence the
companys growth, as well as participate fully at the monthly
financial review.
Our first financial literacy class takes place about 3 months after
a new member joins our team, which is the same time their new
shares are issued.
Pierre Chamberland, Founder, 1995 / Rania Kilani, QA, 2013

AND THERES MORE...
WE HAVE A GREAT
PROFIT-SHARING
PROGRAM
The cheque isnt in the mail the folks in the
photo are actually holding it.
10 YEARS AT NETMAIL
Dinner with our Founder.
SOME OF THE PERKS

Get discounts on gym memberships and
Netmail Employees Hall of Fame.
equipment, and transit passes. Want to
Great Game of Business Conference.
take a course? Professional development is
An additional 10K Shares issued.
subsidized to $1,500/year.
There will be cake
Solid insurance plan, short-term disability

top-up, and pension/401K plan.
WORK HOURS
ARE FLEXIBLE
Flexible work hours and a family-friendly
environment. We offer Personal Days, and
taking your birthday off is kind of the norm
around here.
Creating a healthy, non-smoking

atmosphere.
Endless supply of little sweets.
Showers and indoor bike racks.
Kegorator.
/19
PASSIONATE
CURIOUS
INNOVATIVE
COURAGEOUS
PLAY TOGETHER,
STAY TOGETHER.
Its fun to work at a place thats always relevant.
NETMAIL AND OUR

COMMUNITY
Giving back to our communities builds Team Spirit. Over the last few years, Netmail has donated over
$20,000 to various disaster relief funds and charities. The foundations closest to our heats are the
Canadian Cancer Society - $6K in donations, Sun Youth - $5K+ in donations, and Movember - $2K.
WERE ONE OF
CANADAS TOP
EMPLOYERS
We look for employees with a high level of energy and aptitude
first, and we look for competence and skill set second, says Phil
Van Etten, CEO of Netmail.
/27
OUR EXECUTIVE
TEAM
Maximilian Morgan
CIO, VP Support/Services, 2002
Frederic Bourget
Chief Technology Officer, 2008
Phil Van Etten

CEO, 2015
Andre Thauvette
VP Finance & Operations, 2008
Andreas Riediger
Vice President Europe, 2009
Charles Nguyen
VP Business Development, 1995
Nick Stefan
Vice President R&D, 2002
Pierre Chamberland
Founder, 1995
/29
FEEDBACK
IS THE BREAKFAST
OF CHAMPIONS...
At our monthly breakfasts, every team shares their results.
Performance review Feedback Loop.
We read and react to ever customer survey we get.
Viva transparency. We are all nimble enough to create change.
TALES FROM THE

ROAD
Do you have anything to contribute to Netmails legendary travel stories?
We have some doozies. Heres one from none other than our very own
Greg Smith, Practice Lead, Professional Services:
Imagine yourself on a sunny Saturday afternoon, hanging around the
house before your planned trip to Europe the next day, only to get a phone
call asking where you are because the rest of the team is at the airport
waiting for the flight that leaves in 90 minutes. Panic is useless at this
point and cardio is a much better solution for quickly packing, calling a cab
and running out the door, running through airport and begging the agent
to check your bag with 30 minutes before the flight. What flight? They
cant find your reservation. After some digging you find you inadvertently
booked that flight for the following month. The airline makes the change.
Then running to the gate just in time. Boarding before your colleagues,
after all that? Priceless.
The rest is smooth sailing, right? Wrong. That sinking feeling when youre
just about to land at LaGuardia for a connection to Europe the following
day and you realize your hotel reservation is still for next month. Of
course the closest hotel to La Guardia with vacancy is in Connecticut. So
you keep calling all Manhattan hotels until you find one with a room at an
excellent price. An unmarked taxi ride later, I arrive at my luxurious 3-star
Manhattan hotel and have to speak to the clerk behind bulletproof glass.
Welcome to New York!
/33
TIME FLIES WHEN YOURE

REVOLUTIONIZING EMAIL!
For over 13 years, you knew us as Messaging Architectsa name which reflected our collective
passion for all things messaging: email security, archiving, encryption, discovery, storage, attachment
management, monitoring & more. But from now on, were Netmail. Netmail the software. Netmail the
platform. Netmail the people.
2001
2002
2003
2004
2005
2007
Netmail becomes
a dominant player in the
market for add-ons &
professional services for
GroupWise.
Deloitte & Touche

recognizes Netmail as
a Fast 50 Winner.
We release GWGuardian.
We are recognized as
one of the Top 20 Fastest
Growing Companies
in Quebec. Launch of
GWArchive.
Release of the
GWGuardian Appliance,
the markets first multiengine messaging firewall
appliance.
Sponsors the first official

Canadian mirror site for
the Spamhaus Block List.
Release of M+Guardian,
a next-generation secure
email gateway.
2008
2009
2010
2012
2013
2014
Introduces the industrys

first Email Policy
Workshop with Benjamin
Wright.
M+Guardian becomes
the first email security
solution to achieve a
VBSpam Platinum Award.
M+Guardian awarded
another VBSpam
Certification.
Netmail introduces the

first Integrated Email
Management Platform.
Montreals Top Employer

for second year.
Canadas Top Small and

Medium Employers.
/35
OUR PEOPLE & OUR CULTURE

WE ARE PROUD TO BE A 100% EMPLOYEE-OWNED
DIFFERENT-KIND-OF-SOFTWARE COMPANY.

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THE

YOU HAVE REACHED

Well provide answers, coaching

Hmmm...I think I need

GROW BEYOND YOUR LIMITS

When I made the decision to apply to Netmail,

DONT MERELY WORK

Netmail is a 100% employee-owned global market

Hundreds of our clients already experience the

leader of Integrated Email Management solutions

benefits of lower complexity, improved uptime,

and services. For over 12 years, we have helped

increased productivity, and very competitive

hundreds of organizations worldwide eliminate

pricing by using Netmail to manage their email

complexity, ensure compliance, and enhance

2001 YEAR FOUNDED

MEET GAGE, OUR

Netmail, our Integrated Email Management

more than 3,000 organizations and millions of

Platform, simplifies the complex world of email

individuals worldwide secure their email. Our

management by removing the need to deploy,

clients range from Fortune 1000 companies

integrate, and manage multiple third-party

to state and local governments, the financial

systems. Netmail consolidates email security

sector, educational institutions, and healthcare

and encryption, policy-based email archiving

organizations. And weve partnered with the

and discovery, and unlimited email storage into a

biggest in the biz to make it happen.

single web-based administration console that can

What are you

FOUR NETMAIL MISSION

WHERE DO YOU SEE YOURSELF?

Stargazers spot something through the looking

Someone has to build a spacecraft for a new

The finest and bravest crew trains unrelentingly

Coffees always brewing at Mission Control. Up in

glass that seems light years away. Is it really? Or is

environment, where asteroids lurk in unknown

for the day when they must boldly go. Watch

the wee hours staring at the big screen, making

it so close that they can almost touch it? Difficult to

orbits. Has to be nimble enough for zero gravity.

them board the ship and wave goodbye, make

sure the craft stays on course, the machinerys

explain our need to make contact with the cosmos,

Equip the craft for experiments, because the

contact with distant worlds, make our universe a

running smoothly, that the astronauts are loud and

but opportunity calls.

research has to continue even after lift-off.

little smaller. Moon rock makes great souvenirs.

clear when they make that big discovery.

Customers arent exactly aliens, but

Daniel is phenomenal. He calls me before

Whenever we have an issue, Support is there.

I even have a chance to send an email.

Eyad is always working after hours or later

How does he know?! Support always has

he works and gets it done.

the answer, and if they dont, they get you