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UNDERTAKEN
CHAPTER-1
INTRODUCTION
Objectives of the study
Scope of the study
Research Methodology
RESEARCH METHODOLOGY
Meaning of Research
Research refers to search for knowledge. Once can also define research as a scientific and
systematic search for information on a specific topic. In fact, research is an art of scientific
investigation.
Some people consider research as a movement, a movement from the known to the unknown. It
is actually a voyage of discovery. This inquisitiveness is the mother of all knowledge and the
method which man employs for obtaining the knowledge of whatever the unknown, can be
termed as research. According to Clifford Woody, Research comprises defining and redefining
problems, formulating hypothesis or suggested solutions, collecting, organizing and evaluating
data, making deduction reaching conclusions and the last carefully testing the conclusions to
determine whether they fit the formulating hypothesis.
It is the per suit of truth with the help of study, observation, comparison and experiment. In short,
The search for the knowledge through objective and systematic method of finding solution to a
problem in research.
Objectives of Research
The purpose of research is to discover answers to questions through the application of scientific
procedures. The main aim of research is to find the truth which is hidden and which has not been
discovered as yet. Though each research study has its own specific purpose we may think of
research objectives as failing into a number of following broad grouping:
To gain familiarity with a phenomenon or to achieve new insights into it
To determine the frequency with which something occurs or with which it is associated
with something else.
4
Types of Research
The basic type of research is as follows:
Descriptive VS. Analytical: Descriptive research includes survey and fact finding
enquires of different kinds. In analytical research, on the other hand, the researcher has to
use facts or information already available, and analysis these to make a critical evaluation
of the material.
or fundamental to basic or pure research. Applied research aims at finding a solution for
an immediate problem facing a society or an business organization where as
fundamental research mainly concerned with generalizations and with the formulation
of the theory.
Some other types of researches: All other type of research are variations of one
or more of the above stated approaches, based on either the purpose of research or the
time required to accomplish research, on the environment in which research is done or
on the basis of some other similar factors.
Descriptive research
Studies are concern with describing the characteristics of a particular
group or individual. Studies concerned with specific prediction with narration
of facts and characteristics concerning individual, group or situations are
examples of descriptive research .it is also known as social research
Research Design
Meaning of Research Design
A research design is the arrangement of condition s for collection and analysis of
data in
manner that aims to combined relevance to the research to the research purpose with economy in
procedure. As such the design includes an outline of what researcher will do from writing the
hypothesis and its operational implication to the final analysis of data. More explicitly, the design
decisions happen to be in respect of:
SAMPLING PLAN
It involves decisions regarding:
Sampling Unit-(who are to be surveyed?) the sampling unit for this project consists of
managers, supervisors, &workers of the company. Primary information has been
Too large sample would be costly in terms of money &time. The optimum sampling size would
fulfill the requirements of efficiency, representativeness, reliability, and flexibility. The sample
size is taken of 50 employees. It is because of the shortage of time & their busy schedule.
Observation Method: Under the observation method, the information is sought by the
way of investigators own direct observation without asking from the respondent. This
method is particularly suitable in studies which deal with subjects (i.e. respondents) who are
not capable of giving verbal reports of their feelings for one reason or the other.
Interview method: The interview method of collecting data involves presentation of
Personal Interview:
Telephone interview:
respondent on telephone itself. It is not a very widely used method, but plays important part
in industrial survey particularly in developed regions.
There is low cost even when the universe is large and is widely spread geographically.
It is free from the bias of the interview answer are in respondents own words.
Respondent who are not easily approachable can also reached conveniently.
This fact requires us to study the main aspect of a questionnaire, the General form, Question
sequence, question formulation and wording.
General form: As far the general forms of a questionnaire in concerned, it can either
be structure or unstructured questionnaire. The form of the question may be either close
(i.e. of the type Yes, No) or open (i.e. inviting free response) but should be stated in
advance and not constructed during questioning.
Question Sequence: In order to make the questionnaire effective and to insure quality
to replies received the first view question are particularly imported because there are
likely to influence the attitude of the respondent and in seeking is desire cooperation. The
following type of questions should generally be avoided as opening question in
questionnaires.
All question should meet the following standards- (a) should be easily understood, (b) should be
simple, (c) should be concrete and should conform as much as possible.
subsidiary organizations.
Technical and trade journals.
Books, magazines, and newspapers.
Reports and publications of various associations connected with business and industry,
banks, stock exchanges.
10
CHAPTER-2
REVIEW OF LITRETURE
11
Labor is an essential factor of production irrespective of the size and nature of business. It is also
a sensitive and active factor. They must be suitable remunerated for their services to the
organization. So they may satisfy their needs.
Demand for and supply of labor: Wage as salary is the price for the service rendered by a
worker. Force for demand and supply of labor determine the going wage rate.
Prevailing wage rate: Prevailing wage rates in competing firms within an industry are
taken in to accounts while fixing wages.
State Regulation: The legal stipulation in respect of minimum bonus dearness allowances
etc.
Union:
unions can expert presence on management and obtain all sorts of benefits.
Productivity: This is the current trend in most private sector companies. When workers
wages are linked to their productivity level.
12
Cost of living: Due to inflation the real wage decline affecting the purchasing power of
workers. Labor agreements generally have clause providing for automatic increasers in pay
as cost of living rises.
Under this system, wages are paid on the basis of time spent on the
job irrespective of the amount of work done. The unit of time may be a day, a week, a fort night
or a month.
PIECE WAGE SYSTEM: Under this system remuneration is based on the amount of work
done output of a worker.
control of cost;
WAGE LEGISLATION
Government has enacted legislative measures to protect the wage earners rights and to emphasize
managerial obligations in this regard. We shall briefly consider the main philosophy of three
pieces of wages.
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WAGE BOARDS:
Government of India sets up tripartite wage boards on industry wise basis to fix and revise pay. A
wage board consists of and impartial chairman two independent members and 2 or 3
representatives of workers and employers each.
14
PAY COMMISSIONS:
The government employees also known as public employees include civil servants, quasi
industrial employees and industrial employees in locomotives aircrafts, fertilizers etc. the pay
and benefits of these governments employees decided by pay commission by the appropriate
government.
Dearness allowances.
BASIC WAGE
It is a price for service rendered .It varies according to mental and physical requirement of the
job as measured through job evaluation. The basic wage in India corresponds with what has been
recommended by the fair wage committee (1948) and 15th Indian labour conference (1957).
THE FAIR WAGE COMMITTEE GAVE 3 COMNCEPTS RELATING TO BASIC WAGE:
Minimum Wage
Fair Wage
Living Wage.
MINIMUM WAGE:
Minimum wage is that wage which must invariably be paid whether the company big or small,
makes profit or not. It is the bare minimum that a worker can expect to get for service
rendered by him.
The norms are revised by the 41stLabour Minister conference in 1992 as under:
15
The standards working class family should be taken to comprise 5 consumptions units
instead of 3
Minimum food requirements should be calculated on the basis of 2700 calories per
consumption unit in conformity with the food habits.
House rent should be same as under the subsidized industrial housing scheme.
Fuel, lighting and other miscellaneous items of expending should constitute 205 of the
total minimum wage.
FAIR WAGE
While the lower limit of the fair wage obviously be the minimum wage, the upper
limit
is equally set by what may broadly be called the capacity wage would depend on :
LIVING WAGE
According to the committee on fair wage the living wages is the highest among three. It must
provide:
BONUS:
The dictionary of bonus is an extra payment to the workers beyond the normal wage. It is argued
that bonus is a deferred wage payment which aims at bridging the gap between the actual
wage and the need based wage. But its the actual wage and need based wage.
The payment of bonus act, 1956 is calculated as:
16
Bonus is paid out of available surplus of an accounting year after deductive the sums
referred to in the section 6.
To claim bonus the employee must have worked for 30 days in that year.
DEARNESS ALLOWANCES (DA):
It is the allowance paid to employees in order to enables them to face the increasing dearness of
essential commodities. Instead of increasing wage every time these is a rise in price level ,
D.A is paid to neutralize the effect of inflation.
All India consumer price index (AICPI): The labor Bureau, Shimla, computers the AICPI
(Base 1960=100) points from time to time.
TIME FACTOR: In this case DA is linked to the price in the all India consumer price
index (AICPI) in a related period.
POINT FACTOR: Here DA rises in the line with a rise in the number of index points above
a specific level.
FRINGE BENEFITS:
The term fringe benefits refers to the extra benefits provided to employee in addition to
the
normal compensation paid in the form of wage or salary . They are important part of the
They are paid to all employee based on their memberships in the organization.
17
TYPES:
Payment without work e.g. sick leave, maternity leave.
Health and safety benefits.
Retirements benefits.
Subsidized housing transport, lunch, frees dress etc.
Compensation issues
For purpose of analysis, we shall follow Belchers classification of the compensation issues
into following categories:
Fringe benefits
Wage enactments of the central and state governments, sometimes modified by tribunals
and courts, compliance with which is a statutory requirement.
In this context Lanhams five criteria have a bearing on the formulation of a firms internal
wages structure:
Cost of living
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Productivity
Productivity
Any shift in the level of productivity will have its impact on the wage level. Productivity is
the increased output of an employee resulting in lower costs. The improved profit margins now
available to the employer need to be distributed in a manner acceptable to both the worker and
the management.
Obviously one consideration would be the nature of task performed, and related to this
would be the type of payment system in force.
19
The other practice to reward individual effort is that provided by merit increments, when
the salary grade has a range.
Another form of individual adjustment is made in cases where past experience, special
skills or training have to be compensated.
Merit increases are extra increments given to an employee in appreciation of his outstanding
performance.
4. Fringe benefits
These benefits are sometimes called indirect benefits. They are supplementary compensation
made in addition to wages to stimulate the interest of the workers and to make the job more
attractive and conductive.
Belcher describes these benefits as any wage cost not directly connected with employees
productive effort, performance, service or sacrifice.
payment for productive effort, they are intended to act as incentives to increase productive effort.
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CHAPTER-3
COMPANY PROFILE
21
HAVELLS GROUP
Havells Group is one of the fastest growing Electrical and Power Distribution Equipment
Company in the country, manufacturing products ranging from building circuit protection,
industrial & domestic switchgear, cables & wires, energy meters, fans, CFLs, luminaries, bath
fittings and modular switches. The group comprises of 4 companies Havells India Ltd. (the
flagship company), Standard Electrical, Crabtree India Ltd, and TTL. With 13 state of the art
manufacturing plants, 24 branch offices and a strong backing of over 3000 professionals across
India the group has achieved rapid success in the past few years.
The Group is driven by qualified and experienced professionals backed by a work force of over
4000 employees. All branches and manufacturing facilities are computerized and networked with
each other. An open door policy at all levels encourages employees to be participated, innovative
and creative. Empowering employees helps the organization in harnessing individual talents to
the fullest. Emphasis is laid on building team spirit which helps employees to realize collective
potential.
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Manufacturing Plants
Powerful trends are shaping up industry for the 21st century. Because of rapid spread of advanced
technologies complexity of work is increasing - almost daily. With the state of the art equipments
and manufacturing facilities, QRG group is helping to boost safety in workplaces from the factory
to the offices, domestic buildings to commercial plazas. All the manufacturing units are ably
supervised and controlled by technocrats and industry specialists.
The group has well managed, well equipped tool rooms with machines like CCV Line, CNC
Machines, EDM Wire Cut, Spark Erosion Machines, Lathes and Surface Grinders.
Our strategic alliances with some of the leading technology corporations in the world of electrical
engineering, ensure constant access to the latest developments in the international markets, which
are then adapted to the tough tropical conditions.
Our manufacturing units are fully equipped with the latest and most sophisticated facilities in
India. And in the hands of our highly qualified technical experts, this results in some of the most
advanced product development in the country.
The Milestones
A look at the milestones in over three decades of QRGjourney to excellence, maps its emergence
as a major industrial force in the country and abroad.
1958
1976
Set up the first factory for Rewire able Switches and Changeover Switches at Kirti
Nagar, Delhi.
1979
1980
1983
Took over Towers and Transformers Ltd. And turned it around in one year to profitably
manufacture Energy Meters in the Company.
1987
Started manufacturing MCBs at Badli, Delhi in Joint Venture with Geyer, Germany.
1990
1993
1996
Took over a manufacturing unit at Alwar, Rajasthan for Power Cables & Wires.
Entered a Joint Venture with Electrum, UK for manufacturing Dorman Smith
MCCBs and Crabtree Modular Plate Switches.
1997
1998
2000
2001
Acquired business of Havells Industries Ltd, MCCB of Crabtree India Limited and
Merged ECS Limited in the company to consolidate in it's area of core competence.
2002
2003
The company is posed for ISO: 14001 accreditation after successfully obtaining ISO
9001:2000 certifications .
2004
Set-up our own marketing office in London through our wholly owned
subsidiary Company Havells U.K. Ltd.
24
25
Home
Contact Us
Enquiry
Site Map
TTL Ltd is one of the associates companies of the Havells group. The company was organically incorporated
on
20th December 1971 under the name TOWERS AND TRANSFORMERS PRIVATE LIMITED. Thereafter,
It was converted in to public limited company with its registered office in Delhi. The name of the company
was
Changed to TTT Ltd. On 3rd Feb. As per the memorandum of associations of TTL Ltd. The main objectives
of the
company are:
TO undertake and carry on all or any of the following industries, traders or business in all or any of their
branches and process and to do all such acts and things as are necessary or usually done or implied in
Understanding or carrying on such trade or business. Namely:
To manufactured and produce, distributors, transformers. Voltage regulators. Battery charges, battery
Eliminator, voltage testing sets. Voltage stabilizers, conductors, enamel wires. Cotton/ papers covered
conductors, fittings, switch and distribution boards, and other articles, and things require for or capable of
Being used for or in connection with wires for wireless signaling. Lighting heating motive power
Cables. Lines power station exchanges. Accumulators and signaling apparatus.
Manufacturing, assemblers, fabricators, of high tension and low tension transformers of all types and
design,
Voltage and capacities, electric switch gear, both high and low tension foe alternatives direct current.
26
To carry on the business of electrician, electric engineers and manufacturing of all kinds of electric
machinery and electric apparatuses for any purposes what so ever and to manufactures, sell, supply,
And deal in accumulators lamps, mortars, engine, telephonic and telegraphs apparatus of any kind.
To manufactures, buy, sell, exchange, alter, improve, manipulate prepare for market, importer export
or
otherwise deal in all kind of insulated cables and wires, rubber insulated wires and cables, pvc cables
and flex cables, cotton or silk braided conduct wire and cables, transformers and switch gear copper
Bronze, phosphor bronze, furnace ship wiring switch boards bell wires fuse wires and tanned copper.
To carry on the business of manufacturing , buying, selling, reselling altering importing, exporting,
improving assembling deals in wires cables, conductors electric locomotives, industrial railway,
electric
railway lines converters and reclassification station for railways post and industries, electric motor
And electric tubes for all industrial and domestic electric appliances.
TTL LTD.
DUKE.
Establishment
Welfare
Industrial relations
27
Security
HRD
Recruitment
Coordination
ESTABLISHMENT:
This section deals with matters relating to promotion, transfer, grant of annual increment to all the
employees of the
Company.
WELFARE:
This section looks after the welfare facilities being provided by the company to its employees.
These include
Uniforms, canteen medical maternity benefits, community development programmer, sports and
cultural activities.
INDUSTRIAL RELATIONS:
The aim of this section is to maintain good relationships between the employee and management.
The
Bargaining points are welfare facilities, changes in existing policy, enhancement of the existing
facilities wages.
SECURITY:
This section is responsible for the overall security of the complex. All the staff members- clerical as
well as the
Technical has been issued identity cards. All the vehicles entering the premises are subjected to
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checking by the
Security staff posted at the entry gate.
HRD:
This section controls at the following functions:
RECRUITMENT:
This section is responsible for selection/ recruitment at all levels in the company. Hey finalizes the
QRs for
Employment at different levels.
COORDINATION:
This section is responsible for coordination between the different sections in the administrative as well as
Production wings of the company.
Budgets
Purchase
Sales
Inventory
Pay Rolls
This section of the company, have three department production, testing and research and
development.
COMPANYS OBJECTIVES
To strive for continuous improvement in all other areas of activity the highest level of
efficiency.
Minimum Wage
TTL. Ltd., Sahibabad pays minimum wage according to minimum wage rates provided by the
central government. So that the rates of minimum wage in industry where more than 50
to 500 workmen are employed.
BASIC
+ V.D.A
Unskilled
2535
+ 243.98
Semi-skilled
2785
+ 256.01
Skilled
3090
+ 297.39
Minimum wage in industry where the above 500 workmen are employed.
BASIC
V.D.A
Unskilled
2535
256.01
Semi-skilled
2785
281051
Skilled
3090
307.02
Dearness allowances:
D.A in TTL. Ltd Sahibabad is calculated according to this points sent by chamber of commerce
(Kanpur). In TTL . Ltd. Sahibabad the DA is mainly given to the workers.
Bonus
Fringe benefits
Provident fund
Employee
31
Employer
12%
(Note: a member on his request is allowed to contribute more than the above subject to the
condition that the employer shall not be under any obligation to pay and contribution over
and above the contribution payable under the provision of the Act)
EPF INTEREST RATE
The rate of interest is fixed by the central government in consultation with the central board
of trustees of employees provident fund every year during March/ April. The rate of interest
for
GRATUITY:
All employees are covered under the provision of gratuity act 1972. Gratuity is payable on:
On superannuating
On retirement
Resignation
Death or disablement
Transportation allowance:
Company pays transport allowance to each of the employee, which is minimum 800 Rs. and
transportation allowance given to workers at the rate which is lower that the employees.
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CONVEYANCE ALLOWANCES:
Conveyance allowance procedure of
Companys Conveyances
Personal
Conveyance
Above officer Rs 4.10 / km
Rs 4.30/km
Officer
Rs 2.10/km
Rs 2/km
Under manager: Rs 2.10/km for both type of conveyance whether it is provided by the
company or by employee itself.
CANTEEN FACILITY:
There is one canteen for workers in the company.
Uniform to employees
So the pay structure in Towers & Transformers Ltd. Sahibabad for example:
BASIC PAY
5000
HRA
2500
Trap Allowance
Special Allowance:
Soft Allowance
800
500
500
: 4167.00
H.R.A
: 2089.00
417.00
Soft allowance
417.00
Total salary
: 7751.00
PF 12% Less
: - 600.00
Net Pay
: 7151.00
Havells has emerged as a preferred choice for discerning individual and industrial consumers. Havells is
the largest manufacturer of MCBs in the country. Our products are approved by international quality
bodies such as KEMA, UL,CE,CSA and VDE and are as per IEC standards.
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ACCL
ISCOLATOR
CHANGEOVER SWITCH
35
BREAKER
36
RCBO
DISTRIBUTION BOARD
37
Brake Motors
38
Welcome to Capacitors
Havells Capacitors are designed and manufactured using S3 technology. It encompasses product with
triple shield with differential disconnect or in the event of any fault within due to environmental
compatibility. Advance technologies adopted to offer you unmatched safety and outstanding performance.
APFCS CAPACITOR
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IPFC
APFC
At Havells, it is our philosophy to continuously upgrade products in order to best serve modern
discerning consumers. We feel proud and privileged to share with you one such innovation of
making Havells CFLs more environment friendly by introducing India's first Green CFL
Retrofit
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Non Retrofit
41
Welcome to Geysers
Havells today is known for high quality energy efficient products. Going forward with this commitment it has introduced state of the
art New Generation Electric Water Heaters with Penta Shield Technology which provides 5- fold safety with high precision
Thermostat. It helps to accelerate your savings as it only consumes half a unit of electricity for 24 hour operation.
42
43
CHAPTER- 4
DATA ANALYSIS AND INTERPRETATIONS
44
In % percentage
Yes
40%
No
23%
No Comments
37%
37
40
yes
no
no comments
23
45
Q-2 Is the monetary reward you get is adequate for the nature of your
performance?
Table 4.2
Occupation
In % percentage
Yes
50%
No
23%
No Comments
27%
27
yes
no
no comments
50
23
46
Q-3Do you feel that salary is the only motivating factor to you?
Table 4.3
Occupation
In % percentage
Yes
80%
No
12%
No Comments
8%
8
12
yes
no
no comments
80
Table 4.4
Occupation
In % percentage
Yes
75%
No
17%
No Comments
8%
8
17
yes
no
no comments
75
INTERPRETATION
This table shows that 75% employees say yes and 17% say no and 8% says no comments.
48
Occupation
In % percentage
Yes
67%
No
22%
No Comments
11%
11
yes
22
no
no comments
67
Q-6 Are you getting any incentive wage as the extra payments for superior
performance?
Table 4.6
Occupation
In % percentage
49
Yes
50%
No
23%
No Comments
27%
27
yes
no
no comments
50
23
INTERPRETATION
This table shows that85% employees say yes and 12% say no and 3% says no comments.
Q-7 Are you satisfied with the method adopted for incentive calculation?
Table 4.7
Occupation
In % percentage
50
Yes
83%
No
9%
No Comments
8%
8
9
yes
no
no comments
83
INTERPRETATION
This table shows that 83% employees say yes and 9% say no and 8% says no comments.
Q-8 Are you satisfied with all the allowances you get?
Table 4.8
Occupation
In % percentage
Yes
15%
51
No
13%
No Comments
72%
15
yes
no
no comments
13
72
Q-9 Are you finding your company capable in providing satisfactory salary ?
Table 4.9
Occupation
In % percentage
Yes
25%
No
23%
52
No Comments
52%
25
yes
no
no comments
52
23
53
CHAPTER-5
RECOMMENDATIONS AND CONCLUSIONS
Sample size, which I taken is very small, on the basis of which efficient decisions cannot be
taken.
Co-operation of respondents: this has been a major problem. Employees were reluctant to fill
the questionnaire or face the interview.
54
Another constraint has been regarding cost since study involves the collection of primary and
secondary data. Therefore the cost incurred was much more. Due to constraints the coverage
of the study could not be extended to more customers.
Our knowledge is limited as we are students and does not have much experience.
Managers and employees of the company are hesitating to disclose the information.
RECOMMENDATIONS
Few suggestions are being made for further improvement:
Wages and salary system should satisfy all the workers and employees.
CONCLUSION
Employee whose basic salary is below or equal to Rs.6500 per month is taken in to consideration
for Employee State Insurance Act. The company also provides its employees provident fund,
pension under the scheme 1952 and the employees pension scheme 1995 respectively. The
company provides its employees with allowance but one of the drawbacks is that the company
does not provide its workers and employees sufficient canteen facilities. The company provides
55
its employees and workers medical allowances and doctor also visit for regular checkup. In
HAVELLS, there is a practice of working regular over-time in all departments. As result the
workers of all departments are happy. The employees of HRD department daily record the
overtime done by each worker. The company also maintain attendance card of all the employees
from which they keyword of arriving and leaving time of each worker and employee. In sum,
HAVELLS, is a healthy and growing company and it paying wages and salary to its workers and
employees according to their ability, productivity and qualification? It follows rules prescribed
by the government while fixing the salary.
BIBLIOGRAPHY
Book referred
Website
www.havells.com
www.havellssearch.com
57
ANNEXURE
QUESTIONNAIRE
QUESTIONNAIRE
1. Are you comfortable in the existing salary?
YES {
NO {
NO COMMENTS
2. Is the monitory reward you get is adequate for the nature of job you perform?
YES { }
NO {
NO COMMENTS {
58
NO
NO COMMENTS {
NO
NO COMMENTS {
NO {
NO COMMENTS {
6. Are you getting any incentive wage as the extra payments for superior performance?
YES {
NO {
NO COMMENTS {
7. Are you satisfied with the method adopted for incentive calculation?
YES {
NO {
NO COMMENTS {
NO {
NO COMMENTS {
NO {
NO COMMENTS {
59