VCB SMS B@NKING

CC CU HI THNG GP
Cu 1: Ti c th ng k s dng Dch v VCB SMS-B@nking u?
Hin ti khch hng c th ng k s dng Dch v VCB-SMSB@nking ti cc knh sau:
- Cc im giao dch ca Vietcombank trn ton quc.
- Qua Dch v cc my ATM trn h thng ca Vietcombank (p dng i vi Khch hng s
dng th ATM ca Vietcombank).
Cu 2: Nhng chc nng Dch v VCB-SMS B@nking em li cho khch hng?
Bt c lc no 24 gi trong ngy v 7 ngy trong tun (24x7), dch v VCB SMS- B@nking qua
tng i 8170 h tr khch hng tra cu cc thng tin sau:
- Thng tin v s d ti khon.
- Thng tin hn mc ca tt c cc loi th tn dng
- Thng tin 05 giao dch gn nht v chi tit tng giao dch.
- Thng tin v t gi, li sut.
- Thng tin a im t my ATM, quy giao dch.
Ngoi ra, NHNT cung cp cc Dch v gia tng trn SMS B@nking gm:
- Dch v tin nhn ch ng - nhn tin nhn thng bo mi khi thay i s d ti khon v chi
tiu th t Vietcombank.
- Dch v VCB-eTopup np tin cho thu bao di ng tr trc (p dng cho cc mng di ng
Vinaphone, Mobiphone, Viettel ).
Cu 3: Ti c th thay i s in thoi/S ti khon mc nh s dng Dch v VCB-SMS
B@nking u ?
Hin ti khch hng c th thay i s in thoi/ S ti khon mc nh s dng Dch v VCB-SMS
B@nking qua cc knh sau:
- Cc im giao dch ca Vietcombank trn ton quc.
- Qua Dch v Ngn hng trc tuyn VCB-iB@nking.
- Qua Dch v Ngn hng qua in thoi VCB-PhoneB@king.
Cu 4: Ti mun s dng Dch v VCB-eTopup np tin ti khon in thoi di ng tr
trc th cn phi p ng nhng yu cu g?
s dng Dch v VCB eTopup khch hng cn:
- ng k s dng Dch v VCB SMS-B@nking
- L thu bao tr trc ca cc mng di ng Vinaphone, Mobiphone hoc Viettel.

Thng tin chi tit lin h 1900 545413 - Trung tm Dch v khch hng 24/7 c t vn v h tr

Cu 5: Ti c th s dng Dch v VCB-eTopup np tin ti khon in thoi di ng tr trc

theo cc mnh gi no ?
Hin ti Dch v VCB-eTopup h tr khch hng np tin qua vi cc mnh gi sau: 30 nghn ng
(30N), 50 nghn ng (50N), 100 nghn ng (100N), 200 nghn ng (200N), 300 nghn ng
(300N), 500 nghn ng (500N).
Cu 6: Lm th no ng k s dng dch v nhn tin ch ng?
Khch hng ch cn ng k 01 ln duy nht cho n khi khch hng khng mun s dng.
- ng k s dng mi v s dng li dch v nhn tin ch ng: Son tin VCB CD gi 8170.
- Ngng s dng dch v nhn tin ch ng: Son tin VCB CD HUY gi 8170.
Cu 7: Ph s dng Dch v VCB SMS-B@nking c tnh v thu nh th no?
- Ph dch v nhn tin truy vn thng tin c cc mng di ng thu theo mc ph cc n v
ny quy nh i vi u s ca Dch v gi tr gia tng. Hin ti mc ph i vi mi tin nhn
truy vn thng tin, tin nhn gi n u s 8170 l 1000 ng/01 SMS.
- Ph dch v nhn tin ch ng: Vietcombank thu trc tip t ti khon mc nh ca khch
hng m ti Ngn hng vi mc trn gi 8800 ng/thng/s in thoi vo u thng k
tip, khng ph thuc vo s lng tin nhn thng bo bin ng s d ti khon, s dng
th tn dng khch hng nhn c trong thng.
Nu trong thng, khch hng nhn tin ngng s dng dch v (VCB CD HUY gi 8170), Vietcombank
vn thu ph s dng dch v nhn tin ch ng ca thng , tr trng hp thi im nhn tin ngng
dch v thuc thng lin trc v trong thng ny khch hng khng nhn tin ng k s dng li
(VCB CD gi 8170).
Cu 8: Ti ng k s dng Dch v VCB SMS-B@nking thnh cng tuy nhin khi dng
in thoi Iphone gi tin nhn truy vn n u s 8170 khng thy phn hi t Dch v.
Theo phn hi ca khch hng khi s dng Dch v VCB SMS-B@nking, cc dng my Iphone
v Blackberry c th b li khi s dng Dch v (nhn tin n tng i 8170, tuy nhin khng
nhn c tin nhn phn hi t Dch v). Trong trng hp ny, ngh qu khch hng lin h
vi cc mng di ng c hng dn ci t s dng Dch v gi tr gia
tng trn tng loi my.
Cu 9: Ti ng k s dng dch v Roaming ca Telco (Vinaphone, Mobiphone, Viettel)
th c s dng c Dch v VCB SMS-B@nking ti nc ngoi hay khng?
Khch hng ng k Dch v Roaming ca Telco c th s dng Dch v VCB SMS-B@nking
nh trong nc, cc ph tin nhn khch hng phi tr theo quy nh ca cc Cng ty vin thng di
ng
Cu 10: Ti s dng Dch v VCB-eTopup np tin in thoi i ng tr trc khng thnh
cng tuy nhin ti khon tin gi ti Vietcombank vn b tr?

Thng tin chi tit lin h 1900 545413 - Trung tm Dch v khch hng 24/7 c t vn v h tr

Hin tng trn thng xy ra khi cc mng vin thng trin khai khuyn mi m nguyn nhn la
do li ca cc mng vin thng ny. Trong trng hp ny, ngh Qu khch hng lin h vi
Trung tm Dch v Khch hng Vietcombank theo s in thoi 1900545413 c h tr gii
quyt.
Cu 11: Ti ng k dch v Ngn hng trc tuyn VCB-iB@nking, thc hin chuyn
khon trn VCB-iB@nking ti c cn ng k thm dch v VCB-SMSB@nking hay khng?
C, c th thc hin chuyn khon trn VCB-iB@nking, ngoi vic ng k s dng dch v
Ngn hng trc tuyn VCB-iB@nking, khch hng phi ng k thm dch v VCBSMSB@nking, nhn m xc thc OTP trong chuyn khon.
Cu 12: Trong cc giao dch trn knh Ngn hng trc tuyn VCB-iB@nking, ti c phi nhn
tin nhn OTP khng?
Khng, Vietcombank s ch ng gi OTP ti s in thoi ng k ngay khi khch hng hon tt
xc nhn.
Cu 13: Lm th no ng k s in thoi nhn OTP?
s in thoi khch hng nhn c OTP ch ng t pha Vietcombank, khch hng phi:
- ng k dch v VCB-SMSB@nking vi s in thoi ng vi ti khon mc nh s s
dng thanh ton, chuyn khon ti knh VCB iB@nking.
- ng k s in thoi l s in thoi nhn OTP: trong ln u thc hin giao dch ti
knh VCB-iB@nking t ngy 01/09/2010, mn hnh s hin th hng dn v cho php
khch hng ng k s in thoi nhn OTP ngay trn giao din VCB-iB@nking. Sau khi
ng k thnh cng, khch hng c th thc hin giao dch thng thng v Vietcombank s
ch ng gi OTP ti s in thoi ng k (khch hng khng phi son tin ly OTP).
Cu 14: Ti c b mt ph nhn OTP khng?
Vi c ch ch ng gi OTP ti s in thoi khch hng, Vietcombank hon ton min ph vic
nhn OTP ca khch hng.
Cu 15: u mi h tr khch hng trong qu trnh s dng Dch v
Trong qu trnh s dng Dch v, nu c vng mc, qu khch c th tham kho v thng tin
hng dn s dng Dch v ti website ca Vietcombank www.vietcombank.com.vn hoc lin h
vi Trung tm Dch v Khch hng Vietcombank theo s in thoi 1900 54 54 13 c h tr
gii quyt.

Thng tin chi tit lin h 1900 545413 - Trung tm Dch v khch hng 24/7 c t vn v h tr