uly 2016

July Announcement:
Oracle Further Extends Premier Support Phase for Oracle E-Business Suite 12.1 Cu
stomers

Oracle Further Extends Premier Support Phase for Oracle E-Business Suite 12.1 Cu
stomers
In May, with partnership from the OAUG Customer Support Council and Board, Oracl
e announced an extension to the Oracle Lifetime Support Policy for Oracle E-Busi
ness Suite 12.1.
To provide better clarity and additional benefits to our customers, the decision
was made to further extend Premier Support and remove Extended Support, which t
ypically has associated uplift fees.
Announcement:
As of July 14, Oracle removed the Extended Support term and replaced it with Pre
mier Support.
The July updates will reflect the Premier Support term for Oracle E-Business Sui
te 12.1 was extended a total of five additional years and will now run through D
ecember 31, 2021.
The current listing of Extended Support from January 2017 to December 31, 2021,
will be removed
as it is replaced by Premier Support.
July 14, 2016, Snapshot from the Lifetime Support Policy
Snapshot of Lifetime Support
** For more detailed information on EBS 12.0 and 12.1 bug fixing and for Extende
d Support minimum patch pre-requisites, please refer to the EBS Error Correction
Support Policy (Doc ID 1195034.1).
For additional information regarding the above points, please see the EBS Suppor
t Policies FAQ (Doc ID 1494891.1).
Customers running Oracle Fusion Middleware 10gR2 and 10gR3 in the Oracle E-Busin
ess Suite version 12 internal technology stack will remain supported for the dur
ation of the support period for Oracle E-Business Suite 12.
Visual of how the changes look in a timeline format:
Support TimelineEBS 2016
Reason for Extension of the Premier Support Phase for Oracle E-Business Suite 12
.1
Oracle continues to partner with the OAUG Support Council in finding ways to inc
rease value for the customer base. This change extends the Premier Benefits for
12.1.3 through 2021.
Previous Oracle E-Business Suite Policy Change Announcements:
April 2016:
12.1 Premier Support until December 2016 and Extended Support until December 202
1. Two addtional years added to Extended Support.
12.2 Premier Support until September 2023. Two additional years added to Premier
Support.

September 2013: Premier Support for E-Business Suite Release 12.1 was extended b
y 31 months from May 2014, to December,2016. The Extended Support period for Rel
ease 12.1 was extended by an additional year through December 2021. Uplift fees
were waived for Extended Support from January 2017
December 2019 for customers wit
h an active support contract.
For More Information
Policy updates will be reflected in the following:
Lifetime Support Policy: Oracle Applications (PDF)
Please refer to the Lifetime Support section of oracle.com for further informati
on regarding Oracle's Lifetime Support Policy. Information pertaining to the Ext
ended Support uplift fee waivers and Severity 1 Production Support are documente
d in the Oracle Software Technical Support Policies brochure.
Doc ID 1494891.1: E-Business Suite Releases - Support Policy FAQ
Customers are recommended to have the minimum prerequisites patch level, or abov
e, as identified in the E-Business Suite Error Correction Support Policy (Doc ID
1195034.1).
Oracle appreciates the partnership and collaboration with the OAUG Support Counc
il and Board. These groups represent the customer base and their needs when meet
ing with key leadership in the Oracle E-Business Suite Support and Development o
rganizations.
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Message from Oracle and the OAUG Customer Support Council
CliffGodwin photo 4 2015"Our ongoing dialogue with the OAUG Customer Support Cou
ncil and Board of Directors is invaluable in helping us understand and respond t
o the needs and concerns of our customers. The extension of Premier Support for
EBS 12.1.3 through 2021 that we re announcing today provides certainty for EBS 12.1.
3 customers that they can rely on Premier Support for many years to come, so the
y can leverage their investments in EBS in whatever ways create the most value f
or their enterprises.
- Cliff Godwin, Senior Vice President, Oracle E-Business Suite Development
Kaberi Nayak 1NDougHahn1 Great news for Oracle EBS 12.1 users! As the OAUG Customer
Support Council continues to provide your feedback to Oracle regarding the recen
t changes to EBS Support, specifically some confusion around the nature of exten
ded support, uplift costs etc., Oracle has responded by simplifying the support
model by extending Premier Support out to Dec 2021! This update from Oracle, and
Oracle s request to announce this jointly, further shows the value we all get from
OAUG membership. The value of membership not only applies for us individually, b
ut also the companies we represent, and Oracle Corporation too. Thank you Oracle
for listening and thank you for your continued membership and support.
- Doug Hahn and Kaberi Nayak, 2016-2017 OAUG Customer Support Council Co-Chairs
Your Voice to Oracle: The OAUG Customer Support Council
OAUG members have the unique privilege of having a unified voice for communicati
ng collective priorities for the future development, direction and enhancement o
f Oracle Applications products. OAUG members can express wishes and concerns to
Oracle with the support and strength of the greater OAUG community.
The OAUG Customer Support Council works at the grassroots level to collect infor
mation from members to identify needs or areas of concern. The council then work
s with Oracle Support to evaluate and address priority topics. Submit an Oracle
Support-related request, question or concern to the council at .