Escolar Documentos
Profissional Documentos
Cultura Documentos
Learn More
Community
Announcements: 1
Question
Applies to Windows | Windows 8 | Security, privacy, & accounts
2869 views
Reply
Answer
Dena B replied on December 14, 2012
Accomplishments
Are you able to login to each user account shown on the login screen? If so, are the duplicate accounts
identical? If they are identical or you know which user accounts you want to keep, rename the user
accounts that should be deleted. You can so something as simple as add a 1 at the end of the name.
Follow the steps below to see how many user account show in the registry. This is a delicate process so
at this point, making a backup of your important data is strongly advised. It also is not a bad idea to
backup the registry and create a System Restore Point.
Backup Registry
1. From the desktop screen, press the Windows key + R
2. Type regedit and press Enter Select Yesif prompted by User Account Control
3. Select File
4. Select Export
5. Type a file name Hint: Using the date makes the file easy to recognize
6. Select Save
Restore Registry if needed
1. Follow steps 13 from above
2. Select Import
3. Select the file you saved when backing up the registry
4. Select Open
5. Select OK
You should now see a message that says "The keys and values contained ... have been successfully
added."
*** Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your
computer from booting properly. Microsoft cannot guarantee that any problems resulting
from the configuring of REGISTRY settings can be solved. Modifications of these settings are at
Dena
Reply
All replies 9
JO
Hi Raja,
From the issue description, it appears that the computer has four User accounts instead of two.
Method 1: Please perform Microsoft Safety Scanner to scan your computer for infections.
To download and run the Microsoft Safety Scanner, follow these steps:
http://www.microsoft.com/security/scanner/enus/default.aspx
b Click Download Now.
c If prompted, click Run. Follow the onscreen instructions to download and install the Microsoft Safety
Scanner. When prompted, add a shortcut to the Microsoft Safety Scanner to your desktop.
d From your desktop, double click the Microsoft Safety Scanner icon. When the Microsoft Safety
Scanner program launches, click Scan Type, then click Full Scan, then click Next.
e After the scan is complete, remove all detected malware entries
Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means
there is a potential for data loss.
Please reply with the status of the issue and we will be glad to assist you.
RA
Reply
Answer
Reply
Backup Registry
1. From the desktop screen, press the Windows key + R
2. Type regedit and press Enter Select Yesif prompted by User Account Control
3. Select File
4. Select Export
5. Type a file name Hint: Using the date makes the file easy to recognize
6. Select Save
Restore Registry if needed
1. Follow steps 13 from above
2. Select Import
3. Select the file you saved when backing up the registry
4. Select Open
5. Select OK
You should now see a message that says "The keys and values contained ... have been successfully
added."
*** Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your
computer from booting properly. Microsoft cannot guarantee that any problems resulting
from the configuring of REGISTRY settings can be solved. Modifications of these settings are at
your own risk.
Dena
Reply
AJ
Reply
Hi,
Thank you for contacting the Microsoft Community and sharing this information with us.
Feel free to contact the Community for any issues pertaining to Windows in the future. We will be happy
to help.
BU
Reply
SO
Reply
I have this issue also, and the accounts only appear once in the registry, but twice on the
logon screen. I can login with the same pwd in either account. Please advise how to rid this
screen of these extra icons.
I am having this exact same issue on a brand new install of Windows 8.1. No viruses, no
fingerprint/facial software, only one user showing in registry and I still have duplicate accounts showing
at login.
Helpful
GE
Reply
Reply
I as well have this problem with Windows 10. I have one account for microsoft that I can log into that
shows email the other one pops up first saying the password isn't rightsomething like that. I cannot
log into this other profile that shows just tiffa and the password with a greyed out profile pic. I have
tried going into user accounts and seeing if there was something I could do there but there wasn't. this
is getting annoying to me. This started happening to me a few days ago. My virius scans show nothing
wrong. I did have it auto login where I didn't need a password then it started back up again where I
needed login with a password.
Reply
Related Content
Show more content like this
English
Microsoft Community Code of Conduct
Community Participation Center
Trademarks
Privacy & Cookies
Terms of Use
2016 Microsoft