ROBERT AMBRIDGE

Delray Beach, FL | 561.801.2987 | robuk7775@comcast.net |https://www.linkedin.com/in/rob-ambridge

CAREER SUMMARY
Versatile, business-minded human resources executive proven in building departments, processes and policies
that align with corporate objectives. Trusted business partner to C-level leadership, skilled in driving positive
organizational change and employee engagement. Multiple corporate awards for exceptional performance.
Areas Of Expertise

HR Management and Strategy

Full Cycle Recruitment
Employee Engagement
Organizational Effectiveness
Systems Implementation

Analysis and Problem Solving

Performance Management
Employee Relations
Executive Coaching
Process & Policy Design

Team Leadership
Training & Development
Organizational Development
Lean 6 Sigma
Course design and facilitation

Professional Experience
HR MANAGER SERVICE DELIVERY
Feb 2013 Dec. 2015
OneBlood
Fort Lauderdale, FL
Led a team of HR Business Partners/Recruiters supporting the Collections and Recruitment operation for the state
(1500 employees). HR Business Partner to the SVP.
Designed consulting skills training for HRBPs.
Streamlined recruiting process.
Re-designed performance review process.
Introduced management skills training.
Re-designed organization structure, saving over $800K.
Re-positioned HR function at a more strategic level.
Identified and helped resolve major FLSA issues.
HR RELATIONSHIP MANAGER
May Nov 2012
EverBank
Jacksonville, FL
HR partner for the Credit, Marketing, Treasury, Capital Markets, Admin Services and Internal Audit divisions.
Designed corporate succession planning process.
Revised Employee Referral Program to fill critical Underwriting roles (22 hires in 90 days).
Developed strategic planning process for Credit Division.
SENIOR HR BUSINESS PARTNER
Oct 2009 Jan 2012
Wells Fargo
West Palm Beach, FL
95 branches, 1100 people.
HR partner to the Regional President and senior leadership team.
Annual salary reviews and manpower planning.
Complex employee relations cases.
Employee engagement (Region had the highest score in the state in 2010 and 2011.)
Talent management and succession planning.
Continued

Affirmative action reporting and planning.

Member of the executive planning team during the Wachovia/Wells Fargo merger

ROBERT AMBRIDGE

VP, HUMAN RESOURCES

Jan 2006 Sept 2009
HSBC Bank USA
Boca Raton, FL
HR partner to the retail bank network in FL, NJ and CT (49 branches) and the corporate Marketing function.
Employee survey results and action plans. (Florida District had the highest engagement scores in the US
bank in 2006, 2007 and 2008.)
Designed and conducted interviewing skills training for the Region.
Corporate project on identifying the cost of turnover for the US bank
Re-designed Marketing Division structure as US and Canadian departments merged
Managed a remote team of ER specialists June-Dec 2008 during transition to an HR shared services model.
HR DIRECTOR
Aug 2001 Dec 2005
NCCI Holdings, Inc.
Boca Raton, FL
HR business partner to the major production division, which included a small call center.
Employee survey results improved every year and annual turnover was reduced from 33% in 2001, to 25%
in 2002, and below 15% 2003-5.
Outsourced professional recruitment in a partnership with Korn/Ferry, saving $100,000 a year.
Selected vendor for background checks and implemented new system.
Re-designed performance management system.
Introduced formal problem-solving training and 6 Sigma tools.
Introduced strategic planning process for HR.
HR GENERALIST & OD CONSULTANT
1996 2001
First Union National Bank/Wachovia
Pompano Beach, FL
Partnered with management during a major re-organization to successfully transition bank culture from service to
sales.
Member of corporate teams that identified Core Values and designed first company-wide employee
opinion survey.
High volume teller and sales recruitment.
Introduced first systematic plan for management development, tied to key competencies and business
needs.
Led cross-functional team that reduced teller turnover from 48% in 1995 to less than 35% in 1996. Area
had the lowest turnover in the state in 1997 and 1998 out of 13 regions.
Provided ER advice and guidance. No successful EEOC claims or internal appeals of terminations in 5 years.

Education & Credentials

Postgraduate Diploma, Personnel Management, Thames Valley University, England
Bachelor of Arts, Honors, European History and Economics, University of East Anglia, England
Certifications: SPHR; DDI Trainer; Zenger Miller Trainer, Corporate Coach (Linkage),
Change Management (Prosci)
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