RFP BLS Biometric

REQUEST FOR PROPOSAL
FOR SUPPLY, INSTALLATION, INTEGRATION AND OPERATIONALISING A SUITABLE

BIOMETRIC LOGIN SOLUTION ON CORE BANKING APPLICATION IN
CANARA BANK AND SYNDICATE BANK
Index
Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7
Part 8
- Request for Proposal (RFP)

- Disclaimer
- Eligibility Criteria
- Terms and Conditions of Contract (TCC)
- Scope of Work
- Bill of Material
- Technical & Functional Specifications (TFS)
- Forms and Annexure
page
page
page
page
page
page
page
page
02
03
03 - 04
05 - 20
21 - 25
26 - 27
28 - 36
37 - 60
PART 1: REQUEST FOR PROPOSAL

1.1 This Request for Proposal (RFP) is floated inviting vendors to provide Biometric
login solution to the consortium of Public Sector Banks using Flexcube as Core
Banking Application (Bank or Banks) that includes supply, installation, integration
and operationalising a suitable Biometric Solution, Application Servers and Finger
Print Devices across the Public Sector Banks (as mentioned under para 4.1 of this
RFP) branches in India for their employees and other authorized persons.
1.2
The term Bank in this RFP is to be used loosely for the Consortium of Banks
consisting of Canara Bank and Syndicate Bank issuing this RFP. The selected vendor
will have to enter into separate agreement with each of the individual banks placing
orders.
1.3 Purchase orders will be issued by Individual Banks. The individual Banks, at its
discretion, may place repeat orders with the successful bidder for additional
requirement of devices within a period of one year from the date of issue of 1st
purchase order, with no escalation in price. Provided, however, if there is reason to
believe that the prices of the devices under consideration have fallen in the market
the Bank may negotiate the price with the successful bidder before placing order for
such additional requirement.
1.4
The rollout should be completed for the first 200 branches in each BANK
within 2 months from the date of Purchase Order. Rolling out of the remaining
branches should be completed within 6 months from the date of Purchase Order.
1.5
Schedule
27.04.2012
Date of release of New Request for Proposal
10.05.2012 3.00 PM
Date of Pre- Bid Meeting
28.05.2012 3.00 PM
Last Date and Time for Receipt of Bids
Date & time for opening of Conformity to 28.05.2012 3.30 PM
Eligibility Criteria
04.06.2012 3.30 PM
Date & Time of opening of Technical Bids
Shri. M A Nayagam,
Contact Person
Deputy General Manager
nayagam_ma@canarabank.com
1.6
Bank reserves the right to change the dates, timings mentioned above or
elsewhere mentioned in the RFP, which will be communicated by placing the same as
corrigendum under Tender section on Banks web-site.
Page 2 of 60
PART 2: DISCLAIMER
a)
The information contained in this RFP document or any information provided

subsequently to Bidder(s) whether verbally or in documentary form by or on
behalf of the Bank, is provided to the Bidder(s) on the terms and conditions
set out in this RFP document and all other terms and conditions subject to
which such information is provided.
b)
This RFP is neither an agreement nor an offer and is only an invitation by Bank
to the interested parties for submission of bids. The purpose of this RFP is to
provide the Bidder(s) with information to assist the formulation of their
proposals. This RFP does not claim to contain all the information each bidder
may require. Each Bidder should conduct its own investigations and analysis
and should check the accuracy, reliability and completeness of the information
in this RFP and where necessary obtain independent advice. Bank makes no
representation or warranty and shall incur no liability under any law, statute,
rules or regulations as to the accuracy, reliability or completeness of this RFP.
Bank may in its absolute discretion, but without being under any obligation to
do so, update, amend or supplement the information in this RFP.
c)
This is not an offer by the Bank but only an invitation to bid in the selection
process initiated by the Bank. No contractual obligation whatsoever shall arise
from the RFP process until a formal contract is executed by the duly
authorised signatory of the Bank and the Bidder.
PART 3 ELIGIBILITY CRITERIA

S No
1
Criteria
The Bidder should be a registered
Company in India as per Company Act
1956.
The bidder should be the owner or

Certified/authorised agent or partner
of the Solution offered. He should
provide support/ maintenance /upgradation during the period of contract
with the Bank.
Documents to be submitted
Copy
of
Certificate
of
Incorporation and Certificate of
Commencement of business in
case of Public Limited Company
or Certificate of incorporation in
case Private Limited Company,
issued by the Registrar of
Companies.
If the Bidder is not the solution
owner, letter from the Solution
owner authorizing the bidder to
participate in the tender and
undertake to provide necessary
maintenance and support during
the contract period. If the bidder
Page 3 of 60
Bidder must have a minimum turnover

of Rs.100 Cr per year during the last
THREE financial years of, 2008-09,
2009-10 and 2010-11 in IT related
business in India
Bidder should have registered net

profit in the last three financial years of
2008-09, 2009-10 and 2010-11.
Bidder should have implemented
similar type of Biometric Solution in
any of the Banks / Insurance
Companies /Government Organisation
in India in the last two years and is
Currently running.
Bidder should provide only the latest
models.
is
an
authorized
agent,
Authorisation letter to be
submitted.
Audited Balance Sheet and P&L
account for the last three years.
Certificate
from
Chartered
Accountant certifying the IT
related business turnover of last
three years ie, 2008-09, 2009-10
and 2010-11.
Copy of the audited Balance
sheet showing the net Profit.
Certificate from the customer
where
the
solution
is
implemented and currently
running, to be produced.
A declaration to this effect is to

be provided by the bidder. If
bidder is not the solution owner,
Bidder should ensure that the spares such Declaration should be
required for Servers/Hardware are provided from OEM.
available for at least next 3 years.
Bidder should not have been debarred A self declaration by solution
by any Government / Statutory / owner to be provided
Regulatory / Banks / Insurance Cos, in
the last two years
Please note
i. In a tender either the Indian Agent on behalf of the Principal/OEM or
Principal /OEM itself can bid but both cannot bid simultaneously for the
same item / product in the same tender.
ii. If an agent submits bid on behalf of the principal / OEM, the same agent
shall not submit a bid on behalf of another principal / OEM in the same
tender for the same item /product.
Page 4 of 60
PART 4 : TERMS AND CONDITIONS OF CONTRACT

4.1 Installation locations:
4.1.1 The Biometric Devices are to be installed in all CBS Branches/Offices of the
following Banks spread across the Country.
To arrive at the sizing of
Hardware/Software required for the solution to be provided, Bank-wise requirement
details are provided here below.
Sl No
Name of the Bank
1
2
Canara Bank
Syndicate Bank
4.2
Period of Contract
No of Biometric
Devices required
No of Concurrent
Users
29,000
20,000
20,000
15,000
4.2.1 The Bidder should commit to provide the services detailed in this document
for a minimum period of 3 years. A certificate to this commitment should form part
of the Technical proposal.
4.3
Bid Document Availability and Cost of Bidding
4.3.1
Bid document availability
The Bidding Document may be obtained from the Bank or downloaded from Banks
Website www.canarabank.com and the bid should be submitted on or before the
due date and time brought out in the bidding document at the address given below:
The Deputy General Manager
Canara Bank
Asset Procurement & Management Group, 1st Floor
D I T Wing, Head Office
Naveen Complex, 14, M G Road
BANGALORE 560 001
(Fax : 080 25596539)
Bidders should note that all the information required by the Bank in RFP needs to be
provided. Incomplete information may lead to non-selection.
4.3.2 Cost of Bidding
A non refundable bid amount of Rs. 50,000/- to be paid by means of a demand draft
/ pay order favouring the Bank payable at Bangalore being cost of Bid document.
The amount will not be refunded to any prospective bidder under any circumstances
Page 5 of 60
including cancellation of RFP or procurement process at any stage. If bid is

downloaded from website, the cost of the bid may be paid in a separate envelope
while submitting the Bid. Bids are liable to be rejected if the Bid Amount demand
draft / pay order is not received.
The Bidder shall bear all costs associated with the preparation and submission of its
Bid and the Bank will in no case be responsible or liable for these costs, regardless of
the conduct or outcome of the Bidding process.
4.4
Format and Signing of Bid
4.4.1 Each bid shall be submitted in the following 3 (three) parts :

a. Part I - Conformity to Eligibility Criteria
b. Part II - Technical Proposal
c. Part III - Price Bid
The three parts should be in three separate covers, each superscribed with the name
of the Project as well as Conformity to Eligibility Criteria, Technical Proposal and
Price Bid as the case may be.
4.4.2 The Bid shall be typed or written in indelible ink and shall be signed by the
Bidder or a person or persons duly authorized to bind the Bidder to the Contract.
The person or persons signing the Bids shall initial all pages of the Bids, except for
un-amended printed literature.
4.4.3 Any inter-lineation, erasures or overwriting shall be valid only if they are
initialled by the person signing the Bids. The Bank reserves the right to reject bids
not conforming to above.
4.5
Documents Comprising the Bid
4.5.1 The envelope containing the Conformity to Eligibility Criteria should

contain the following:
a. Point-wise compliance to the requirements as mentioned in Eligibility
Criteria in Part 3 of this RFP. (as per Format 8.2)
b. All supportive documents evidencing conformity to each eligibility
criteria.
c. The Demand Draft of Rs. 50000/- payable at Bangalore being cost of bid
amount in terms of clause 4.3.2 of the RFP.
d. Bid Security deposit (refundable) of Rs.10.00 Lakhs (Rupees Ten Lakhs
only).
4.5.2 Envelope comprising the Technical Proposal should contain the following :
Page 6 of 60
a.
b.
c.
d.
Offer Letter as per Format 8.1

Conformity to Scope of Work 8.3
Conformity to Technical Specifications 8.4
Bidder Organisation details as per format 8.5 along with enclosures for
the information requested therein.
e. Track Record of past operations as per Format 8.6
f. Service Support details as per Format 8.7
g. Non-Disclosure agreement 8.8
h. Undertaking of Scope of Work (Format 8.9)
i. Manufacturers Authorisation (Form 8.10)
j. Technical Specification of Biometric Devices as per Part- 7 of this RFP.
k. BG / Demand Draft for Bid Security for amount of Rs.10.00 Lakhs.
l. Undertaking letter for Commercial Payment as per Format 8.14
m. Undertaking letter for Supply of Servers as per Format 8.15
n. Undertaking letter for Govt. Rules- Daily wages as per Format 8.16
o. The masked Price Offer should be enclosed to the Technical Offer as per
Part 6. This table should not contain any price information.
p. Compliance to each clauses mentioned in Part 4- Terms & Conditions.
q. Any other document for the information required as per the terms of RFP.
a. A full description of the Technical Solution and its compliance which
should provide an acceptable solution as described in PART 7 Technical &
Functional Specifications in the form of literature, drawing and data
While submitting the Technical Bid, literature on the software / hardware if any,
should be segregated and kept together in one section / lot. The other papers like
Bid Security, Forms as mentioned above etc., should form the main section and
should be submitted in one lot, separate from the section containing literature and
annual accounts.
Any Technical Proposal not containing the above will be rejected. The Technical
Proposal should not contain any price information, such proposal will be rejected.
4.5.3 Documents comprising Price Bid Envelope should be prepared as per the
Format in Part 6 as furnished in the Bidding documents duly signed by the Bidder
and completed. Price bids containing any deviations or similar clauses will be
summarily rejected.
4.5.4 The Bidder shall submit all three (Conformity to Eligibility Criteria, Technical
Proposal and Price Bid) Envelopes simultaneously to the Bank at the address given
above in Clause 4.3.1. Bids are liable to be rejected if only one (i.e. Technical Proposal
or Price Proposal) is received.
Page 7 of 60
4.5.5 Please note to submit the non refundable bid amount of Rs. 50,000/- by
means of a demand draft/pay order in a separate envelope while submitting the Bid.
Bids are liable to be rejected if the same is not received.
4.6
Content of Bidding Document
4.6.1 The products required, Bidding procedures, and contract terms are
prescribed in the Bidding Documents. The Bidding Documents include:
Part 1 - Request for Proposal (RFP)
Part 2 - Disclaimer
Part 3 - Eligibility Criteria
Part 4 - Terms and Conditions of Contract (TCC)
Part 5 - Scope of Work for Biometric Devices
Part 6 - Price Bid
Part 7 - Technical & Functional Specifications (TFS)
Part 8 - Other Forms and Annexure
4.6.2 The bidder is expected to examine all instructions, forms, terms and
specifications in the RFP. Failure to furnish all information required or to submit a
Bid not substantially responsive to the in every respect will be at the Bidders risk
and may result in the rejection of the Bid.
4.7
Amendment of Bidding Document
4.7.1 At any time prior to the deadline for submission of Bids, the Bank, for any
reason, whether, at its own initiative or in response to a clarification requested by a
prospective Bidder, may modify the Bidding Document, by amendment.
4.7.2 Notification of amendments will be put up on the Banks Website and will be
binding on all Bidders.
4.7.3
In order to allow prospective Bidders reasonable time to take the
amendment into account in preparing their Bids, the Bank, at its discretion, may
extend the deadline for a reasonable period as decided by the Bank for the
submission of Bids.
4.8 Bid Prices
4.8.1 The prices indicated in the Price Schedule shall be entered in the following
manner:
a. The Price offered to the Bank must be in Indian Rupees and inclusive of
Duties/Insurance/Freight and exclusive of all taxes like CST / LST / VAT/
Page 8 of 60
Octroi/Entry Tax etc. The Vendor has to quote the applicable taxes
separately.
b. The item value along with CST/VAT should be claimed in the invoice,
location wise and CST/VAT will be paid in actual at our end. However
please note that taxes will be paid to the maximum of taxes indicated in
the Bill of Material. Octroi/ Entry Tax, if applicable, will also be paid /
reimbursed at our end centrally on production of original payment receipt
from the respective location where the items were delivered.
c. The Octroi/Entry Tax will have to be claimed separately submitting the
original Octroi/entry tax paid receipt location wise and it should be
claimed before/within the installation payment.
d. No escalation in price quoted is permitted for any reason whatsoever.
Prices quoted must be firm till the completion of the contract including
warranty period.
e. From the date of placing the order till the delivery of the systems, if any
changes are brought in the duties such as excise/customs etc., by the
Government resulting in reduction of the cost of the systems, the benefit
arising out of such reduction shall be passed on to the Bank.
f. Applicable Taxes will be paid at actual to the maximum of taxes indicated
in the Bill of Material. If there is any delay in delivery of the hardware
ordered on account of the Bidder, then any increase in tax rate has to be
borne by the bidder. However if any decrease in the tax rates, then the
taxes at actual will be paid.
g. If any of the deliverable product, mainly, Hardware, software,
Service/Support etc. has both VAT and Service Tax, the bidder has to
indicate the Goods component with percentage of VAT and Services
Component with Service Tax involved. The Goods Component + Services
Component should be limited to 100% of the Cost Price. For example, if
Goods Component is 60% then, the Services Component cannot be more
than 40%.
4.8.2. Prices quoted by the Bidder shall be fixed during the period of the Contract
and shall not be subject to variation on any account, including exchange rate
fluctuations, changes in taxes, duties, levies, charges etc. A Bid submitted with an
adjustable price quotation will be treated as non-responsive and will be rejected. In
case of any new tax on the services rendered by the vendor being introduced
subsequently, the cost will be borne by the Bank.
Page 9 of 60
4.9
Bid Currency
Bids are to be quoted in Indian Rupees only.

4.10
Bid Security
4.10.1 The Bid Security amount is Rs.10 Lakhs (Rs. Ten Lakhs only) and valid for 1
year from the date of submission of bid with a claim period of 3 months.
4.10.2 The Bidder shall furnish, as part of its Bid, a Bid security amounting to Rs.
10.00 Lakhs (Format 8.13). The Bid security is required to protect the Bank against
the risk of Bidders conduct, which would warrant the securitys forfeiture.
4.10.3 The Bid security shall be denominated in Indian Rupees and shall be the
form of a Bank guarantee issued by another Public Sector / Private Sector Bank in
India, acceptable to the Bank, in the form as per Format 8.13 provided in the Bid.
4.10.4 Any Bid not secured, as above, will be rejected by the Bank, as nonresponsive.
4.10.5 Unsuccessful bidders Bid Security will be discharged or returned as promptly
as possible, but not later than Thirty (30) days from the date of declaring L1 vendor.
4.10.6 The successful Bidders Bid security will be discharged upon the Bidder
signing the Contract as per Format 8.11 and furnishing the Bank Guarantee as per
Format 8.12.
4.10.7 The Bid security may be forfeited:
a) if a Bidder withdraws or amends its Bid during the period of Bid validity
specified by the Bidder on the Bid Form; or
b) if a Bidder makes any statement or encloses any form which turns out to
be false/incorrect at any time prior to signing of Contract; or
c) in the case of a successful Bidder, if the Bidder fails;
(i) to sign the Contract; or
(ii) to furnish Bank Guarantee,
4.11
Period of Validity of Bids
4.11.1 Bids shall remain valid for 180 days from the date of opening of the Bid. A
Bid valid for a shorter period may be rejected by the Bank as non-responsive.
Page 10 of 60
4.11.2 In exceptional circumstances, the Bank may seek the Bidders consent for
extension of the period of validity. The request and the responses thereto shall be
made in writing. The Bid security provided shall also be suitably extended. A Bidder
may refuse the request without forfeiting its Bid security.
4.12
Sealing and Marking of Bids
4.12.1 The Bidders shall seal one envelope each of Conformity to Eligibility
Criteria, Technical Bid and Price Bid and the three envelopes shall be enclosed
and sealed in one outer envelope. The Bidder should additionally submit soft copies
of the Technical Bid documents & Specifications in the form of CD separately. The
inner and outer envelopes shall bear the Project Name as under:
For Conformity to Eligibility Criteria : " For Supply, Installation, Integration and
Operationalising a Suitable Biometric Solution on Core Banking Application in Canara
Bank and Syndicate Bank Eligibility Criteria Ref: RFP dated 27.04.2012.
For Technical Bid : " For Supply, Installation, Integration and Operationalising a
Suitable Biometric Solution on Core Banking Application in Canara Bank and
Syndicate Bank Technical Bid Criteria Ref: RFP dated 27.04.2012.
The Technical Bid should contain following:
r. Offer Letter as per Format 8.1
s. Confirmity to Scope of Work 8.3
t. Confirmity to Technical Specifications 8.4
u. Bidder Organisation details as per format 8.5 along with enclosures for
the information requested therein.
v. Track Record of past operations as per Format 8.6
w. Service Support details as per Format 8.7
x. Non-Disclosure agreement 8.8
y. Undertaking of Scope of Work (Format 8.9)
z. Manufacturers Authorisation (Form 8.10)
aa. Technical Specification of Biometric Devices as per Part- 7 of this RFP.
bb. BG / Demand Draft for Bid Security for amount of Rs.10.00 Lakhs.
cc. Undertaking letter for Commercial Payment as per Format 8.14
dd. Undertaking letter for Supply of Servers as per Format 8.15
ee. Undertaking letter for Govt. Rules- Daily wages as per Format 8.16
ff. The masked Price Offer should be enclosed to the Technical Offer as per
Part 6. This table should not contain any price information.
gg. Compliance to each clauses mentioned in Part 4- Terms & Conditions.
hh. Any other document for the information required as per the terms of RFP.
For Price Bid : For Supply, Installation, Integration and Operationalising a Suitable
Biometric Solution on Core Banking Application in Canara Bank and Syndicate Bank
Page 11 of 60
Price Bid Ref: RFP dated 27.04.2012.

4.12.2 If the outer envelope is not sealed and marked, the Bank will assume no
responsibility for the Bids misplacement or premature opening.
4.13
Last Date for Submission of Bids
4.13.1 Bids should be received by the Bank at the address specified, not later than
the date and time specified in the Invitation to Bid. Any Bid received after the Date
and Time specified for submission of Bids will be rejected and returned unopened to
the Bidder.
4.13.2 The Bank may, at its discretion, extend this Date for the submission of Bids
by amending the Bid Documents, in which case, all rights and obligations of the Bank
and Bidders previously subject to the Date and Time will thereafter be subject to the
deadline as extended.
4.13.3 The representative who is attending the bid opening should provide an
authorisation letter for attending the same from the bidder.
4.14
Opening of Technical Bid
4.14.1 Technical Bids will be opened in the presence of authorized representatives

of the bidders.
4.14.2 The Bidders names, withdrawals and the presence or absence of requisite
Bid Security and such other details as the Bank, at its discretion, may consider
appropriate, will be announced at the time of Technical Bid opening. No bid shall be
rejected at bid opening, except for late bids, which shall be returned unopened to
the Bidder.
4.15 Preliminary Examination
4.15.1 The Bank will examine the Bids to determine whether they are complete,
required formats have been furnished, the documents have been properly signed,
and the Bids are generally in order.
4.15.2 The Bank may, at its discretion, waive any minor infirmity, non-conformity,
or irregularity in a Bid, which does not constitute a material deviation.
4.15.3 The Bank will first examine whether the Bid and the Bidder is eligible in
Page 12 of 60
terms of Part 3 Eligibility Criteria.

4.15.4 Prior to technical evaluation, the Bank will determine the responsiveness of
each Bid to the Bidding Document. For purposes of these Clauses, a responsive Bid is
one, which conforms to all the terms and conditions of the Bidding Document
without material deviations. Deviations from, or objections or reservations to critical
provisions, such as those concerning Bid Security, Applicable Law, Bank Guarantee,
Eligibility Criteria, Insurance, AMC and Force Majeure will be deemed to be a
material deviation.
4.15.5 The Banks determination of a Bids responsiveness will be based on the
contents of the Bid itself, without recourse to extrinsic evidence.
4.15.6 If a Bid is not responsive, it will be rejected by the Bank and may not
subsequently be made responsive by the Bidder by correction of the non-conformity.
4.16
Technical Evaluation
4.16.1 Bids of only those Bidders who have been found to be in conformity of the
eligibility terms and conditions during the preliminary evaluation would be taken up
by the Bank for further detailed evaluation. The Bidders who do not meet the
eligibility criteria and all terms during preliminary examination will not be taken up
for further evaluation.
4.16.2 The Bank may use the services of external consultants for technical
evaluation.
4.16.3 The Bank reserves the right to evaluate the bids on technical & functional
parameters including visit to inspect live site/s of the bidder and witness demos of
the system and verify functionalities, response times, etc. The technical bids will be
evaluated inter alia on the basis of the following key criteria:
a) Ability of the proposed Biometric Devices to meet functional
requirements outlined in this document.
b) Compliance with technical specifications laid down in the RFP.
c) Bidder /subcontractor's support facilities.
d) Project management capabilities of the Bidder.
e) Project management capabilities of the subcontractors, agents and
partners of the Bidder.
f) Bidder and his subcontractor's experience / expertise with respect to the
scope of work laid down in the RFP.
Page 13 of 60
g) Availability of Managed Services Centre with a DR setup owned by the

Bidder / sub-contractor and its capacity to take additional Biometric
Devices.
4.16.4 Bidders who fulfil all qualifications mentioned in Part 3 of Eligibility Criteria
of this RFP are eligible to participate in this tender process.
4.16.5 Bank will evaluate the technical and functional specification of all the
equipments quoted by the Bidder.
4.16.6 Bank reserves the right to waive any of the Technical and Functional
Specification during technical evaluation if in the Banks Opinion it is found to be
minor/deviation or acceptable deviation.
4.16.7 During evaluation of the Bids, the Bank at its discretion may ask a bidder for
clarification of its bid. The request for clarification and the response shall be in
writing, and no change in the price or substance of the bid shall be sought, offered or
permitted.
4.16.8 Bidders may be called to give presentation of their solutions with its
capabilities at their own cost, which will be taken into account for technical
evaluation of the Bidders.
4.17
Contacting the Bank
4.17.1 No Bidder shall contact the Bank on any matter relating to its Bid, from the
time of opening of Price Bid to the time the Contract is awarded.
4.17.2 Any effort by a Bidder to influence the Bank in its decisions on Bid evaluation,
Bid comparison or contract award may result in the rejection of the Bidders Bid,
including forfeiture of the Bid Money.
4.18
Award of Contract Criteria
4.18.1 The Bank will award the Contract to the successful Bidder who has been
determined to qualify to perform the Contract satisfactorily, and whose Bid has been
determined to be responsive, and is the lowest price bid.
4.20
Banks right To Accept Any Bid and to reject any or All Bids
4.20.1 The Bank reserves the right to accept or reject any Bid /offer received in part
Page 14 of 60
or in full, and to cancel the Bidding process and reject all Bids at any time prior to
contract of award, without thereby incurring any liability to the affected or Bidder or
Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for
the Banks action.
4.20.2 Banks reserves the right to reject any Bid on security and other considerations
without assigning any reason.
4.20.3 Bank reserves the right to cancel the entire Bidding/procurement process at
any stage without assigning any reason whatsoever.
4.21 Notification of Award
4.21.1 Prior to expiration of the period of Bid validity, the Bank will notify the
successful Bidder/s in writing or by e-mail, that its Bid has been accepted.
4.21.2 The notification of award will constitute the formation of the Contract.
4.21.3 Upon notification of award to the L1 Bidder, the Bank will promptly notify
each unsuccessful Bidder and will discharge its Bid security.
4.21.4 After identification of L1 Bidder / multiple Bidders, each participating Bank
will follow its internal procedure for necessary approvals and thereafter proceed
with notification of award to L1 / Multiple Bidders as the case may be.
4.22
Order
The order will be placed exclusively with the L-1 bidder. In case the Bank decides to
terminate the contract (please refer to clause 4.34), the entire / unexecuted part of
Purchase Order will be offered to the L-2 bidder provided the L-2 bidder is willing to
match the L-1 price. If, however, the L-2 bidder is not willing to match the L-1 price,
the order will be cancelled and fresh tender floated by the Bank.
The Selected bidder has to accept the Purchase Order within 7 days from the date of
receipt of Purchase order.
4.23 Signing of Contract
4.23.1 At the same time as the Bank notifies the successful Bidder that its Bid has
been accepted, the Bank will send the Bidder the Contract Form as per Format 8.11.
4.23.2 The contract agreement shall be signed by the bidder with in 21 days from
Page 15 of 60
the date of purchase order.

4.24
Bank Guarantee
4.24.1 The selected vendor will be required to submit to each participating bank a
Performance Guarantee for an amount calculated @ 10% of the order value for the
entire contract period 3 years in the required format within 21 days from the Date of
Contract. The Guarantee will be discharged by the bank on satisfactory completion
of the vendors obligations.
4.24.2 The proceeds of the Bank Guarantee shall be payable to the Bank as
compensation for any loss resulting from the Vendors failure to complete its
obligations under the Contract.
4.24.3 The Bank Guarantee shall be denominated in Indian Rupees and shall be
issued by a Scheduled Commercial Bank in India (other than the concerned bank),
acceptable to the Bank in the Format 8.12.
4.24.4 Failure of the successful Bidder to sign the contract and return it to the Bank
within 21 days from the date of Purchase order shall constitute sufficient grounds for
the annulment of the award and forfeiture of the Bid security.
4.28
Service Level Agreement
The selected Vendor shall enter into Service Level Agreement, containing all the
Terms and Conditions of this tender including confidentiality, non-disclosure and
penalty clauses, with the Bank for a period of 3 years from the date of signing of the
Contract.
4.29
Use of Contract Documents and Information
4.29.1 The Vendor shall not, without the Banks prior written consent, disclose the
Contract, or any provision thereof, or any specification, plan, drawing, pattern,
sample or information furnished by or on behalf of the Bank in connection
therewith, to any person other than a person employed by the Vendor in the
performance of the Contract. Disclosure to any such employed person shall be made
in confidence and shall extend only as far as may be necessary for purposes of such
performance.
4.29.2 The Vendor shall not, without the Banks prior written consent, make use of
any document or information for purposes of performing the Contract.
Page 16 of 60
4.29.3 Any document, other than the Contract itself, shall remain the property of
the Bank and shall be returned (in all copies) to the Bank on completion of the
Vendors performance under the Contract, if so required by the Bank.
4.29.4 The successful Bidders shall submit a non-disclosure agreement as per Format
8.6 on non-judicial stamp paper of appropriate value before signing the contract.
4.30
Patent Rights
In the event of any claim asserted by a third party of infringement of copyright,

patent, trademark, industrial design rights, etc., arising from the use of the Goods or
any part thereof in India, the Vendor shall act expeditiously to extinguish such claim.
If the Vendor fails to comply and the Bank is required to pay compensation to a third
party resulting from such infringement, the Vendor shall be responsible for the
compensation to claimant including all expenses, court costs and lawyer fees. The
Bank will give notice to the Vendor of such claim, if it is made, without delay. The
Vendor shall indemnify the Bank against all third party claims.
4.31
Uptime Calculation:
The Biometric solution should be available on 24x7 basis and there should be an
uptime of 99.5%. Penalty for non maintenance of uptime will be @ 0.5% of the cost
per week with a maximum penalty cap of 5% of Total Cost of the project.
4.32
Other Penalties
Any delay in supply of Biometric devices beyond the target date will attract a penalty
of Rs. 20/- per week per Biometric Device with a Maximum penalty of 2% of the
Total Project cost. The Target Date shall be the date on which the UAT is completed.
4.33 Operationalising the Services
4.33.1 The Vendor shall be responsible for operationalising all the services
stipulated under this RFP within 6 months from the date of Purchase order. The
Vendor shall operationalise the Biometric Devices in a phased manner in
consultation with the Bank.
4.33.2 The vendor is required to supply the Biometric Devices with the specifications
as detailed in the Part 7 of this RFP.
Page 17 of 60
4.34
Termination of Contract
4.34.1 The Consortium of banks reserves the right to cancel the entire / unexecuted
part of Purchase Order at any time by without assigning appropriate reasons in the
event of one or more of the following conditions:
a) Non-satisfactory performance of the Vendor during implementation and
operation.
b) Failure to integrate / implement the project as per the requirements of
the Bank.
c) Serious discrepancies noted in the implementation of the project.
d) Breaches in the terms and conditions of the Order.
e) The vendor or his contractors are found to be indulging in unfair
practices/committing frauds.
f) The Bank suffers a reputation loss on account of any activity of the
vendor.
g) The vendor becomes bankrupt / insolvent. In this event, termination will
be without compensation to the Bidder, provided that such termination
will not prejudice or affect any right of action or remedy which has
accrued or will accrue thereafter to the Bank.
4.34.2 In addition to the cancellation of purchase order, the Bank reserves its right
to invoke the Bank Guarantee given by the bidder.
4.35
Force Majeure
4.35.1 The Vendor or the Bank shall not be liable for default or non-performance of
the obligations under the contract, if such default or non-performance of the
obligations under this contract is caused by any reason or circumstances or
occurrences beyond the control of the Vendor or the bank, i.e. Force Majeure. For
the purpose of this clause, Force Majeure shall mean an event beyond the control
of the parties, due to or as a result of or caused by act of God, wars, insurrections,
riots, earth quake and fire, revolutions, floods, epidemics, quarantine restrictions,
trade embargos, declared general strikes in relevant industries, satellite failure, act
of Govt. of India, events not foreseeable but does not include any fault or negligence
or carelessness on the part of the parties, resulting in such a situation. In the event
of any such intervening Force Majeure, either party shall notify the other in writing
of such circumstances and the cause thereof immediately within five calendar days.
Unless otherwise directed by the Bank, the Vendor shall continue to
perform/render/discharge other obligations as far as they can reasonably be
attended/fulfilled and shall seek all reasonable alternative means for performance
affected by the Event of Force Majeure.
Page 18 of 60
4.35.2 In such a case, the time for performance shall be extended by a period(s) not
less than the duration of such delay. If the duration of delay continues beyond a
period of 180 days, the Bank and the Vendor shall hold consultations with each other
in an endeavor to find a solution to the problem. Notwithstanding above, the
decision of the Bank shall be final and binding on the Vendor.
4.36
Jurisdiction
All disputes would be subject to Indian laws and jurisdiction, and settled at courts in
Bangalore.
4.37
Indemnity
The bidder shall keep and hold the Bank indemnified and harmless from time to time
and at all times against all actions, proceedings, claims, suits, liabilities (including
statutory liability), penalties, demands, charges, costs (including legal costs) and
expenses, damages, losses and any other expenses which may be caused to or
suffered by or made or taken against the Bank arising out of:
i.
The breach, default or non-performance of undertakings, warranties,
covenants or obligations by the bidder;
ii.
Any contravention or Non compliance with any applicable laws, regulations,
rules, statutory or legal requirements by the bidder;
Further, the bidder shall indemnify, protect and save the Bank against all claims,
losses, costs, damages, expenses, action suits and other proceedings, resulting from
infringement of any law pertaining to patent, trademarks, copyrights etc. or such
other statutory infringements in respect of Bio Metric Login Solution supplied by
them.
"
All indemnities shall survive notwithstanding expiry or termination of the
contract and bidder shall continue to be liable under the indemnities.
"
Bidder's aggregate liability shall be subject to an overall limit of the total Cost
of the project.
"
The limit specified above said clause shall not apply to claims made by the
Bank/third parties in case of infringement of Intellectual property rights or for claims
relating to the loss of damage to real property and tangible personal property and
for bodily injury or death and in these cases the liability will be unlimited.
4.38
Compliance with Statutory and Regulatory Provisions
It shall be the sole responsibility of the Vendor to comply with all statutory and
regulatory provisions while delivering the services mentioned in this RFP.
Page 19 of 60
4.39
Taxes and Duties
4.39.1 The Vendor shall be entirely responsible for all applicable taxes, duties, levies,
charges, license fees, road permits, etc. in connection with delivery of products at
site including incidental services and commissioning.
4.39.2 The vendor must also ensure that all applicable laws framed by the Central
Government, State Government and Local Bodies, including payment of applicable
minimum Wages and all laws pertaining to contract employees/ labour laws are
complied with while providing caretaker services. The vendor may have to execute
an indemnity bond in favour of the Bank in this regard.
4.39.3 Providing clarifications/particulars/documents etc. to the appropriate tax
authorities for assessment of tax, compliance with labour and other laws, etc will be
the responsibility of the vendor at his cost.
4.39.4 Tax deduction at Source - Wherever the laws and regulations require
deduction of such taxes at the source of payment, the Bank shall effect such
deductions from the payment due to the Vendor. The remittance of amounts so
deducted and issuance of certificate for such deductions shall be made by the Bank
as per the laws and regulations in force. Nothing in the Contract shall relieve the
Vendor from his responsibility to pay any tax that may be levied in India on income
and profits made by the Vendor in respect of this contract.
4.40
Payment Terms and Rates
4.40.1 Payment will be made by the Bank as mentioned below.

4.40.2 50% of the amount to be paid on delivery of the Hardware and software on
submitting the invoice along with the acknowledgement from the Bank Official .
4.40.3 Remaining 50% on successful completion of implementation duly certifying
installation of the device and satisfactory working of the same.
Page 20 of 60
PART 5 : SCOPE OF WORK:

i.
The selected bidder should supply, install, commission and opertionalise Finger print
based Biometric Authorisation solution to all CBS Branches and offices of the above
Banks viz., Canara Bank & Syndicate Bank spread across the country. The solution
should include Finger print scanners, Application Software and necessary hardware
with system software to port Biometric Application Software
ii. The successful Bidder should provide an Enterprise License for the Biometric
application for an unlimited user license. There should not be any other license like
Client Access License to run the application.
iii. The Client machines will be accessing the application through a web browser (IE Ver
6.0 and above, Mozilla Fire fox , Google Chrome etc) where the finger print devices
are connected. The backend application will fetch the LIVE finger print information
from the Client machines. The LIVE finger print information received will be
compared with the respective finger print template stored in the database and send
a YES or NO response. Application should also be compatible with any other web
browsers suitable to future technology like opera, Safari. Bidder should provide
necessary Application Program Interface (API) to integrate Biometric solution with
Flexcube (CBS) application.
iv. The Bidder should load software/packages required to be loaded at Client machines
in order to run the browser based application. There should not be any application
level dependency at branch apart from biometric device connectivity.
v. Size of the finger print template should not exceed 600 bytes and should be stored
in central server.
vi. Customisation of the application software, if required has to be done by the bidder
at no additional cost to the Banks.
vii. The Servers have to be configured in Active Passive cluster at primary Data Centre
and also at DRC for both the Banks. [For Canara Bank, DC is at Bangalore and DRC
(Disaster Recovery Centre) is at Mumbai]
Necessary cluster licenses required for both Banks should be included in the quote
along with hardware. Bank will provide required space and power to host the
servers. The Bidder should share with the Bank, a detailed architecture of the
proposed Biometric Solution.
viii. Application Server loaded with the Biometric application software should be enabled
with biometric Development utility to enable the enrolment and verification
functionality.
Page 21 of 60
ix. Hardware should be sized suitably to ensure biometric authentication for concurrent
users as explained under 4.1.1. Peak time for finger print verification will be from
8.00 am to 11.00 am. In case, the Hardware/Software installed is found to be
insufficient, the bidder has to upgrade the same at NO EXTRA COST TO THE BANK.
The bidder should ensure an uptime of 99.5% and Hardware and Software have to
be sized accordingly.
x. The Finger print scanners with USB interface should be connected to
Desktops/laptops etc installed at Bank branches. Bidder should also provide the
necessary device drivers, if any. The Finger print scanners should be plug and play
models. The client machine will be interface for both enrollment and verification
functions of the Biometric Solution. Customisation required if any, should be done
by the bidder at no extra cost to the Bank.
xi. Biometric solution should work within the Banks existing network bandwidth
capacity, which could be based on Leased Line, MPLS, CDMA, VSAT, RF or any other
suitable networking technology/method adopted by the Bank.
xii. Details of hardware technical specifications proposed to be supplied along with
software solution should be submitted in a separate sheet along with the technical
bid. All Hardware items should carry comprehensive warranty of 3 years from the
date of commissioning of Hardware while the software should have one year
warranty from the date of acceptance of software solution. After the expiry of
warranty period of Servers, the bidder has to provide Annual Maintenance Contract
(AMC) for 2 years. In case of Software ATS will be provided for a period of 4 years
after warranty period.
All the related Software, OS and middleware etc., should be of licensed version and
are to be quoted in the commercial bid and supplied. In case it is not quoted and if
any license is required at a later date, the bidder has to provide the same AT NO
EXTRA COST TO THE BANK.
xiii. The Bidder should provide a comprehensive Proof of Concept (PoC) to the
satisfaction of respective Bank. Bank reserves the right to reject the solution, if
found not suitable at any stage of PoC.
xiv. Upon implementation of the Biometric login solution also, the employee should be
able to login through any System (PC) or any branch.
xv. There should be a provision to register the finger prints of SIX fingers and stored in
the central server under the Employee-id and that he/she must be able to login with
any of the finger print of his/her choice which should be validated and
authenticated. At the time of registering, system should be able to check for deduplication of the finger prints.
Page 22 of 60
xvi. The solution should provide Maker Checker facility at the time of enrollment
process.
xvii. The solution should provide a secure end-to-end encrypted channel for all data
communication between client and server.
xviii. Support centres for Biometric solution should be available at the locations
mentioned in Format 8.7. Bidder should provide support centres details in the
SERVICE SUPPORT FORM as per Form 8.7. Bidder should also provide Escalation
Matrix.
xix. After implementation of the Biometric solution, a facility should be available to bypass biometric login, and to allow direct login to CBS application under due
authentication method.
xx. The approach to the solution should be such that before any user can enter the CBS
system, they have to get their Finger Print authenticated through the Finger Print
authentication system. However, the solution should also be capable of provide for
CBS login first and then Biometric login authentication.
xxi. Remote installation of the Biometric Login Solution should be possible.
xxii. The Biometric devices have to delivered to the respective Circle/Zonal
Offices/Regional Offices of the Bank for the requirement of all the branches coming
under the Circle/Zonal offices.
xxiii. The solution should be customizable and configurable to support an architecture
whereby 2 to 3 users share a common finger print device in the branch for
authentication, as well as have provision for use of one device per user.
xxiv. The Bidder should specify in the RFP technical response section the network
bandwidth requirement for the implementation of Biometric scanners.
xxv. The Successful Bidder will be required to provide onsite support for a period of one
year. Qualified and experienced staff should be deployed for trouble-free
performance and supervision of on-site operation of the supplied Biometric
Solution.
xxvi.
Prior to starting the UAT phase, Successful Bidder should arrange to provide
complete technical as well as functional training of the Biometric Solution to the
Bank's Team of officials. Scope of training and number of officials for training will be
determined by the Bank after having a preliminary discussion with the successful
bidder.
Page 23 of 60
Other Conditions:
1. The Rate of Biometric devices should not be modified upwards during the period
of 3 years.
2. Support should be available for the new branches opened subsequent to the
date of this RFP also, automatically.
3. The bidder is required to submit a declaration as per Format 8.16, as per the
Government rules regarding payment of Minimum wages.
4. The bidder should size the HW/SW requirement with overhead of 25% of the
users mentioned above in order to cater to the increase in total user /
concurrent user for another 3 years.
5. Bidder should quote for Database required for the proposed solution. It will be
included in TCO and considered for commercial evaluation.
Proof of Concept (PoC):
All the bidders of the solution who are shortlisted are required to demonstrate Proof of
Concept (POC) of the solution within 15 days to the satisfaction of the Bank. The bidder
should note that
-
Cost of POC is to be borne by the Bidder. The Bidder should bring in all necessary
hardware / software/devices required for demonstrating the POC.
Bank reserves the right to extend or shorten period of POC
If the solution is not to the satisfaction of the Bank, such bidders will be disqualified
technically and shall not be considered for commercial bid.
Implementation and Rollout:

Implementation and Rollout involves different stages as below
a. Testing in UAT (User Acceptance Test) environment
b. Customisation if any, of the solution
c. Pilot implementation in select branches and
d. Final rollout to all the branches/offices
Testing in UAT & Customisation

-
The selected bidder should provide all the necessary

hardware/software/middleware including a Test server for carrying out testing the
Biometric solution within 4 weeks from date of accepting the Purchase Order.
The test server should conform to the specifications given in the Technical bid, in all
respects and should remain in the Banks premises until final rollout takes place.
UAT covers testing the entire functionality.
Customisation/changes required if any, will have to be attended by the selected
bidder on day to day basis at no extra cost to the Bank.
On completion of customization, Bank shall go for a full round of end-to-end testing
before giving sign off to the Bidder.
Page 24 of 60
The total process of testing and customization should be completed within 15 days.
Pilot Implementation
-
Upon successful completion of testing in UAT environment, the Bidder should pilot
implement the solution in select number of branches.
The customized version of the solution should be ported in the Test server within 7
days from the date of giving sign off. Thereafter, the Bidder should install the
required number of Finger print devices and client version of Biometric solution in
200 branches identified by respective Bank within 2 months.
Since the Solution is tightly integrated with CBS software, required precautions to be
taken by the Selected Bidder that implementation of Biometric solution should not
affect normal functioning of branch where it is implemented as well as in the
Branches where the solution is yet to be implemented.
Final Rollout
Upon successful completion of pilot implementation the Selected Bidder should
rollout the solution across all the remaining branches of the Bank within a period of
6 months from the date of Purchase Order.
Page 25 of 60
PART: 6
BILL OF MATERIAL
No. of
Units
Sl.
No
Description
Unit cost
Tax Amt
Unit cost
Including Tax
Total Cost
(T)
( excluding
taxes)
(N)
(A)
(B)
C=(A+B)
Hardware for DC and DRC
i. Servers configuration details to be given and cost to

be provided for each component
ii Biometric devices at branches/ offices
Software
i. Enterprise License for Biometric

application
AMC as detailed in Part 5 Clause xii
ATS as detailed in Part 5 Clause xii
TOTAL
Page 26 of 60
T=(N X C)
PRICE BID
Notes:
i.
The Bill of Material should include all the requirements of Consortium of Banks
consisting of Canara Bank and Syndicate Bank.
ii. Price bids should be strictly as per the Bill Material specified in this RFP.
iii. Any Price Bid not in conformity with the above format or incomplete in any respect
will be rejected / disqualified by the Bank.
iv. The Price offered to the Bank is in Indian Rupees and inclusive of
Duties/Insurance/Freight and exclusive of all taxes like CST / LST / VAT/ Octroi/Entry
Tax etc. The Vendor has to quote the applicable taxes separately.
v. The above price is valid for entire contract period of 3 years.
vi. The above price is applicable for all the Biometric Devices installed under the
Contract.
vii. The Commercial Bid will be evaluated based on the total arrived as per the above Bill
of Material plus taxes for arriving at L1, L2, L3 . .
However, applicable taxes will be paid at actual at the prevailing rate.
viii. Bidders to strictly quote in the format and for periods as mentioned above.
ix. No counter condition/assumption in response to commercial bid will be accepted.
Bank has a right to reject such bid.
Place:
AUTHORISED SIGNATORY
Date:
Name:
Designation:
Page 27 of 60
PART 7 :
TECHNICAL & FUNCTIONAL SPECIFICATIONS (TFS)

A. TECHNICAL SPECIFICATION
RBI Guidelines for Image Acquisition and Verification
The minimum requirements for image acquisition & verification should be the Setting Level
31 as defined in the ISO/IEC 19794-4, (RBI guidelines) which is mentioned in the below
mentioned table:
Gray scale finger image data may be stored, recorded, or transmitted in uncompressed
bit packed form.
The resolution of the image data formatted and recorded for interchange should be the
scan resolution of the image.
Each record shall pertain to a single subject and shall contain an image record (consisting
of single view) for each of one or more fingers, multiple fingers (single image records).
The values for the capture device Id may be coded in the General Record Header.
Live-scan plain Finger Impression type should be used.
Except the scanner driver, there should not be any requirement for loading any
software/ licence while plugging the scanner.
The scanner driver should be API enabled to ensure compatibility with any application.
S. No
1
10
Specification
Fingerprint template Compliance for
minutiae data
Fingerprint template Compliance for image
resolution
Image Acquisition Requirements
Scan resolution pixels/centimetre (ppcm)
Scan resolution pixels/inch (ppi)
Pixel depth (bits)
Dynamic range (gray levels)
Certification
Enrolment and Verification (other than just the
image of the finger being captured)
Impression type
11
12
13
Light source dependability

High Resistance
Algorithm should include
14
15
16
17
18
Encryption of fingerprint template

Image acquisition and storage
USB connectivity
Capture mode
Capture mode
2
3
4
5
6
7
8
9
Requirement
ISO 19794(2)
ISO 19794(4)
Setting level 31 or higher
197
500
8
200
EFTS/F
Live Swipe
Live-scan plain / Live-Scan
Contactless may be
considered for verification.
No
To shock, abrasion and water
Image Quality Determination
and Feature Generalization
Using unique foreign key
According to RBI guidelines
Yes
Plain live scan capture
Auto capture with built-in
Page 28 of 60
19
20
Power
Software API
21
Technical Support Office
quality check (incorporates

NIST quality considerations)
Through USB
Interface API and Data
Dictionary to be shared with
the bank and documentation
to enable seamless integration
with CBS or any other system.
India
The supplier must ensure that the final digital template (minutiae) should be in ISO 19794-2
format and the fingerprint image in ISO 19794-4 format.
The supplier must provide the Driver SW along with the Biometric Development Utility/API,
to facilitate integration of the device Driver SW in a secured manner with the Banks backend Server side SDK.
The supplier may be required to provide Proof of Concept for the integration of algorithm
with the CBS application and load testing and performance of Biometric fingerprint scanner
and algorithm within 15 days of information from the Bank.
BIOMETRIC PROCESS
Essential Components of Biometric System
There are four essential components of the biometric system. They are as follows
Enrolment scans In order to store users identity in the system, the users fingerprints are
scanned. This is normally a supervised process to allow for preventing false identity creation
and propagation. In an enterprise scenario, enrolment is a one-time process where the user
has to register at the beginning of enrolment.
Template creation and storage A biometric template is created from biometric features
derived from the scanned fingerprint. The enrolment template becomes the fingerprint
biometric record for the user.
Page 29 of 60
Live scan Each time a user requests access to the system, a live scan of the fingerprint is
made and a live template is derived from that scan. The scanner may also perform a
liveliness measurement, which can distinguish between an artificial copy and a live finger
impression.
Automated matching The live template is compared to a specific enrolment template and
a matching score is generated. Scores greater than a threshold are considered a match.
Best Practice- Finger print biometrics process flow
A single fingerprint scanned with a high-quality scanner will produce 30 to 50 unique

biometric features that are stored in the biometric template. While registering for the first
time, each finger impression is captured twice.
Page 30 of 60
If the system uses a two-finger scanning approach, the amount of information collected is
doubled. Such a system is more accurate than a single-finger system. Increasing the number
of authentication factors also increases accuracy.
For example, a two-factor system where a single-finger scan is compared against a single
enrolment template and accessed via user ID is considered strong enough to accurately
support an unlimited number of users.
In case of one-to-many (1:N), performance is compromised when more users are added. For
enhancing the performance the amount of data per person collected needs to be increased.
For example, when the number of users is large, two-factor approach or a two-finger
approach should be used. This will also depend upon the risk management and access rights
policy. For the first time enrolment, all the ten finger prints need to be scanned.
Key Factors that need to be taken into consideration while registering finger prints
The scan device must be able to produce reliably high-quality fingerprint scans each
and every time an impression is captured.
A high quality fingerprint scan and biometric template quality should be applied to
the enrolment process.
The location and orientation of the scanning device should be such that the user can
quickly and accurately place their finger in a manner that reliably leads to a highquality live scan with one touch.
Care should be taken while capturing an impression as dry or damp skin can degrade
the quality of the live scan because of the surface contaminants or variability in
pressure applied to the sensor by the user.
As a person becomes older, the collagen level in the skin is reduced enough to cause
complications in fingerprint scan reliability.
A scanner with liveliness detection is one that prevents the use of copies of the
fingerprint to be used. This includes means to prevent the activation of a latent
print, the use of a 2-D paper copy, or the use of a sophisticated 3-D copy. A scanner
lacking this capability will accept copies, and this would result in a system breach
similar to a stolen user ID/password pair.
Page 31 of 60
FUNCTIONAL SPECIFICATIONS
Biometrics provide a more secure and convenient way for personal authentication
Biometric System Composition

Logical components of a generic biometric system
1. Biometric Capture Device
2. Biometric Template Store
3. Result Generator
Result
Live
Biometric
Biometric
Capture
Device
Live
Template
Result
Generator
Master
Template
(Operation)
(Operation)
Master
Template
(Enrolment)
Page 32 of 60
Biometric
Template
Store
1. Biometric Capture Device

The biometric capture device is responsible for the capture, and subsequent
processing of a biometric sample.
Result
Biometric
Capture Device
Live
Biometric
Master
Template
Result
Generator
Scanner
Biometric Sample
Biometric
Template
Store
Biometric Sample
Pre- Processor
Live Template
(Operation)
Extracted Data
Feature
Extractor
Template
Creator
Master Template
(Enrolment)
1.1 Scanner
The scanner is an external device that provides the users biometric characteristics to
the system.
1.2 Pre-Processor
The main responsibility of the pre-processor is to work on the image to make it clear
so that a near perfect impression of the characteristics can be captured.
Due to variability in the capture process caused by humidity, dirt, oil, lighting or other
similar factors (depending on the scanner used), the image needs to be enhanced to
provide an accurate image. After it has been enhanced the appropriate minutiae points
can be extracted. The following steps (in no particular order) are the basic steps that
may be utilised before a template can be created.
Converting an image into its binary equivalent
Ridge thinning
Ridge orientation estimation
Ridge smoothing
General image enhancement
Singularity detection
Page 33 of 60
Minutiae point extraction

Spurious minutiae removal
1.3 Feature Extractor
A feature extractor is used by biometric systems to locate and extract specific
information pertaining to individuals. This results in only applicable information
being kept. It is a lossy process that ensures the retention of only the important
features. Depending on the system configuration, the amount of information
extracted can be set to a greater or lesser extent.
The algorithms and methods used for both pre-processing and feature extraction are
applicable only to the biometric being analysed.
1.4 Template Creator
Finally the Template Creator would create a template for the impression captured by
the device. During the process of enrolment, the created templates are sent to the
template store, along with a locally unique identifier. These templates are termed as
master templates. Any template that is created while the system is operational will be
compared against one or more master templates. Templates that are used during
operation are called live templates. The templates created by current systems are
nearly all system specific.
2. Biometric Template Store

The biometric template store is a memory space where master templates that are
created by the biometric capture device during the enrolment process are stored and
later retrieved. The master templates are used in the identification and authentication
processes.
2.1 Identification
Identification is a process of determining a person's identity from a group of
possibilities.
Therefore, when performing identification, a live template (generated from a live
biometric characteristic) is sent to the result generator and compared against every
enrolled master template, unless a subset is more appropriate. For example, in finger
print identification, the biometric sample can be classified by its overall shape; hence
only master templates with that overall shape need be (initially) searched.
2.2 Authentication
Authentication is the process of testing an assertion that a person is who they claim to
be. The live template captured from the biometric sample is then compared with the
templates that are already stored in any of the locations mentioned below. If the
captured template sufficiently matches with any of the stored master template, the
user gets authenticated.
Depending on the system configuration, the master templates can be stored in one of
three locations
Within a self-contained biometric device
On a portable token
In a remote database
Page 34 of 60
3. Result Generator
The result generator is the third component in the biometric system. Here, comparison
of the live template is done with at least one of the master templates stored within the
biometric template store, depending on the operation mode.
A threshold reference is created in the system which must be satisfied in order to have
a successful authentication system. If the template has acceptable levels of similarity
measures and within the threshold reference, the system accepts the user, otherwise
the user gets rejected.
Enrolment
Enrolment is the process that an individual must undergo in order to become an
accepted user of a system. This is commonly done under physical supervision, both to
prevent unauthorised enrolments and to ensure the quality of the captured biometric
sample is adequate.
Live
Biometric
Biometric
Capture
Device
Biometric
Template
Store
Master
Template
Locally
Unique
Identifier
Enrolment into a generic biometric system

The enrolment process shown above depicts how a master template generated (after
passing any automatic or manual quality checks) from the capture device is paired
with a locally Unique Identifier and stored in the Biometric Template Store.
Page 35 of 60
The approach shall be on the following lines

Enrollment Flow
Branch Admin (Manager) login to the Biometric Enrollment page by
providing his/her fingerprint.
Details of Branch user captured for enrollment.
System validates the user id by accessing the Branch Database and verify
if the logged in admin can enroll the given branch user.
User swipes his/her fingerprint (Can be captured 6 finger prints)
Branch Manager authorise the user enrollment by swiping his/her enrolled fingerprint.
System stores the user enrollment information in central biometric
server.
Authentication Flow
Before any user can enter the CBS system, they have to login to the Biometric Login
Screen and get their Finger Print authenticated through the Finger Print
authentication system. The following steps are involved :
User submits the fingerprint along with userid for Authentication.
He/she can swipe any of his/her finger prints.
The Finger print is validated with the template stored in the central
server.
After biometric validation the cbs login page is displayed where the userid is automatically popped up in a non-editable field.
From here the normal CBS login (with login-id and Password) takes the
control.
When the user logs out of the CBS application, control should be given to
the Biometric login screen only and not to the CBS login page.
Page 36 of 60
PART 8 - FORMS AND ANNEXURES

Format 8.1
OFFER LETTER
(to be included in Technical Bid Envelope)
Date :
To,
.
.
.
.
Sir / Madam,
Sub: RFP for Supply, Installation, Integration and Operationzlising a suitable
BIOMETRIC Solution on Core Banking Application in Canara Bank and
Syndicate Bank.
Ref: Your RFP dated:
.
Having examined the captioned tender document Documents, the receipt of which is
hereby duly acknowledged, we, the undersigned, offer to provide Supply,
Installation, Integration and Operationzlising a suitable BIOMETRIC Solution on
Core Banking Application in Canara Bank and Syndicate Bank in conformity with the
captioned RFP and at the prices offered as per the Price bid and is made part of the
bid / this offer.
While submitting this bid, we certify that:
Prices in its bid have been arrived without agreement with any other bidder
of this RFP for the purpose of restricting competition.
The prices in the bid have not been disclosed and will not be disclosed to any
other bidder of this RFP.
We have not induced nor attempted to induce any other bidder to submit or
not submit a bid for restricting competition.
We undertake to provide Biometric Devices solution in accordance with the scope,

specifications and delivery schedule specified in the RFP document.
Page 37 of 60
If our Bid is accepted, we will obtain the guarantee of a reputed Bank for the due
performance of the Contract, for the entire contract period in the form prescribed by
the Bank.
We agree to abide by the Bid and the rates quoted for the contract / order awarded
by the Bank up to 3 (Three) years period from date of contract / Service Level
Agreement, which shall remain binding upon us.
We agree that the rates will remain valid for the period of the contract during which
individual banks may issue additional requirement by exchange of letter if their
rollout is completed within the aforesaid validity period.
Until a formal contract is prepared and executed, this Proposal, together with your
written acceptance thereof and your notification, shall constitute a binding contract
between us.
We undertake that, in competing for (and, if the award is made to us, in executing)
the above contract, we will strictly observe the laws against fraud and corruption in
force in India namely Prevention of Corruption Act 1988.
We understand that Bank is not bound to accept the lowest or any Bid that may be
received.
We also certify that we have not been blacklisted by any PSU Bank/IBA/RBI during
the last five years.
Dated this ....... day of ............................ 2012
_________________________________
________________________________
(Signature)
(Name)
(In the capacity of)
Duly authorised to sign Bid for and on behalf of
_________________________________
Page 38 of 60
Format 8.2
Conformity To Eligibility Criteria (Part I)
(Please attach documentary evidence of compliance)
Sl. Eligibility Criteria
Compliance
No.
(Y/N)
1.
The Bidder should be a registered Company in India as per
Company Act 1956.
2
The bidder should be the owner or Certified/authorised agent
or partner of the Solution offered. He should provide support/
maintenance /up-gradation during the period of contract with
the Bank.
3
Bidder must have a minimum turnover of Rs.100 Cr per year
during the last THREE financial years of, 2008-09, 2009-10 and
2010-11 in IT related business in India
4
Bidder should have registered net profit in the last three
financial years 2008-09, 2009-10 and 2010-11.
5
Bidder should have implemented similar type of Biometric
Solution in any of the Banks / Insurance Companies
/Government Organisation in India in the last two years and is
Currently running.
6
Bidder should provide only the latest models.
Bidder should ensure that the spares required for
Servers/Hardware are available for at least next 3 years.
7
Bidder should not have been debarred by any Government /
Statutory / Regulatory / Banks / Insurance Cos, in the last two
years
Place:
Date :
Signature.
Page 39 of 60
Format 8.3
Conformity To Scope of Work
Sl. Scope of Work
Compliance
No.
(Y/N)
The
selected
bidder
should
supply,
install,
commission
and
1.
opertionalise Finger print based Biometric Authorisation solution to
all CBS Branches and offices of the above Banks viz., Canara Bank &
Syndicate Bank spread across the country. The solution should
include Finger print scanners, Application Software and necessary
hardware with system software to port Biometric Application
Software.
The successful Bidder should provide an Enterprise License for the

Biometric application for an unlimited user license. There should not
be any other license like Client Access License to run the application.
The Client machines will be accessing the application through a web

browser (IE Ver 6.0 and above, Mozilla Fire fox , Google Chrome etc)
where the finger print devices are connected. The backend
application will fetch the LIVE finger print information from the Client
machines. The LIVE finger print information received will be
compared with the respective finger print template stored in the
database and send a YES or NO response. Application should also
be compatible with any other web browsers suitable to future
technology like opera, Safari. Bidder should provide necessary
Application Program Interface (API) to integrate Biometric solution
with Flexcube (CBS) application
The Bidder should load software/packages required to be loaded at
Client machines in order to run the browser based application. There
should not be any application level dependency at branch apart from
biometric device connectivity.
Size of the finger print template should not exceed 600 bytes and
should be stored in central server.
Customisation of the application software, if required has to be done

by the bidder at no additional cost to the Banks.
The Servers have to be configured in Active Passive cluster at

primary Data Centre and also at DRC for both the Banks. Necessary
cluster licenses required for both Banks should be included in the
quote along with hardware. Bank will provide required space and
power to host the servers. The Bidder should share with the Bank, a
detailed architecture of the proposed Biometric Solution.
Page 40 of 60
Application Server loaded with the Biometric application software

should be enabled with biometric Development utility to enable the
enrolment and verification functionality.
Hardware should be sized suitably to ensure biometric authentication

for concurrent users as explained in 4.1.1. Peak time for finger print
verification will be from 8.00 am to 11.00 am. In case, the
Hardware/Software installed is found to be insufficient, the bidder
has to upgrade the same at NO EXTRA COST TO THE BANK. The
bidder should ensure an uptime of 99.5% and Hardware and
Software have to be sized accordingly.
10
The Finger print scanners with USB interface should be connected to

Desktops/laptops etc installed at Bank branches. Bidder should also
provide the necessary device drivers, if any. The Finger print scanners
should be plug and play models. The client machine will be interface
for both enrollment and verification functions of the Biometric
Solution. Customisation required if any, should be done by the bidder
at no extra cost to the Bank.
11
Biometric solution should work within the Banks existing network

bandwidth capacity, which could be based on Leased Line, MPLS,
CDMA, VSAT, RF or any other suitable networking
technology/method adopted by the Bank.
12
Details of hardware technical specifications proposed to be supplied

along with software solution should be submitted in a separate sheet
along with the technical bid. All Hardware items should carry
comprehensive warranty of 3 years from the date of commissioning
of Hardware while the software should have one year warranty from
the date of acceptance of software solution. After the expiry of
warranty period of Servers, the bidder has to provide Annual
Maintenance Contract (AMC) for 2 years. In case of Software ATS will
be provided for a period of 4 years after warranty period.
All the related Software, OS and middleware etc., should be of

licensed version and are to be quoted in the commercial bid and
supplied. In case it is not quoted, and if any license is required at a
later date, the bidder has to provide the same AT NO EXTRA COST TO
THE BANK.
13
The Bidder should provide a comprehensive Proof of Concept (PoC)

to the satisfaction of respective Bank. Bank reserves the right to
reject the solution, if found not suitable at any stage of PoC.
14
Upon implementation of the Biometric login solution also, the

Page 41 of 60
employee should be able to login through any System (PC) or any

branch.
15
There should be a provision to register the finger prints of SIX fingers

and stored in the central server under the Employee-id and that
he/she must be able to login with any of the finger print of his/her
choice which should be validated and authenticated. At the time of
registering, system should be able to check for de-duplication of the
finger prints.
16
The solution should provide Maker Checker facility at the time of

enrollment process.
17
The solution should provide a secure end-to-end encrypted channel

for all data communication between client and server.
18
Support centres for Biometric solution should be available at the

locations mentioned in the Annexure E. Bidder should provide
support centres details in the SERVICE SUPPORT FORM as per Form
8.5. Bidder should also provide Escalation Matrix.
After implementation of the Biometric solution, a facility should be
available to override biometric login, and to allow direct login to CBS
application under due authentication method.
19
The approach to the solution should be such that before any user can
enter the CBS system, they have to get their Finger Print
authenticated through the Finger Print authentication system.
However, the solution should also be capable of provide for CBS login
first and then Biometric login authentication.
20
Remote installation of the Biometric Login Solution should be

possible.
21
The Biometric devices have to delivered to the respective

Circle/Zonal Offices/Regional Offices of the Bank for the requirement
of all the branches coming under the Circle/Zonal offices.
22
Support should be available for the new branches opened

subsequent to the date of this RFP also, automatically.
23
The solution should be customizable and configurable to support an

architecture whereby 2 to 3 users share a common finger print device
in the branch for authentication, as well as have provision for use of
one device per user.
24
Proof of concept
Page 42 of 60
Format 8.4
Conformity To Technical Specifications
S. No
Specification
Requirement

minutiae data
image resolution
Image Acquisition Requirements
ISO 19794(2)
2
3
4
10
Scan resolution pixels/centimetre

(ppcm)
Scan resolution pixels/inch (ppi)
Pixel depth (bits)
Dynamic range (gray levels)
Certification
Enrolment and Verification (other
than just the image of the finger being
captured)
Impression type
11
12
Light source dependability

High Resistance
13
Algorithm should include
14
Encryption of fingerprint template
15
Image acquisition and storage
16
17
USB connectivity
Capture mode
18
Capture mode
19
20
Power
Software API
5
6
7
8
9
Compliance
(Y/N)
ISO 19794(4)
Setting level 31 or
higher
197
500
8
200
EFTS/F
Live Swipe
Live-scan plain /
Live-Scan
Contactless may be
considered for
verification.
No
To shock, abrasion
and water
Image Quality
Determination and
Feature
Generalization
Using unique
foreign key
According to RBI
guidelines
Yes
Plain live scan
capture
Auto capture with
built-in quality
check (incorporates
NIST quality
considerations)
Through USB
Interface API and
Data Dictionary to
be shared with the
bank and
documentation to
Page 43 of 60
enable seamless
integration with CBS
or any other system.
21
22
Technical Support Office as specified

Support locations as
in Format 8.5
in Format 8.5
Specify the network bandwidth
requirement for the implementation
of Biometric scanners.
Page 44 of 60
Format 8.5
Bidder Organization Details
Details filled in this form must be accompanied by sufficient documentary evidence,
in order to facilitate the Bank to verify the correctness of the information.
Sl.
Item
No
1. General Details
1.1
Name of Company
1.2
Postal Address
1.3
Telephone, mobile, Website address and Fax
numbers
1.4
Constitution of the Company
1.5
Nature of activity
1.6
Details of ownership
1.7
Holding company or parent company
1.8
Key persons with contact details
1.9
Name and designation of the person authorized to
make commitments to the Bank
1.10
1.11
1.12
Email Address
Date of Incorporation in India, commencement of
Business & Years in the line of Business
Sales Tax/VAT Number
1.13
Income Tax Number
1.14
No. of Engineer on roll who are familiar with

offering Biometric Solution
1.15
Brief description of facilities of the organization for

undertaking the services
2. Financial Details
2.1
Annual Turnover (2008-09) Total Turnover in IT
related business in India
Details
Enclose Copy of Certificate

of Incorporation
Enclose Sales Tax / VAT
registration copy
Enclose Companys PAN
Card copy and the latest
Income-tax Clearance letter
Copy of Audited Balance

Sheet/ Annual report
2.2


2.3


Page 45 of 60
3. Operational Details
3.1
Names of the Banks to whom the Bidder provides
Biometric solution and Number of Biometric
devices implemented.
3.2
3.3
Enclose reference letters

from the Banks concerned
with details of no. of years
the Service is provided by
the Bidder, Nature of the
Service and no. of Biometric
devices implemented.
Number of Service Centres:

No. of owned support Centres If not owned, what
are the arrangements for providing support
Whether blacklisted for deficiency in services by any
Public Sector Bank /GOI/ Statutory or Regulatory
Authorities / Insurance Companies / PSUs in the
past and if so, the year:
Page 46 of 60
Format 8.6
Track Record of Past Operations
Name of the Vendor ___________________________________________
Service Offered
Supply,
Installation and
Commissioning
of BIOMETRIC
Devices
Site
Implementation
Services
FLM Services
Sl.
Name of the Client
No of
Biometric
Devices
being
serviced
Period of
service
(in years)
From
To
Contact person
of
the Client with
Name, Tel. No.,
Fax No., Address
1
2
3
1
2
3
1
2
3
Page 47 of 60
Format 8.7
Service Support Details
The locations are given below where support centres are required and to be
available for smooth rollover of biometric login solution in branches.
AGRA
BELGAUM
BHUBANESWAR
COIMBATORE
FARIDABAD
GHAZIABAD
KANNUR
LUCKNOW
MEERUT
NELLORE
RANCHI
TRIVANDRUM
AHMEDABAD
BELLARY
CALICUT
DEHRADUN
GOA
HUBLI
KARNAL
NAGPUR
MORADABAD
PANAJI
SHIMOGA
VISAKHAPATNAM
ANANTAPUR
BIJAPUR
CHANDIGARH
DELHI
GULBARGA
HYDERABAD
KARWAR
MADURAI
MUMBAI
PATNA
TRICHY
VIJAYAWADA
BANGALORE
BHOPAL
CHENNAI
ERNAKULAM
GUWAHATI
JAIPUR
KOLKATTA
MANGALORE
MYSORE
PUNE
UDUPI
DETAILS TO BE PROVIDED BY THE BIDDER

City / District Postal Address,
Location
Telephone, Fax, EMail and Contact
Details of Support
Personnel
Number of Hardware/
Software Engineers
capable of supporting
the Solution being
offered
Own
Franchisee/
Support Centres
Page 48 of 60
Format 8.8
NON-DISCLOSURE AGREEMENT
WHEREAS, we, ___________________________________, having Registered Office at
__________________________________, hereinafter referred to as the COMPANY, are
agreeable to execute Supply, Installation, Integration and Operationzlising a suitable
BIOMETRIC Solution on Core Banking Application in Canara Bank and Syndicate Bank having
its registered office ., hereinafter referred to as the BANK and,
WHEREAS, the COMPANY understands that the information regarding the Banks Biometric
Login Solution in their Request for Proposal is confidential and/or proprietary to the BANK,
and
WHEREAS, the COMPANY understands that in the course of submission of the offer for the
said Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC
Solution on Core Banking Application in Canara Bank and Syndicate Bank. and/or in
the aftermath thereof, it may be necessary that the COMPANY may perform certain
jobs/duties on the Banks properties and/or have access to certain plans, documents,
approvals or information of the BANK;
NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of the
following conditions, in order to induce the BANK to grant the COMPANY specific access to
the BANKs property/information:
The COMPANY will not publish or disclose to others, nor, use in any services that the
COMPANY performs for others, any confidential or proprietary information belonging to the
BANK, unless the COMPANY has first obtained the BANKs written authorisation to do so;
The COMPANY agrees that notes, specifications, designs, memoranda and other data shared
by the BANK or, prepared or produced by the COMPANY for the purpose of submitting the
offer to the BANK for the said Supply, Installation, Integration and Operationzlising a suitable
BIOMETRIC Solution on Core Banking Application in Canara Bank and Syndicate Bank, will
not be disclosed to during or subsequent to submission of the offer to the BANK, to anyone
outside the BANK
The COMPANY shall not, without the BANKs written consent, disclose the contents of this
Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern,
sample or information (to be) furnished by or on behalf of the BANK in connection
therewith, to any person(s) other than those employed/engaged by the COMPANY for the
purpose of submitting the offer to the BANK and/or for the performance of the Contract in
the aftermath. Disclosure to any employed/engaged person(s) shall be made in confidence
and shall extend only so far as necessary for the purposes of such performance.
Authorised Signatory
Name:
Designation:
Office Seal:
Page 49 of 60
Format 8.9
Undertaking for Scope of Work
Date :
To,
.
.
.
Sir / Madam,
Sub: RFP for Supply, Installation, Integration and Operationzlising a suitable
BIOMETRIC Solution on Core Banking Application in Canara Bank and
Syndicate Bank.
Ref: Your RFP dated:
1.
We certify that we have carefully examined the Scope of Work stipulated in

Part 5 of the captioned RFP floated by you
2.
We commit to provide services of installation and managed services for Supply,

Installation, Integration and Operationzlising a suitable BIOMETRIC Solution on
Core Banking Application in Canara Bank and Syndicate Bank for a minimum
period of 3 years.
3.
We hereby undertake to deliver services in its entirety as per the Scope
stipulated under the scope of work
4. However the above undertaking is with following exceptions (Please specify the
area of scope which the Bidder will not be able deliver as per RFP requirement)
(Signature)
(in the capacity of)
Duly authorized to sign Proposal for and on behalf of __________________________
Page 50 of 60
Format 8.10
MANUFACTURERS AUTHORIZATION FORM
No.
Date:
To:
Dear Sir,
Ref: Your RFP
Dated:
We
who are established and reputable
manufacturers of ________________________ having factories / development
facilities at
(address of factory / facility) do hereby authorise M/s
___________________ (Name and address of Agent) to submit a Bid, and sign the
contract with you against the above Bid Invitation.
We hereby extend our full guarantee and warranty for the Solution, Products and
services offered by the above firm against this Bid Invitation. We also undertake to
provide any or all of the following materials, notifications, and information
pertaining to the Products manufactured or distributed by the Supplier :
a) Such Products as the Bank may opt to purchase from the Supplier, provided,
that this option shall not relieve the Supplier of any warranty obligations
under the Contract; and
b) in the event of termination of production of such Products:
i. advance notification to the Bank of the pending termination, in sufficient
time to permit the Bank to procure needed requirements; and
ii. following such termination, furnishing at no cost to the Bank, the
blueprints, design documents, operations manuals, standards, source
codes and specifications of the Products, if requested.
We duly authorise the said firm to act on our behalf in fulfilling all installations,
Technical support and maintenance obligations required by the contract.
Yours faithfully,
(Name)
(Name of Manufacturer)
Note : This letter of authority should be on the letterhead of the manufacturer and
should be signed by a person competent and having the power of attorney to bind
the manufacturer. The Bidder in its Bid should include it.
Page 51 of 60
Format 8.11
CONTRACT FORM
THIS AGREEMENT made the .......day of.................................., 2012
Between .......................... (Name of Bank) (hereinafter called "the Bank") a body
corporate constituted under the Banking Companies (Acquisition and Transfer of
Undertakings) Act, 1970 and having its Head Office at --------------------------------------------------- (hereinafter referred to as the Bank which term shall, unless repugnant to
the context or meaning hereof, be deemed to mean and include its successors and
assigns)of the one part:
and ..................... (Name of Vendor) incorporated under the Companies Act, 1956
and having its registered office at ---------------------------------------- (hereinafter called
the Vendor) which term shall, unless repugnant to the context or meaning hereof,
be deemed to mean and include its successors and permitted assigns ) of the other
part :
(Bank, and the Vendor shall, wherever the context requires, be referred
collectively as Parties and individually as Party also)
WHEREAS the .. (Bank), incorporated under the Companies Act, 1956 and
having
its
Head
Office
at
.., for
itself and on behalf of the Public Sector Banks listed in Annexure A hereto invited
Bids vide Request for Proposal (RFP) dated 27/04/2012 for Supply, Installation,
Integration and Operationzlising a suitable BIOMETRIC Solution on Core Banking
Application in Canara Bank and Syndicate Bank.
The Vendor submitted the Bid in response to it. The Bid submitted by the Vendor has
been accepted by the Bank.
One of the terms of the said RFP is that the Vendor shall sign the Contract Form with
each Bank mentioned in Annexure A hereto and shall also execute a detailed Service
Level Agreement subsequently.
The parties are accordingly desirous of signing the said Contract Form.
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
1.
In this Agreement words and expressions shall have the same meanings as
are respectively assigned to them in the RFP dated ..
2.
The following documents of RFP dated shall be deemed to form and

be read and construed as part of this Agreement, viz.:
a) Request for Proposal
b) Eligibility Criteria
Page 52 of 60
c)
d)
e)
f)
g)
h)
i)
Terms and Conditions of Contract

Scope of Work
Technical & Functional Specifications (TFS)
Forms and Annexures
Price Bid
Corrigendum dated . (if any)
Bank's Notification of Award
3.
In consideration of the deliverables and services in terms of the RFP dated

. being provided by the Vendor, the Bank shall pay consideration /
fees as stated in Annexure B hereto.
4.
The Vendor shall enter into the detailed Service Level Agreement stating the
terms and conditions of the contract as per the RFP dated .. on or
before
/ /2012 .
IN WITNESS whereof the parties hereto have caused this Agreement to be executed
in accordance with their respective laws the day and year first above written.
Signed, Sealed and Delivered by the
said ..................................................... (For the Bank)
in the presence of:.......................................
Signed, Sealed and Delivered by the
said ..................................................... (For the Vendor)
in the presence of:.......................................
Page 53 of 60
Format 8.12
BANK GUARANTEE
This Guarantee is made at . on this , 2012 by ,
having its Registered / Head Office at (hereinafter called the
Bank, which expression shall, unless repugnant to the context or meaning
thereof, shall mean and include, its successors and assigns) in favour of
.. a body corporate constituted under .
having its Corporate Center at (hereinafter called the
Bank, which expression shall, unless repugnant to the context or meaning thereof,
shall include its successors and assigns)
WHEREAS , a company registered under the Companies
Act, 1956, having its Registered Office at (hereinafter
called ., which expression shall, unless repugnant to the context or
meaning thereof, shall mean and include its successors and assigns) has accepted
Purchase Order No. dated , issued by the Bank
(Order) pursuant to an offer made by . dated .. to
Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC Solution
on Core Banking Application in Canara Bank and Syndicate Bank and whereas
. has agreed for Supply, Installation, Integration and Operationzlising
a suitable BIOMETRIC Solution on Core Banking Application in Canara Bank and
Syndicate Bank as set out in the Agreement dated entered between the Bank
and .
AND WHEREAS, the Bank has agreed to avail the services of Supply, Installation,
Integration and Operationzlising a suitable BIOMETRIC Solution on Core Banking
Application in Canara Bank and Syndicate Bank which are to be installed by
.
AND WHEREAS, in accordance with terms and conditions of the Order and
Agreement dated .. (hereinafter referred to as Agreement),
. is required to furnish a Bank Guarantee for a sum of Rs.
. only) for due performance of their obligations as regard to
Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC Solution
on Core Banking Application in Canara Bank and Syndicate Bank., guaranteeing
payment of the said amount of Rs. only to the Bank, if
.. fails to fulfill its obligations under the Order and Agreement in respect
of such services. Such Bank Guarantee is required to be valid for a total period of
36 months plus 3 months claim period. In the event of failure, on the part of
, to fulfill its commitments / obligations in respect of availing the
Page 54 of 60
services of . For Supply, Installation, Integration and Operationzlising a

suitable BIOMETRIC Solution on Core Banking Application in Canara Bank and
Syndicate Bank under the Order and Agreement the Bank shall be entitled to
invoke the Guarantee.
AND WHEREAS, the Bank, at the request of .. , agreed to issue
on behalf of , Guarantee as above, for Rs. only).
NOW THIS GUARANTEE WISTNESSETH THAT
l. (a) In consideration of the Bank having agreed to entrust .. for
availing Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC
Solution on Core Banking Application in Canara Bank and Syndicate Bank through
.. we, the .., hereby unconditionally and irrevocably guarantee
that . shall fulfill its commitments and obligations in respect of such
Services under the Order and Agreement and in the event of failing to
perform / fulfill its commitments / obligations in respect of such Services under the
Order and Agreement, we, the , shall on demand(s), from
time to time from the Bank, without protest or demur or without reference to
and not withstanding any contestation or existence of any dispute
whatsoever between and the Bank, pay the Bank forthwith the sums
so demanded by the Bank in each of the demands, subject to a cumulative
maximum amount of Rs. . only)
(b) Any notice / communication / demand from .. to the effect that
. has failed to fulfill its commitments / obligations in respect of such
Services under the Order and Agreement shall be conclusive, final & binding on the
Bank and shall not be questioned by the Bank in or outside the court, tribunal,
authority or arbitration as the case may be.
2.
We, ., HEREBY FURTHER AGREE & DECLARE THAT:
(a) Any neglect or forbearance on the part of the Bank to or any

indulgence of any kind shown by the Bank to . or any change in the
terms and conditions of the said Order and Agreement shall not, in any way,
release or discharge the Bank from its liabilities under this guarantee.
(b) This Guarantee herein contained shall be distinct and independent and shall
be enforceable against the Bank, not withstanding any Guarantee or Security now
or hereinafter held by the Bank at its discretion.
Page 55 of 60
(c) This Guarantee shall not be affected by any infirmity or absence or

irregularity in the exercise of this Guaranteeing by and / or on behalf of the Bank
or by merger or amalgamation or any change in the Constitution or name of the
Bank.
(d) This guarantee shall not be affected by any change in the constitution of the
Banker . or winding up / liquidation of ., whether voluntary or
otherwise.
(e) This guarantee shall be a continuing guarantee during its validity period to
the extent of cumulative maximum amount mentioned herein.
(f)
Notwithstanding anything contained herein above:

(i)
The Banks overall liability under this Bank Guarantee shall not exceed
Rs.
. only);
(ii)
This Bank Guarantee shall be valid for a total period of 36 months (i.e.
upto ) plus 3 months claim period (i.e. upto
;
(iii)
The Bank is liable to pay the guaranteed amount or any part thereof
under this Bank Guarantee only and only if ______ Bank serves the
Bank claim or demand on or before ...
(iv)
The Bank has, under its constitution, powers to give this guarantee and
Shri . (signatories) Official(s) / Manager(s) of the
Bank who has / have signed this guarantee has / have powers to do
so.
IN WITNESS WHEREOF the Bank has caused these presents to be signed at the place
and on the date, month and year first hereinabove written through its duly
authorised official.
Signed and Delivered
__________________
)
)
Page 56 of 60
Format 8.13
BID SECURITY FORM
Whereas........................... (hereinafter called the Bidder) has submitted its Bid
dated...................... (date of submission of Bid) for the supply of.................................
(name and/or description of the Products/system) (hereinafter called the Bid).
KNOW ALL PEOPLE by these presents that WE..................... (name of bank)
of.................. (name of country), having our registered office at.................. (address
of bank) (hereinafter called the Bank), are bound unto . (hereinafter
called the Purchaser) in the sum of _______________________for which payment
well and truly to be made to the said Purchaser, the Bank binds itself, its successors,
and assigns by these presents. Sealed with the Common Seal of the said Bank this
____ day of _________ .
THE CONDITIONS of this obligation are:
1. If the Bidder withdraws its Bid during the period of Bid validity specified by the
Bidder on the Bid Form; or
2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser
during the period of Bid validity:
(a) fails or refuses to execute the Contract Form if required; or
(b) fails or refuses to furnish the performance guarantee, in accordance with
the Instruction to Bidders.
We undertake to pay the Purchaser up to the above amount upon receipt of its first
written demand, without the Purchaser having to substantiate its demand, provided
that in its demand the Purchaser will note that the amount claimed by it is due to it,
owing to the occurrence of one or both of the two conditions, specifying the
occurred condition or conditions.
This guarantee will remain in force up to and including forty five (45) days after the
period of the Bid validity, i.e. up to ________, and any demand in respect thereof
should reach the Bank not later than the above date.
...................................
(Signature of the Bidders Bank)
Note: Presence of restrictive clauses in the Bid Security Form such as suit filed
clause/clause requiring the Bank to initiate action to enforce the claim etc. will
render the Bid non-responsive.
Page 57 of 60
Format 8.14
Undertaking Letter Format
We understand that Bank shall be placing Order to the Selected Bidder exclusive of
taxes only and that all applicable Taxes like CST/VST/VAT/Service Tax will be paid
at actual to the maximum of taxes indicated in this Bill of Material against
production of invoice / bills.
We understand that Bank will pay VAT only for Goods Component of Hardware/
Software and Service Taxes for Service Component of Hardware/Software. We also
understand that the Goods Component + Services Component should be limited to
100% of the Cost Price.
We confirm that we have quoted for post warranty AMC rates (as per terms and
conditions of the tender), giving the rates/price in our Commercial Offer.
We are agreeable to the payment schedule as per Payment Terms of the RFP.
Date:
Signature of the Authorised Signatory with date & seal
Page 58 of 60
Format 8.15
Sub: Undertaking of Authenticity for Supply of Servers and other items
Sub: Supply of IT Hardware/Software Servers and other items.
Ref: 1. Your Purchase Order No.. Dated
2. Our Invoice no/Quotation no.Dated
With reference to the Servers being supplied/quoted to you vide our Invoice
no/Quotation no/Order no cited above,
We hereby undertake that all the components/parts/assembly/software's used in
the Servers under the above like Hard Disk, Monitors, Memory etc shall be original
new components /parts/assembly/software only from respective OEMs of the
products and that no refurbished / duplicate / second hand components / parts /
assembly / software are being used or shall be used.
We also undertake that in respect of licensed operating system if asked for by you
in the purchase order the same shall be supplied along with the authorized license
certificate (e.g. Product Keys on Certification of Authenticity in case of Microsoft
Window Operating System) and also that it shall be sourced from the authorized
source (e.g. Authorised Microsoft Channel in case of Microsoft Operating System)
Should you require, we hereby undertake to produce the certificate from our OEM
supplier in support of above undertaking at the time of delivery/installation. It will
be our responsibility to produce such letters from our OEM supplier's at the time of
delivery or within a reasonable time.
In case of default and we are unable to comply with the above at the time of
delivery or during installation, for the IT Hardware/Software already billed, we
agree to take back the Servers without demur, if already supplied and return the
money if any paid to us by you in this regard.
We (System OEM name) also take full responsibility of both parts and service SLA as
per the content even if there is any defect by our authorised service
centre/Reseller/SI etc.
Authorized Signatory (Not less than Company Secretary of the Organisation)
Name:
Designation
Page 59 of 60
Format 8.16
Confirmation for Government Rules relating to Minimum Wages
To
.
.
.
.
Sir,
Ref : Your Purchase Order No. ________________ dated ____________
We refer to your Purchase Order No._________ date __________/Service Level
agreement awarding contract for
In this regards we confirm that the employees engaged by our Company to carry-out
the services in your Bank for the above said contract are paid minimum wages/
salaries as stipulated in the Government (Central /State) Minimum wages/Salaries
Act in force. We also indemnify the Bank against any action/losses/damages that
arise due to action initiated by Commissioner of Labour for non compliance to the
above criteria.
We further authorize the Bank to deduct from the amount payable to the company
under the Contract or any other contract of the Company with the Bank if Labour
Commission imposes a penalty towards non-compliance to the Minimum Wages /
Salary stipulated by Government in the Act by our Company.
Authorised Signatory
Name and Designation
Office Seal with Date
Page 60 of 60

RFP BLS Biometric

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RFP BLS Biometric

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REQUEST FOR PROPOSAL

FOR SUPPLY, INSTALLATION, INTEGRATION AND OPERATIONALISING A SUITABLE

- Request for Proposal (RFP)

PART 1: REQUEST FOR PROPOSAL

The information contained in this RFP document or any information provided

PART 3 ELIGIBILITY CRITERIA

The bidder should be the owner or

Bidder must have a minimum turnover

Bidder should have registered net

A declaration to this effect is to

PART 4 : TERMS AND CONDITIONS OF CONTRACT

Name of the Bank

Bid Document Availability and Cost of Bidding

Bid document availability

including cancellation of RFP or procurement process at any stage. If bid is

Format and Signing of Bid

4.4.1 Each bid shall be submitted in the following 3 (three) parts :

Documents Comprising the Bid

4.5.1 The envelope containing the Conformity to Eligibility Criteria should

Offer Letter as per Format 8.1

Content of Bidding Document

Amendment of Bidding Document

Bids are to be quoted in Indian Rupees only.

Period of Validity of Bids

Sealing and Marking of Bids

Price Bid Ref: RFP dated 27.04.2012.

Last Date for Submission of Bids

Opening of Technical Bid

4.14.1 Technical Bids will be opened in the presence of authorized representatives

terms of Part 3 Eligibility Criteria.

g) Availability of Managed Services Centre with a DR setup owned by the

Contacting the Bank

Award of Contract Criteria

the date of purchase order.

Service Level Agreement

Use of Contract Documents and Information

In the event of any claim asserted by a third party of infringement of copyright,

Compliance with Statutory and Regulatory Provisions

Taxes and Duties

Payment Terms and Rates

4.40.1 Payment will be made by the Bank as mentioned below.

PART 5 : SCOPE OF WORK:

Implementation and Rollout:

Testing in UAT & Customisation

The selected bidder should provide all the necessary

Hardware for DC and DRC

i. Servers configuration details to be given and cost to

i. Enterprise License for Biometric

AMC as detailed in Part 5 Clause xii

ATS as detailed in Part 5 Clause xii

TECHNICAL & FUNCTIONAL SPECIFICATIONS (TFS)

Light source dependability

Encryption of fingerprint template

Technical Support Office

quality check (incorporates

Best Practice- Finger print biometrics process flow

A single fingerprint scanned with a high-quality scanner will produce 30 to 50 unique

Biometric System Composition

1. Biometric Capture Device

Minutiae point extraction

2. Biometric Template Store

Enrolment into a generic biometric system

The approach shall be on the following lines

PART 8 - FORMS AND ANNEXURES