Resume of Rob McCullough | pg.

Rob.McCullough
Contact address: 1990 Creek Drive, San Jose, California, United States
e-mail: your.name@you.com | cell : 6502240444 | res : 650……..

Qualifications
10 years of upscale customer service and sales experience. Received training in low-pressure
sales techniques and client retention. Quick learner; possesses ability to acquire knowledge and
skills rapidly. Youthful, friendly, professional, and approachable personality. Passion driven
knowledge of web technologies including: SEO, Apache, MySQL, PHP, Java, JavaScript, Content
management systems, viral marketing. Familiarity across all major operating systems: Windows,
Linux, and Apple. Very software proficient, particularly with Microsoft and Adobe products.
Created, designed, and maintained two popular online forums that over two years in existence
served over 10,000 members and 1,000,000 unique visitors.

Work Experience
2009-Current GuitarWithRob.com S.F. Bay Area, CA

Private Guitar Instructor

 Privately taught students of all ages.

 Responsible for all operational duties including: scheduling lessons, negotiating
payments, and upholding policies for missed lessons.
 Praised by clients for ability to make music fun.
 Published individual lesson materials online, and created web application for easy
scheduling and instructor contact.

2007-Present Palo Alto Family YMCA Palo Alto, CA

Member Service Associate

 Recognized for high ratio between tours for prospective members and membership
sales.
 Recognized for sociability and "five-star service."
 Assisted marketing team with formatting and printing of marketing literature.

2004-2007 Tony and Alba’s Pizza & Pasta Mountain View, CA

 Resume of Rob McCullough | pg.2

Assistant Store Manager

 Rapid promotion to management position.

 Oversaw kitchen, customer service, and delivery staff.
 Handled customer orders, prepared and organized catering orders for up to 2000
people.
 Assisted in hiring and scheduling.
 Acquired the ability to process phone orders in Spanish.

2000-2003 Peet's Coffee and Tea Los Altos, CA

Shift Manager

 Rapid promotion to management at age 14

 Recognized for calm and rapid work ability during chaotic peak hours.
 Thrived within a team environment
 Received training to uphold Peet's values: superior product knowledge, presentation
quality, speed of service, customer relations skills, and teamwork.
 Responsibilities included: retail management, cash accountability, supervision of retail,
quality control, and training of new employees.

Academic Qualification

· 2003-Present Foothill College Los Altos Hills, CA

 Completed general education requirements as well as courses in web programming,

physics, music theory, web design, and computer science.
· 2000-2003 Foothill Middle College Los Altos Hills, CA

 Accepted junior year to a competitive high-school alternative program designed for

gifted students.
 Completed 15 units per academic quarter of college courses in addition to supplemental
high school curriculum.
Special Interest – Music theory, production, and enjoyment. Also, gardening, acoustics,
technology, documentaries, computer security, gaming.

Additional Skills - Elementary knowledge of French and Spanish, varsity athlete.