Timothy C.

Smith
Arlington, Texas 214.726.5184 tsmith0905@att.net

Chief Information Officer

Strategic leader of complex IT environments, building scalable, mission critical infrastructures as the
foundation for enterprise operations. Aligns with fellow C-level executives and is directly involved in
outlining and achieving corporate goals. Combines technical expertise and best practices with strong
business acumen to align IT strategies and activities with corporate goals. Thoroughly understands how
technology is inextricably linked to business processes in the modern enterprise. Collaborative team
leader with a motivational style that propels performance and sustains accelerated growth.
P&L, Budgeting, and Forecasting Human Capital Management Network Management & Security
Systems Integration Organizational Restructuring Vendor/Contract Management Cloud Computing
Strategic Outsourcing ERP Selection & Implementation Business Process Reengineering

Professional Experience and Accomplishments

HOMELAND HEALTHCARE, INC.-Allen, Texas
Chief Information Officer/Executive Vice President, Shared Services

20102015

Developed and managed the IT budget in alignment with corporate growth expectations. Selected,
integrated, and implemented NetSuite ERP/CRM. Conformed IT infrastructure to comply with HIPAA and
HITECH and other regulatory standards. Hired, trained and managed Customer Service Agents in support
of all products and inbound/outbound call activity. Corporate spokesperson for all public relations
matters and dispute resolution. Engaged PR firms to handle media inquiries, reputation management,
and negative industry noise to properly present the Homeland Healthcare perspective.
Grew IT capability 100% and Human Capital 400% after implementing a solid cloud-based and
in-house foundation in Technology, Human Capital, and Customer Service to support aggressive
company and market growth.
Propelled revenue to over $100 million in 2014 from $28 million in 2010 by consolidating IT
Infrastructure to Hosted/Cloud based solutions, maximizing quick, yet stable growth for Web
and Back office applications, optimizing the IT budget while allowing unrestricted business
growth.
Implemented a hybrid VoIP solution for 3 Inbound/Outbound Call Centers. Reduced Network
expenses by 30%.
Grew Call Activity to over 3,500 calls per day (improved call center statistics across the board;
reduced talk time, on-hold time, and time between calls.)
Negotiated/managed IT-related vendors/contracts; reduced vendor support costs by 40%
Developed and implemented all Human Capital and Benefit related activities including:
Saved more than $800,000 in annual premiums and costs by negotiating with and
implementing new Insurance carriers to ensure optimal performance of sponsored Health
Insurance Plans.
Talent Acquisition/Hiring (including Executive level), recruiting, background checks,
compensation plans, on boarding, training, and performance management. Grew employee
base to 285 in 2014 from 60 in 2010.
Mentored and developed staff by implementing Performance Appraisal processes.
Negotiated/implemented all 401K, Health and Wellness benefit programs; cut fees 25%.
Created and published employee handbook and corporate policies/practices according to
federal and state guidelines in order to provide a compliant, happy, and safe workplace.
Consolidated two out-of-state call centers to Texas - reducing operating costs by $3 million.

Timothy C. Smith
Page 2 of 2 Arlington, Texas 214.726.5184 tsmith0905@att.net
STERLING COMMERCE, INC. (an AT&T Company)-Dublin, Ohio
20072009
Vice President, Global IT
Strategic and tactical executor of global IT services in a matrixed organization. Managed $48 million
operating budget; Tier-4 global data center; global e-commerce, B2B, EDI, Web, Hosted and On-Demand
(SaaS) networks; and global 24/7/365 Help Desk/Call Center. Directed global technical support and
application development teams up to 160 employees in size. Managed global IT security initiatives, risk
assessment and mitigation, compliance programs (Sarbanes-Oxley, HIPAA, SAS70, and PCI), and generic
IT audit/regulatory programs.

Grew $143 million commercial revenue stream, cut OpEx 21%, and increased capacity 289%.
Improved uptime availability to 99.989% availability across commercial and back office IT services.
Led Data Center modernization with $16 million in technology and virtualization upgrades.
Reduced year-over-year operating costs 11%.
Mentored staff by creating Performance Appraisal processes and increasing responsibilities through
several organizational transitions.
Reduced human error impact by 27% - from new Change Control, Incident, and Escalation processes.
Saved $6 million by implementing SalesForce CRM suite to eliminate legacy redundant systems.
Cut risk by developing new corporate BCP/DR initiatives - reduced downtime window by 50%.
THE PINNACLE CORPORATION-Arlington, Texas
Director of Information Technology

20052007

Managed the corporate infrastructure and technology operations across a multi-platform environment,
coordinating custom software development, QA and testing, and implementation initiatives.

Grew IT capacity 30% and reducing operational costs ~ 20%.

Implemented BI Reporting to expand technology service offering to customers.

DELIOTTE AND TOUCHE, LLP-Houston, Texas

ERP Consultant

20032005

ERP Implementation Specialist in the Professional Services group.

FUJITSU TRANSACTION SOLUTIONS, INC.-Frisco, Texas
Director of Information Technology

19952003

Saved more than $8 million in operational, contractual, and human resource savings over 5 years,
increasing technology capability through new or upgraded technology after creating an IT roadmap
identifying legacy risks and exposure, and actioned the plan to bridge the exposures.

Managed IT infrastructure. Improved uptime availability 30%.

Organized and managed international IT teams up to 85 team members to support global
infrastructure and enterprise application services. Maintained 90% retention employee rate.
Reduced security incidents 60% by developing and implementing IT business and security policies
outlining the proper use of infrastructure technology and security initiatives.

Education
BOB JONES UNIVERSITY-Greenville, South Carolina

Bachelor of Science, Business Management