Escolar Documentos
Profissional Documentos
Cultura Documentos
The information would probably be held in STM for 130 seconds and then dismissed.
If the information we hear is not recognized and
selected for processing, it is dismissed from STM and
not remembered.
Eg:
Jennifer was on her way to lunch when her manager
dropped a report on her desk and said he needed 20 sets of
copies when he returned from his lunch. Jennifer was upset
because her friends were waiting and she assumed she had
to make the copies immediately. She did not hear her boss
say after HIS lunch, which was an hour later than hers.
If she had listened carefully, she wouldve had ample time
to make the copies after she returned from her lunch.
Care
Pay attention
Words
Words themselves have little meaning
Merely vehicles for the thoughts and feelings of the
speakers
Not actual experiences, but a means of explaining
experiences
People give meaning to words
Filters
Both the listeners and speaker have mental filters, which
help or hinder the interpreting process
Filters are in our brains database and they attach
personal meaning to information.
Examples of filters:
Memories, perceptions, biases, attitudes, expectations,
emotional hot-buttons, current attention span, past
experiences, values, knowledge and intelligence,
feelings, self-esteem, language and vocabulary, needs
and motives, age, sensory acuity, assumptions
Tone of voice
Voice conveys approx. 30% of the meaning of a message
Can be calm, insistent, pleading, questioning, whining,
demanding, etc.
Think of tone as the mood of the voice
If a person speaks in monotone, what do you think of
him? What could he do with his voice to get people to
listen to him?
Non-verbal Cues
AKA Body language (gestures, facial expressions, eyes, and
posture)
Listeners interpret a speakers NVC through 5 channels:
Ears, eyes, heart, mind, and intuition
Possible interpretations
Shes intelligent
Shes competitive
The school was not academically challenging
She studied constantly
Shes bragging
How would you clarify your interpretation?