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LDR 531 Final Exam

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LDR 531 Final Exam (30 Questions - Latest)


LDR/531 Final
1. Job dissatisfaction and antagonistic relationships with coworkers predict a
variety of behaviors organizations find undesirable, including unionization
attempts, substance abuse, undue socializing, and tardiness. These behaviors are
indicators of a broader syndrome called
Positivity offset.
Employee withdrawal.
Cognitive dissonance.
Rotten apple syndrome.
2. Organizational momentum ________________.
is not promoted by stability within the organization
can benefit or inhibit an organization
is always an advantage in seeking organizational change
increases with the implementation of new programs
3. Some studies indicate the best approach for transformational change may have
the chief executive officer create an atmosphere for change
And establish a reward system.
But carefully set limits for the program.
But let others decide how to initiate change.
And begin establishing a vision.
4. Which of the following actions best represents Kellys high job involvement?

Kelly wants to continue working for the organization because many of her college
friends are working there.
Kelly actively takes part in team activities and proactively takes up additional job
responsibilities.
Kelly always complains about her work to her colleagues.
Kelly shares the organizations vision of supporting renewable energy.
5. The concept that some leadership attributes will work in some situations but not
in others can be described by the
Contingency theory.
Tactical theory.
Leadership effectiveness theory.
Behavioral theory.
6. You manage a department of four employees. You have identified that Joe has a
high need for achievement. Mary has a high need for power, and Tim has a high
need for affiliation. Sarah scored high on the need for power and low on the need
for affiliation.
Which of these four employees is most suitable for handling your responsibilities
when you are on vacation?
Mary
Tim
Joe
Sarah
7. In order to make their firm a learning organization, managers should
Increase the degree of departmentalization.
Reinforce interdependence and reduce boundaries.
Avoid the use of cross-functional teams.
Penalize mistakes.
8. Which of the following statements is true with regard to the effectiveness of
tactics?
Individuals from collectivist cultures are typically more likely to use soft tactics
that reflect personal power.
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The combination of a soft tactic with reasonable persuasion is more effective than
a combination of two hard tactics.
All tactics are equally effective with regard to upward influence. The combination
of a soft tactic with reasonable persuasion is more effective than a combination of
two hard tactics.
Soft tactics are less effective than hard tactics when used individually.
9. Central to managing a successful organizational strategy implementation are/is
Tracking progress.
Formal models of implementation.
Coalition management.
Competitive teams.
10. Which of the following is the first step in the negotiation process?
Preparation and planning
Bargaining and problem solving
Definition of ground rules
Clarification and justification
11. ________ occurs when people within organizations use whatever influence
they can to taint the facts to support their goals and interests.
Politicking
Sabotage
Illegitimate political behavior
Legitimate political behavior
12. The ultimate source of an organizations culture is
Its top management.
Its environment.
The country in which the organization operates.
Its founders.
13. Which of the following statements is most likely to be true about differences
between men and women in relation to emotional reactions?
Women express anger more frequently than men.
3

Men experience emotions more intensely than women.


Women tend to hold onto emotions longer than men.
Men display positive emotions more frequently than women.
14. Which of the following is a desirable strategy for managers aiming to reduce
the negative consequences of rumors?
Refusing to comment on issues that appear to be controversial and unfair
Encouraging employees to communicate their concerns and suggestions
Creating a more informal communication environment at the workplace
Initiating disciplinary action against the employee who started the rumor
15. Adoration of a charismatic leader by followers can lead to
Limiting suggestions of fixes and improvements.
A competitive work environment.
Difficulty in developing a successor.
Greater understanding of the company mission.
16. A leadership theory that describes leadership functions applicable to some
situations but not others is called
Descriptive.
Universal.
Contingency.
Prescriptive.
17. Dortix is a manufacturing company. At the end of every quarter, the total
production of each department is calculated, compared with the predetermined
targets, and the rewards for each set of divisional employees is determined this
way. Dortix uses a ________ plan to incentivize its employees.
gains haring
modular
profit-sharing
core-plus
18. The degree to which a turbulent environment impacts operations within an
organization is known as

Capacity.
Complexity.
Volatility.
Organic.
19. Determining if a strategy will be effective within its respective business
environment and still be competitive could be determined by completing a(n)
________ test.
advantage
feasibility
consonance
consistency
20. According to the job characteristics model, autonomy is defined as the degree
to which
A job requires completion of a whole and identifiable piece of work.
A job has an impact on the lives or work of other people.
A job provides the worker freedom, independence, and discretion.
A job generates direct and clear information about performance.
21. Which of the following represents the acceptable standards of behavior within
a group that are shared by the groups members?
Cliques
Status
Norms
Goals
22. During an annual review, Michel Godfrey made the following assertion:
When I look at myself and my performance, I see that what I have achieved is
outstanding and something no one in the organization has the capacity to
undertake. Surprisingly, it has not won me the admiration of my colleagues like it
should have. I also believe that I do not just deserve a raise, but need one, since
without me, lets face it, the place would simply fall apart. Which of the following
personality traits best describes Michels personality?
Minimalism
Stoicism
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Narcissism
Monasticism
23. Which of the following dimensions of the Big Five Model indicates a persons
ability to withstand stress?
Emotional stability
Agreeableness
Openness to experience
Extroversion
24. The best leadership theories to describe and explain effective leadership in
teams with interactive members are
Group theories.
Dyadic theories.
Multi-level theories.
Integrated theories.
25. Which of the following is true of the baby boomer generation?
They are more questioning and entrepreneurial than the other generations.
They lead lives shaped mainly by globalization.
They give high importance to achievement and material success.
They give the highest importance to flexibility and life options.
26. Low-context cultures primarily rely on ________ in communicating with
others.
formal titles
status differences
spoken and written words
situational cues
27. Pragmatic leaders
Appeal to emotions.
Articulate a vision of confidence.
Have expertise and commitment.
Appeal to shared values.
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28. ________ refers to an individuals belief that he or she is capable of performing


a task.
Self-determination
Emotional contagion
Self-efficacy
Affect intensity
29. Which of the following statements is true regarding a matrix structure?
It avoids duplication of activities.
It reduces ambiguity about who reports to whom.
It cannot achieve economies of scale.
It breaks the unity-of-command concept.
30. Which of the following steps can be taken by a manager to minimize
groupthink?
Asking the group members to first focus on the positives of an alternative rather
than the negatives
Preventing all team members from engaging in a critical evaluation of ideas at the
beginning
Seeking input from employees before the group leader presents his opinions
Encouraging group leaders to develop a stronger sense of group identity king input
from employees before the group leader presents his opinions

Week 1
LDR 531 - Week 1 - DQ 1
Based on your current experiences, how do you currently collaborate with others
who do not have the same work ethic or same strengths? How well has your
strategy worked ?
LDR 531 - Week1 - Complete
DQ1.Based on your current experiences, how do you currently collaborate with
others who do not have the same work ethic or same strengths? How well has your
strategy worked ?
Individual Week 1 Quiz
7

Complete the Week 1 Quiz.


LDR 531 - Week1 - Quiz
1.According to Blake and Mouton, effective leaders are most likely to facilitate
subordinate growth and development by having
a high concern for the task and a moderate concern for relationships
a moderate concern for the task and a high concern for relationships
a high concern for both the task and relationships
a moderate concern for both the task and relationships

2.Which of the following is most likely to be a drawback of highly conscientious


people according to the Big Five Model?
They focus on learning instead of performing a job
They do not adapt well to changing contexts
They emphasize excessively on being creative
They are unlikely to engage in numerous risky behaviors such as smoking and
drinking

3.________ is an extrinsic means of motivation.

Recognition
Flexibility
Responsibility
Salary

4.Which of the following personality traits indicates the degree to which a person
is unemotional and pragmatic and believes that ends can justify means?
Extraversion
Narcissism
Machiavellianism
Agreeableness
The _____ is a personality assessment model that taps basic dimensions which
encompass most of the significant variation in human personality, namely
extraversion, agreeableness, conscientiousness, emotional stability, and openness
to experience.

Myers-Briggs Type Indicator


Big Five Model
Kersey Temperament Sorter
Brickman Method
6. The ________ pay plan has long been popular as a means of compensating
production workers by paying a fixed sum for each unit of production completed.
gains haring
piece-rate
competency-based
profit sharing

7. With reference to John Hollands personality-job fit theory, people belonging to


the investigative type prefer
activities that involve helping and developing others
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ambiguous and imaginative activities that allow creative expression


physical activities that require skill, strength, and coordination
activities that involve thinking, organizing, and understanding

8. Milton Rokeach created the Rokeach Value Survey (RVS) which consisted of
two sets of values, namely ________ values and ________ values.
fluid; stable
instrumental; terminal
flexible; essential
flexible; enduring
9. Supportive leadership is most likely to result in what outcome for subordinates?
Stronger satisfaction with the leader
Better performance by subordinates
Stronger organizational commitment
Better coordination among subordinates

10. With reference to the job characteristics model, which of the following defines
skill variety?
The degree to which a job requires a variety of different activities tapping different
abilities
The degree to which a job requires completion of a whole and identifiable piece of
work
The degree to which work activities generate direct and clear information about
performance

10

The degree to which a job provides the worker freedom in scheduling and
procedure
11. Which of the following is the least desirable approach for developing
subordinates?
Provide constructive feedback about effective and ineffective behavior
Provide detailed instructions on how to carry out each assignment
Ask specific questions to help the person analyze his or her performance
Provide opportunities to learn from experience

12. Which dimension of the Big Five Model is a measure of reliability?


Extroversion
Conscientiousness
Emotional stability
Agreeableness

13. Which of the following statements is true regarding a merit-based pay plan?
A typical merit-based pay plan provides no base salary and pays the employee only
for what he or she produces.
Unions typically resist merit-based pay plans.
It is also called competency-based pay plan.
It bases pay levels on how many skills employees have or how many jobs they can
do.
14. Those with a ________ personality identify opportunities, show initiative, take
action, and persevere until meaningful change occurs, compared to others who
passively react to situations.
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proactive
high self-monitoring
type A
high Mach
15. Which of the following is an instrumental value according to the Rokeach
value survey?
Social recognition
Economic success
Personal discipline
Meaning in life

16. With reference to the Hofstedes Framework for Assessing Cultures, ________
emphasizes a tight social framework in which people expect others in groups of
which they are a part to look after them and protect them.
long-term orientation
masculinity
collectivism
uncertainty avoidance
17. Which of the following guidelines for recognizing an employees performance
was recommended?
Provide recognition only for outstanding performance
Provide more recognition to people in essential, high-visibility jobs
Actively look for effective behavior or contributions to recognize
Give praise in private to avoid embarrassing the recipient
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18. Which of the following terms describes basic convictions that a specific mode
of conduct or end-state of existence is personally or socially preferable to an
opposite mode of conduct?
Emotions
Attitudes
Values
Feelings

19. Which of the following is Theory X consistent with?

The use of recognition and achievements to motivate employees


The principles of participative management
The vertical enhancement of jobs to enhance autonomy
The autocratic style of managing people
20. Alex was sent to Beijing to help local managers solve the problem of growing
worker dissatisfaction at their manufacturing facility located in the city. As part of
his visit, he decided to have a town hall meeting with the workers to understand the
problems that they were facing and the reasons for their discontent. The turnout at
the meeting was substantial; however, when asked for their opinions and
suggestions, the crowd fell silent. As a result, Alex was unable to determine the
reason for employee dissatisfaction. Which of the following, if true, best explains
this situation?
The employees are genuinely concerned about improving their lot.
A small portion of the workers at the facility belong to the Baby Boomers
generation.
Alex was sent to Beijing as he was one of the few employees conversant in the
local language.

13

There is an unequal distribution of power in the company.


21. Adam Sears is an assembly-line employee with Swenson Motors. Though
Adam is popular among his supervisors and colleagues, Adam experiences low
morale and lack of motivation. He feels frustrated that his job is restricted to fixing
nuts and bolts on the car parts. He fears that he has no chances of advancing in his
career as he cannot completely assemble a car. Which of the following is true with
regard to Adam?
Adams job has high task complexity.
Adams job has low role definition.
Adams job has a high span of control.
Adams job has low task identity.

22. .Which of the following refers to the tendency to be arrogant, have a grandiose
sense of self-importance, require excessive admiration, and have a sense of
entitlement?
Asceticism
Cynicism
Narcissism
Stoicism
23. Which of the following refers to bottom-line conclusions individuals have
about their capabilities, competence, and worth as a person?
Authoritarianism
Machiavellianism
Self-monitoring
Core self-evaluation

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Week 2
LDR 531 - Week 2 - Complete
DQ1.In your opinion, what are some indicators of a good leader? Why are these
indicators important to you?
DQ2.Create a mission and vision statement of your dream organization. What
strategies would you use to communicate this statement to your employees?
Individual Week 2 Quiz
Complete the Week 2 Quiz.
Individual Assignment - Mentorship Agreement Form
Complete the University of Phoenix Material: Mentorship Agreement Form.
Click the Assignment Files tab to submit your assignment.
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 2 Mentorship
Meeting Worksheet.
Click the Assignment Files tab to submit your assignment.
Individual Assignment - Professional Development Plan
Assume you are the manager of your learning team and need to develop a plan that
will address the characteristics of your group and yourself as the leader. This plan
can be used to determine the needs of the learning team and is a tool for members
to assess their skills, strengths, areas needing improvement, and the resources
needed to help them reach their career goals.
Use each Learning Team members DISC assessment results completed in Week
One.
Develop a combined DISC chart of your Learning Team members for use in
developing this paper. Based on the individual assessments, what are the
characteristics of your team?
15

Create a professional development plan to address the characteristics of the


Learning Team members both individually and as a group and your ability to lead
them:
Required Elements:
No more than 1400 words
Format your paper consistent with APA guidelines
Evaluate the individuals, including yourself, and the group based on
the DISC assessment.
Click the Assignment Files tab to submit your assignment.
Learning Team Assignment - Team Weekly Reflection
Discuss this weeks objectives with your team. Your discussion should include the
topics you feel comfortable with, any topics you struggled with, and how the
weekly topics relate to application in your field.
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment Files tab to submit your assignment.

LDR 531 - Week 2 - DQ 1


In your opinion, what are some indicators of a good leader? Why are these
indicators important to you?
LDR 531 - Week 2 - DQ 2
Create a mission and vision statement of your dream organization. What strategies
would you use to communicate this statement to your employees?
LDR 531 - Week 2 - Mentorship Agreement Form
Individual Assignment - Mentorship Agreement Form
16

Complete the University of Phoenix Material: Mentorship Agreement Form.


Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 2 - Mentorship Meeting Worksheet
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 2 Mentorship
Meeting Worksheet.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 2 - Professional Development Plan
Individual Assignment - Professional Development Plan
Assume you are the manager of your learning team and need to develop a plan that
will address the characteristics of your group and yourself as the leader. This plan
can be used to determine the needs of the learning team and is a tool for members
to assess their skills, strengths, areas needing improvement, and the resources
needed to help them reach their career goals.
Use each Learning Team members DISC assessment results completed in Week
One.
Develop a combined DISC chart of your Learning Team members for use in
developing this paper. Based on the individual assessments, what are the
characteristics of your team?
Create a professional development plan to address the characteristics of the
Learning Team members both individually and as a group and your ability to lead
them:
Required Elements:
No more than 1400 words
17

Format your paper consistent with APA guidelines


Evaluate the individuals, including yourself, and the group based on
the DISC assessment.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 2 - Quiz
1. Which of the following is a characteristic of a positive charismatic?
Information is restricted
Devotion to ideology not personal identification
Centralized decision making by the leader
Dependency on the leader

2. Most leadership theories emphasize


both leader and follower characteristics
follower characteristics
leader characteristics
characteristics of the leadership situation

3. CEOs who exhibit charismatic characteristics were noted to


increase company profitability
generate more sales
make company ads
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negotiate higher compensation packages

4. A leadership contingency theory that stresses the intelligence and experience of


the leader is
situational leadership theory
leadership substitutes theory
normative decision theory
cognitive resource theory
5. Which statement about transformational and charismatic leadership is most
accurate?
Charismatic leaders are more effective in business organizations
Both types of leadership involve the same underlying processes
Charisma is a necessary ingredient in transformational leadership
Both types of leadership are effective in any situation

6. A contingency theory of leadership that depends on specific procedures for


leader behaviors and has strong support is
normative decision theory
cognitive resource theory
LPC contingency model
multiple-linkage model theory

19

7. The leadership process that describes how a group operates in an open system
with other groups is called
organizational process
group process
intra-individual process
inter-active process
8. The concept that some people are natural (born) leaders is an attribute of which
leadership approach?
Behavior approach
Trait approach
Power-influence approach
Situation approach
9. Which statement comparing transformational and charismatic leadership is most
accurate?
There are no important differences between the two types of leadership.
Personal identification is more important in transformational leadership.
Leader articulation of an appealing vision is important in both theories.
Situational variables are less important for charismatic leadership.

10. Which characteristic of negative charismatic leadership is more likely to lead to


failure?
Tendency to make risky decisions

20

Centralized decision making


Identification to the organization
Focus on personal power
11. A theory that emphasizes leader traits and skills as determinants of leadership
behavior is best categorized at what level?
Organizational
Group
Individual
Dyadic
12. Most of the leadership theory and research explaining the actions of leaders
and why those actions occurred has described
prescriptive leadership
descriptive leadership
universal leadership
ethical leadership
13. A theory that explains the most effective pattern of leadership behavior in a
specified situation is best classified as
descriptive
universal
prescriptive
contingency
14. A contingency theory that contains mediating variables is
21

cognitive resource theory


leadership substitutes theory
situational leadership theory
multiple-linkage model
15. Distant charismatics are often described in terms of their effect on follower

political attitudes
identification with the leader
task behavior
motivation
16. Charismatic leaders add followers by
appealing to emotions and articulating a vision
considering other solutions
possessing specific expertise
sharing the decision making

17. Transformational behavior can include


inspirational motivation
passive management by exception
active management by exception
contingent rewards
22

18. One unique characteristic of followers in leadership theory is


task commitment and effort
confidence and optimism
skills and expertise
traits
19. Contingency theories may be difficult to implement because
of the rapid pace of business
managers have time to evaluate situations
there is always a single best solution
situational changes happen infrequently

20. Ideological leaders will develop when the leader


appeals to emotion
appeals to shared values
makes a rational appeal to followers
has particular expertise

21. What level of leadership process is emphasized in most theories of effective


leadership?
Group
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Organizational
Intra-individual
Dyadic
22. Effective transformational leaders
delegate most decisions to individuals or self-managed teams
use a combination of transformational and transactional behaviors
challenge strongly held values of followers to get their attention
select subordinates who will be loyal and uncritical
LDR 531 - Week2 - Team Weekly Reflection
Learning Team Assignment - Team Weekly Reflection
Discuss this weeks objectives with your team. Your discussion should include the
topics you feel comfortable with, any topics you struggled with, and how the
weekly topics relate to application in your field.=
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 3 - Complete
DQ1.How do you handle conflict in your professional life? How do you respond
when someone is challenging your viewpoint? What are some of your best
practices for handling conflict?
Individual Assignment - Quiz
Complete the Week 3 Quiz.
Individual Assignment - Mentorship Meeting Worksheet
24

Complete the University of Phoenix Material: Week 3 Mentorship Meeting


Worksheet.
Click the Assignment Files tab to submit your assignment
Individual Assignment - Leadership Style
Select and describe a leader you admire. Your selected leader may be either a reallife individual or a fictional character from television, the movies, or a book. Using
leadership theories, analyze your selected leader to identify characteristics and
provide specific examples of leadership qualities you think contributed to that
person's success.
Evaluate your own leadership style and work with your mentor to identify your
own leadership characteristics.
Write a paper in which you explain your leadership style and your ideas and plans
for improving your effectiveness as a leader based on your comparison with an
admired leader and your work with your mentor.
Required Elements:
No more than 1050 words
Format your paper consistent with APA guidelines
Evaluate your chosen leader and yourself, based on the leadership
theories.
Summarize the discussion with your mentor
Click the Assignment Files tab to submit your assignment.
Learning Team - Weekly Reflection
Discuss and choose, as a Learning Team, the most important barrier that you think
creates a communication challenge within groups and teams, as highlighted in the

25

Barriers to Effective Communication section in Ch. 11 of Organizational


Behavior.
Why did your team choose this particular barrier and how does it create a
communication challenge? Provide real-life examples you may have experienced
regarding this particular barrier.
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment Files tab to submit your assignment
LDR 531 - Week 3 - DQ 1
How do you handle conflict in your professional life? How do you respond when
someone is challenging your viewpoint? What are some of your best practices for
handling conflict?
LDR 531 - Week 3 - Leadership Style
Individual Assignment - Leadership Style
Select and describe a leader you admire. Your selected leader may be either a reallife individual or a fictional character from television, the movies, or a book. Using
leadership theories, analyze your selected leader to identify characteristics and
provide specific examples of leadership qualities you think contributed to that
person's success.
Evaluate your own leadership style and work with your mentor to identify your
own leadership characteristics.
Write a paper in which you explain your leadership style and your ideas and plans
for improving your effectiveness as a leader based on your comparison with an
admired leader and your work with your mentor.
Required Elements:
No more than 1050 words
26

Format your paper consistent with APA guidelines


Evaluate your chosen leader and yourself, based on the leadership
theories.
Summarize the discussion with your mentor
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 3 - Mentorship Meeting Worksheet
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 3 Mentorship Meeting
Worksheet.
Click the Assignment Files tab to submit your assignment
LDR 531 - Week 3 - Quiz
1. The two general approaches to negotiation are ________ bargaining and
________ bargaining.
formal; informal
affective; reflective
emotional; rational
distributive; integrative
2. When ________ is of importance in decision making, group decisions are
preferred to individual decisions.
efficiency
acceptance of solution
clear responsibility
27

speed
3. As a consequence of the information circulated by the grapevine in an
organization, employees experience
increased member satisfaction
increased anxiety
increased power
increased certainty
4. Genepa Corporation manufactures home appliances and other electronic
products. Genepa is planning to introduce a new refrigerator model. The marketing
manager at Genepa has developed a marketing plan for this new product and wants
to communicate this plan to all the employees in the marketing department. Which
of the following is most likely to be the best form of communication for
communicating this plan?
Oral communication
Grapevine communication
Written communication
Nonverbal communication
5. The ________ view of conflict focuses on productive resolution of conflicts.
transactional
managed
integrationist
rational
6. The informal communication network in an organization is
28

determined by organization
based on clear and factual information
characterized by ambiguity
rooted in issues of minimal importance to employees
7. Bonnie Patterson has been a manager for seven years at Wayne and Watson, a
legal consultancy firm. A good part of her workday involves holding meetings and
she likes to do work on a time-bound schedule. For this reason, members of her
team receive the agenda at the beginning of the meeting, followed by some time to
contemplate over the issue at hand individually. Subsequently, the team members
present their ideas one after the other, the group discusses them together, and lastly,
a ranking is done to choose the most favored idea. This represents the ________
approach of group decision making.
interacting
brainstorming
reference group
nominal group
8. When one person seeks to satisfy his or her own interests regardless of the
impact on the other parties to the conflict, that person is using the conflict-handling
intention of
avoiding
competing
compromising
accommodating
9. Jordan is a sales officer who has been underperforming over the last three
months. At the last monthly operations cycle meeting, he was given a warning. As
29

the time for the next meeting draws close, Jordan fears his boss reprimanding him.
Two days before the meeting, Jordan informs his manager that he has confirmed
six deals in the last few days, one of which involves multiple orders for their
machines. He, however, skips the detail that these are the only six orders he has
been able to obtain in the whole month. Which one of the barriers to effective
communication is depicted here?
Information overload
Language
Grapevine
Filtering
10. Shirley Shands is a hard worker but Debra, her manager, is irritated with her.
While Debra concedes that Shirleys work gives her no cause for complaint, Debra
is tired of the interruptions in her work because of Shirley asking for repeated
clarifications over what exactly she has to say in e-mails or phone calls. She often
requests Debra to proofread her e-mails before sending them, and Debra feels she
sends too many e-mails instead of just speaking to the person concerned. From the
scenario, we can conclude that ________.
Shirley uses filtering when communicating with Debra
Shirley and Debra come from a high-context culture
Shirley suffers from communication apprehension
Debra is engaging in social loafing

11. ________ teams are defined as groups of employees who perform highly
related or interdependent jobs and take on many of the responsibilities of their
former supervisors.
Independent
30

Self-managed work
Cross-functional
Problem-solving
12. Which of the following forms of communication is characterized by the use of
only body movements, intonations, facial expressions, and physical distance to
communicate?
Lateral communication
Nonverbal communication
Downward communication
Written communication
13. Which of the following is a unique advantage of lateral communication?
Lateral communication facilitates emotional expression, enhances motivation, and
helps the organization control its employees effectively.
Lateral communication occurring with managements knowledge and support can
be beneficial even if it does not follow the formal vertical structure.
Lateral communication facilitates coordination at the intradepartmental level.
Lateral communication helps in the transmission of ideas and information.
14. Peter is working on a project. He feels that the parameters need to be changed
to meet client specifications. First, he must talk to his immediate supervisor, who
will then discuss the issue with her department director before any change can be
implemented. Peter is most likely to be a part of the ________ type of small-group
communication networks.
mesh network
all-channel network
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star network
chain network
15. Which of the following statements is true regarding conflict?
Diversity of goals among groups is a major source of conflict.
The less specialized the activities of the group, the greater the likelihood of
conflict.
The smaller the group, the greater the likelihood of conflict.
People low in the personality traits of disagreeableness, neuroticism, or selfmonitoring are more likely to engage in a conflict.
16. When ________, the result is role conflict.
compliance with the group is marked by a tendency to notice and emphasize those
aspects of the group that are distinctive
compliance with one role requirement may make it difficult to comply with another
compliance with one role aids our performance in another role
compliance with the group is an attempt to understand who we are and how we fit
into the world
17. ________ is defined as a phenomenon in which the norm for consensus
overrides the realistic appraisal of alternative courses of action.
Social loafing
Groupthink
Cyber loafing
In-group favoritism

32

18. Most people assume that a police officer should behave in a lawful manner,
refrain from demonstrating favoritism to any particular group, and do his or her
best to uphold the law. Which of the following terms best represents these beliefs?
Diversity
Similarity
Dispersion of responsibility
Role expectation
19. To retain its edge in the organic health food market, Natura has established a
high-priority team comprised of senior executives from the companys production,
marketing, and research divisions. These employees work together closely to study
consumer attitudes about organic health foods and come up with a closely
monitored development and marketing strategy for new products. This ensures that
each division is informed of the specific needs, timelines, and expected outcomes
of the strategy. It also makes Natura a company that adapts to changes in market
trends swiftly. The team Natura uses here is of the ________ type.
self-managed work
traditional
cross-functional
problem-solving
20. Which of the following terms best describes the process that occurs when two
or more parties decide how to allocate scarce resources?
Integration
Differentiation
Association
Negotiation
33

21. Matt works as a sales representative at Tandem Industries which manufactures


and sells bicycles. He is the best salesperson on the floor, but he also receives the
highest number of customer complaints for late deliveries. Which of the following,
if true, best explains this situation?
The companys manufacturing facility is functioning at optimum capacity.
The company uses enterprise solutions to manage inventory.
The company keeps inventory levels low in order to reduce costs.
The companys sales and logistics functions are tightly integrated.
22. Which of the following is desirable when a crucial project is delegated to a
virtual team?
Engaging in close monitoring of the work being done by the team throughout the
project
Avoiding publicity of the teams progress and success in the organization
Promoting a sense of independence over group spirit to encourage competition
Discouraging the sharing of unique information as it benefits some employees
unfairly
23. Synergy Inc. has recently assigned some of its best employees to form a crossfunctional team and complete a project from a new client. Many of the employees
on this team are apprehensive about the structure and dynamics of how they will
function as a group and accomplish this goal. To energize the employees, their
immediate manager is holding a meeting with them next week where he will
provide them some additional training in strategies and methods that may work
well for the team. The managers initiative to hold this meeting fulfills the
________ function of communication
information
control
34

filtering
emotional expression
24. With reference to the team effectiveness model, which of the following is one
of the key components of an effective team, included under the category of
contextual factors?
Social loafing
Common purpose
Climate of trust
Team efficacy
25. A collectivist Chinese manager is most likely to use which of the following
techniques for conflict management?
Avoiding
Authoritative command
Pressurizing
Direct confrontation
26. Janice Cooper has recently joined a hospital as a part of the internship program
prescribed by the nursing school she attends. Janice, who was inspired to take up
this profession by the story of Florence Nightingale, had very strong ideals about
how she should behave as a nurse. She felt that as a nurse, she must be gentle,
pleasant, and caring at all times so she could serve her patients well, and she often
went to great lengths as an intern by putting in extra hours at the hospital and so
on. The scenario reflects Janices
role conflict
role ambiguity

35

role fuzziness
role perception

27. The time attendance system in the production division at MM, an automobile
manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the
front-level managers sent it for repair. In the meantime, he placed a register where
all workers of the production division had to provide their time of entry and exit
from the office. At the end of the week, when looking through the time logs, he had
certain concerns about a group of employees. In the next week, he personally
tracked the time this group of employees spent working and realized that they were
reporting a greater number of working hours than they actually worked. This group
engaged in a barrier to communication called
communication apprehension
filtering
silence
lying
LDR 531 - Week 3 - Weekly Reflection
Learning Team - Weekly Reflection
Discuss and choose, as a Learning Team, the most important barrier that you think
creates a communication challenge within groups and teams, as highlighted in the
Barriers to Effective Communication section in Ch. 11 of Organizational
Behavior.
Why did your team choose this particular barrier and how does it create a
communication challenge? Provide real-life examples you may have experienced
regarding this particular barrier.
36

Prepare a 350- to 1,050-word paper detailing the findings of your discussion.


Click the Assignment Files tab to submit your assignment

Week 4
LDR 531 - Week 4 - Complete
DQ1.As a leader, what factors do you think would influence your teams attitudes
and job satisfaction? Which factor would be most important. Why? Provide an
example.
DQ2.How might fear affect innovation and productivity in organizations? Describe
a situation when fear had an effect on you in your workplace. What ccould you
have done to overcome the fear?
Individual Assignment - Quiz
Complete the Week 4 Quiz.
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 4 Mentorship Meeting
Worksheet.
Click the Assignment Files tab to submit your assignment
Learning Team - Conflict Resolution
As you continue to develop in your career, you will find that your responsibilities
as a leader will increase. You will be tasked with many different jobs, such as
managing conflict, handling communication challenges among your team
members, or addressing organizational communication needs. As you know, no
employee likes to speak up only to have his or her ideas not taken seriously, or to
confront others about their working styles, or to face uncomfortable gossip among
coworkers.
View the LDR/531 Storybooks.
37

Develop a summary of no more than 1,050 words that includes multiple ways to
handle the three situations shown in the Storybooks.
Discuss communication styles and barriers and the conflict and negotiation process
involved in handling the three situations. For each storybook, describe the strategy
or strategies you would apply in these situations.
Consider the following as you complete the assignment:
Storybook #1:
How would you react when a team member is being vague and trying to spin bad
news to sound more positive, thereby making it harder for the team to actually
approach and resolve the issue?
How could you encourage someone to continue to voice his or her opinion or to
share an idea when you know she is hesitant to do so?
Storybook #2:
As a manager, how would you relay an important negative message with as little
impact on your team as possible? Why would you choose this method?
What is the best way to handle gossip before it spreads?
How might you handle your team's feelings after a negative situation has
occurred that does not directly affect your team but affects others around them?
Storybook #3:
What strategies would you use to help your team alleviate stress caused by
deadlines before any conflict arises?
General question for all three storybooks:
Think about a personal situation from your work experience that is similar to
each storybook scenario. How would you approach the situation differently based
on the principles you learned in the storybooks? How might the results change?
38

Format your paper consistent with APA guidelines.


Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 4 - Conflict Resolution
Learning Team - Conflict Resolution
As you continue to develop in your career, you will find that your responsibilities
as a leader will increase. You will be tasked with many different jobs, such as
managing conflict, handling communication challenges among your team
members, or addressing organizational communication needs. As you know, no
employee likes to speak up only to have his or her ideas not taken seriously, or to
confront others about their working styles, or to face uncomfortable gossip among
coworkers
View the LDR/531 Storybooks.
Develop a summary of no more than 1,050 words that includes multiple ways to
handle the three situations shown in the Storybooks.
Discuss communication styles and barriers and the conflict and negotiation process
involved in handling the three situations. For each storybook, describe the strategy
or strategies you would apply in these situations.
Consider the following as you complete the assignment:
Storybook #1:
How would you react when a team member is being vague and trying to spin bad
news to sound more positive, thereby making it harder for the team to actually
approach and resolve the issue?
How could you encourage someone to continue to voice his or her opinion or to
share an idea when you know she is hesitant to do so?
Storybook #2:

39

As a manager, how would you relay an important negative message with as little
impact on your team as possible? Why would you choose this method?
What is the best way to handle gossip before it spreads?
How might you handle your team's feelings after a negative situation has
occurred that does not directly affect your team but affects others around them?
Storybook #3:
What strategies would you use to help your team alleviate stress caused by
deadlines before any conflict arises?
General question for all three storybooks:
Think about a personal situation from your work experience that is similar to
each storybook scenario. How would you approach the situation differently based
on the principles you learned in the storybooks? How might the results change?
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 4 - DQ 1
As a leader, what factors do you think would influence your teams attitudes and
job satisfaction? Which factor would be most important. Why? Provide an
example.
LDR 531 - Week 4 - DQ 2
How might fear affect innovation and productivity in organizations? Describe a
situation when fear had an effect on you in your workplace. What could you have
done to overcome the fear?
LDR 531 - Week 4 - Mentorship Meeting Worksheet
Individual Assignment - Mentorship Meeting Worksheet
40

Complete the University of Phoenix Material: Week 4 Mentorship Meeting


Worksheet.
Click the Assignment Files tab to submit your assignment
LDR 531 - Week 4 - Quiz
1. Which of the following statements is true regarding negotiation?
Displaying a negative emotion at a negotiation can never be effective.
Angry negotiators who have less power than opponents have better outcomes.
Individuals who do poorly in a negotiation develop positive perceptions of their
counterpart.
Feeling bad about your performance during a negotiation tends to impair future
negotiations.
2. Which of the following does cognitive dissonance indicate between two or more
attitudes or between behavior and attitudes?
Consistency
Consistency
Incompatibility
Tenacity
3. If Alberta is a categorized as a Theory X manager, which of the following
behaviors is she most likely to exhibit?
She will let her employees choose their own goals.
he will strictly control all the details of any project she is managing.
She will delegate authority extensively to junior managers.
She will trust her employees to use their discretion in most matters.
41

4. MBO provides individual employees with


clear-cut growth paths
generalized feedback
predefined targets
personal performance objectives
5. ________ are caused by a specific event, are very brief, and accompanied by
distinct facial expressions.
Moods
Emotions
Attitudes
Reactions
6. Why is Maslows theory criticized?
Its terminology tends to alienate those to whom it is applied.
There is little evidence that needs are structured or operate in the way it describes.
Its terminology tends to alienate those to whom it is applied.
The concept of self-actualization was unfounded.
7. ________ refers to evaluative statements or judgments concerning objects,
people, or events.
Appearance
Behavior
Attitude
Demeanor
42

8. Employees with positive core self-evaluations believe in their inner worth and
basic competence, and are more satisfied with their jobs than those with negative
core self-evaluations. The concept of positive core self-evaluations indicates that
pay always has a direct correlation with job satisfaction
job conditions have a direct influence on job satisfaction
promotions and growth opportunities influence job satisfaction
personality plays a role in job satisfaction
9. Which of the following statements is true regarding the effects of moods and
emotions on decision making?
Positive emotions tend to diminish problem-solving skills and analytical skills.
People with positive emotions are slower at processing information as compared to
depressed people. Depressed people tend to weigh all possible options rather than
the most likely ones.
Moods and emotions have no direct influence on decision making.
10. Emotions such as relaxation, serenity, and calmness comprise the ________
mood dimension.
neutral affect
low negative affect
low positive affect
detached affect

11. Susan Daniels works for an event management company and is discontent with
her job because she was passed over for a promotion. She has now composed a list

43

of concerns and plans to discuss the issue with her supervisor. Daniels response to
the problem is referred to as
neglect
voice
acceptance
loyalty
12. Which of the following statements represents the cognitive component of
attitude?
It is disappointing to know that I did not get a good evaluation.
This job is not giving me an opportunity to explore my skills.
I intend to work during the weekend to meet the months deadline.
I have decided to inform my supervisor that I will be quitting my job.
13. Which of the following statements is true regarding goal-setting theory?

Externally generated feedback is more powerful than self-generated feedback.


People do better when they get feedback on how well they are progressing toward
their goals.
Goal commitment is more likely when individuals have an external locus of
control.
Assigned goals generate greater goal commitment in low rather than high powerdistance cultures.
14. Self-determination theory proposes that in addition to being driven by a need
for autonomy, people seek ways to achieve
44

power and control


recognition and status
high rewards
competence and positive connections
15. The church you go to every Sunday is made up of people who have very
different lifestyles and are at different stages in their life. Joanna is a 23-year-old,
single parent who works for minimum wage and shifts from motel to motel for
accommodation. Josephine is a single, 45-year-old woman who earns a decent
salary and has few interests and friends outside her office. Jonathan is 60 years old,
extremely wealthy, has a loving family, and enjoys his work. You have decided to
apply Maslows hierarchy of needs to determine what motivates each of these
individuals.
Which of the following needs would most likely motivate Joanna?
Social
Esteem
Physiological
Safety
16. Charles, Anna, Elle, and Adam are college friends and work in New York City.
Comfortable living in New York occurs at about $40,000 a year. Charles makes
$24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam
makes $75,000 a year. Which of the following is most likely to be true with
reference to correlation between pay and job satisfaction?
Anna is more satisfied with the job than Adam.
Elle and Adam are most likely to have a similar level of job satisfaction.
Charles and Anna have the same levels of job satisfaction in relation to their pay.
45

Charles is more satisfied with his job in comparison with Anna.


17. Which of the following is an example of deviant workplace behavior?
Requesting a two-day leave during Christmas
Sabotaging ones organizations computers
Disagreeing with others in a problem-solving meeting
Taking blame for not achieving a deadline
18. Tiffany Crowe works as a showroom executive at a clothing boutique in
London. Today, she is in a positive mood and instantly greets and smiles at a
customer who walks into the store. The customer feels welcomed by her response.
While browsing the store, Crowe helps the customer with products and passes on
her positive mood to the customer. The customer leaves the store feeling content
with a smile on her face. Which of the following best describes this situation?
Positivity offset
Emotional contagion
Halo effect
Framing effect

19. Gerard Yoder believes that every time he picks up his daughter, Penny, from
school, it brings him good luck. The last time he picked her up from school, he
won a lottery ticket. Today, after he received her from school, he reached his office
and found out that he has been promoted. Which of the following concepts best
describes Yoders belief?
Bandwagon effect
Positive bias

46

Affect intensity
Illusory correlation

Week 5
LDR 531 - Week 5 - Complete
DQ1.How could you create a culture in your department that would foster a
positive working experience, even though there would be different personalities,
viewpoints, work ethics, and so forth?
DQ2.In which type of organizational structure do you think your leadership style
would be most effective? In what kind of structure would it be least effective?
Compare and contrast the structures.
Individual Assignment - Quiz
Complete the Week 5 Quiz.
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 5 Mentorship
Meeting Worksheet.
Click the Assignment Files tab to submit your assignment
Individual Assignment - Motivation Plan

Use the DISC assessment results from your Learning Team members. Interview
your mentor to gather information about your mentors organization, the
department your mentor works in, and his or her job description.
Write a plan that may be applied to your mentor's department and that would
increase your Learning Team members' motivation, satisfaction, and performance
based on their personal profiles, as if they were employees of that department.
47

Required Elements:
No more than 1400 words
Analyze specific differences in attitudes, emotions, personalities, and values
among your Learning Team members, and address how each difference might be
used to positively influence behavior.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.

Learning Team Assignment - Week 5 Team Weekly Reflection


Complete the 360 assessment.
Discuss the benefits of using this assessment as a tool.
Prepare a 350- to 1,050-word paper detailing the findings of the 360
assessment.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 5 - DQ 1
How could you create a culture in your department that would foster a positive
working experience, even though there would be different personalities,
viewpoints, work ethics, and so forth?
LDR 531 - Week 5 - DQ 2
In which type of organizational structure do you think your leadership style would
be most effective? In what kind of structure would it be least effective? Compare
and contrast the structures.
LDR 531 - Week 5 - Mentorship Meeting Worksheet
48

Individual Assignment - Mentorship Meeting Worksheet


Complete the University of Phoenix Material: Week 5 Mentorship
Meeting Worksheet.
Click the Assignment Files tab to submit your assignment
LDR 531 - Week 5 - Motivation Plan
Individual Assignment - Motivation Plan
Use the DISC assessment results from your Learning Team members. Interview
your mentor to gather information about your mentors organization, the
department your mentor works in, and his or her job description.
Write a plan that may be applied to your mentor's department and that would
increase your Learning Team members' motivation, satisfaction, and performance
based on their personal profiles, as if they were employees of that department.
Required Elements:
No more than 1400 words
Analyze specific differences in attitudes, emotions, personalities, and values
among your Learning Team members, and address how each difference might be
used to positively influence behavior.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
Learning Team Assignment - Team Weekly Reflection
Complete the 360 assessment.
Discuss the benefits of using this assessment as a tool.
Prepare a 350- to 1,050-word paper detailing the findings of the 360 assessment.
49

Click the Assignment Files tab to submit your assignment


LDR 531 - Week 5 - Quiz
1. Which of the following is typically a characteristic of the mechanistic model of
organization?
Low formalization
Decentralized management
Wide span of controls
Rigid departmentalization
2. Which of the following actions can extinguish risk taking and innovation?
Using organic organizational structures
Rewarding for the absence of failures rather than for the presence of success
Long tenure in management
Encouraging experimentation

3. Culture is most likely to be a liability when


the organizations management is highly efficient
the organization scores low on the degree of formalization
the organizations environment is dynamic
the organization is highly centralized
4. Strategy of differentiation consists of which of the following?
Price, support, design
50

Cost leadership, differentiation, cost focus


Upstream business strategy, midstream business strategy, downstream business
strategy
Sourcing strategies, processing strategies, delivering strategies
5. Decision making within which one of the following organizational structures
follows a strict chain of command?
Boundary less
Bureaucracy
Virtual
Matrix
6. Which of the following factors is least likely to have an impact on organizational
structure?
Location
Technology
Size
Strategy
7. The deemphasizing of hierarchical authority and control in organizational
development is referred to as
trust and support
vertical blending
horizontal integration
power equalization

51

8. Which of the following statements is true regarding the functions of culture in an


organization?
It hinders the generation of commitment to something larger than individual selfinterest among employees.
It reduces the stability of the organizational system.
It does not affect employees attitudes and behavior.
It conveys a sense of identity for organization members.
9. Which of the following is the first step in Kotters eight-step plan for
implementing change?
Create a new vision to direct the change and strategies for achieving the vision.
Establish a sense of urgency by creating a compelling reason for why change is
needed.
Form a coalition with enough power to lead change.
Plan for, create, and reward short-term wins that move the organization toward
the new vision.
10. Which of the following is least likely to lend to a simple organizational
structure?
Centralized authority
Formalized rules and regulations
Little departmentalization
Wide span of control
11. Confusion in who reports to whom is a weakness of which one of the following
organizational structures?
Boundary less
52

Virtual
Matrix
Bureaucracy
12. Which of the following is least likely to realize a competitive advantage for an
organization?
Superior strategy
Superior resources
Superior skills
Superior position
13. Which of the following is the last step in Kotters eight-step plan for
implementing change?
Consolidate improvements, reassess changes, and make necessary adjustments in
the new programs.
Establish a sense of urgency by creating a compelling reason for why change is
needed.
Communicate the vision throughout the organization.
Reinforce the changes by demonstrating the relationship between new behaviors
and organizational success.
14. Idea champions display characteristics associated with _________ leadership.
laissez-faire
transformational
narcissistic
autocratic
53

15. Entering into various types of business ventures outside of the realm of an
organizations usual type of business is an example of a ________ strategy.
chain integration
customizing
diversification
undifferentiating
16. A(n) ________ organization is an organization that takes on a life of its own,
apart from its founders and members, and is valued for itself and not for the goods
or services it produces.
matrix
virtual
institutionalized
centralized
17. It is easiest for management to deal with resistance when it is
implicit
deferred
passive
overt
18. Which of the following statements is true regarding innovation?
Innovation is nurtured when there is an abundance of resources.
Innovative organizations reward both successes and failures.
Organic structures negatively influence innovation.
54

Interunit communication is low in innovative organizations.


19. Which of the following resistances to change is implicit?
Strike
Resignation
Increased error
Complaint
20. A(n) __________ strategy emphasizes the introduction of major new products
and services.
mechanistic
cost-minimization
innovation
organic
21. The focus of a single segmentation within a scope strategy is known as a
_______ strategy.
niche
customizing
segmentation
unsegmentation
22. Sometimes, businesses find it necessary to reconceive their core business.
Which of the following would be the least effective strategy for doing so?
Core relocation
Business customization
55

Business recombination
Business redefinition
23. ________ are persons who act as catalysts and assume the responsibility for
managing refinement activities.
Change agents
Free riders
Whistle-blowers
Laggards
24. ________ is a collection of change methods that seek to improve
organizational effectiveness and employee well-being.
Organizational restructuring
Operant conditioning
Organizational polarization
Organizational development
25. Which of the following is an example of an individual source of resistance to
change?
Structural inertia
Fear of the unknown
Product orientation
Employee orientation
LDR 531 - Week 5 - Team Weekly Reflection
Learning Team Assignment - Week 5 Team Weekly Reflection
56

Complete the 360 assessment.


Discuss the benefits of using this assessment as a tool.
Prepare a 350- to 1,050-word paper detailing the findings of the 360
assessment.
Click the Assignment Files tab to submit your assignment.

Week 6
LDR 531 - Week 6 - Complete
DQ1.How does organizational culture influence organizational change? Provide
specific examples.
DQ2.How will you prepare yourself and your team to welcome change?
Individual Assignment - Quiz
Complete the Week 6 Quiz.
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 6 Mentorship Meeting
Worksheet.
Click the Assignment Files tab to submit your assignment.
Learning Team Assignment - Failure Analysis/Change Strategy
While there is no blueprint or checklist that one can follow to guarantee the
success of a business, much can be learned from analyzing those that have failed
and those that have flourished during the same time period and under similar
circumstances.
Write a paper of no more than 2,000 words.
Part 1: Business Failure Analysis
57

Select a business that failed and one that succeeded within the last 5 years.
Identify each organizations objectives, vision, and mission.
Determine the indicators of the business failure and success from research. These
may include aspects of the leadership style, communication, structure, and so forth.
Describe how specific organizational behavior theories could have predicted or
explained the companys failure or success.
Describe the role of leadership, management, organizational structure, and the
culture of the organization and its departments in the failure and success of the
businesses.
Part 2: Leading Organizational Change Imagine that you are the CEO of the failed
organization before the business failure took place. You now have the opportunity
to lead the organization in a change process to prevent the impending failure.
Identify the most vital areas for change.
Identify the potential barriers you will face during the change process.
Evaluate the power and political issues within the organization and describe how
you will address these issues.
Describe the steps you will follow to implement the organizational change based
on John Kotters 8-step plan for implementing change.
Include at least two peer-reviewed articles from the University of Phoenix Library.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 6 - DQ 1
How does organizational culture influence organizational change? Provide specific
examples.
58

LDR 531 - Week 6 - DQ 2


How will you prepare yourself and your team to welcome change?
LDR 531 - Week 6 - Failure Analysis Change Strategy
Learning Team Assignment - Failure Analysis/Change Strategy

While there is no blueprint or checklist that one can follow to guarantee the
success of a business, much can be learned from analyzing those that have failed
and those that have flourished during the same time period and under similar
circumstances.
Write a paper of no more than 2,000 words.
Part 1: Business Failure Analysis
Select a business that failed and one that succeeded within the last 5 years.
Identify each organizations objectives, vision, and mission.
Determine the indicators of the business failure and success from research. These
may include aspects of the leadership style, communication, structure, and so forth.
Describe how specific organizational behavior theories could have predicted or
explained the companys failure or success.
Describe the role of leadership, management, organizational structure, and the
culture of the organization and its departments in the failure and success of the
businesses.
Part 2: Leading Organizational Change Imagine that you are the CEO of the failed
organization before the business failure took place. You now have the opportunity
to lead the organization in a change process to prevent the impending failure.
Identify the most vital areas for change.

59

Identify the potential barriers you will face during the change process.
Evaluate the power and political issues within the organization and describe how
you will address these issues.
Describe the steps you will follow to implement the organizational change based
on John Kotters 8-step plan for implementing change.
Include at least two peer-reviewed articles from the University of Phoenix Library.
Format your paper consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 6 - Mentorship Meeting Worksheet
Individual Assignment - Mentorship Meeting Worksheet
Complete the University of Phoenix Material: Week 6 Mentorship Meeting
Worksheet.
Click the Assignment Files tab to submit your assignment.
LDR 531 - Week 6 - Quiz
1. The validity of a strategy for organizational change lies in its
speed of implementation
adaptability
clarity of vision
simplicity
2. Hard power tactics best influence those with which following characteristic?
Action oriented
High self-esteem
60

Reflective orientation
Intrinsically motivated
3. Surveys of seasoned managers reveal they believe politics in the workplace is
a major part of organizational life
part of some job requirements
always unethical
ineffective
4. During organizational change, employeemanagement interfaces such as
workshops and retreats
distract the participants from the real issues
initiate
help employees overcome downsizing issues
solve communication problems relatively short-term periods of high-energy action

5. With downward influence, power tactics preferred by U.S. managers include


inspirational appeals
influence
personal appeals
coalitions
6. Periods of convergence are those in which an organization
is in turmoil
61

must downsize to conserve resources


seeks to improve its situation with relatively minor changes
employs new strategies to advance the organization
7. Transformational change in an organization
has no defined formula
is best delivered by a bottom-up plan
is always necessary to some degree
is best delivered by a top-down plan
8. Political behavior in the workplace
works only in an upward or lateral influence direction
attempts to influence decision making
is unlikely in a well-run organization
works only in a lateral influence direction
9. Organizational change relies on a balance of change and
continuity
vision
planning
strategy

10. Buck passing and scapegoating when politics is seen as a threat are forms of
defensive behaviors
62

offensive behaviors
suppression
aggression
11. To keep a strategy in focus, effective managers employ
rigid implementation
central themes
simple goals
piecemeal implementation
12. The formulation and implementation of a strategy
must be completely defined before action is taken
are ongoing events within an organization
follow strict, unalterable guidelines
are separate and sequential processes
13. A person likely to participate in political behavior
is insensitive to social cues
believes he or she has little influence
has a desire for power
is a social nonconformist
14. Politicking is less likely in organizations that have
a declining resources
high role ambiguity
63

clear performance appraisal systems


democratic decision making
15. Central to managing a successful organizational strategy implementation are/is
coalition management
formal models of implementation
competitive teams
tracking progress
16. In convergent periods, the role of executive management is to
develop new strategies for the problems at hand
challenge middle managers to reinvent their departments
shift middle managers to promote new views
reemphasize the mission and core values
17. An influence tactic that relies on rank and enforcement of group goals is
coalitions
legitimacy
pressure
personal appeals
18. A primary goal of politics in the workplace is to
form alliances
exclude undesirable peers
secure limited resources
64

promote organizational goals


19. Impression management sends _____ messages that may be _____ under other
circumstances.
true, false
convincing, unconvincing
false, true
ethical, unethical
20. Organizational momentum relates to
patterns of behavior, norms, and values
growth in sales, profits, and so forth
willingness to move beyond incremental change
the rate of change to make improvements
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STR 581 Capstone Final Examination, Part One

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Examination, Part Three

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