CONFIDENTIAL

Digital Photo Printer

For Eastman Kodak Company
CHCCHC-S1645
(Project Name: Jaguar)
Jaguar)
Error Code List

First edition

Latest edition

Revision

November 21, 2007

Beta 4

SHINKO ELECTRIC CO.,LTD.

YQE8-J0167E Beta4

CONFIDENTIAL
History of Revisions
Date of
revision
Jul. 19 07

Revision

Descriptions

Beta0

First edition.(Preliminary)
Added Paper Jam codes(Paper Jam 06,07,33,43,44,
62,63).
Changed PPA Error codes.
Added PPA Error codes(PPA Comm. Err00,06,07).
Added Control Error 24 and 25.
Added Paper Jam 74 and 84.
Deleted Paper Jam 46 and 60.
Changed PPA Error codes description.
Deleted Sensor Error 02.
Deleted Paper Jam 59.
Changed PPA Error codes.

Aug. 27 07

Beta1

Sep. 28 07

Beta2

Nov. 13 07

Beta3

Nov. 21 '07

Beta4

ECN No.

YQE8-J0167E Beta4

CONFIDENTIAL
Table of Contents
1. Scope...................................................................................................................1
2. Error code lists ......................................................................................................2
2.1. Basic format ....................................................................................................2
2.2. Error code lists .................................................................................................3
2.2.1. Control Errors.............................................................................................3
2.2.2. Mechanical Errors........................................................................................4
2.2.3. Sensor Errors .............................................................................................5
2.2.4. Thermistor Temperature Sensor Errors...........................................................6
2.2.5. Paper Jam Errors ........................................................................................7
2.2.6. User Errors ................................................................................................9
2.2.7. PPA (Post Printer Accessory) Errors ............................................................. 10

YQE8-J0167E Beta4

CONFIDENTIAL
1. Scope
This manual prescribe about error code of the Digital Photo Printer (hereinafter Printer).
Digital Photo Printer for Eastman Kodak Company
(Project Name: Jaguar)

CHC-S1645

YQE8-J0167E Beta4

CONFIDENTIAL
2. Error code lists
2.1. Basic format

Basic format of error code list and meaning of each item are as follows

Display to OCP
Control Error 01

Error Code
(Printer)
Major
Minor
code
code
1(01H)
1(01H)

SDK
status code
4001

Error log
registration

Description

Conditions that detect error

EEPROM write error

The printer was not able to detect the write in completion signal
of EEPROM.

Yes

Display to OCP
Means the string that is displayed to OCP, during occurrence of the error.
Error code(Printer)
Means the error code in format decimal value (hex value) when printer respond to PC, during occurrence of the error.
Major code and Minor code is described in Offset2 and Offset3 in Responded data of clause 9.3.2 of USB communication and printer control
command reference manual(YTE8-J0351E).
CHCUSB-DLL response the cord to application through the call of Tag Identifier (kPINFTAG_SVCINFO) in function"chcusb_getPrinterInfo" by
application.
SDK status code
Means the code in format decimal value when CHCUSB-DLL respond to application by function chcusb_status, during occurrence of the
error.
Error log registration
Means whether printer records the error log (Yes)/(No), when the error occurs.

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CONFIDENTIAL
2.2. Error code lists
2.2.1. Control Errors

Control Error 01

Error Code
(Printer)
Major
Minor
code
code
1(01H)
1(01H)

Control Error 02
Control Error 09
Control Error 10

1(01H)
1(01H)
1(01H)

2(02H)
9(09H)
10(0AH)

4002
4009
4010

Control Error 11
Control Error 12

1(01H)
1(01H)

11(0BH)
12(0CH)

4011
4012

Control Error 13
Control Error 14
Control Error 15

1(01H)
1(01H)
1(01H)

13(0DH)
14(0EH)
15(0FH)

4013
4014
4015

EEPROM verify error

DSP Firmware Inactive
Print parameter table
Inactive
Invalid DSP firmware
Invalid print parameter
table
ASIC error
FPGA error
MAIN firmware data error

Control Error 16
Control Error 17

1(01H)
1(01H)

16(10H)
17(11H)

4016
4017

MAIN firmware write error

DSP firmware data error

Control Error 18
Control Error 19

1(01H)
1(01H)

18(11H)
19(13H)

4018
4019

Control Error 20

1(01H)

20(14H)

4020

Control Error 21
Control Error 22

1(01H)
1(01H)

21(15H)
22(16H)

4021
4022

Control Error 23
Control Error 24
Control Error 25

1(01H)
1(01H)
1(01H)

23(17H)
24(18H)
25(19H)

4023
4024
4025

Serial No. Error

1(01H)

30(1EH)

4030

DSP firmware write error

Print parameter table data
error
Print parameter table write
error
User tonecurve write error
MAIN-DSP communication
error
DSP DMA failure
Matte Pattern write error
Matte
Pattern
not
Initialized
Serial No. Error

Display to OCP

SDK
status code

Error log
registration

Description

Conditions that detect error

4001

EEPROM write error

The printer was not able to detect the write in completion signal of
EEPROM.
A data was not correctly written to EEPROM
DSP firmware did not respond.
Print parameter table was not installed.

No
Yes
Yes

Detected Invalid DSP firmware.

Detected Invalid print parameter table.

Yes
Yes

A data was not correctly written to ASIC.

A data was not correctly written to FPGA.
Downloaded Incorrect MAIN firmware.(Wrong file, broken file, or
incorrect checksum)
Writing MAIN firmware to FLASH ROM failed.
Downloaded Incorrect DSP firmware.(Wrong file, broken file, or
incorrect checksum)
Writing DSP firmware to FLASH ROM failed.
Downloaded Incorrect print parameter table.(Wrong file, broken
file, or incorrect checksum)
Writing print parameter table to FLASH ROM failed.

Yes
Yes
Yes

Writing user tonecurve to FLASH ROM failed.

The communication with DSP failed.

Yes
Yes

DMA transfer on DSP failed.

Writing matte pattern to FLASH ROM failed.
FLASH ROM for matte pattern is not initialized.

Yes
Yes
Yes

Incorrect Serial No. is set.

Yes

No

Yes
Yes
Yes
Yes
Yes

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CONFIDENTIAL
2.2.2. Mechanical Errors

Mecha Erorr 01
Mecha Erorr 02
Mecha Erorr 03

Error Code
(Printer)
Major
Minor
code
code
2(02H)
1(01H)
2(02H)
2(02H)
2(02H)
3(03H)

Mecha Erorr 04

2(02H)

4(04H)

4104

Mecha Erorr 05

2(02H)

5(05H)

4105

Mecha
Mecha
Mecha
Mecha

2(02H)
2(02H)
2(02H)
2(02H)

6(06H)
7(07H)
11(0BH)
12(0CH)

4106
4107
4111
4112

Display to OCP

Erorr
Erorr
Erorr
Erorr

06
07
11
12

SDK
status code
4101
4102
4103

Description

Conditions that detect error

Head up error
Head down error
Main pinch roll up and feed
pinch roll up error
Main pinch roll down and
feed pinch roll up error
Feed pinch roll down and
eject pinch roll down error
Eject pinch roll up error
Eject pinch roll down error
Cutter error (Left to Right)
Cutter error (Right to Left)

Moving
Moving
Moving
failed.
Moving
failed.
Moving
failed.
Moving
Moving
Moving
Moving

Error log
registration

head ASSY to up position failed.

head ASSY to down position failed.
main/feed pinch roll ASSY to main-up feed-up position

Yes
Yes
Yes

main/feed pinch roll ASSY to main-down feed-up position

Yes

main/feed pinch roll ASSY to main-down feed-down position

Yes

eject pinch roll ASSY to up position failed.

eject pinch roll ASSY to down position failed.
cutter ASSY to right side.
cutter ASSY to left side.

Yes
Yes
Yes
Yes

YQE8-J0167E Beta4

CONFIDENTIAL
2.2.3. Sensor Errors

Sensor Error 01
Sensor Error 02

Error Code
(Printer)
Major
Minor
code
code
3(03H)
1(01H)
3(03H)
2(02H)

Sensor
Sensor
Sensor
Sensor
Sensor
Sensor
Sensor

05
06
07
08
09
10
11

3(03H)
3(03H)
3(03H)
3(03H)
3(03H)
3(03H)
3(03H)

5(05H)
6(06H)
7(07H)
8(08H)
9(09H)
10(0AH)
11(0BH)

4205
4206
4207
4208
4209
4210
4211

Sensor Error 12

3(03H)

12(0CH)

4212

Sensor
Sensor
Sensor
Sensor

Error
Error
Error
Error

13
14
15
16

3(03H)
3(03H)
3(03H)
3(03H)

13(0DH)
14(0EH)
15(0FH)
16(10H)

4213
4214
4215
4216

Sensor
Sensor
Sensor
Sensor

Error
Error
Error
Error

17
18
19
20

3(03H)
3(03H)
3(03H)
3(03H)

17(11H)
18(12H)
19(13H)
20(14H)

4217
4218
4219
4220

Sensor Error 21

3(03H)

21(15H)

4221

Display to OCP

Error
Error
Error
Error
Error
Error
Error

SDK
status
code
4201
4202

Error log
registration

Description

Conditions that detect error

Head up/down sensor error

Main/Feed
pinch
roll
up/down sensor error
Cutter sensor error
Cutter left sensor error
Cutter center sensor error
Cutter right sensor error
Head up sensor error
Head down sensor error
Main/Feed pinch roll up
sensor 1 error
Main/Feed pinch roll down
sensor 2 error
Eject up sensor error
Eject down sensor error
Left side cutter sensor error
Right side cutter sensor
error
Center cutter sensor error
Upper cover sensor error
Paper cover sensor error
Ribbon take up encode
sensor error
Ribbon
supply
encode
sensor error

Head up and down sensors are all on.

Main/Feed pinch roll up and down sensors are all on.

Yes
Yes

Cutter right and left sensors are all on.

When cutter moved right side, cutter left sensor was not turning off.
When cutter moved, cutter center sensor was not turning off.
When cutter moved left side, cutter right sensor was not turning off.
Unstable sensor output.
Unstable sensor output.
Unstable sensor output.

Yes
Yes
Yes
Yes
Yes
Yes
Yes

Unstable sensor output.

Yes

Unstable
Unstable
Unstable
Unstable

sensor
sensor
sensor
sensor

output.
output.
output.
output.

Yes
Yes
Yes
Yes

Unstable
Unstable
Unstable
Unstable

sensor
sensor
sensor
sensor

output.
output.
output.
output.

Yes
Yes
Yes
Yes

Unstable sensor output.

Yes

YQE8-J0167E Beta4

CONFIDENTIAL
2.2.4. Thermistor Temperature Sensor Errors

TempSensErr 01

Error Code
(Printer)
Major
Minor
code
code
4(04H)
1(01H)

TempSensErr 02

4(04H)

2(02H)

4302

TempSensErr 03

4(04H)

3(05H)

4303

TempSensErr 04

4(04H)

4(09H)

4304

TempSensErr 05

4(04H)

5(0AH)

4305

Display to OCP

SDK
status code
4301

Error log
registration

Description

Conditions that detect error

Head temperature
themister error
(high temp.)
Head temperature
themister error
(Low temp.)
Environment temperature
themister error
(high temp.)
Environment temperature
themister error
(Low temp.)
Preheat Error

The printer read the head thermistor value higher than a rated value.

Yes

The printer read the head thermistor value less than a rated value.

Yes

The printer read the environment thermistor value higher than a rated
value.

Yes

The printer read the environment thermistor value less than a rated
value.

Yes

Preheat(before Yellow)is
continuous prints.

Yes

not

completed

in

300

seconds

during

YQE8-J0167E Beta4

CONFIDENTIAL
2.2.5. Paper Jam Errors

Paper Jam 03

Error Code
(Printer)
Major
Minor
code
code
5(05H)
3(03H)

Paper Jam 04

5(05H)

4(04H)

3004

Paper Jam 05

5(05H)

5(05H)

3005

Paper Jam 06
Paper Jam 07
Paper Jam 11

5(05H)
5(05H)
5(05H)

6(06H)
7(07H)
11(0BH)

3006
3007
3011

Paper Jam 12
Paper Jam 13

5(05H)
5(05H)

12(0CH)
13(0DH)

3012
3013

Paper Jam 21

5(05H)

21(15H)

3021

Paper Jam 22
Paper Jam 23

5(05H)
5(05H)

22(16H)
23(17H)

3022
3023

Paper Jam 31

5(05H)

31(1FH)

3031

Paper Jam 32

5(05H)

32(20H)

3032

Paper Jam 33
Paper Jam 41

5(05H)
5(05H)

33(21H)
41(29H)

3033
3041

Paper Jam 42

5(05H)

42(2AH)

3042

Paper Jam 43
Paper Jam 44

5(05H)
5(05H)

43(2BH)
43(2CH)

3043
3044

Paper Jam 51

5(05H)

51(33H)

3051

Paper
Paper
Paper
Paper

52
53
54
55

5(05H)
5(05H)
5(05H)
5(05H)

52(34H)
53(35H)
54(36H)
55(37H)

3052
3053
3054
3055

Paper Jam 57

5(05H)

57(39H)

3057

Paper Jam 58

5(05H)

58(3AH)

3058

Paper Jam 59

5(05H)

59(3BH)

3059

Display to OCP

Jam
Jam
Jam
Jam

SDK
status code
3003

Error log
registration

Description

Conditions that detect error

Paper jam detected during

paper loading

Feeding to print position sensor, print position sensor was not turning
off.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding from cut position to home position, print position sensor was
not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding from cut position, paper exit sensor was not turning on.
Feeding to print position sensor, print position sensor was not turning
off.
Feeding to top sensor, top sensor was not turning off.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding to print position sensor, print position sensor was not turning
off.
Feeding to paper top sensor, paper top sensor was not turning off.
Feeding to paper empty sensor, paper empty sensor was not turning
off.
Feeding to top sensor, top sensor was not turning off until end of
remaining paper passes.
Feeding to print position sensor, print position sensor was not turning
off until end of remaining paper passes.
Feeding from cut position, paper exit sensor was not turning on.
Feeding to print position sensor, print position sensor was not turning
on.
Feeding from cut position to print position sensor, print position sensor
was not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding to cut position, paper exit sensor was not turning on.

Yes

Feeding to print position sensor, print position sensor was not turning
on.
During 1 color printing, print position sensor was turning off early.
After back feeding, paper position sensor was not turning on.
Feeding to cut position, print position sensor was not turning on.
After feeding from cut position to print start position, print position
sensor was not turning on.
Feeding to print position sensor after skew correction, print position
sensor was not turning off.
Feeding to print position sensor after skew correction, print position
sensor was not turning on.
After 1 color (Y or M or C) printing, donor roll up process was timeout.

Yes

Paper jam detected during

initializing/paper reloading

Paper jam detected during

paper rollback

Paper jam detected during

paper feeding after paper
end occurred

Paper jam detected during

precut process

Paper jam detected during

printing

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes

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CONFIDENTIAL
Display to OCP

Error Code
(Printer)
Major
Minor
code
code

SDK
status code

Paper Jam 61

5(05H)

61(3DH)

3061

Paper Jam 62
Paper Jam 63
Paper Jam 74

5(05H)
5(05H)
5(05H)

62(3EH)
63(3FH)
74(4AH)

3062
3063
3074

Paper
Paper
Paper
Paper

5(05H)
5(05H)
5(05H)
5(05H)

81(51H)
82(52H)
83(53H)
84(54H)

3081
3082
3083
3084

Jam
Jam
Jam
Jam

81
82
83
84

Description

Paper jam detected during

idling(paper is set)
Paper jam detected during
idling(paper is not set)

Error log
registration

Conditions that detect error

Feeding from cut position to home position, print position sensor was
not turning off.
Feeding from cut position, paper exit sensor was not turning off.
Feeding to cut position, paper exit sensor was not turning on.
Detected that paper empty sensor is off.
Detected
Detected
Detected
Detected

that
that
that
that

paper exit sensor is on.

print position sensor is on.
paper empty sensor is on.
paper exit sensor is on.

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

YQE8-J0167E Beta4

CONFIDENTIAL
2.2.6. User Errors
Display to OCP
Cover Open
Paper Cover Open
Incorrect Ribbon
Ribbon Empty
Paper Empty
Ready Loading
Take Out Paper

Error Code
(Printer)
Major
Minor
code
code
6(06H)
1(01H)
6(06H)
2(02H)
6(06H)
3(03H)
6(06H)
5(05H)
6(06H)
6(06H)
6(06H)

8(08H)
8(08H)
8(08H)

SDK
status code

Description

Conditions that detect error

2309
2309
2306
2306

Upper cover open error

Paper cover open error
Incorrect Ribbon Error
Ribbon empty error

2305
2305
2305

Paper empty error

Paper loading is ready.
After the printer detected
paper end, the remainder
of the paper has been
ejected.

Upper cover is open.

Paper cover is open.
Ribbon is not correct.
Detect ribbon end.
Ribbon is not set.
Paper is not set.
Detect paper end.

Error log
Registration
No
No
No
No
No
No
No

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CONFIDENTIAL
2.2.7. PPA (Post Printer Accessory) Errors
Display to OCP

Error Code
(Printer)
Major
Minor
code
code
7(07H)
1(01H)
7(07H)
2(02H)

SDK
status code

Error log
Registration

Description

Conditions that detect error

PPA Error(Stacker full)

PPA Error(Stacker paper
jam)
PPA Error(Door Open)
PPA Error(Home sensor
error)
PPA Error(Paper presence
sensor error)
PPA Error(Stacker
entrance sensor error)
PPA Error(Tray sensor
error)
PPA Error(Stacker door
sensor error)
PPA Error

Detected PPA Error. (Stacker full)

Detected PPA Error. (Stacker paper jam)

No
No

Detected PPA Error. (Door Open)

Detected PPA Error. (Home sensor error)

No
No

Detected PPA Error. (Paper presence sensor error)

No

Detected PPA Error. (Stacker entrance sensor error)

No

Detected PPA Error. (Tray sensor error)

No

Detected PPA Error. (Stacker door sensor error)

No

Detected PPA Other Error.

(Error for PPA equipment which is detected with GetAlarmStatus)

No

8500
8501

PPA not Attached

PPA Invalid Data

PPA is not attached with Printer.

PPA responded 0xFA (PPA Invalid Data) code.

No
No

8502

PPA Invalid Data Length

PPA responded 0xFB (PPA Invalid Data Length) code.

No

8503

Command not available in

current PPA state

PPA responded 0xFC (Command not available in current PPA state)

code.

No

PPA Comm. Err 04

8504
Undefined Opcode
PPA responded 0xFD (Undefined Opcode) code.
(*2)
(*2)
(*2)
Timeout occurred on PPA communication.
PPA Comm. Err 05
8505
Timeout sending
(*2)
(*2)
(*2)
command to PPA
PPA Comm. Err 06
8506
PPA TXD Faild
Send buffer is overflow.
(*2)
(*2)
(*2)
Detected PPA Serial Communication Error(Frame error, Overrun error,
PPA Comm. Err 07
8507
PPA Invalid Response
(*2)
(*2)
(*2)
Byte
Parity error)
(*1) XXX is PPA alarm code that is responded for Get Alarm Status command from PPA.
Refer to Get Alarm Status Description on Kodak DPS2 Post Printer Accessory Communications Protocol and Interface about PPA alarm code.
(*2) "PPA Comm. Err 01 - 07" are not displayed to OCP.
These error codes are only returned SDK status code when application calls chcusb_throughpassPPA function.

No

STACKER FULL
STKR PAPER JAM

8001
8002

CAB DOOR OPEN

STACKER ERROR 20

7(07H)
7(07H)

3(03H)
32(20H)

8003
8032

STACKER ERROR 21

7(07H)

33(21H)

8033

STACKER ERROR 22

7(07H)

34(22H)

8034

STACKER ERROR 23

7(07H)

35(23H)

8035

STACKER ERROR 24

7(07H)

36(24H)

8036

PPA Error XXX

(*1)

7(07H)

XXX
(0-255
(*1))
0(00H)
(*2)
(*2)
(*2)

8000-8255
(*1)

PPA Comm. Err

PPA Comm. Err
(*2)
PPA Comm. Err
(*2)
PPA Comm. Err
(*2)

00
01
02
03

8(08H)
(*2)
(*2)
(*2)

10

No
No
No

YQE8-J0167E Beta4