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One business owner said to me that excessive overtime resulted in four things for his
business, all of which are bad: 1) higher cost (premium overtime pay rate); 2) higher
accident rates; 3) lower production; and 4) poorer quality. This is not a good strategy for
any business.
If the companies cannot (or will not) pay a higher base wage (and they are paying a lot
more now if they are paying premium for overtime), the problem will not be solved in
the long term. That is the simple answer. I truly believe that it is possible to pay people
adequately and still remain competitive, because the company in more ways than one
through increased loyalty, quality and productivity, plus lower staff turnover rates,
overtime costs, and training costs. But one thing is for sure- workers do not love to work
excessive hours for the sake of work. They do it in order to earn enough to live on or fear
they will lose their jobs entirely if they do not demonstrate eagerness to work overtime.
It is up to employers to find a better way-- a worthy and attainable goals. Indeed, many
employers do it today.
Doug DeRuisseau is one of the pioneers experts in the field of social auditing, and
helped to create SA8000 as the world's first management-system based social
compliance standard. Additionally, as SAI's first Lead Trainer, he has trained
hundreds of social auditors around the world, and has performed numerous
accreditation audits.
Sourcing, design and quality assurance departments have a fair idea of how long it will
take a particular factory to turn around goods - they book their order based on this fact
and the reliability in delivering on time is an important factor.
Manufacturing in the electronics industry is sometimes comparable to the apparel
industry and requires putting together components that may or may not be
manufactured by the prime supplier where an order is placed; often delivery dates
depend on how soon sub-suppliers can supply components. Brands therefore seek
suppliers who manufacture similar products and can possibly retain some inventory of
the components that are required to put together a final product. It works both ways the supplier wants commitment in terms of a minimum number of pieces over a period
of time from the brand and the brand wants finished goods that meet both quality and
delivery requirements.
For example, in India, we are working with a major brand whose social compliance
division in India engages with suppliers that can meet both quality and delivery as well
as the social obligations that are expected from a supplier towards employees. The
merchandising and social compliance departments work very closely with suppliers and
pass on a consistent message that meet realistic objectives. Overtime does take place but
is in control and is monitored very closely.
When overtime is high it will be important for an auditor to delve back and note a few
factors:
What products are made at the factory? (similarity between the components that
go into making the product/common suppliers for different components)
How long they have been working with the brand?(the length of the
relationship)
How many orders are booked at the facility?(number of pieces and delivery
dates)
A good auditor should understand the reason why factories hire through recruitment
agents. The reasons are different for the two types of arrangements cited above.
The fact that employers increasingly use recruitment agents as opposed to directly
hiring workers can lead to exploitation in and of itself. Top management at factories use
the service of labor suppliers to identify, screen, interview and recommend workers
rather than send their own HR team to do all of this directly. Such an approach is
expensive. But some employers lack the capacity to do it themselves. A couple of things
happen here - recruitment agents most often take a fee for each worker from the factory
(which is OK) and they also often ask workers to pay them excessively large sums as a
condition to being employed (which is not OK). In some instances HR staff in factories
connive with the recruitment agent and get a kickback from the agent. I have known HR
staff to be treated lavishly by agents in the donor country and provided favors that are
unmentionable here. The key problem is that workers do not know the factory or what it
stands for with regards to human rights practices and deal with the agent directly.
I am not sure how much audits at the recruitment agents premises will help or be
utilized - but a thorough background check is always recommended.
So what can auditors do to prevent such practices and what evidence should be brought
to a customer brand's attention? Here are a few of the checks auditors can use,
depending on the situation:
1. Auditors should read through the terms of engagement/MoU's signed between
factories and agents for providing the service.
2. Verify whether or not the agent is registered with local authorities and meets ALL
requirements of local law for providing services. (There is a separate set of rules
for labor agents and most often the government monitors it very closely, as they
are aware of the exploitation that takes place).
3. Speak to stakeholders and other interested parties, including local NGOs and
unions.
4. Ask HR staff to explain the process and see if it meets the written
arrangement/MoU.
5. Ask workers how much they pay recruitment agents.
If HR malpractice is identified, it will require a very tactful and astute auditor to break
the news to top management.
While there is nothing wrong with temporary work provided there's no exploitation of
workers' rights in the system, we need to understand that this is a situation of supply
and demand - in many places right now the supply of workers is larger than the
availability of jobs and this creates a particularly volatile situation.
The ILO has several recommendations and guidelines for member States to tackle this.
Depending on the country, there is a 'Trafficking in Persons' (TIP) report providing
information of trafficking issues that are of serious concern specially when hiring
through recruitment agents. No brand wants a trafficked employee hired unknowingly
through an agent to be working in a factory where its goods are produced.
"If there is a single theme to this years Trafficking in Persons (TIP) Report, it is the conviction that there is
nothing inevitable about trafficking in human beings. That conviction is where the process of change really begins
with the realization that just because a certain abuse has taken place in the past doesnt mean that we have to
tolerate that abuse in the future or that we can afford to avert our eyes. Instead, we should be asking ourselves
what if that victim of trafficking was my daughter, son, sister, or brother?
"This years TIP Report asks such questions, because ending modern slavery isnt just a fight we should attemptit
is a fight we can and must win." John F. Kerry, Secretary of State
The Trafficking in Persons (TIP) Report is the U.S. Governments principal diplomatic tool to engage foreign
governments on human trafficking. It is also the worlds most comprehensive resource of governmental anti-human
trafficking efforts and reflects the U.S. Governments commitment to global leadership on this key human rights and
law enforcement issue. It represents an updated, global look at the nature and scope of trafficking in persons and the
broad range of government actions to confront and eliminate it. The U.S. Government uses the TIP Report to engage
foreign governments in dialogues to advance anti-trafficking reforms and to combat trafficking and to target resources
on prevention, protection and prosecution programs. Worldwide, the report is used by international organizations,
foreign governments, and nongovernmental organizations alike as a tool to examine where resources are most
needed. Freeing victims, preventing trafficking, and bringing traffickers to justice are the ultimate goals of the report
and of the U.S Government's anti-human trafficking policy.
In the TIP Report, the Department of State places each country onto one of three tiers based on the extent of their
governments efforts to comply with the minimum standards for the elimination of trafficking found in
Section 108 of the TVPA. While Tier 1 is the highest ranking, it does not mean that a country has no human
trafficking problem. On the contrary, a Tier 1 ranking indicates that a government has acknowledged the existence of
human trafficking, made efforts to address the problem, and complies with the TVPAs minimum standards. Each
year, governments need to demonstrate appreciable progress in combating trafficking to maintain a Tier 1 ranking.
purposes of the preceding sentence, suspended or significantly reduced sentences for convictions of principal actors
in cases of severe forms of trafficking in persons shall be considered, on a case-by-case basis, whether to be
considered as an indicator of serious and sustained efforts to eliminate severe forms of trafficking in persons. After
reasonable requests from the Department of State for data regarding investigations, prosecutions, convictions, and
sentences, a government which does not provide such data, consistent with the capacity of such government to
obtain such data, shall be presumed not to have vigorously investigated, prosecuted, convicted, or sentenced such
acts. During the periods prior to the annual report submitted on June 1, 2004, and on June 1, 2005, and the periods
afterwards until September 30 of each such year, the Secretary of State may disregard the presumption contained in
the preceding sentence if the government has provided some data to the Department of State regarding such acts
and the Secretary has determined that the government is making a good faith effort to collect such data.
(2) Whether the government of the country protects victims of severe forms of trafficking in persons and encourages
their assistance in the investigation and prosecution of such trafficking, including provisions for legal alternatives to
their removal to countries in which they would face retribution or hardship, and ensures that victims are not
inappropriately incarcerated, fined, or otherwise penalized solely for unlawful acts as a direct result of being
trafficked, including by providing training to law enforcement and immigration officials regarding the identification and
treatment of trafficking victims using approaches that focus on the needs of the victims.
(3) Whether the government of the country has adopted measures to prevent severe forms of trafficking in persons,
such as measures to inform and educate the public, including potential victims, about the causes and consequences
of severe forms of trafficking in persons, measures to establish the identity of local populations, including birth
registration, citizenship, and nationality, measures to ensure that its nationals who are deployed abroad as part of a
diplomatic, peacekeeping, or other similar mission do not engage in or facilitate severe forms of trafficking in persons
or exploit victims of such trafficking, a transparent system for remediating or punishing such public officials as a
deterrent, measures to prevent the use of forced labor or child labor in violation of international standards, effective
bilateral, multilateral, or regional information sharing and cooperation arrangements with other countries, and
effective policies or laws regulating foreign labor recruiters and holding them civilly and criminally liable for fraudulent
recruiting.
(4) Whether the government of the country cooperates with other governments in the investigation and prosecution of
severe forms of trafficking in persons and has entered into bilateral, multilateral, or regional law enforcement
cooperation and coordination arrangements with other countries.
(5) Whether the government of the country extradites persons charged with acts of severe forms of trafficking in
persons on substantially the same terms and to substantially the same extent as persons charged with other serious
crimes (or, to the extent such extradition would be inconsistent with the laws of such country or with international
agreements to which the country is a party, whether the government is taking all appropriate measures to modify or
replace such laws and treaties so as to permit such extradition).
(6) Whether the government of the country monitors immigration and emigration patterns for evidence of severe
forms of trafficking in persons and whether law enforcement agencies of the country respond to any such evidence in
a manner that is consistent with the vigorous investigation and prosecution of acts of such trafficking, as well as with
the protection of human rights of victims and the internationally recognized human right to leave any country,
including ones own, and to return to ones own country.
(7) Whether the government of the country vigorously investigates, prosecutes, convicts, and sentences public
officials, including diplomats and soldiers, who participate in or facilitate severe forms of trafficking in persons,
including nationals of the country who are deployed abroad as part of a diplomatic, peacekeeping, or other similar
mission who engage in or facilitate severe forms of trafficking in persons or exploit victims of such trafficking, and
takes all appropriate measures against officials who condone such trafficking. A governments failure to appropriately
address public allegations against such public officials, especially once such officials have returned to their home
countries, shall be considered inaction under these criteria. After reasonable requests from the Department of State
for data regarding such investigations, prosecutions, convictions, and sentences, a government which does not
provide such data consistent with its resources shall be presumed not to have vigorously investigated, prosecuted,
convicted, or sentenced such acts. During the periods prior to the annual report submitted on June 1, 2004, and June
1, 2005, and the periods afterwards until September 30 of each such year, the Secretary of State may disregard the
presumption contained in the preceding sentence if the government has provided some data to the Department of
State regarding such acts and the Secretary has determined that the government is making a good faith effort to
collect such data.
(8) Whether the percentage of victims of severe forms of trafficking in the country that are non-citizens of such
countries is insignificant.
(9) Whether the government has entered into effective, transparent partnerships, cooperative arrangements, or
agreements that have resulted in concrete and measurable outcomes with
(A) domestic civil society organizations, private sector entities, or international nongovernmental
organizations, or into multilateral or regional arrangements or agreements, to assist the governments efforts
to prevent trafficking, protect victims, and punish traffickers; or
(B) the United States toward agreed goals and objectives in the collective fight against trafficking.
(10) Whether the government of the country, consistent with the capacity of such government, systematically
monitors its efforts to satisfy the criteria described in paragraphs (1) through (8) and makes available publicly a
periodic assessment of such efforts.
(11) Whether the government of the country achieves appreciable progress in eliminating severe forms of trafficking
when compared to the assessment in the previous year.
(12) Whether the government of the country has made serious and sustained efforts to reduce the demand for
(A) commercial sex acts; and
(B) participation in international sex tourism by nationals of the country.
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Examination Questions:
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any location where SAI offers courses.
19) When do I receive my course Certificate of Completion?
If you pass the exam and your course registration fee is paid in full, you will be emailed the electronic certificate within
4 weeks of the end of the course.
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paid for the course in full, please contact - SAI Training & Capacity Building Team attraining@sa-intl.org.
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Once the content of the course changes substantially, we suggest that auditors interested in pursuing SA8000
certification or an auditing career attend a new version of the course. Also, when the SA8000 Standard is revised, the
auditor must update their qualifications to audit against the newer Standard by completing revision courses. The
SA8000 Standard is updated every 5 years. The current version of the Standard is the SA8000:2014 Standard.
Other Questions:
b)
qualified ISO 9001:2000 or equivalent lead auditor by a SAAS accredited certification body or by a
trained at SAAS approved courses as specified in 3.7 of Procedure 200 for both basic and continuation
curriculum,
d)
a.
satisfactorily served as a lead auditor on at least three accredited ISO 9001 or 14001 certification
audits or equivalent,
b.
participated in at least three SA8000 certification or surveillance audits (or equivalent) as a team
member.
SA8000 Team Auditor:
a)
auditor,
b)
qualified ISO 9001:2000 or equivalent auditor by a SAAS accredited certification body or by a recognized
trained at SAAS approved courses as specified in 3.7.of Procedure 200 for both basic and continuation
curriculum,
d)
have conducted as a team member at least three accredited ISO 9001 or 14001 or equivalent audits,
e)