SERVICE REFERENCE GUIDE

CANON U.S.A., INC.

SYSTEMS & TECHNICAL SUPPORT DIVISION

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DR-6080/9080C Service Guide

IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY
SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN
ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING
REVISIONS.

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Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support: http://www.support.cusa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This Service Guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by authorized
Dealers of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against
any claims arising out of Dealers possession, use, or misuse of this Service Guide.
Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this Service Guide at any time without
notice.
Canon is a registered trademark of Canon Inc.
CapturePerfect is a trademark of Canon Inc.
Hewlett Packard is a trademark of Hewlett-Packard Company
IBM is a trademark of International Business Machines Corporation
Intel and Celeron are trademarks of Intel Corporation
Adaptec is a trademark of Adaptec Inc.
ISIS is a trademark of Pixel Translations, Inc.
Microsoft, Microsoft Windows, Windows 98/Me/XP, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation

The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby
acknowledged.

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TABLE OF CONTENTS

I.

Product Overview............................................................................................................................ 1

II.

Design Features ............................................................................................................................... 1

A.

High Speed Scanning ......................................................................................................................................1

Scanning Speeds ..........................................................................................................................................1
B. Multiple Scanning Modes................................................................................................................................1
C. Front Operation ...............................................................................................................................................2
D. Image Compression .........................................................................................................................................2
E. Image Sensor ...................................................................................................................................................2
F. Image Rotate....................................................................................................................................................2
G. Double Feed Detection ....................................................................................................................................2
H. Easy Maintenance............................................................................................................................................2
I. Staple Detection...............................................................................................................................................2
J. Utility Software ...............................................................................................................................................2
K. Imprinter (Option) ...........................................................................................................................................2
L. Endorser ED600 (Option)................................................................................................................................2
M. Hard Counter (Option) ....................................................................................................................................2
N. Barcode Module (Option)................................................................................................................................2
1.

III.

Specifications ................................................................................................................................... 3

A.

IV.
A.
B.
C.
D.

V.

DR-6080/9080C ..............................................................................................................................................3

Product Configuration.................................................................................................................... 4
Product Numbers .............................................................................................................................................4
Items In The Box .............................................................................................................................................5
Estimated Installation Time For Options.........................................................................................................5
System Configuration Minimum Requirements ..............................................................................................6
1. CPU (Personal Computer) ..........................................................................................................................6
2. Operating System: .......................................................................................................................................6
3. Interface.......................................................................................................................................................6
4. Imaging Application ....................................................................................................................................6

Service Features .............................................................................................................................. 7

A.
B.
C.
D.
E.
F.
G.

VI.

Installation .......................................................................................................................................................7
Serviceability ...................................................................................................................................................7
Periodic Replacement Parts .............................................................................................................................7
Special Tools ...................................................................................................................................................7
Customer Maintenance Items ..........................................................................................................................7
Periodic Maintenance Items ............................................................................................................................8
Emergency Replacement Parts ........................................................................................................................8

Service Policy................................................................................................................................... 9

A.

Authorized Servicer.........................................................................................................................................9
Current Authorized Servicer........................................................................................................................9
New Authorized Servicer .............................................................................................................................9
B. Authorized Servicer Technical Support...........................................................................................................9
1. Canon USA/Authorized Servicer .................................................................................................................9
2. Canon Technical Support Center ..............................................................................................................11
3. Internet Support.........................................................................................................................................12
C. Call Escalation Procedure..............................................................................................................................13
1.
2.

VII. Warranty Conditions .................................................................................................................... 14

A.
B.

Limited Warranty ..........................................................................................................................................14

Warranty Reimbursement..............................................................................................................................14

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VIII. Training.......................................................................................................................................... 15
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.

IX.
A.
B.

Overview .......................................................................................................................................................15
Certification ...................................................................................................................................................15
Who Should Take This Class ........................................................................................................................15
Training Facilities..........................................................................................................................................15
Prerequisite ....................................................................................................................................................15
What You Will Learn ....................................................................................................................................15
Course Format ...............................................................................................................................................15
Course Highlights ..........................................................................................................................................16
Course Equipment .........................................................................................................................................16
Materials ........................................................................................................................................................16

Appendix ........................................................................................................................................ 17
DR-6080 Scanner Product Limited Warranty ...............................................................................................17
DR-9080C Scanner Limited Product Warranty.............................................................................................18

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I.

II.

Product Overview
The DR-6080 (black & white) and the DR-9080C (black & white and color) are
two new versatile document image scanners that, when connected to a personal
computer with Microsoft Windows based application software,1 scans and files
both sides of documents at high speed. Both models capture documents in black
and white and Grayscale mode, however the DR-9080C is also capable of
capturing documents in 24-bit color.
As an Energy Star Partner, Canon U.S.A., Inc. has determined that this product
meets the Energy Star guidelines for energy efficiency.
Design Features
A.
High Speed Scanning
When scanning documents in Simplex Mode (scanning one side of the
document only) a ppm (pages per minute) designation is given to indicate
the speed specification of the scanner in terms of pages scanned. When
scanning in Duplex Mode (scanning both sides of the document) an ipm
(images per minute) designation is given to indicate the speed
specification of the scanner in terms of images scanned. The number of
pages scanned remains the same in both simplex and duplex modes.
1. Scanning Speeds
Approximate Number Of Scanned Documents2
100dpi x
200dpi x
300dpi x
400dpi x
600dpi x
100dpi
200dpi
300dpi
400dpi
600dpi
DR-6080

Mode

Binary

Simplex

N/A

63 ppm

63 ppm

30 ppm

20 ppm

Duplex

N/A

126 ipm

126 ipm

60 ipm

36 ipm

DR-9080C
Binary
Color
24-bit / with
jpg
compression

B.

1
2

Simplex

N/A

90 ppm

90 ppm

47 ppm

33 ppm

Duplex

N/A

180 ipm

180 ipm

80 ipm

56 ipm

Simplex

90 ppm

54 ppm

38 ppm

16 ppm

10 ppm

Duplex

180 ipm

92 ipm

64 ipm

28 ipm

12 ipm

Multiple Scanning Modes

Single/Double side documents
Automatic
Semi-Automatic
Remote
Manual feed
Text/Photo mode capability

Refer to the System Configuration Minimum Requirements on Page 6 of this Service Guide for further information.
Based on document size A4. These numbers may differ depending upon the computer used and/or other conditions.

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C.

D.
E.

F.

G.

H.

I.

J.

K.

L.

M.

N.

Front Operation
To facilitate intensive operation, most operations can be managed from
the control panel located on the front of either unit.
Image Compression
JPEG
Image Sensor
The CMOS CIS (Contact Image Sensor) allows simultaneous front and
back (Duplex) capture of document images.
Image Rotate
The scanner recogizes the direction of charactures and rotates the image
to the correct document direction automatically.
Double Feed Detection
Documents double fed into the scanner can be detected by thickness and
length.
Easy Maintenance
The Feed Rollers (Pick-up, Feed, and Retard Rollers) are end-user
replaceable items.
Staple Detection
The staple detector senses the lift-up mode when stapled documents are
fed into the scanner and will automatically stop the scanner.
Utility Software
CapturePerfect 2.0 is high-performance utility software that includes the
following new software functions:

Documents can be saved as a searchable PDF through OCR

processing

Scan batch mail for easy transmission by e-mail

Imprinter (Option)
The Imprinter prints a variety of text messages on the front of each
scanned document using an inkjet cartridge.
Endorser ED600 (Option)
The Endorser ED600 endorses bank checks and other documents by
printing up to 8-digit numbers on the back of the scanned document. The
ED600 option is available for both models. However, when the ED600 is
installed on the DR-9080C then the maximum scanning speed becomes
approximately 85 ppm or 170 ipm when scanning in duplex mode.
Hard Counter (Option)
The Hard Counter counts the number of pages scanned through the
scanner.
Barcode Module (Option)
The Barcode Module is an optional module that enables the
ISIS/TWAIN driver to recognize barcodes.

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III.

Specifications
Note: All specifications are subject to change without notice.

A.

DR-6080/9080C
Type

Desktop Sheet-fed Scanner

Document Feeding

Automatic or Manual Sheet feeding

Document Size
Document Thickness

Width 2.2 - 12.0 (55-305mm)

Length 2.8 17.0 (70-432mm)
Long Document Mode: Up to 39.4 (1,000mm)
Automatic Feeding: 0.06-0.15mm
Manual Feeding: 0.05-0.20mm

Feed Tray Capacity

Maximum Stack Height: 50mm (up to A4 size), 20mm (~A3 size)

Duty Cycle

5,000 10,000 pages per day (A4 size)

Scanning Element

Contact Image Sensor (CMOS CIS)

Light Source

LED, RGB (Red, green and blue)

Resolutions (dpi)

Scanning Modes

Black & White

600x600, 400x400, 300x300, 240x240, 200x200,

150x150, 100x100
Simplex/Duplex in each mode: Binary, Error
Diffusion, Advanced Text Enhanced
Simplex/Duplex: 8-bit grayscale
Simplex/Duplex (DR-9080C only): 24-bit color,
24-bit smoothing color

Color
Interface

SCSI-3
USB 2.0

Software

ISIS/TWAIN driver, Canon CapturePerfect

Power Requirements

AC100-120V, 50/60Hz, 220-240V, 50/60Hz

Power Consumption

120W or less

Operating Environment

50-90.5 F (10-32.5 C), 20-80% RH

Dimensions (W x D x H)

Approximately 18.1 x 20.7 x 12.2 (460 x 525 x 321mm)

Weight

Approximately 55.1 lbs. (25kg)

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IV.

Product Configuration
A.
Product Numbers
Item Number3

Item

DR-6080

9036A002AA

DR-9080C

8926A002AA
Accessories

Imprinter

8927A001AA

Hard Counter

8927A002AA

Barcode Module

8927A003AA

Endorser ED600

3650A005AA
Consumables

Note: The Hewlett-Packard company manufactures the Imprinter Ink Cartridge. They are available direct
from Hewlett-Packard (http://www.hp.com/oeminkjet) as well as in local computer and office supply stores.

Imprinter Ink Cartridge (Black)

C6602A

Imprinter Ink Cartridge (Red)

C6602R

Imprinter Ink Cartridge (Green)

C6602G

Imprinter Ink Cartridge (Blue)

C6602B

Ink Roller, Black (for ED600)

6331A001AA

Ink Roller, Red (for ED600)

6334A001AA

Ink Roller, Purple (for ED600)

6333A001AA

Ink Roller, Green (for ED600)

6332A001AA

Exchange Roller Kit

8927A004AA

The Exchange Roller Kit is a Sales item that includes one Retard Roller and one Feed
Roller. The contents of the Exchange Roller Kit are shown in the chart below.
Description
Retard Roller x 1
Feed Roller x 1
Retard Roller x 1

Estimated
Life

Remarks

250,000
sheets
scanned*

Replace when feeding errors begin to occur frequently.

* Based on the number of sheets separated, not the size of the sheets scanned.

Subject to change to reflect future engineering revisions.

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B.

C.

Items In The Box

Main Unit

Hardware Instructions

Warranty card

Power Cord

Quick Reference Guide

Setup CD-ROM

Estimated Installation Time For Options

The estimated installation time is approximate and assumes that a trained
technician is completing the installation.
Included in the estimated installation times are the following:
Trained Technicians level of experience
Unpacking the options
Any necessary adjustments
Excluded in the estimated installation times are the following:
PC setup
Installation space preparation
The following chart includes the estimated installation times based on the
above conditions to install the optional items:
Item

Estimated Installation Times

Imprinter

15 minutes

Endorser ED600

20 minutes

Hard Counter

15 minutes

Barcode Module

20 minutes

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D.

System Configuration Minimum Requirements

The recommended system configuration minimum requirements for the
DR-6080/9080C are as listed below:
1. CPU (Personal Computer)
IBM PC/AT or compatible
Intel Celeron 733 MHz or faster
256 MB main memory or more (recommended)
100 MB or more of free space on the hard disk
Monitor at a resolution of 1024 x 768 (XGA) or greater
(recommended)
2. Operating System:
For SCSI: Windows 98SE/Me/XP, Windows NT 4.0 Workstation
SP6, Windows 2000 Professional SP4
For USB: Windows 98SE/Me/XP, Windows 2000 Professional
SP4
3. Interface
SCSI interface for PC compatible
o Recommended: Adaptec (AHA-2930U, AHA2940AU,
AHA-2930LP, ASC-19160, ASC-29160, APA-1480)
4. Imaging Application
ISIS or Twain compliant
High Speed USB 2.0
Note: If the CPU, memory, SCSI card, or USB interface card does not
meet the recommended specifications, the scanning speed may slow
down or the time required to transfer data may increase.

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V.

Service Features
A.
Installation
The DR-6080 and DR-9080C are both designed for customer (end-user)
installation. No technician is required to install the main unit.
B.

Serviceability
Although the customer can install the main unit, a trained technician must
install the accessories. Since service modes are preinstalled, there are no
service mode tools on a floppy disk as with previous models. The service
mode contains a total counter however; a technician can reset it. The
roller system is designed for ease of service.

C.

Periodic Replacement Parts

The part listed below is to be replaced as needed.
Description
Solenoid Assembly

D.
E.

Quantity

Expected
Life4
(sheets)

MF1-4251-000

1,500,000

Remarks
For pick-up

Special Tools
Shading Sheet (TKM-0336)
Customer Maintenance Items
:clean
Unit

:replace

Location/Parts

Reading Unit

Pick-up roller
Retard roller
Feed roller
Other rollers
Reading Glass

Imprinter

Guide Plate

Feed Unit

Item Number3

:lubricate
As
Necessary

:adjust
Every
250,000
sheets

:inspect
Remarks

Wipe with a cloth

slightly moistened with
water, then wipe dry
Wipe with a dry cloth
Remove the ink on the
Guide Plate with a
cotton swab

Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors
including, without limitation, environment and customer handling of the scanner equipment.

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F.

Periodic Maintenance Items

:clean
Unit

:replace

Location/Parts

Feed Unit

:lubricate
Every
250,000
sheets

:adjust
Every
500,000
sheets

:inspect
Every
1,500,000
sheets

Pick-up roller
Retard roller
Feed roller

User
replacement

Other rollers

Wipe with a cloth

slightly
moistened with
water, then wipe
dry

Document Sensor

Clean with an air

blower or cotton
swab

Reading Glass

Wipe with a cloth

slightly
moistened with
water, then wipe
dry

Reading Unit

Perform Shading
Correction every
1,500,000
sheets

Reading Unit

Drive Unit
Imprinter

G.

Remarks

Solenoid for pickup

Remove the ink
on the Guide
Plate with a
cotton swab

Guide Plate

Emergency Replacement Parts

The Emergency Parts that are recommended to be kept on hand to
provide in case of emergency failure are as listed below.
Part Name
PCB Assembly, Control, Main
PCB Assembly, Control, 10 Sub
PCB Assembly, Control
Reading Unit
Motor, Stepping, DC

DR-6080/9080C Service Guide

Part Number3
MG1-3507-000
MG1-3506-000
MG1-3432-000
MG1-3501-000
MH7-7040-000
MH7-1130-000

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Quantity
1
1
1
1
2
1

Remarks
DR-6080
DR-9080C

Main motor

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VI.

Service Policy
A.
Authorized Servicer
1. Current Authorized Servicer
Service Dealers or Resellers with a current Authorized Servicer
Agreement who successfully complete the Service Training for the
DR-6080/9080C will receive a new Schedule A to be included with their
Authorized Servicer Agreement.
2. New Authorized Servicer
Service Dealers who are not authorized under the DR Scanner
Sales Agreement in conjunction with a DR Scanner Servicer
Agreement should contact their respective District Account
Executive. A Sales Agreement is required before an Authorized
Servicer Agreement can be entered into. This option is not
available to resellers.
B.

Authorized Servicer Technical Support

The following support mechanisms have been established to deliver high
quality, timely technical support services, and product information to
DR-6080/9080C Authorized Servicers. These support services cover
areas such as system and user software, networking and connectivity
issues, electro-mechanical operations, and other hardware servicing.
1. Canon USA/Authorized Servicer
In order to ensure that each Authorized Servicer receives the highest
level of support, and in turn can resolve the end-customers problems
quickly and accurately, here are several recommendations for
maximizing your technical support request.

Authorized Servicer Support personnel should check technical

documentation (Manuals, Tech. Pubs, etc.) and the e-Support
website (24 hours a day, 7 days a week) before calling Canon USAs
Technical Support Center since your concern may have already
been addressed and documented.

Have your Support ID Number ready when you call the Technical
Support Center and prepare to be at the location where the scanner
is accessible. This dramatically improves the Technical Support
Centers ability to help troubleshoot the problem and eliminates any
of the guesswork when answering a specific question. There are
many causes to various problems, but by being at the location
when calling, it takes the speculation out of the troubleshooting
process by supplying accurate answers to what the machine /
application is doing.

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Provide the serial number of the installed scanner you are

troubleshooting. While this is required for access to support, it will
also provide the Specialist with information about previous calls for
support.

Be prepared to provide environment specific information and any

other site-specific variables.

Submit and update your profile information such as cell phone

number, e-mail address or company address. To do so, you can
logon to e-Support and access the Current Profile section to make
updates or call Canon USAs Technical Support Center. Accurate
profile information will allow for quick contact if more information is
required from the caller later on.

At the completion of each call, a ticket number is provided. If the

Support Specialist does not provide a number, the caller should ask
for the ticket number.

A return call from a Authorized Servicer Technician with a resolution

is extremely helpful. The information Canon USA receives from you
on what actually resolved the problem is sent to the Support
Specialist and enables them to better assist other callers who might
have the same problem you just fixed.

Making certain that all of our support partners get the highest quality
technical support as fast as possible makes everyone more
productive and ultimately delivers better results and customer
satisfaction.

Following some of these basic guidelines, and working as a team,

helps everyone achieve their support goals.

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2. Canon Technical Support Center

In the event assistance is required by the Authorized Servicer for the
support of the DR-6080/9080C, Canon USAs Technical Support Center
will provide support and problem escalation for the Authorized Servicer.
The Technical Support Center (1-800-528-2830) will provide second
level support for Authorized DR-6080/9080C Servicers only. A valid
Support ID and DR-6080/9080C serial number is required to access the
Technical Support Center. Hardware support is available Monday
through Friday, 9:00am-8:00pm Eastern Time and software and
connectivity support is available Monday through Friday, 9:00am6:00pm Eastern Time.
Canons Technical Support Center support responsibilities are as
follows:

All technical support for the customer is provided solely by the

Authorized Servicer.

The Canon USA Technical Support Center will be the central contact
for the reporting of all known outstanding hardware and software
issues to Canon USAs development groups.

The Canon USA Technical Support Center will be available to all

Authorized Servicers, Systems Engineers and Technicians.

The Technical Support Center will provide technical information

regarding all Canon associated hardware and software products.

The Technical Support Center will deploy, as required through

proper escalation procedures, on-site Canon USA Systems
Engineers.

The Technical Support Center will provide a single place for problem
escalation for engineering and development teams.

The Technical Support Center will provide the highest level of

Professionalism and Customer Satisfaction.

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3. Internet Support
Canon USAs Systems and Technical Support Division provides high
quality e-Support via the internet and is only available for Canon USA
Authorized Service Dealers.
Canon e-Support is designed to give Authorized Servicer Technicians
access to technical support information via the Worldwide Web. The
following functions and information can be accessed:

Proactive notification of new releases,

Publications and other information via e-mail.

Search for Technical Solutions with the Integrated Knowledge

Management System through natural language query.

Read or download on-line documentation.

Download Firmware.

Track and Modify logged Cases.

Review all open Cases.

Technical

Bulletins,

In order to access e-Support and Telephone support, you must first

register for a Support ID. To register for a support ID, go on-line to
the Canon USA Systems and Technical Support Divisions e-Support
Center at http://www.support.cusa.canon.com. Click on the Register
To Join button and follow the instructions for registration. This service
is available at no additional charge to all authorized dealers.

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C.

Call Escalation Procedure

Canon USA provides a time sensitive call escalation process for all
authorized DR-6080/9080C servicers. The Technical Support Center is
the single point of entry for this process. Once a call is placed to the
Technical Support Center and information is logged into the call
management system, a case number will be assigned to the call. Every
effort is made to resolve the problem during the call. Calls that cannot be
resolved during the initial call and require escalation, need to follow the
process below. The status of all escalated cases can be viewed via eSupport or by calling the Technical Support Center.

Canon DR-6080/9080C
End-User

End-User Contacts
Authorized Servicer

Authorized Servicer Contacts

Canon USA TSC

Status
Modify

Assistance Required

Canon USA
Technical Support Center
1-800-528-2830

Canon USA
Systems Engineers

Canon USA
Engineering

DR-6080/9080C Service Guide

Update Case

Update Case

Update Case

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VII.

Warranty Conditions
A.
Limited Warranty
The Limited Warranty for the DR-6080 and DR-9080C are effective for 90
days after delivery to the original purchaser.
Refer to the Warranty terms and conditions in the Appendix of this Service
Guide for complete details.
B.
Warranty Reimbursement
During the 90-day warranty period, Canon USA will reimburse
DR-6080/9080C Authorized Servicers for warranty service. A flat labor
rate of $115.00 per incident, as well as dealer cost for parts, will be
credited to Authorized Servicers account based on the conditions listed
below.
Incident
Manufacturer's defect
Manufacturer's upgrade
Service adjustments
No fault found
Installation of Scanner
Installation of Driver
Software application related
Configuration setup
Cleaning
Preventative maintenance
Customer replaceable units
Customer tampering
Customer Misuse or Neglect
User training
Acts of God
Repair by service representative not qualified by Canon USA
Use of supplies or parts not distributed by Canon USA
Use of the product with non-compatible computers,
peripherals or software.
Product on which original identifying marks or serial numbers
have been defaced, removed, or altered.
Fluctuations in electrical current

Warranty
Labor
Reimbursement
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No

To request parts reimbursement credit, visit the warranty section of the

Canon e-Support Center and complete the e-Tag warranty claim process.
Print out the e-Tag form and submit it to the address provided, along with
the defective part(s), and a copy of the machines service history log.
Refer to the Warranty terms and conditions in the Appendix of this Service
Guide for complete details for warranty coverage.

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VIII.

Training
A.
Overview
The DR-6080/9080C Self-Paced Training Program was developed to
provide the technician the knowledge required to install, upgrade, service,
and maintain these scanners in the field. This Self-Paced Training
Program will, through a detailed Technical Reference Manual and hands
on exercises, provide a complete understanding of the basic scan features
of this machine along with its new technology.

B.
C.

D.

E.
F.

G.

The course will also focus on the DR-6080/9080C features, functions,

hardware installation, software, user mode options, disassembly,
component identification, and service mode items. Training will also
include troubleshooting and diagnostic tips to support these machines.
Each student will achieve the comfort level necessary to service this
machine in the field.
Certification
DR-6080/9080C
Who Should Take This Class
Field Technicians who are required to install, service, or support the
DR-6080/9080C.
Training Facilities
This Self-Paced Training Program can be conducted at any Dealer facility
that is suitable for student learning.
Prerequisite
Basic computer knowledge
What You Will Learn
Product Overview

Installation and User Mode

Service Mode, Adjustments, and Maintenance

Disassembly and Component Identification

Troubleshooting Tips
Course Format
The DR-6080/9080C course is an instructor facilitated Self-Paced Training
Program promoting student-centered learning.

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DR-6080/9080C Service Guide

H.

I.

Course Highlights
This course was developed with the Technician in mind. Real world
practices and tips are added to bring additional perspective to the
course.
Students may work at their own pace.
The Self-Paced Training Package includes a high quality Technical
Reference Manual for the Service Technician.
Course Equipment
DR-9080C (Required)

J.

Personal Computer with the following minimum specifications:

o Intel Celeron 733 MHz
o 256 MB RAM
o 100 MB Hard Drive
o Compatible SCSI Board or USB 2.0 connection and corresponding
cable
o 1024 x 768 display (XGA)
o Windows 98SE/Me/XP SP1, Windows 2000 Professional SP4,
Windows NT 4.0 Workstation5 SP6
Materials
The materials required for the DR-6080/9080C Self-Paced Training
Program are listed in the table below:
Item Number3

Description
DR-6080/9080C Self-Paced Training Package
DR-6080/9080C Service Manual
DR-6080/9080C Parts Catalog

Download from the e-Support site

MY8-13A1-000
MY8-31A0-000

Service materials may be ordered through the Canon Network Access

(CNA) website http://www.cna.cusa.canon.com.
One DR-9080C Service Training unit (Item Code3: 8926A008AA) may
be purchased through CNA to facilitate the Self-Paced Training
Program.
Resellers are limited to buying units from their respective distributors.
The training package is available for free download from the e-Support
website. You can navigate there as follows:
http://www.support.cusa.canon.com
Training
Courses & Schedules
Course Catalog
Course Search (choose Image Filing & Scanners)
Select the DR-6080/9080C Training Course
Select Course Overview
Download the Course from the bottom of the Course Overview page
5

When connecting to a Windows NT 4.0 Workstation a SCSI connection must be used.

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DR-6080/9080C Service Guide

IX.

Appendix
A.
DR-6080 Scanner Product Limited Warranty

The limited warranty set forth below is given by Canon USA, Inc. and Canon Canada, Inc. ("Canon") with respect to your Canon DR 6080 Scanner Product
packaged with this limited warranty (the "Product"). Canon warrants the Product to be free from defects in workmanship and material under normal use and
service for a period of ninety (90) days after delivery to the original purchaser (Purchaser) by Canon or its authorized dealer or a reseller. During the relevant
warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or exchange the
Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to
consumables, as to which there shall be no warranty or replacement.
The Product covered by this Limited Warranty will be exchanged or repaired by Canon or an authorized service provider (the "Service Provider"). To arrange for
service for the Product under warranty, please call:
In the United States:

In Canada:

Your local Service Provider; or call

1-800-423-2366, Monday through Friday from 8:00 a.m. to 8:00 p.m.,
E.T.

Your local Service Provider; or call

1-800-OK-CANON, Monday through Friday from 9:00 a.m. to 5:00
p.m., E.T.

If the Product malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently established by
appropriate documentation, then you will be charged for such service at the then-current service call rates of Canon or the Service Provider.
This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall
have no responsibility. ACCESSORIES AND OPTIONS FOR, AS WELL AS NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND
SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon
brand item is given by the manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND
CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE
PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR
CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED
PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT,
MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW
OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANONS USER'S GUIDE OR OTHER
DOCUMENTATION FOR THE PRODUCT, (C) INSTALLATION OR REPAIR BY OTHER THAN PURCHASER OR SERVICE REPRESENTATIVES QUALIFIED
BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE
DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E)
USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE INCLUDING THE USE OF THE PRODUCT
IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS
WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED,
REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S
ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS
IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE
CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR
OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR
OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT
THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING
OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
Conditions of warranty
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC.

One Canon Plaza
Lake Success, New York 11042-9979

CANON CANADA, INC.

6390 Dixie Road
Mississauga, Ontario L5T 1P7
Canada

Pub Number: CE-WE-091

DR-6080/9080C Service Guide

Rev. 0

November 2003 Page 17

DR-6080/9080C Service Guide

B.

DR-9080C Scanner Limited Product Warranty

The limited warranty set forth below is given by Canon USA, Inc. and Canon Canada, Inc. ("Canon") with respect to your Canon DR 9080C Scanner Product
packaged with this limited warranty (the "Product"). Canon warrants the Product to be free from defects in workmanship and material under normal use and
service for a period of ninety (90) days after delivery to the original purchaser (Purchaser) by Canon or its authorized dealer or a reseller. During the relevant
warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or exchange the
Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to
consumables, as to which there shall be no warranty or replacement.
The Product covered by this Limited Warranty will be exchanged or repaired by Canon or an authorized service provider (the "Service Provider"). To arrange for
service for the Product under warranty, please call:
In Canada:
In the United States:

Your local Service Provider; or call

Your local Service Provider; or call

1-800-OK-CANON, Monday through Friday from 9:00 a.m. to 5:00

1-800-423-2366, Monday through Friday from 8:00 a.m. to 8:00 p.m.,
p.m., E.S.T.
E.S.T.
If the Product malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently established by
appropriate documentation, then you will be charged for such service at the then-current service call rates of Canon or the Service Provider.

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall
have no responsibility. ACCESSORIES AND OPTIONS FOR, AS WELL AS NON-CANON Brand COMPUTERS, PERIPHERAL EQUIPMENT and SOFTWARE
WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is
given by the manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND
CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE
PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR
CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED
PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT,
MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW
OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANONS USER'S GUIDE OR OTHER
DOCUMENTATION FOR THE PRODUCT, (C) INSTALLATION OR REPAIR BY OTHER THAN PURCHASER OR SERVICE REPRESENTATIVES QUALIFIED
BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS, (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE
DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E)
USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE INCLUDING THE USE OF THE PRODUCT
IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY MANUAL OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS
WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED,
REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S
ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS
IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE
CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR
OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR
OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT
THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING
OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASERS EXCLUSIVE REMEDY.
Conditions of warranty
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS PURCHASED AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC.

One Canon Plaza
Lake Success, New York 11042-9979

CANON CANADA, INC.

6390 Dixie Road
Mississauga, Ontario L5T 1P7
Canada

Pub Number: CE-WE-089

DR-6080/9080C Service Guide

Rev. 0

November 2003 Page 18