Lamp Iran

Correlations
x1.1
x1.2
x1.3
x1.4
,843(**)
,698(**)
,438(**)
,811(**)
.
110
,000
110
,000
110
,000
110
,000
110
,843(**)
,877(**)
,693(**)
,940(**)
,000
110
.
110
,000
110
,000
110
,000
110
,698(**)
,877(**)
,778(**)
,913(**)
,000
110
,000
110
.
110
,000
110
,000
110
,438(**)
,693(**)
,778(**)
,798(**)
,000
110
,000
110
,000
110
.
110
,000
110
,811(**)
,940(**)
,913(**)
,798(**)
,000
110
** Correlation is significant at the 0.01 level (2-tailed).
,000
110
,000
110
,000
110
.
110
x1.1
x1.2
x1.3
x1.4
bukti fisik
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
Pearson
Correlation
Sig. (2-tailed)
N
bukti fisik
Correlations
x2.1
Pearson Correlation
1
Sig. (2-tailed)
.
N
110
x2.2
Pearson Correlation
,865(**)
Sig. (2-tailed)
,000
N
110
x2.3
Pearson Correlation
,614(**)
Sig. (2-tailed)
,000
N
110
kehandalan
Pearson Correlation
,900(**)
Sig. (2-tailed)
,000
N
110
x2.1
x2.2
,865(**)
,000
110
1
.
110
,755(**)
,000
110
,951(**)
,000
110
x2.3
,614(**)
,000
110
,755(**)
,000
110
1
.
110
,825(**)
,000
110
kehandalan
,900(**)
,000
110
,951(**)
,000
110
,825(**)
,000
110
1
.
110
Correlations
x3.1
Pearson Correlation
1
Sig. (2-tailed)
.
N
110
x3.2
Pearson Correlation
,880(**)
Sig. (2-tailed)
,000
N
110
x3.3
Pearson Correlation
,737(**)
Sig. (2-tailed)
,000
N
110
daya tanggap
Pearson Correlation
,893(**)
Sig. (2-tailed)
,000
N
110
x3.1
x3.2
,880(**)
,000
110
1
.
110
,895(**)
,000
110
,977(**)
,000
110
x3.3
,737(**)
,000
110
,895(**)
,000
110
1
.
110
,935(**)
,000
110
daya tanggap
,893(**)
,000
110
,977(**)
,000
110
,935(**)
,000
110
1
.
110
Correlations
Correlations
x4.1
x4.1
Pearson
Correlation
Sig. (2-tailed)
Pearson
Correlation
Sig. (2-tailed)
Pearson
Correlation
Sig. (2-tailed)
Pearson
Correlation
Sig. (2-tailed)
,915(**)
,659(**)
,938(**)
,000
,000
,000
110
110
110
,915(**)
,707(**)
,954(**)
,000
,000
,000
110
110
110
110
,659(**)
,707(**)
,842(**)
,000
,000
,000
110
110
110
110
,938(**)
,954(**)
,842(**)
,000
,000
,000
110
110
110
110
N
jaminan
jaminan
N
x4.3
x4.3
110
N
x4.2
x4.2
Correlations
Correlations
x5.1
x5.1
Pearson
Correlation
Sig. (2-tailed)
N
x5.2
Pearson
Correlation
Sig. (2-tailed)
N
x5.3
Pearson
Correlation
Sig. (2-tailed)
N
empaty
Pearson
Correlation
Sig. (2-tailed)
N
x5.2
x5.3
,862(**)
,728(**)
,912(**)
,000
,000
,000
110
110
110
110
,862(**)
,799(**)
,946(**)
,000
,000
,000
110
110
110
110
,728(**)
,799(**)
,927(**)
,000
,000
,000
110
110
110
110
,912(**)
,946(**)
,927(**)
,000
,000
,000
110
110
110
110
empaty
Correlations
y1.1
y1.1
Pearson
Correlation
Sig. (2-tailed)
N
y1.2
Pearson
Correlation
Sig. (2-tailed)
N
y1.3
Pearson
Correlation
Sig. (2-tailed)
N
y1.4
Pearson
Correlation
Sig. (2-tailed)
N
y1.5
Pearson
Correlation
Sig. (2-tailed)
N
y1.6
Pearson
Correlation
Sig. (2-tailed)
N
y1.7
Pearson
Correlation
Sig. (2-tailed)
N
kepua
san
konsu
men
Pearson
Correlation
Sig. (2-tailed)
N
kepuasan
konsumen
y1.2
y1.3
y1.4
y1.5
y1.6
y1.7
,902(**)
,780(**)
,713(**)
,875(**)
,666(**)
,794(**)
,840(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,902(**)
,718(**)
,698(**)
,847(**)
,729(**)
,776(**)
,839(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,780(**)
,718(**)
,679(**)
,782(**)
,645(**)
,766(**)
,749(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,713(**)
,698(**)
,679(**)
,770(**)
,705(**)
,793(**)
,841(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,875(**)
,847(**)
,782(**)
,770(**)
,747(**)
,748(**)
,915(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,666(**)
,729(**)
,645(**)
,705(**)
,747(**)
,639(**)
,828(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,794(**)
,776(**)
,766(**)
,793(**)
,748(**)
,639(**)
,782(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
,840(**)
,839(**)
,749(**)
,841(**)
,915(**)
,828(**)
,782(**)
,000
,000
,000
,000
,000
,000
,000
110
110
110
110
110
110
110
110
Reliability bukti fisik

Case Processing Summary
N
Cases
Valid
Excluded
(a)
Total
110
%
100,0
,0
110
100,0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
,910
N of Items
4
Reliability kehandalan
Cronbach's
Alpha
N of Items
,893
Reliability daya tanggap

Cronbach's
Alpha
,925
N of Items
3
Reliability jaminan
Cronbach's
Alpha
N of Items
,906
Reliability empati
Cronbach's
Alpha
N of Items
,905
Reliability kepuasan konsumen

Cronbach's
Alpha
,954
N of Items
7
Regression
Variables Entered/Removed(b)
Model
1
Variables
Entered
Variables
Removed
empaty,
bukti fisik,
kehandalan,
daya
tanggap,
jaminan(a)
Method
Enter
a All requested variables entered.

b Dependent Variable: kepuasan konsumen
Model Summary
Model
1
Adjusted R
Square
R Square
Std. Error of
the Estimate
,890(a)
,792
,782
2,683
a Predictors: (Constant), empaty, bukti fisik, kehandalan, daya tanggap, jaminan
ANOVA(b)
Model
1
Regression
Residual
Total
Sum of
Squares
2854,843
df
5
Mean Square
570,969
748,657
104
7,199
3603,500
109
F
79,316
Sig.
,000(a)

Coefficients(a)
Unstandardized
Coefficients
Model
B
1
Standardized
Coefficients
Std. Error
Sig.
Beta
(Constant)
1,202
1,101
1,092
,277
bukti fisik
,224
,197
,119
1,138
,258
kehandalan
,836
,282
,363
2,961
,004
daya tanggap
,907
,282
,415
3,219
,002
jaminan
1,045
,348
,409
3,002
,003
empaty
,860
,262
,402
3,282
,001
a Dependent Variable: kepuasan konsumen
Regression
Coefficients(a)
Unstandardized
Coefficients
Model
B
1
Standardized
Coefficients
Std. Error
(Constant)
1,202
1,101
bukti fisik
,224
,197
kehandalan
,836
,282
Beta
Collinearity
Statistics
Tolerance
VIF
1,092
,277
,119
1,138
,258
,183
5,460
,363
2,961
,004
,133
7,511
daya
tanggap
jaminan
,907
,282
,415
3,219
,002
,120
8,331
1,045
,348
,409
3,002
,003
,108
9,286
empaty
,860
,262
,402
3,282
,001
,133
7,517
a Dependent Variable: kepuasan konsumen
Regression
Model Summary(b)
Model
1
Sig.
R
,890(a)
R Square
,792
Adjusted R
Square
,782
Std. Error of
the Estimate
2,683
Durbin-Watson
2,061

Nonparametric Correlations
Correlations
Spearman's
rho
bukti fisik
,000
,000
,000
,830
110
110
110
110
109
,565(**)
1,000
,620(**)
,899(**)
,769(**)
-,048
,000
,000
,000
,000
,623
110
110
110
110
110
109
,647(**)
,620(**)
1,000
,620(**)
,741(**)
,173
,000
,000
,000
,000
,073
110
110
110
110
110
109
,544(**)
,899(**)
,620(**)
1,000
,782(**)
,004
,000
,000
,000
,000
,963
110
110
110
110
110
109
,667(**)
,769(**)
,741(**)
,782(**)
1,000
,049
,000
,000
,000
,000
,611
110
110
110
110
110
109
,021
-,048
,173
,004
,049
1,000
,830
,623
,073
,963
,611
109
109
109
109
109
109
,647(**)
,000
110
Correlation
Coefficient
Sig. (2-tailed)
N
Correlation
Coefficient
Sig. (2-tailed)
N
Correlation
Coefficient
Sig. (2-tailed)
N
abs_res1
,021
,565(**)
empaty
,667(**)
1,000
Correlation
Coefficient
Sig. (2-tailed)
jaminan
,544(**)
daya tanggap
daya tanggap
abs_res
1
kehandalan
Correlation
Coefficient
Sig. (2-tailed)
kehandalan
empaty
bukti fisik
Correlation
Coefficient
Sig. (2-tailed)
N
jaminan
Curve Fit
MODEL:
_
MOD_1.
Independent:
y1
Dependent Mth
x1
x2
x3
x4
x5
LIN
LIN
LIN
LIN
LIN
Rsq
d.f.
Sigf
b0
b1
,623
,706
,730
,695
,564
108
108
108
108
108
178,20
259,21
291,88
245,92
139,55
,000
,000
,000
,000
,000
2,5796
1,1739
,4063
1,9571
1,3064
,4188
,3645
,3913
,3262
,3512

Lamp Iran

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Lamp Iran

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Correlations

** Correlation is significant at the 0.01 level (2-tailed).

** Correlation is significant at the 0.01 level (2-tailed).

Reliability bukti fisik

a Listwise deletion based on all variables in the procedure.

Reliability daya tanggap

Reliability kepuasan konsumen

a All requested variables entered.

a Predictors: (Constant), empaty, bukti fisik, kehandalan, daya tanggap, jaminan

a Dependent Variable: kepuasan konsumen

a Dependent Variable: kepuasan konsumen

a Predictors: (Constant), empaty, bukti fisik, kehandalan, daya tanggap, jaminan

** Correlation is significant at the 0.01 level (2-tailed).

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