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RESUME

TANVEER KHAN
Mobile: +971521350307
E-mail: blingz1989@gmail.com
Address: Discovery Gardens,Dubai

Career Objective:
Seeking a challenging position in a progressive organization which can offer opportunities,
growth and professional development

PROFESSIONAL EXPERIENCE
Senior Executive at Aegis BPO Ltd India
17 Months

Role:
Working with Aegis BPO Ltd Bangalore India, I was provided different operational opportunities
to work with.
Worked as a Reservations agent cum Guest support advisor, I specialise in group bookings, Air
ticket reservations and hotel check-in.

Been awarded for top performance for a reservations agent with a proven output
Responsibilities:

To provide assistance in making reservations.


To explain their reservations/Itinerary to the customers and satisfy them up to their
needs and requirements.
To assist the customer in their Reservations and ticketing services.
Ensure that the customer is provided with complete support and service with their
baggage and Check-ins with shear quality after service.
Operations on Card Management System, CMS/E payment, Handling Debt card
payments.
Managing data of Service Requests, Complaints, EOD report management and initiating
daily Agendas for the team.

Senior Customer service Advisor at Accenture


18 Months

Role:
Working with Accenture I was provided grater responsibilities for the experience I carried from
the previous company, I was an acting ATL and was responsible for EOD Reports, team
engagement activities and for conducting Daily team huddles.
Apart from the extra initiatives, I was a specialist catering hard-core customer service and
rendering sales targets.
Was appreciated with a summit award 2s for the talent and productivity showcased.
Responsibilities:

Providing accurate resolution to the customers concern ensuring delight.


To explain the product(s) to the customers and satisfy them up to their needs and
requirements.
To assist the customer in their billing quarries and providing suitable resolution
benefiting the Client as well as the customer.
Operations on Card Management System, CMS, Accepting payments and processing
refunds on scenario based requests.
Managing data of Service Requests, Debit Card Maintenance, Complaints, Day End
Reports, and Daily Agenda etc.
Inbound/Outbound executive for Virgin Media Swansea, UK. having the honour to be a
part of the team of the pioneers for Virgin media customer support

PROFESSIONAL DEVELOPMENT

Have completed a certification in web Designing 2008.


Life insurance License holder Certified through IRDA 2011.
Have contributed and volunteered with FISA-B.
Have provided lectures/trainings on interpersonal relations and personality
development.
Soft skills Training from Virgin media Swansea UK.

SKILLS & SPECIFICATION

Computer proficiency with Microsoft Office.


Ability to operate under solid pressure and meet tight deadlines.
Excellent Excel, PowerPoint, Word, and Outlook skills.
Effective project management skills.
Build excellent working relationship to attain goals.

Work collaboratively and efficaciously as a team member.


Be self-motivated, confident, energetic, and creative.
Communicate excellently in verbal and in writing with all kinds of people.

PERSONAL PROFILE

Date of Birth
Fathers Name
Marital status
Nationality
Languages

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23-04-1990
AKBAR KHAN
Single
INDIAN
English, Hindi, Urdu, Kannada and Telugu

Interest/ Hobbies

Listening to Music
Singing
Sketching
Video Editing
Vloging

Reference: Available on request.

I hereby declare that all the above-furnished information is true to the best of my knowledge.

Place: Dubai
TANVEER KHAN