Escolar Documentos
Profissional Documentos
Cultura Documentos
Accountability
E-governance: Applications, Models, Successes, Limitations,
and Potential
Citizens Charters
Transparency and Accountability -10th ARC
CVC
Lokayuktas and Lokpals
E-gov
RTI
Institutional and other measures
e-governance- applications, models, successes, limitations, and
potential
Topics to cover:
- Definition of e-governance
- Four stages of e-governance as outlined by OECD
- Four stages in Indian context
- Four kinds of interactions facilitated by e-governance
- Atleast one example for each of these (state/ central
government)
- 1 key recommendation from UNs report on e-gov
- 1 key lesson from Indias attempts at computerization of land
records
- 5 models of e-governance (e-BCCI)
- Success rate for e-gov projects in India
- Core principles for e-gov in India
- Key steps towards implementation of e-gov reforms (what
should be done and in what sequence?)
- NeGP: aim, 3 components
Good governance aims at providing public services effectively,
efficiently, and equitably to the citizens. Citizens are thus at the core
of good governance. It incorporates elimination of corruption, which
can be defined as the use of public office towards private gains.
E- Governance
Bhoomi (Karnataka):
Computerized kiosks offer procurement of land records and
requests for changes to land titles
Gyandoot (Maharashtra)
Computerized kiosks offer information on agricultural
commodity rates, and certificates for income, domicile,
caste; BPL list, hindi newspaper etc., with a prescribed
service charge for each service
No loan or government subsidies were involved
Demonstrates that supporting infrastructure is a must for egov projects, as situation of power supply, connectivity, and
backend support was bad
User charges in rural areas may be a detarrant
iv.
Lokvani (UP)
Computerized kiosks offer information on various
government schemes, land records, agricultural commodity
rates, and certificates for income, domicile, caste; BPL list,
hindi newspaper etc., with a prescribed serve charge for
each service
Existing cyber cafes were given licenses to run this
programme, so no government loans or subsidies were
required
Demonstrates that PPP model can work
v.
FRIENDS (Kerala)
Single Window Facility providing means to pay taxes and
other dues to the state government
Operated without back-end connectivity with government
departments, and was a huge success
vi.
Karnataka:
Karnatakas government wants residents eventually to
interact by smartphone with hundreds of services from its
60 departments. In December it launched Mobile One, a
phone application, for checking property records, birth
certificates, car-registration documents and more. The state
also runs intercity bus services, utilities and other services,
so residents can now book tickets and pay electricity bills or
taxes on the phone, or check in with doctors or dentists
Residents are also encouraged to report local problems
through the app. If you spot a pothole or a pile of rubbish in
Bangalore, you can alert city officials by uploading a geotagged photograph. (Lahore, in Pakistan, has a similar
2. G2B:
i.E-procurement (AP and Gujarat):
Manual procurement suffered from various deficiencies,
including discrimination, cartel formation, delays, lack of
transparency etc.
E-procurement resulted in reduction in tender cycle time,
reduction in opportunities for corrupt practices, cost savings
(advertising), prevention of cartel formation etc.
Success of e-procurement initiatives in both AP and Gujarat
show that some G2B processes dont require extensive
back-end computerization, and offer quick wins
ii.
3. G2G:
i.Khajane (Karnataka):
It is a comprehensive online treasury computerization
project
Resulted in the computerization of the entire treasury
related activities of the State Government
Was implemented to eliminate systemic deficiencies in the
manual treasury system
ii.
SmartGov (AP):
SmartGov replaces the paper file with an e-file
It provides the features of creation, movement, tracking and
closure of e-files, automation of repetitive tasks, decision
support system through knowledge management,
prioritization of work, easy access to files through an
efficient document management system and collaboration
between departments
o
Comparative Analysis Model:this model continuously assimilates
best practices in different areas of governance and uses them as
benchmark to evaluate other governance practices. It then uses
the result to advocate positive changes or to influence 'public'
opinion on existing governance practices. This model could be applied in
the following possible ways:
To learn from past policies and actions and derive learning lessons for future policymaking.
To evaluate the effectiveness of the current policies and identify key learnings in
terms of strengths and flaws in the policies.
Syllabus talk:
Applications
Models (covered above)
Successes
Kisan Call Centres
Tata Kisan Kendras (TKKs) capture information relevant to
farmers, such as soil, ground water, and weather on real time
basis using GIS
Limitations
Rural population uses government services more than urban
one, and is technologically challenged
Low connectivity in the rural areas precludes any possibility of
e-service provision
Despite NeGP, India still lacks a full-fledged ICT framework for
implementation of e-governance, which will require building
technical hardware and software infrastructure
Lack of financial resources
Lack of skills and capacity within the government
Potential
ICT can be used for good governance, to enhance
democratization, and promote citizen empowerment
It encourages participation of citizens in the governance
process, and increase the easy of service delivery
It can help create an open door administration, and increase
transparency in the government
Government needs constant feedback from citizens
Citizens Charters
Many surveys show that the impression of bureaucracy among the
citizenry is not favorable; they think the bureaucracy is top-heavy,
overgrown in size, unproductive, unaccountable, and lacking in
integrity and honesty.
Some of the problems with bureaucracy arise because of weak
institutions, low awareness levels of their rights among citizens, and
ineffective implementation of laws and rules.
In order to make governance more citizen-centric, the following preconditions must be fulfilled:
Sound legal framework
Proper institutions for law implementation
Sound personnel management techniques
Decentralization, Deregulation, and Accountability
A Citizens Charter is a public statement that defines the
entitlements of citizens to a specific service, the standards of the
service, the conditions to be met by users, and the remedies
available to the latter in case of non-compliance of standards.
Even though promises made under these charters are not
enforceable in a court of law, each organization should specify
suitable compensatory/ remedial measures in case of default.
A citizens charter consists of the following parts:
------Apart from citizens charters, there are various other measures that
the government can take to make the government more citizen
centric; mechanisms for citizens participation can be
conceptualized in the following forms: