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11 Office trouble

Role card: Boss


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Role card: Staff member


You are a customer assistant at a small company that
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Photocopiable

Role card: Reporter 1


questions for the boss
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What duties and responsibilities do you think


an employee should have to their employer?
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Role card: Reporter 2


questions for the staff member
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an employee should have to their employer?
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Office rules
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Office rules
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Learning Teaching Copyright Macmillan Publishers Limited, 2011. This page may be photocopied for use in class.

Upper Intermediate Teacher's Notes.indd 22

11/16/10 1:08 PM

11 Office trouble
Activity
Groupwork. Students roleplay a meeting between a boss, an
employee and some reporters from a local newspaper about
working conditions in the office.

Focus
Modals of permission, obligation & prohibition.

Preparation
Photocopy one worksheet for each group of four students.
Cut the worksheet up into separate role cards.

Procedure
Explain that a local newspaper has received a letter from
a member of staff at a local office complaining about
working conditions. Reporters have been sent out to find
out what is going on. They aim to find out the opinions of
both sides.
Divide the class into groups of four. Hand out the role
cards for the boss, the staff member and the two reporters.
Also, hand out a copy of the staff rules to the boss and
staff member.
There is quite a lot to read, so allow sufficient reading,
thinking and preparation time. Tell students that they can
invent details to add to the ideas on their role card if they
want to.
When everybody is ready, the roleplay starts with separate
interviews between (a) Reporter 1 and the boss, and
(b) Reporter 2 and the staff member.
After the interviews, students meet for a group discussion.
They should try to reach an outcome in which the boss
and the staff member have an agreement about changes to
office life that they are both happy with. This may involve
rewriting some rules or adding new ones.

Note
This roleplay has the potential for some lively and
argumentative discussion and negotiation. While you want
to make sure it doesnt get out of hand, try not to discourage
expressions of strong feelings.

Variation
For groups of three, give the role cards for Reporter 1 and
2 to the same student. The roleplay can be run as a joint
discussion between all three people.

Upper Intermediate Teacher's Notes.indd 23

11/16/10 1:08 PM

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